In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2024 - 16:00 UTC
Scheduled - We will be performing a routine maintenance to Endpoint Backup for PC in the US region on March 19th, 2024 starting at 04:00PM UTC for an estimated 96 hours.

During this downtime you may experience an impact to the following systems and related services to Endpoint Backup for PCs:
- Pairing new agents
- Managing inactive agents that have not checked in for 12 months or more

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com.

Mar 18, 2024 16:00 - Mar 22, 2024 16:00 UTC
Datto Login Services ? Operational
90 days ago
99.66 % uptime
Today
Partner Portal ? Operational
90 days ago
99.32 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Under Maintenance
Agent Registration ? Under Maintenance
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK 3 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing a routine maintenance to Datto SaaS Protection in the Australia region on March 19th 2024, starting at 2:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Posted on Mar 08, 2024 - 13:49 UTC
We will be performing a routine maintenance to Datto SaaS Protection on March 21, 2024 starting at 5:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection .



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Posted on Mar 15, 2024 - 13:33 UTC
Datto RMM - Syrah (APAC) - 12.9.0 Release Mar 25, 2024 10:00-13:00 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:33 UTC
We will be performing a routine maintenance to Datto SaaS Protection on March 26th 2024, starting at 10:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection .



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Posted on Mar 15, 2024 - 13:29 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:33 UTC
Datto RMM - Merlot (EU2) - 12.9.0 Release Mar 27, 2024 17:00-20:00 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:33 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 3 brief interruptions in service.

Posted on Mar 18, 2024 - 14:46 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:34 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 3 brief interruptions in service.

Posted on Mar 18, 2024 - 14:49 UTC
We will be performing a routine maintenance to Datto SaaS Protection on March 28th 2024, starting at 10:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection .



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Posted on Mar 15, 2024 - 13:31 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 3 brief interruptions in service.

Posted on Mar 18, 2024 - 14:54 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:34 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:34 UTC
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - Thank you for your patience, this incident has been resolved.

Our Developers were able to push a fix which has resolved the behavior. However, as part of that fix, it does require that you log out of any existing Autotask instances. Once you are logged out, please log back into Autotask as normal.

Mar 18, 14:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 14:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 13:55 UTC
Investigating - Our teams are currently investigating resources within the LR01 zone experiencing intermittent logouts from Autotask PSA with the message "You are about to exceed the maximum number of active logins associated with this user account."

Thank you for your patience!

Mar 18, 12:13 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 11:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 12:32 UTC
Identified - We are currently working on resolving issues with logging into Workplace Online and Workplace Manager when the user is subject to 2-factor authentication on the Canadian region of Datto Workplace.

For Workplace, navigating directly to https://ca.workplace.datto.com/login should allow the user to login successfully.
For File Protection, navigating directly to https://ca.fileprotection.datto.com/login should allow the user to login successfully.

Mar 13, 18:01 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection in the Germany region on March 14th 2024, starting at 7:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Mar 8, 13:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Mar 11, 13:58 UTC
Mar 14, 2024
Mar 13, 2024
Mar 12, 2024
Resolved - This incident has been resolved.
Mar 12, 14:27 UTC
Monitoring - We are currently aware of a problem where M365 Teams Services can experience Microsoft throttling and cause backups to fall behind.



Our Engineering team has identified the problem and has adjusted backend configurations to mitigate the impact of Microsoft throttling.



Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored



Subscribe to Datto SaaS Protection on the Status Page for up to date information.



You can monitor the current status of this issue at https://status.datto.com/

Feb 26, 14:39 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 14:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 21:19 UTC
Investigating - We are currently aware of a problem where Datto SaaS Protection users in the UK region can experience backup failures and issues accessing clients on gbe2-bfyii-2928.


Our Engineering team is investigating the problem and is working towards a resolution.


Affected Node :


1. gbe2-bfyii-2928


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


Subscribe to Datto SaaS Protection on the Status Page for up to date information.


You can monitor the current status of this issue at https://status.datto.com/

Mar 7, 15:56 UTC
Mar 7, 2024
Resolved - The Autotask ticketing feature has been re-enabled on all accounts across all platforms with the completion of the 12.8.0 release cycle.
Mar 7, 12:17 UTC
Monitoring - The Autotask ticketing feature within the Web Remote application is currently undergoing maintenance. The feature will be re-activated upon completion of the Maintenance.
Jan 27, 02:34 UTC
Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 21:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 20:27 UTC
Investigating - We are currently investigating this issue.
Mar 5, 20:08 UTC
Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 22:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 20:08 UTC
Identified - Our teams are continuing to investigate reports of intermittent page loading failures and 50x errors on Zinfandel.

Thank you for your patience!

Mar 1, 19:03 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2024.1.2

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 4, 19:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 19:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2024.1.2

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 4, 19:33 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.8.0 Release Notes are available on the following link: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.8.0.htm

Feb 19, 10:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 14:00 UTC
Scheduled - We will be undergoing infrastructure maintenance during this time.

During the window Search and File Conversion encompassing displaying thumbnails and file previews will be unavailable.

Mar 4, 10:07 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.1.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 4, 19:32 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 15:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on February 26th 2024, starting at 3:00PM UTC for an estimated 192 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection.



Affected Node:

1. use1-bfyii-2061


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Feb 26, 14:36 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 09:00 UTC
Update - As a result of an issue found in the 12.8 Release version, we have made the decision to delay the deployment on the Concord (US East) platform to 5th March.
Our Teams are working on a hotfix for this issue and we are reassessing the deployment schedule for remaining platforms based on the progress.

Feb 28, 18:37 UTC
Scheduled - We are excited to announce the Datto RMM 12.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.8.0 Release Notes are available on the following link: https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.8.0.htm

Feb 19, 10:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.1.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 4, 19:29 UTC