[Datto SaaS Protection] Large delays in receiving initial and incremental backups for Exchange/SharePoint services on use1-saas-p2 and use1-saas-p3
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Update - Delays with initial and incremental backups for Exchange/SharePoint services on the use1-saas-p2 pod have been resolved.
Our Engineering team has identified the root cause for the use1-saas-p3 pod, and the ETA for resolution is March 30th, 2023.
Affected Pods : pod use1-saas-p3
Impact : Customers on use1-saas-p3 may experience delays in receiving initial and incremental backups for their Exchange services.
Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored
Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/
Mar 24, 2023 - 12:33 UTC
Our Engineering team has identified the root cause for the use1-saas-p3 pod, and the ETA for resolution is March 30th, 2023.
Affected Pods : pod use1-saas-p3
Impact : Customers on use1-saas-p3 may experience delays in receiving initial and incremental backups for their Exchange services.
Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored
Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/
Mar 24, 2023 - 12:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 2023 - 13:01 UTC
Mar 16, 2023 - 13:01 UTC
Investigating - We are currently aware of a problem where customers on use1-saas-p2 and use1-saas-p3 may experience large delays in receiving initial and incremental backups for their Exchange/SharePoint services.
Our Engineering team is currently investigating this issue. Currently, we do not have an ETA on when a fix will be available.
Affected Pods :
1. pod use1-saas-p2
2. pod use1-saas-p3
Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored
Subscribe to Datto SaaS Protection on the Status Page for up to date information.
You can monitor the current status of this issue at https://status.datto.com/
Mar 09, 2023 - 15:27 UTC
Our Engineering team is currently investigating this issue. Currently, we do not have an ETA on when a fix will be available.
Affected Pods :
1. pod use1-saas-p2
2. pod use1-saas-p3
Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored
Subscribe to Datto SaaS Protection on the Status Page for up to date information.
You can monitor the current status of this issue at https://status.datto.com/
Mar 09, 2023 - 15:27 UTC
RMM - All Platforms - Devices may alert offline when their session is lost in the database
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Investigating - Following our 11.5.0 release partners have started experiencing an increasing amount of false offline alerts on agent-based an agentless managed devices.
Our engineering team has been working on identifying the issue triggers, and deploying code and infrastructure changes in order to mitigate the issue and pave the way to finding the root cause of the issue.
These efforts are ongoing and while progress has been achieved, and the rate of false offline alerts has dropped considerably, the root cause of the issue is still being investigated and a complete resolution is still outstanding.
In order to improve the traceability of our updates regarding this problem, we have retired the previous Datto Status post, and migrated it to the Datto Community Known Issues & Workarounds Blog.
https://community.datto.com/t5/Known-Issues-Workarounds/All-Platforms-Devices-may-alert-offline-when-their-session-is/ba-p/102689
Please follow this Post to keep up to date of our progress.
This incident will also remain active until a resolution is reached, and subscribers will be notified once this post is resolved.
Mar 13, 2023 - 11:42 UTC
Our engineering team has been working on identifying the issue triggers, and deploying code and infrastructure changes in order to mitigate the issue and pave the way to finding the root cause of the issue.
These efforts are ongoing and while progress has been achieved, and the rate of false offline alerts has dropped considerably, the root cause of the issue is still being investigated and a complete resolution is still outstanding.
In order to improve the traceability of our updates regarding this problem, we have retired the previous Datto Status post, and migrated it to the Datto Community Known Issues & Workarounds Blog.
https://community.datto.com/t5/Known-Issues-Workarounds/All-Platforms-Devices-may-alert-offline-when-their-session-is/ba-p/102689
Please follow this Post to keep up to date of our progress.
This incident will also remain active until a resolution is reached, and subscribers will be notified once this post is resolved.
Mar 13, 2023 - 11:42 UTC
Datto Login Services
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Scheduled Maintenance
Datto RMM - Concord (US East) - 11.7.0 Release
Mar 30, 2023 08:00-11:00 UTC
We are excited to announce the Datto RMM 11.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
Datto RMM - Merlot (EU2) - 11.7.0 Release
Mar 30, 2023 17:00-20:00 UTC
We are excited to announce the Datto RMM 11.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
PSA - LR/AE/AE2/AW/AW2/AU - Performance Dashboards & Data Warehouse Maintenance
Apr 1, 2023 18:00-20:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on Performance Dashboards and the Data Warehouse.
Impact: During the maintenance window, Performance Dashboards and the Data Warehouse and will not update. Both will be updated immediately after the maintenance has been completed.
Posted on Mar 29, 2023 - 12:37 UTC
Impact: During the maintenance window, Performance Dashboards and the Data Warehouse and will not update. Both will be updated immediately after the maintenance has been completed.
Posted on Mar 29, 2023 - 12:37 UTC
Datto RMM - Vidal (US East) - 11.7.0 Release
Apr 3, 2023 08:00-11:00 UTC
We are excited to announce the Datto RMM 11.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
Datto RMM - Pinotage (EU1) - 11.7.0 Release
Apr 3, 2023 17:00-20:00 UTC
We are excited to announce the Datto RMM 11.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm
Posted on Mar 23, 2023 - 09:14 UTC