Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 2024 - 13:25 UTC
Identified - We are currently aware of a problem where a subset of M365 Teams services can experience a backup error on the V3 platform due to Microsoft API throttling.


The Kaseya R&D Team has identified the issue and is working towards a resolution.


Subscribe to Datto SaaS Protection on the Status Page for up to date information :


https://status.datto.com/

Jun 17, 2024 - 13:54 UTC
Identified - We are aware of a problem where the Endpoint Backup status page may fail to display agents and users may experience failures during agent registration.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Jun 21, 2024 - 17:13 UTC
Datto Login Services ? Operational
90 days ago
99.93 % uptime
Today
Partner Portal ? Partial Outage
90 days ago
98.49 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK 3 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
100.0 % uptime
Today
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Partial Outage
SaaS Protection Backups ? Partial Outage
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Backup Partial Outage
90 days ago
84.8 % uptime
Today
Agent Registration Partial Outage
90 days ago
91.28 % uptime
Today
Backup Operational
90 days ago
78.33 % uptime
Today
Endpoint Backup with Disaster Recovery Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Endpoint Backup for PC Partial Outage
90 days ago
97.79 % uptime
Today
Agent Registration Partial Outage
90 days ago
91.18 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.2.0.htm

Jun 11, 09:41 UTC
Resolved - This incident has been resolved.
Jun 24, 20:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 16:28 UTC
Investigating - We are aware of a problem where the search bar in the Datto Workplace portal is failing to find results and displays error "Cannot get response from search server."

The Kaseya R&D Team is investigating this issue.

Jun 24, 15:29 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.2.0.htm

Jun 11, 09:40 UTC
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - This incident has been resolved.
Jun 21, 17:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 12:38 UTC
Investigating - We are aware of a problem where Endpoint Backup agent registrations may fail for deployments in the Germany region.

The Kaseya R&D Team has identified the problem and is working on a resolution.

Jun 19, 19:53 UTC
Resolved - This incident has been resolved.
Jun 21, 13:06 UTC
Identified - We have identified an issue impacting backup jobs for a subset of Endpoint Backup clients.

You may be able to mitigate this problem by rebooting the impacted client machine. If you continue to experience issues after a reboot please engage our support team.

To contact Support please submit a ticket via our helpdesk at https://helpdesk.kaseya.com/hc/en-gb

Jun 7, 19:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 15 minutes) during the maintenance window.

May 30, 12:59 UTC
Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.2.0.htm

Jun 11, 09:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 15 minutes) during the maintenance window.

May 30, 12:57 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.2.0.htm

Jun 11, 09:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 20 minutes) during the maintenance window.

May 30, 12:56 UTC
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 10 minutes) during the maintenance window.

May 30, 12:46 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.2.0.htm

Jun 11, 09:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 02:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 30 minutes) during the maintenance window.

May 30, 12:44 UTC
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 25 minutes) during the maintenance window.

May 28, 21:04 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 13:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask may be slow or unresponsive during the maintenance period.

May 28, 20:56 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 20 minutes) during the maintenance window.

May 28, 19:59 UTC
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 10 minutes) during the maintenance window.

May 28, 19:57 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.2.0.htm

Jun 11, 09:39 UTC
Jun 16, 2024

No incidents reported.

Jun 15, 2024
Resolved - This incident has been resolved.
Jun 15, 16:24 UTC
Investigating - We are currently aware of a problem where the SaaS Protection Status Page shows as blank. Backups are not impacted.



Our Engineering team is investigating and is working towards a resolution. 



You can monitor the current status of this issue at https://status.datto.com/

Jun 15, 14:01 UTC
Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 12:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 17:44 UTC
Investigating - We are currently investigating this issue.
Jun 13, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 12:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:00 UTC
Scheduled - We will be performing maintenance to Off-Site Servers in the US region for an estimated 72 hours.

During this downtime you may experience an impact to Off-Site Synchronization and Cloud Restores.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Jun 11, 16:56 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 10 minutes) during the maintenance window.

May 28, 19:55 UTC
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 30, 07:26 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 30 minutes) during the maintenance window.

May 28, 19:53 UTC
Jun 12, 2024

No incidents reported.

Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 18:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on the Data Warehouse SQL Servers.

Impact: The Data Warehouse may be unavailable during the maintenance period.

May 28, 19:40 UTC