Monitoring - We are currently aware of a problem where AUE customers can experience degraded performance for service backups.
Our Engineering team has identified the issue and deployed a fix.
We are currently monitoring the results.
You can monitor the current status of this issue at https://status.datto.com/
Sep 15, 2023 - 18:58 UTC
Our Engineering team has identified the issue and deployed a fix.
We are currently monitoring the results.
You can monitor the current status of this issue at https://status.datto.com/
Sep 15, 2023 - 18:58 UTC
Datto Login Services
Operational
Datto's authentication and login system
Partner Portal
Operational
Access to the Datto Partner Portal
Datto Store
Operational
Product Selector
Operational
Check Out
Operational
Make a Payment
Operational
Subscription Management
Operational
Purchase History
Operational
Datto Phones
Operational
Phone Portal (Contact Center)
Operational
- Frontend for phone.datto.net
- Backend for phone.datto.net
- Support queue and service cloud phones event management
Support Phones
Operational
Support's ability to receive inbound calls
Datto Help Center
Operational
Ticket Entry
Operational
Knowledge Articles
Operational
Chat
Operational
Datto BCDR
Operational
Device Registration
Operational
Device Checkin
Operational
Status of accessibility to BCDR devices
Backup
Operational
Backup service availability across the Datto Fleet
Verification
Operational
Status of availability for verification services across the fleet of BCDR devices
Off-Site Synchronization
Operational
Status of ability for devices to communicate and sync with their off-site replication servers.
Recovery
Operational
Status of the availability of local and off-site recovery services.
Remote Web
Operational
Status of remote access of BCDR web UI
Cloud Continuity
Operational
Agent Registration
Operational
Status of accessibility to Cloud Continuity agents
Backup
Operational
Backup successes and failures across the fleet of our Cloud Continuity agents.
Verification
Operational
Status of availability for verification services for Cloud Continuity Agents
Recovery
Operational
Status of the availability of off-site recovery services.
Datto Continuity for Microsoft Azure
Operational
Device Registration
Operational
Device Checkin
Operational
Backup
Operational
Verification
Operational
Recovery
Operational
New Agent Deployment
Operational
Autotask PSA
Operational
Limited Release
Operational
https://ww1.autotask.net
America East
Operational
https://ww3.autotask.net
America East 2
Operational
https://ww14.autotask.net
America East 3
Operational
America West
Operational
https://ww5.autotask.net
America West 2
Operational
https://ww15.autotask.net
America West 3
Operational
UK (United Kingdom)
Operational
https://ww4.autotask.net
UK 2 (United Kingdom)
Operational
https://ww16.autotask.net
UK Limited Release (United Kingdom)
Operational
https://ww17.autotask.net
EU1 (English Europe and Asia)
Operational
https://ww19.autotask.net
Australia / New Zealand
Operational
https://ww6.autotask.net
Australia / New Zealand 2
Operational
German (Deutsch)
Operational
https://ww18.autotask.net
Spanish (Español)
Operational
https://ww12.autotask.net
Report Data Warehouse
Operational
Datto RMM
Operational
Pinotage (EU1)
Operational
https://pinotage.rmm.datto.com/
Merlot (EU2)
Operational
https://merlot.rmm.datto.com/
Zinfandel (US West)
Operational
https://zinfandel.rmm.datto.com/
Concord (US East)
Operational
https://concord.rmm.datto.com/
Syrah (APAC)
Operational
https://syrah.rmm.datto.com/
Vidal (US East)
Operational
https://vidal.rmm.datto.com/
Datto Workplace
Operational
AU5
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
CA3
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
EU2
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
EU4
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
EU7
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
EU16
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
US1
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
US6
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
US15
Operational
The cell can be found by logging into Workplace Manager and it will be shown in the bottom right corner.
Datto File Protection
Operational
US8
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
EU10
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
EU11
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
EU12
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
AU14
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
CA13
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
US9
Operational
Datto File Protection cell 9 (United States of America)
US17
Operational
The cell can be found by logging into Endpoint Backup Manager and it will be shown in the bottom right corner.
