All Systems Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backups ? Operational
Remote Web ? Operational
Screenshots ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Type: PSA Minor Release

Release Number: 2019.2.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Posted on Sep 12, 18:57 UTC
Wartungstyp: PSA Minor Release

Release Nummer: 2019.02.04

Zweck: Behebung einiger vom Kunden gemeldeter Fehler.

Auswirkung: Keine

Link zur Liste der Tickets, die mit dieser Version behoben wurden:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Posted on Sep 12, 18:57 UTC
Tipo de mantenimiento: Lanzamiento menor de PSA

Número de versión: 2019.2.4

Propósito: Liberar correcciones a defectos reportados por clientes.

Impacto: Ninguno

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Posted on Sep 12, 18:57 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 12, 15:53 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 12, 15:53 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 12, 15:53 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 12, 18:06 UTC
PSA Datenbankserver-Wartung Sep 26, 20:00-22:00 UTC
Zweck: Um Ihnen den bestmöglichen Service bieten zu können, werden wir zur gegebenen Zeit routinemäßige Sicherheits-Patches installieren.

Auswirkungen: Während des Wartungszeitraums sollten Kunden mit 2 kurzen Serviceunterbrechungen (bis zu 5 Minuten) und bis zu 30 Minuten nicht zugänglichen Anhängen und fehlenden Bildern rechnen.
Posted on Sep 12, 18:52 UTC
Propósito: Para brindarle el mejor servicio posible, nos corresponde en este momento llevar a cabo revisiones de seguridad de rutina.

Impacto: Los clientes pueden experimentar 2 breves interrupciones en el servicio de hasta 5 minutos. Durante la ventana de mantenimiento, es posible que, por hasta 30 minutos, no puedan acceder a archivos adjuntos y haya imágenes rotas.
Posted on Sep 12, 18:46 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 12, 18:06 UTC
Zweck: Um Ihnen den bestmöglichen Service bieten zu können, werden wir zur gegebenen Zeit routinemäßige Sicherheits-Patches installieren.

Auswirkungen: Während des Wartungszeitraums sollten Kunden mit bis zu 2 Warehouse-Unterbrechungen (jeweils weniger als 15 Minuten) rechnen.
Posted on Sep 13, 14:32 UTC
Propósito: Para brindarle el mejor servicio posible, nos corresponde en este momento llevar a cabo revisiones de seguridad de rutina.

Impacto: Durante la ventana de mantenimiento, los clientes experimentarán hasta 2 interrupciones de almacenamiento de hasta 15 minutos.
Posted on Sep 13, 14:32 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers will experience up to 2 warehouse outages lasting under 15 minutes each during the maintenance window.
Posted on Sep 13, 14:32 UTC
We are excited to announce the Datto RMM 7.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.6.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.6.0.htm
Posted on Sep 17, 20:24 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 17, 13:40 UTC
PSA Datenbankserver-Wartung Sep 30, 20:00-22:00 UTC
Zweck: Um Ihnen den bestmöglichen Service bieten zu können, werden wir zur gegebenen Zeit routinemäßige Sicherheits-Patches installieren.

Auswirkungen: Während des Wartungszeitraums sollten Kunden mit 2 kurzen Serviceunterbrechungen (bis zu 5 Minuten) und bis zu 30 Minuten nicht zugänglichen Anhängen und fehlenden Bildern rechnen.
Posted on Sep 16, 13:42 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 16, 13:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 13:35 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect ( 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Sep 16, 13:46 UTC
We are excited to announce the Datto RMM 7.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.6.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.6.0.htm
Posted on Sep 17, 20:25 UTC
Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 18, 12:43 UTC
Description:Purpose: In order to provide you with the best possible service, we will be performing routine security patches at this time.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service and up to 30 minutes of inaccessible attachments and some broken images during the maintenance window.
Posted on Sep 18, 12:45 UTC
We are excited to announce the Datto RMM 7.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.6.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.6.0.htm
Posted on Sep 17, 20:26 UTC
We are excited to announce the Datto RMM 7.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.6.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.6.0.htm
Posted on Sep 17, 20:23 UTC
We are excited to announce the Datto RMM 7.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.6.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.6.0.htm
Posted on Sep 17, 20:23 UTC
Past Incidents
Sep 19, 2019
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.2.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Sep 13, 13:15 UTC
Sep 18, 2019
Resolved - Access to the Community Online has been restored.

Thank you for your patience.
Sep 18, 14:29 UTC
Investigating - Users are currently experiencing a 502 error when attempting to access the Community Online.

We are currently investigating the issue. We will update this post as new information becomes available.

