All Systems Operational
Backups   ? Operational
Partner Portal   ? Operational
Screenshots   ? Operational
Backupify Backups   ? Operational
Backupify SaaS Console Login   ? Operational
Support Phones   ? Operational
Autotask PSA Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Datto RMM Operational
Pinotage   ? Operational
Merlot   ? Operational
Zinfandel   ? Operational
Concord   ? Operational
Syrah   ? Operational
Autotask Workplace Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing preparatory maintenance for the 6.5.0 release next week.

Impact: During the maintenance window we expect devices to disconnect and reconnect at least once, and for a period of slow down in functionality.
Posted on Dec 12, 10:28 UTC
On Sunday December 16 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Posted on Dec 14, 23:01 UTC
Concord - Datto RMM 6.5.0 Release Dec 17, 08:00-13:00 UTC
We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Posted on Nov 29, 15:50 UTC
Past Incidents
Dec 15, 2018

No incidents reported today.

Dec 14, 2018

No incidents reported.

Dec 13, 2018
Completed - The scheduled maintenance has been completed.
Dec 13, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 17:00 UTC
Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.

Impact: Devices will briefly disconnect and reconnect when updating

We apologize for any inconvenience this may cause.
Dec 13, 13:36 UTC
Completed - The scheduled maintenance has been completed.
Dec 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 11:00 UTC
Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.

Impact: Devices will briefly disconnect and reconnect when updating

We apologize for any inconvenience this may cause.
Dec 13, 10:31 UTC
Completed - The scheduled maintenance has been completed.
Dec 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 11:00 UTC
Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.

Impact: Devices will briefly disconnect and reconnect when updating

We apologize for any inconvenience this may cause.
Dec 13, 10:28 UTC
Completed - The scheduled maintenance has been completed.
Dec 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 10:00 UTC
Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.
As a result of this morning's additional updates, the new Software Management feature will then be ready to use.

Impact: No impact to customers is expected during this period this morning.

We apologize for any inconvenience this may cause.
Dec 13, 09:23 UTC
Completed - The scheduled maintenance has been completed.
Dec 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:49 UTC
Dec 11, 2018

No incidents reported.

Dec 10, 2018
Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 UTC
Scheduled - This maintenance notice is for our deployment of PSA 2018.3.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Dec 6, 18:58 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:48 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:00 UTC
Scheduled - We will be performing preparatory maintenance for the 6.5.0 release next week.

Impact: During the maintenance window we expect devices to disconnect and reconnect at least once, and for a period of slow down in functionality.

Apologies for the short notice!
Dec 7, 16:23 UTC
Dec 9, 2018
Completed - The scheduled maintenance has been completed.
Dec 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:00 UTC
Scheduled - On Sunday Sunday, December 9 from 9:00AM to 11:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console are possible but not expected. Completion of the maintenance will be posted on this page.
Dec 7, 20:17 UTC
Completed - The scheduled maintenance has been completed.
Dec 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 UTC
Scheduled - We will be performing preparatory maintenance for the 6.5.0 release next week.

Impact: During the maintenance window we expect devices to disconnect and reconnect at least once, and for a period of slow down in functionality.

Apologies for the short notice!
Dec 7, 16:21 UTC
Resolved - This incident has been resolved.
Dec 9, 14:34 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Dec 9, 13:46 UTC
Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Dec 7, 12:35 UTC
Investigating - We are currently experiencing a disruption in the Backupify SaaS Console. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Dec 7, 11:29 UTC
Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:46 UTC
Dec 5, 2018

No incidents reported.

Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:45 UTC
Dec 3, 2018

No incidents reported.

Dec 2, 2018
Completed - The scheduled maintenance has been completed.
Dec 2, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC
Scheduled - On Sunday Dec 2, 2018 from 8:00AM to 10:00AM EST, we will be performing systems maintenance. Interruption of service on Partner Portal is possible but not expected. Completion of the maintenance will be posted on this page.
Nov 30, 22:02 UTC
Dec 1, 2018

No incidents reported.