Datto Status

Dec 19, 2018

Backupify SaaS Console Login - Partial Outage

Resolved - This issue has been resolved. A post-mortem will be added within 24-48 hours.
Dec 19, 13:18 UTC

Investigating - We are currently investigating an issue where a subset of our partners are seeing issues logging into the Saas Protection console. We apologize for any inconvenience and will post updates here.
Dec 19, 12:57 UTC

Dec 18, 2018

Concord - 6.5 release update

Resolved - Potential conflicts with "Mitel" have successfully been mitigated by our teams. The 6.5 release to Concord has been completed in full, and Software Management is available for use. Thank you for your patience as we addressed this concern.
Dec 18, 19:34 UTC

Investigating - To mitigate a potential conflict with "Mitel" software, the 6.5 update today will only be partially released until our investigation is complete.

Impact: Software Management will not be available until 6.5 is fully released.

We apologize for any inconvenience this may cause.
Dec 17, 10:43 UTC

Partner Portal Outage

Postmortem - Read details
Dec 18, 18:34 UTC

Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Dec 18, 13:05 UTC

Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Dec 18, 12:34 UTC

Dec 17, 2018

Partner Portal Outage

Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Dec 17, 21:34 UTC

Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Dec 17, 21:18 UTC

Concord - Datto RMM 6.5.0 Release

Completed - The scheduled maintenance has been completed.
Dec 17, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 08:00 UTC

Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:50 UTC

RMM - Concord - Platform Pre-Release Maintenance for 6.5

Completed - The scheduled maintenance has been completed.
Dec 17, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 18:00 UTC

Scheduled - We will be performing preparatory maintenance for the 6.5.0 release next week.

Impact: During the maintenance window we expect devices to disconnect and reconnect at least once, and for a period of slow down in functionality.
Dec 12, 10:28 UTC

RMM - Concord - Unable to connect to devices - Under investigation

Resolved - This incident has been resolved.
Dec 17, 01:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 17, 00:31 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 17, 00:24 UTC

Update - We are actively investigating the reported behavior and continue to work to isolate the source. While we continue to investigate you may run into issues remotely connecting to devices. We appreciate your patience, and will update this page within 30 minutes with a status update.
Dec 16, 23:59 UTC

Update - We are actively investigating the reported behavior and continue to work to isolate the source. While we continue to investigate, you may run into issues remotely connecting to devices. We appreciate your patience, and will update this page within 30 minutes with a status update.
Dec 16, 23:33 UTC

Investigating - We have received a few reports of customers on the Concord platform unable to connect to devices. A maintenance is in progress. Our teams are actively investigating the source of this behavior. We will update this page within 30 minutes with the current status.
Dec 16, 23:13 UTC

Dec 16, 2018

Scheduled Maintenance - Sunday December 16, 2018

Completed - The scheduled maintenance has been completed.
Dec 16, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 20:00 UTC

Scheduled - On Sunday December 16 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Dec 14, 23:01 UTC

Dec 15, 2018

No incidents reported.

Dec 14, 2018

No incidents reported.

Dec 13, 2018

Merlot - Datto RMM 6.5 update

Completed - The scheduled maintenance has been completed.
Dec 13, 19:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 17:00 UTC

Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.

Impact: Devices will briefly disconnect and reconnect when updating

We apologize for any inconvenience this may cause.
Dec 13, 13:36 UTC

RMM - Syrah 6.5 update

Completed - The scheduled maintenance has been completed.
Dec 13, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 11:00 UTC

Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.

Impact: Devices will briefly disconnect and reconnect when updating

We apologize for any inconvenience this may cause.
Dec 13, 10:31 UTC

Zinfandel - Datto RMM 6.5 update

Completed - The scheduled maintenance has been completed.
Dec 13, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 11:00 UTC

Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.

Impact: Devices will briefly disconnect and reconnect when updating

We apologize for any inconvenience this may cause.
Dec 13, 10:28 UTC

RMM - Pinotage 6.5 update

Completed - The scheduled maintenance has been completed.
Dec 13, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 10:00 UTC

Scheduled - To mitigate a known issue with the 6.5 release which can cause log files to grow larger than expected, we will enforce all RMM agents to update during this time frame bypassing your Account Settings.
As a result of this morning's additional updates, the new Software Management feature will then be ready to use.

Impact: No impact to customers is expected during this period this morning.

We apologize for any inconvenience this may cause.
Dec 13, 09:23 UTC

Pinotage - Datto RMM 6.5.0 Release

Completed - The scheduled maintenance has been completed.
Dec 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:00 UTC

Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:49 UTC

Dec 11, 2018

No incidents reported.

Dec 10, 2018

PSA - US and UK Limited Release Zones - 2018.3 Major Release

Completed - The scheduled maintenance has been completed.
Dec 10, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 20:00 UTC

Scheduled - This maintenance notice is for our deployment of PSA 2018.3.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Dec 6, 18:58 UTC

Zinfandel - Datto RMM 6.5.0 Release

Completed - The scheduled maintenance has been completed.
Dec 10, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 08:00 UTC

Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:48 UTC

RMM - Pinotage - Platform Pre-Release Maintenance for 6.5

Completed - The scheduled maintenance has been completed.
Dec 10, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 16:00 UTC

Scheduled - We will be performing preparatory maintenance for the 6.5.0 release next week.

Impact: During the maintenance window we expect devices to disconnect and reconnect at least once, and for a period of slow down in functionality.

Apologies for the short notice!
Dec 7, 16:23 UTC

Dec 9, 2018

Scheduled Maintenance - Sunday, December 9, 2018

Completed - The scheduled maintenance has been completed.
Dec 9, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 14:00 UTC

Scheduled - On Sunday Sunday, December 9 from 9:00AM to 11:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console are possible but not expected. Completion of the maintenance will be posted on this page.
Dec 7, 20:17 UTC

RMM - Zinfandel - Platform Pre-Release Maintenance for 6.5

Completed - The scheduled maintenance has been completed.
Dec 9, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 UTC

Scheduled - We will be performing preparatory maintenance for the 6.5.0 release next week.

Impact: During the maintenance window we expect devices to disconnect and reconnect at least once, and for a period of slow down in functionality.

Apologies for the short notice!
Dec 7, 16:21 UTC

Partner Portal Outage

Resolved - This incident has been resolved.
Dec 9, 14:34 UTC

Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Dec 9, 13:46 UTC

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Backupify SaaS Console Login Outage

Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Dec 7, 12:35 UTC

Investigating - We are currently experiencing a disruption in the Backupify SaaS Console. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Dec 7, 11:29 UTC

Dec 6, 2018

Merlot - Datto RMM 6.5.0 Release

Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC

Scheduled - We are excited to announce the Datto RMM 6.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore customers should expect very brief disconnects of the agent during the update window.

6.5.0 Release Contents

This release contains features including:
• Software Management
• PowerShell

For full details, the AEM 6.5.0 Release Notes are available on the following link: http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2018/ReleaseNotesDattoRMMv6.5.0.htm

6.5.0 Software Management overview
https://us.awp.autotask.net/1/filelink/b2whq-cjdsbdc-4eysbyrb

Release 6.5.0: Sneak Peek with Matthé Smit
https://success.autotask.net/t5/Release-Notes-Roadmap/Release-6-5-Sneak-Peek-with-Matth%C3%A9-Smit/ba-p/39228
Nov 29, 15:46 UTC

Dec 5, 2018

No incidents reported.