All Systems Operational
Datto Login Services ? Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datto RMM - Syrah (APAC) - 8.5.0 Release Jul 13, 10:00-13:00 UTC
We are excited to announce the Datto RMM 8.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.5.0.htm
Posted on Jul 1, 13:15 UTC
Datto RMM - Zinfandel (US West) - 8.5.0 Release Jul 15, 09:00-12:00 UTC
We are excited to announce the Datto RMM 8.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.5.0.htm
Posted on Jul 1, 13:17 UTC
Datto RMM - Concord (US East) - 8.5.0 Release Jul 16, 08:00-11:00 UTC
We are excited to announce the Datto RMM 8.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.5.0.htm
Posted on Jul 1, 13:19 UTC
Datto RMM - Merlot (EU2) - 8.5.0 Release Jul 16, 18:00-21:00 UTC
We are excited to announce the Datto RMM 8.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.5.0.htm
Posted on Jul 1, 13:20 UTC
Datto RMM - Pinotage (EU1) - 8.5.0 Release Jul 20, 18:00-21:00 UTC
We are excited to announce the Datto RMM 8.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.5.0.htm
Posted on Jul 1, 13:21 UTC
Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020
Scheduled Maintenance - Sunday July 5, 2020
Completed - The scheduled maintenance has been completed.
Jul 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 14:00 UTC
Scheduled - On Sunday, Sunday July 5, 2020 from 2:00PM to 4:00PM EDT, we will be performing systems maintenance. Interruptions of Partner Portal and Datto Lgoin Services are possible but not expected. Completion of the maintenance will be posted on this page.
Jul 4, 15:04 UTC
Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Scheduled Maintenance - SaaS Protection Client Onboarding
Completed - The scheduled maintenance has been completed.
Jul 1, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 04:00 UTC
Scheduled - Maintenance Type: SaaS Protection Client Onboarding

Impact: SaaS Protection new client onboarding will be unavailable
Jun 29, 20:30 UTC
PSA - 2020.2.5 Minor Release - LR, UKLR, AE, AE2
Completed - The scheduled maintenance has been completed.
Jul 1, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.2.5

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jun 30, 14:31 UTC
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Scheduled Maintenance - Sunday June 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 UTC
Scheduled - On Sunday June 28, 2019 from 8:00AM to 10:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal and Support Phones are possible but not expected. Completion of the maintenance will be posted on this page.
Jun 27, 03:21 UTC
Jun 27, 2020
PSA - LR / AE / AW / AU / ES / AE2 / AW2 - PHL Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 14:00 UTC
Scheduled - Maintenance Type / Tipo de mantenimiento:
Vendor Maintenance / Mantenimiento de proveedor

Impact / Impacto:
Customers can expect 1 brief (up to 5 minute) interruptions in service.
Los clientes pueden experimentar 1 breves interrupciones en el servicio de hasta 5 minutos.
Jun 3, 18:18 UTC
PSA - UK / UK2 / UKLR - LON Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 13:01 UTC
Scheduled - Maintenance Type:
Vendor Maintenance

Impact:
Customers can expect 1 brief (up to 5 minute) interruptions in service.
Jun 3, 18:16 UTC
Jun 26, 2020
PSA - Infrastructure Upgrade - AE, AE2, AW, AW2
Completed - The scheduled maintenance has been completed.
Jun 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 02:00 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window.
Jun 16, 13:02 UTC
Jun 25, 2020
PSA - Infrastructure Upgrade - AU
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 14:00 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window.
Jun 16, 13:01 UTC
PSA - Infrastructure Upgrade - LR, AE2, AW
Completed - The scheduled maintenance has been completed.
Jun 25, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 02:30 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window
Jun 16, 13:00 UTC
Jun 24, 2020
PSA - Infrastructure Upgrade - EU1, UKLR, UK, UK2
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 20 minute period within the maintenance window
Jun 19, 12:58 UTC
PSA - Geplante Systemaktualisierungen - DE
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 UTC
Scheduled - Art der Wartung:
Geplante Systemaktualisierungen

Auswirkungen:
Während des Wartungszeitraums sollten Kunden mit 2 kurzen Serviceunterbrechungen (bis zu 5 Minuten). Anhänge und Bilder sind unter Umständen nicht verfügbar.
Jun 19, 12:57 UTC
Datto RMM - Concord (US East) - Web Portal Pages Failed to Load and General Page Slowdown
Resolved - Start and End Date/Time (UTC):

17:30 June 24th, 2020 - 18:45 June 24th, 2020

Platform(s) Affected:
Concord

User Impact:
Intermittent pages failing to load in the web portal, and background requests failing. General slow down in web portal functionality.