Datto SaaS Protection
Operational
SaaS Protection Backups
Operational
Datto's SaaS Protection services
SaaS Protection Console Login
Operational
Access to the SaaS Protection apps console
SaaS Protection Seat Management
Operational
Access to SaaS Protection Seat Management
SaaS Protection Client Onboarding
Operational
Status of SaaS Protection client onboarding
Datto Networking
Operational
Network Manager
Operational
Management of D200 routers, switches, access points and managed power devices
Routers
Operational
DNA Device Web access, and check-in servers for DNA & D200 routers
Switches
Operational
Check-in servers for switches
Access Points
Operational
Check-in servers for access points
Managed Power
Operational
Check-in servers for managed power
CloudTrax
Operational
Secure Edge
Operational
Datto Commerce
Operational
Web Application
Operational
This component is for the web app on the Datto Commerce platform (previously known as Gluh)
API
Operational
Monitoring the API services of Datto Commerce
Integrations
Operational
Integration to Autotask, Quickbooks, Xero and Connectwise
Datto Academy
Operational
Datto SaaS Defense
Operational
Datto SaaS Defense Portal Login & Dashboards
Operational
Datto SaaS Defense Client OnBoarding
Operational
Datto SaaS Defense Scanning System
Operational
Datto SaaS Defense Lucky Meter
Operational
Datto EDR
Operational
Datto EDR Login
Operational
Login services to the Datto EDR Application
Datto EDR Agent Connection
Operational
Connection and communication services between the Datto EDR Agent the Datto EDR platform
Detection Engine
Operational
Datto EDR detection engine inspects and analyzes telemetry collected from endpoint devices, and generates an alert in the event the telemetry collected matches a behavioral analysis rule
Notification Engine
Operational
Services responsible for notifying the user of an alert generated via API, webhooks or email
Reporting Engine
Operational
Services responsible for enabling users to understand how the platform monitors for hundreds of common vulnerabilities and attack behaviors
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PSA - EU1 / DE1 - Database Server Maintenance
Oct 5, 2023 06:00-07:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.
Impact: Customers can expect 1 brief (up to 10 minute) interruption in service.
Posted on Oct 02, 2023 - 15:57 UTC
Impact: Customers can expect 1 brief (up to 10 minute) interruption in service.
Posted on Oct 02, 2023 - 15:57 UTC
Datto SaaS Protection - Application Maintenance
Oct 5, 2023 13:00-22:00 UTC
We will be performing a routine maintenance to Datto SaaS Protection on 10/04/2023 starting at 9:00PM UTC for an estimated 9 hours.
During this downtime you may experience an impact to systems and related services. Backups will be paused and the UI will be unavailable to users during this time.
Hosts:
gbe2-pod-1
Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored
Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Oct 03, 2023 - 13:11 UTC
During this downtime you may experience an impact to systems and related services. Backups will be paused and the UI will be unavailable to users during this time.
Hosts:
gbe2-pod-1
Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored
Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Oct 03, 2023 - 13:11 UTC
PSA - UKLR / UK / UK2 - Database Server Maintenance
Oct 6, 2023 08:00-09:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.
Impact: Customers can expect 1 brief (up to 10 minute) interruption in service.
Posted on Oct 02, 2023 - 15:59 UTC
Impact: Customers can expect 1 brief (up to 10 minute) interruption in service.
Posted on Oct 02, 2023 - 15:59 UTC
Datto RMM - Syrah (APAC) - 12.4.0 Release
Oct 9, 2023 10:00-13:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:24 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:24 UTC
PSA - EU1, DE1 - Database Server Maintenance
Oct 10, 2023 18:00-23:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.
Impact: There is no expected impact to our services
Posted on Sep 22, 2023 - 19:08 UTC
Impact: There is no expected impact to our services
Posted on Sep 22, 2023 - 19:08 UTC
PSA - LON, UK2, UKLR - Database Server Maintenance
Oct 10, 2023 20:00 - Oct 11, 2023 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.
Impact: There is no expected impact to our services.
Posted on Sep 22, 2023 - 19:09 UTC
Impact: There is no expected impact to our services.
Posted on Sep 22, 2023 - 19:09 UTC
Datto RMM - Zinfandel (US West) - 12.4.0 Release
Oct 11, 2023 08:00-11:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:26 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:26 UTC
Datto RMM - Concord (US East) - 12.4.0 Release
Oct 12, 2023 08:00-11:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:26 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:26 UTC
Datto RMM - Merlot (EU2) - 12.4.0 Release
Oct 12, 2023 17:00-20:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:27 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:27 UTC
Datto RMM - Vidal (US East) - 12.4.0 Release
Oct 16, 2023 08:00-11:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:27 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:27 UTC
Datto RMM - Pinotage (EU1) - 12.4.0 Release
Oct 16, 2023 17:00-20:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:28 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm
Posted on Sep 28, 2023 - 09:28 UTC