Datto Status

All Systems Operational

Datto Login Services Operational

Partner Portal Operational

Support Phones Operational

Datto BCDR Operational

Backup Operational

Device Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Backup Operational

Recovery Operational

Agent Operational

Verification Operational

Autotask PSA Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection and Backupify Operational

Backupify Backups Operational

Backupify SaaS Console Login Operational

Backupify Seat Management Operational

Backupify SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datto RMM - Syrah (APAC) - 9.0.0 Release Dec 7, 10:00-13:00 UTC

We are excited to announce the Datto RMM 9.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv9.0.0.htm
Posted on Nov 30, 15:37 UTC

Datto RMM - Concord (US East) - 9.0.0 Release Dec 9, 09:00-12:00 UTC

Datto RMM - Zinfandel (US West) - 9.0.0 Release Dec 10, 09:00-12:00 UTC

Datto RMM - Merlot (EU2) - 9.0.0 Release Dec 10, 18:00-21:00 UTC

Datto RMM - Pinotage (EU1) - 9.0.0 Release Dec 14, 18:00-21:00 UTC

Past Incidents

Dec 2, 2020

No incidents reported today.

Dec 1, 2020

RMM - Concord - Potential For Drop in Online Devices: Under Investigation

Resolved - This incident has been resolved.
Dec 1, 20:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 19:43 UTC

Identified - Our teams are currently investigating the potential for a drop in online devices and jobs not running for Datto RMM on Concord. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Dec 1, 19:14 UTC

Nov 30, 2020

RMM - All Platforms - Intermittent Issues Logging Into All Platforms: Under Investigation

Resolved - Our engineers continued monitoring has confirmed the issue impacting authweb for RMM is resolved.,

We appreciate your patience and apologise for any inconvenience this may have caused.
Nov 30, 02:56 UTC

Monitoring - Our engineers have identified and resolved the issue impacting authweb for Datto RMM. Logins are now functioning as expected across all platforms.

We are continuing to monitor and will update this status within 2 hours.

Thank you for your patience.
Nov 29, 22:44 UTC

Investigating - Our teams are currently investigating the issues logging in via authweb for Datto RMM on all platforms. Attempting to log in via SSO in Autotask is a workaround, if possible. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Nov 29, 21:29 UTC

Nov 29, 2020

Scheduled Maintenance - Sunday, November 29, 2020

Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 19:00 UTC

Scheduled - On Sunday, November 29, 2020, from 2:00PM to 4:00PM EST, we will be performing systems maintenance. It's possible but not expected that there will be interruptions of service on Backupify SaaS Console Login and Seat Management. Completion of the maintenance will be posted on this page.
Nov 27, 23:57 UTC

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

RMM - Concord - Potential for delayed alert/monitor processing.

Resolved - Amazon Web Services is reporting this incident is resolved.

For more information: https://status.aws.amazon.com/
Nov 26, 13:06 UTC

Monitoring - Amazon Web Services is currently reporting having issues within the US-EAST-1 Region. While we are currently not seeing any effects, this could potentially lead to some delays in alert/monitor processing for the Concord platform in Datto RMM. We will provide any updates we see through their status page here.

Additional information can be found on their status page: https://status.aws.amazon.com/
Nov 25, 17:31 UTC

Nov 25, 2020

Nov 24, 2020

Datto SaaS Protection - Node Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 UTC

Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-1586

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Nov 23, 22:27 UTC

Nov 23, 2020

RMM - Concord - Connectivity Issues - Monitoring

Resolved - This incident has been resolved.
Nov 23, 20:49 UTC

Monitoring - Our teams are currently monitoring the possibility of connectivity issues on our Concord platform for Datto RMM. Symptoms can be jobs and device alerting being paused, as well as some devices possibly appearing offline. An update will be posted here within 30 minutes.

Thank you for your patience.
Nov 23, 20:26 UTC

Datto RMM - Concord (US East) - Device Disconnection and Error Messages

Postmortem - Read details
Nov 23, 19:51 UTC

Resolved - Start date/time: 16:51 November 23rd, 2020

End date/time: 17:06 November 23rd, 2020

Platform: Concord

Direct cause: Database connectivity failure.

User Impact: Devices were disconnected as their sessions became invalid. During the database failover users will have experienced errors in the web portal and agent browser. These errors will have persisted for longest in the new UI as the DB reader was unavailable until the issue was resolved.

Underlying cause: A hardware failure in the database primary causing instances to lose connection.

Steps taken to restore service: The database primary was failed over to a standby instance and the reader taken offline for a few minutes while the issue was resolved.
Nov 23, 16:30 UTC

Nov 22, 2020

Scheduled Maintenance - Sunday, November 22, 2020

Completed - The scheduled maintenance has been completed.
Nov 22, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 UTC

Scheduled - On Sunday, November 22, 2020 from 4:00PM to 6:00PM EST, we will be performing systems maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal and Datto Login Services Backupify SaaS Console Login. Completion of the maintenance will be posted on this page.
Nov 20, 23:06 UTC

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Datto SaaS Protection - Node Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 UTC

Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): cae1-bfyii-1355

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Nov 20, 15:48 UTC

Datto Workplace - Cell 10 and 11 - No data visible - Dashboard all show zero amounts.

Resolved - This incident has been resolved.
Nov 20, 15:48 UTC

Investigating - Our teams are currently investigating an error with the Manager Portal for File Protection on cell 10 and 11. An update will be posted here with the status of this investigation.

Error: DataCollector instance is not running or is not reachable. Connection failure during HTTP request processing

Thank you for your patience!
Nov 20, 12:41 UTC

Partner Portal - Not receiving 2FA tokens or authentication request

Resolved - This incident has been resolved.
Nov 20, 12:35 UTC

Identified - The issue has been identified and a fix is being implemented. Customers should be receiving their 2FA tokens promptly. Password reset emails should also now come through.
Nov 20, 11:08 UTC

Investigating - We are currently investigating an issue where customers are not receiving their 2FA token via email.
Nov 20, 10:39 UTC

Nov 19, 2020

PSA - 2020.3.8 Minor Release - AU

Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.3.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Nov 18, 18:38 UTC

PSA - 2020.3.8 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1

Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 UTC

Nov 18, 2020

Datto SaaS Protection - Node Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 UTC

Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-1001

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Nov 18, 16:59 UTC