Our apologies for the inconvenience.
Sep 18, 13:51 UTC
Resolved - This incident has been resolved.
Sep 18, 14:13 UTC
Monitoring - Datto Windows Agent Version 2.2.0.0 is now available on downloads.datto.com. This update should resolve some of the issues that were experienced in previous driver versions.
Aug 19, 18:44 UTC
Update - It has become necessary to adjust our target date for these fixes to Monday, August 19th. Apologies for the delay.
Aug 14, 14:32 UTC
Update - We are now targeting a release date of August 14th for the upcoming fixes.
Aug 9, 19:23 UTC
Identified - We have identified driver issues in some specific scenarios for systems using the Datto Windows Agent versions 2.0.X and 2.1.X. Symptoms of this issue are: high CPU utilization during backups, a recoverable soft lock-up of virtual machines, and exhibiting 0x00000133 (DPC_WATCHDOG_VIOLATION) BSOD errors.

A fix for these issues is in development and expected to be issued in early August. Please contact Support if you are experiencing these issues or have questions.
Jul 29, 20:41 UTC
Sep 17, 2019

No incidents reported.

Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Sep 12, 15:25 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Sep 12, 15:24 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 16:01 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Sep 12, 15:23 UTC
Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 UTC
Scheduled - Upgrading core voice services. Active calls will drop intermittently during this maintenance window.
Sep 13, 21:54 UTC
Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 UTC
Scheduled - Purpose: In order to provide you with increased security and flexibility, we will be implementing our new Next-Generation Firewall equipment

Impact: During this window, Customers may experience up to an hour of intermittent service interruptions during the cut-over to the new equipment.
Aug 7, 18:53 UTC
Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:01 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Sep 10, 18:27 UTC
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.5.0.htm
Aug 21, 13:13 UTC
Resolved - This incident has been resolved.
Sep 9, 13:01 UTC
Monitoring - Following the issue earlier this morning resulting in devices reporting offline: the Autotask Ticket Integration is working through the backlog of Ticket creation based off the offline alerts.

Partners with offline alerting and the Autotask Ticket Integration turned on may see Tickets being raised for previous offline alerts with a time delay.

Thank you for your patience!
Sep 9, 10:59 UTC
Resolved - This incident has been resolved
Sep 9, 10:03 UTC
Monitoring - The issue has been resolved on both the Merlot and Pinotage platforms.

We will continue to monitor the health and performance of the platforms.
Sep 9, 09:54 UTC
Update - Our teams continue to work diligently on the issues currently impacting the Merlot and Pinotage platforms.

The Pinotage platform has already stabilised and we are monitoring its performance.

We will post updates regularly and if new information is available.

We appreciate your patience and apologise for the inconvenience!
Sep 9, 09:39 UTC
Identified - We have identified the cause of the issue and working hard on resolving it.

We will continue posting updates regularly and as new information becomes available.

We appreciate your patience and apologise for the inconvenience!
Sep 9, 08:52 UTC
Investigating - Our teams are currently investigating device offline alerts despite agents being online for Datto RMM on Pinotage and Merlot. An update will be posted here with the status of this investigation.

Thank you for your patience!
Sep 9, 08:11 UTC
Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:00 UTC
Scheduled - On Sunday September 8, 2019, from 9:00AM to 11:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. A brief interruption of service on Backupify SaaS Console Login is expected. Completion of the maintenance will be posted on this page.
Sep 6, 20:24 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 12:00 UTC
Scheduled - Upgrading core voice services. Active calls will drop intermittently during this maintenance window.
Sep 4, 16:34 UTC
Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - This incident has been resolved.
Sep 6, 14:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 14:38 UTC
Identified - We are currently investigating reports of connection issues on Concord. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience.
Sep 6, 14:24 UTC
Sep 5, 2019
Completed - The scheduled maintenance has been completed.
Sep 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.5.0.htm
Aug 21, 13:13 UTC
Resolved - This incident has been resolved.
Sep 5, 18:21 UTC
Update - We are continuing to investigate this issue and will update it within 30 minutes.
Sep 5, 18:06 UTC
Investigating - We are investigating reports of RMM platform accessibility issues and believe it to be part of a larger scale Amazon Web Services Networking Issue. We will update this page within 30 minutes and thank you for your patience and understanding.
Sep 5, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 12:21 UTC
Update - The date and time for this event has been updated.

We will be undergoing scheduled maintenance during this time.
Sep 5, 12:13 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.2.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Sep 5, 01:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.5.0.htm
Aug 21, 13:11 UTC
Resolved - This issue has been resolved.
Sep 5, 10:07 UTC
Investigating - We are currently experiencing a problem routing calls for the EMEA support number. Please use our US support number +1.833.832.4780 as a backup.
Sep 5, 09:27 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 03:00 UTC
Scheduled - Propósito: instalaremos actualizaciones críticas en nuestros arreglos de almacenamiento


Impacto: este proceso está diseñado para ser no intrusivo y anticipamos que no habrá impacto.
Aug 27, 19:27 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 01:00 UTC
Scheduled - Our apologies as the date for this Minor Release was incorrectly posted. The current listed time is the accurate expectation for this event:

Maintenance Type: PSA Minor Release

Release Number: 2019.2.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Sep 4, 12:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 27, 19:30 UTC
Scheduled - Date/Time updated.

Purpose: We will be installing critical updates on our storage arrays

Impact: This process is designed to be non-intrusive and we anticipate there will be no impact.
Sep 5, 03:00 UTC