DWA 2.0.9 Backup Failures 02/03/2020
Monitoring - An issue has been identified with DWA 2.0.9.0 causing backup failures. The fix is now available and agents will auto-upgrade to 2.0.10.0 over the next 12 hours.

The 2.0.10.0 installer is also available for download if a more immediate fix is required. NOTE - Neither manual nor auto-upgrade from 2.0.9.0 to 2.0.10.0 require a reboot: https://www.datto.com/downloads/legacy/DattoWindowsAgent.exe

Please bear in mind that you can also force a 2.0.9.0 system to auto-upgrade via one of the methods below (may take up to 5 minutes):

CMD: net stop DattoBackupAgentService && net start DattoBackupAgentService

Powershell: Restart-Service DattoBackupAgentService
Feb 3, 17:56 UTC
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Degraded Performance
Backup ? Degraded Performance
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
Datto RMM - Pinotage (EU1) - 8.1.0 Release
Completed - The scheduled maintenance has been completed.
Mar 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.1.0.htm
Mar 11, 13:12 UTC
Mar 29, 2020
Scheduled Maintenance - Sunday March 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 14:01 UTC
Scheduled - On Sunday, March 29, 2020 from 10:00AM to 12:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console Login are possible but not expected. Completion of the maintenance will be posted on this page.
Mar 27, 22:28 UTC
Support Phones Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 13:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 12:00 UTC
Scheduled - We will be doing maintenance of our support phone system. During this time the phone lines will be down, please utilize email or chat functionality to contact your support reps. Maintenance updates will be posted to this page.
Mar 27, 21:55 UTC
Mar 28, 2020

No incidents reported.

Mar 27, 2020
RMM - Concord - Reports of False Alerts and Alert Emails Being Delayed - Being Monitored
Resolved - This incident has been resolved.
Mar 27, 17:31 UTC
Update - We are continuing to monitor for any further issues.
Mar 27, 16:19 UTC
Monitoring - Our teams are currently monitoring the reports of false alerts and alert emails being delayed for Datto RMM on Concord. An update will be posted here within 30 minutes with a status update.

Thank you for your patience!
Mar 27, 16:15 UTC
Mar 26, 2020
Datto RMM - Merlot (EU2) - 8.1.0 Release
Completed - The scheduled maintenance has been completed.
Mar 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.1.0.htm
Mar 11, 13:12 UTC
PSA - Australia / New Zealand - 2020.1.1 Minor Release
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.1.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Mar 25, 19:20 UTC
RMM - Concord (US East) - Latency and Agent Connection Interruptions
Postmortem - Read details
Mar 27, 13:04 UTC
Resolved - This incident has been resolved.
Mar 26, 15:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 15:09 UTC
Investigating - We are currently investigating increased latency and agents displaying as offline. We will update this page within 30 minutes. Thank you for your patience and understanding.
Mar 26, 14:52 UTC
Datto RMM - Concord (US East) - 8.1.0 Release
Completed - The scheduled maintenance has been completed.
Mar 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.1.0.htm
Mar 11, 13:11 UTC
Datto RMM - Zinfandel (US West) Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 08:02 UTC
Scheduled - In order to provide continued agent stability, we will be performing maintenance on this platform.


Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Mar 25, 19:06 UTC
PSA - America East / America East 2 / America West / America West 2 / United Kingdom / United Kingdom 2 / English Europe / Limited Release and UK Limited Release - 2020.1.1 Minor Release
Completed - The scheduled maintenance has been completed.
Mar 26, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:31 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.1.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Mar 25, 19:18 UTC
Mar 25, 2020
Datto RMM - Syrah (APAC) Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 19:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:45 UTC
Scheduled - In order to provide continued agent stability, we will be performing maintenance on this platform.


Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Mar 25, 18:42 UTC
Partner Portal Store Outage
Resolved - The Partner Portal store was down due to unplanned downtime of our ERP system.
Mar 25, 17:00 UTC
Datto RMM - Zinfandel (US West) - 8.1.0 Release
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.1.0.htm
Mar 11, 13:10 UTC
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Datto RMM - Syrah (Apac) - 8.1.0 Release
Completed - The scheduled maintenance has been completed.
Mar 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.1.0.htm
Mar 11, 13:10 UTC
Mar 22, 2020
PSA - UK, UK2, UKLR - Vendor Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 19:00 UTC
Scheduled - Maintenance Type: Vendor Maintenance

Purpose: Our Network Vendor has informed us of a maintenance that needs to be performed.

Impact: This maintenance may result in a service interruption of up to 30 minutes when network traffic is failed over.
Mar 6, 12:30 UTC
Support Phones Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Mar 22, 18:08 UTC
Investigating - We are currently investigating an issue with our Support Phones due to a power outage. Please contact Datto Technical Support over email at this time.
Mar 22, 18:04 UTC
Scheduled Maintenance - Sunday March 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:00 UTC
Scheduled - On Sunday March 22, 2020 from 12:00PM to 2:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console login are possible but not expected. Completion of the maintenance will be posted on this page.
Mar 21, 01:56 UTC
Support Phones
Resolved - This incident has been resolved.
Mar 22, 16:37 UTC
Identified - We are continuing to monitor this outage and have put in a fix for the main line. All partners can reach us by calling the main line: 833-832-4780
Mar 22, 15:56 UTC
Investigating - We are experiencing support phone connection problems. We are working to restore service shortly.
Mar 22, 11:00 UTC
Support Phones Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Mar 22, 10:53 UTC
Update - We are continuing to investigate this issue.
Mar 22, 10:19 UTC
Investigating - We are experiencing support phone connection problems. We are working to restore service shortly.
Mar 22, 09:25 UTC
Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
PSA - Australia / New Zealand - 2020.1 Major Release
Completed - The scheduled maintenance has been completed.
Mar 18, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.1

Purpose: We are excited to announce the PSA 2020.1 Major Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2020-1-Configuration-Item-Categories-After-Hours-Time-Entry-RMA/ba-p/61391
Mar 3, 12:49 UTC
RMM - Merlot - Longer Than Expected Delays To Offline Alerts Being Raised or Resolved - Monitoring
Resolved - This incident has been resolved.
Mar 18, 08:02 UTC
Update - The delays experienced in offline alert creation for Datto RMM on Merlot continue to improve, however we are still actively monitoring and will provide an update again shortly.

We appreciate your continued patience.
Mar 18, 07:35 UTC
Update - We continue to experience longer than expected delays in offline alert creation for Datto RMM on Merlot.

Our engineers are continuing to monitor the problem and we will provide another update shortly.

We appreciate your continued patience.
Mar 18, 04:15 UTC
Update - We are seeing a reduction in the delays to offline alert creation, however we are continuing to actively monitor and will update again within the hour.

We apologise for the inconvenience and appreciate your patience.
Mar 18, 01:45 UTC
Monitoring - Our teams are currently monitoring the longer than expected delays to offline alerts being raised or resolved for Datto RMM on Merlot. An update will be posted here within 30 minutes.

Thank you for your patience!
Mar 17, 20:06 UTC
PSA - United Kingdom / United Kingdom 2 / English Europe and Asia - 2020.1 Major Release
Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.1

Purpose: We are excited to announce the PSA 2020.1 Major Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2020-1-Configuration-Item-Categories-After-Hours-Time-Entry-RMA/ba-p/61391
Mar 3, 12:49 UTC
Mar 17, 2020
RMM - Merlot (EU2) - Latency in the CSM and Agents Appear Offline
Resolved - This incident has been resolved.
Mar 17, 12:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 16, 14:26 UTC
Investigating - We are currently investigating this behavior and will update this page within 30 minutes. Thank you for your patience and understanding.
Mar 16, 13:51 UTC
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