Root Cause
Over-tuned health check parameters following the 8.4.0 release

Steps Taken
Additional capacity was brought online to stabilize the platform and an update was performed on the 25th of June to change the health check parameters.
Jun 24, 17:30 UTC
PSA - Infrastructure Upgrade - AU
Completed - The scheduled maintenance has been completed.
Jun 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (3) 5 minute outages during this maintenance window.
Jun 16, 12:57 UTC
PSA - Infrastructure Upgrade - AE, AE2, AW, AW2
Completed - The scheduled maintenance has been completed.
Jun 24, 04:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled - Purpose:
Infrastructure Upgrades

Impact:
We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window
Jun 19, 12:53 UTC
PSA - Mantenimiento de proveedor - ES
Completed - The scheduled maintenance has been completed.
Jun 24, 04:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 UTC
Scheduled - Tipo de mantenimiento:
Mantenimiento de proveedor

Impacto:
Los clientes pueden experimentar 2 breves interrupciones en el servicio de hasta 5 minutos. Es posible que los archivos adjuntos y las imágenes no estén disponibles.
Jun 19, 12:52 UTC
Jun 23, 2020
PSA - Geplante Systemaktualisierungen - DE
Completed - The scheduled maintenance has been completed.
Jun 23, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:01 UTC
Scheduled - Art der Wartung:
Geplante Systemaktualisierungen

Auswirkungen:
Während des Wartungszeitraums sollten Kunden mit 2 kurzen Serviceunterbrechungen (bis zu 5 Minuten). Anhänge und Bilder sind unter Umständen nicht verfügbar.
Jun 19, 12:48 UTC
PSA - Infrastructure Upgrade - EU1, UKLR, UK, UK2
Completed - The scheduled maintenance has been completed.
Jun 23, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:01 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 20 minute period within the maintenance window
Jun 19, 12:43 UTC
PSA - Infrastructure Upgrade - EU1
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:01 UTC
Scheduled - Purpose:
Infrastructure Upgrade

Impact:
Partners should expect up to 25 minute outage to the Report Data Warehouse in a 2 hour window
Jun 19, 12:35 UTC
PSA - Data Warehouse-Wartung - DE1
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:01 UTC
Scheduled - Zweck:
Wir werden wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkungen:
Während dieses Wartungszeitraums ist mit einer Serviceunterbrechung von bis zu 25 Minuten für das Data Warehouse zu rechnen.
Jun 19, 12:34 UTC
PSA - Infrastructure Upgrade - LR, AE, AE2, AW, AW2
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:01 UTC
Scheduled - Purpose:
Infrastructure Upgrade

Impact:
Partners should expect up to 25 minute outage to the Report Data Warehouse in a 2 hour window
Jun 19, 12:26 UTC
PSA - Mantenimiento de base de datos - ES
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:01 UTC
Scheduled - Propósito:
Mantenimiento de base de datos

Impacto:
Durante esta ventana de mantenimiento, se espera una interrupción en el servicio de hasta 25 minutos para el Almacenamiento de datos.
Jun 19, 12:25 UTC
PSA - Infrastructure Upgrade - UK, UK2, UKLR
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:01 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require one service interruption during this maintenance window which may last up to 25 minutes.
Jun 16, 13:08 UTC
PSA - Infrastructure Upgrade - AE, AE2, AW2
Completed - The scheduled maintenance has been completed.
Jun 23, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:01 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window.
Jun 16, 12:56 UTC
Jun 22, 2020
Datto RMM - Pinotage (EU1) - 8.4.0 Release
Completed - The scheduled maintenance has been completed.
Jun 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.4.0.htm
Jun 3, 12:06 UTC
PSA - Infrastructure Upgrade - EU1, UK, UK2
Completed - The scheduled maintenance has been completed.
Jun 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 18:00 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window
Jun 16, 12:55 UTC
PSA - Infrastructure Upgrade - AU
Completed - The scheduled maintenance has been completed.
Jun 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 14:00 UTC
Scheduled - Purpose: Infrastructure Upgrade

Impact: We will be performing critical updates which will require up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window
Jun 16, 12:53 UTC
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