All Systems Operational
Datto Login Services ? Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are excited to announce the Datto RMM 9.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv9.0.0.htm
Posted on Nov 30, 15:37 UTC
We are excited to announce the Datto RMM 9.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv9.0.0.htm
Posted on Nov 30, 15:39 UTC
We are excited to announce the Datto RMM 9.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv9.0.0.htm
Posted on Nov 30, 15:40 UTC
We are excited to announce the Datto RMM 9.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv9.0.0.htm
Posted on Nov 30, 15:43 UTC
We are excited to announce the Datto RMM 9.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv9.0.0.htm
Posted on Nov 30, 15:44 UTC
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020
Resolved - This incident has been resolved.
Dec 1, 20:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 19:43 UTC
Identified - Our teams are currently investigating the potential for a drop in online devices and jobs not running for Datto RMM on Concord. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Dec 1, 19:14 UTC
Nov 30, 2020
Resolved - Our engineers continued monitoring has confirmed the issue impacting authweb for RMM is resolved.,

We appreciate your patience and apologise for any inconvenience this may have caused.
Nov 30, 02:56 UTC
Monitoring - Our engineers have identified and resolved the issue impacting authweb for Datto RMM. Logins are now functioning as expected across all platforms.

We are continuing to monitor and will update this status within 2 hours.

Thank you for your patience.
Nov 29, 22:44 UTC
Investigating - Our teams are currently investigating the issues logging in via authweb for Datto RMM on all platforms. Attempting to log in via SSO in Autotask is a workaround, if possible. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Nov 29, 21:29 UTC
Nov 29, 2020
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 19:00 UTC
Scheduled - On Sunday, November 29, 2020, from 2:00PM to 4:00PM EST, we will be performing systems maintenance. It's possible but not expected that there will be interruptions of service on Backupify SaaS Console Login and Seat Management. Completion of the maintenance will be posted on this page.
Nov 27, 23:57 UTC
Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - Amazon Web Services is reporting this incident is resolved.

For more information: https://status.aws.amazon.com/
Nov 26, 13:06 UTC
Monitoring - Amazon Web Services is currently reporting having issues within the US-EAST-1 Region. While we are currently not seeing any effects, this could potentially lead to some delays in alert/monitor processing for the Concord platform in Datto RMM. We will provide any updates we see through their status page here.

Additional information can be found on their status page: https://status.aws.amazon.com/
Nov 25, 17:31 UTC
Nov 25, 2020
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-1586

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Nov 23, 22:27 UTC
Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 20:49 UTC
Monitoring - Our teams are currently monitoring the possibility of connectivity issues on our Concord platform for Datto RMM. Symptoms can be jobs and device alerting being paused, as well as some devices possibly appearing offline. An update will be posted here within 30 minutes.

Thank you for your patience.
Nov 23, 20:26 UTC
Postmortem - Read details
Nov 23, 19:51 UTC
Resolved - Start date/time: 16:51 November 23rd, 2020


End date/time: 17:06 November 23rd, 2020


Platform: Concord

Direct cause: Database connectivity failure.


User Impact: Devices were disconnected as their sessions became invalid. During the database failover users will have experienced errors in the web portal and agent browser. These errors will have persisted for longest in the new UI as the DB reader was unavailable until the issue was resolved.


Underlying cause: A hardware failure in the database primary causing instances to lose connection.


Steps taken to restore service: The database primary was failed over to a standby instance and the reader taken offline for a few minutes while the issue was resolved.
Nov 23, 16:30 UTC
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 UTC
Scheduled - On Sunday, November 22, 2020 from 4:00PM to 6:00PM EST, we will be performing systems maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal and Datto Login Services Backupify SaaS Console Login. Completion of the maintenance will be posted on this page.
Nov 20, 23:06 UTC
Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): cae1-bfyii-1355

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Nov 20, 15:48 UTC
Resolved - This incident has been resolved.
Nov 20, 15:48 UTC
Investigating - Our teams are currently investigating an error with the Manager Portal for File Protection on cell 10 and 11. An update will be posted here with the status of this investigation.

Error: DataCollector instance is not running or is not reachable. Connection failure during HTTP request processing

Thank you for your patience!
Nov 20, 12:41 UTC
Resolved - This incident has been resolved.
Nov 20, 12:35 UTC
Identified - The issue has been identified and a fix is being implemented. Customers should be receiving their 2FA tokens promptly. Password reset emails should also now come through.
Nov 20, 11:08 UTC
Investigating - We are currently investigating an issue where customers are not receiving their 2FA token via email.
Nov 20, 10:39 UTC
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.3.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Nov 18, 18:38 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.3.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Nov 18, 18:36 UTC
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-1001

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Nov 18, 16:59 UTC