Connection and communication services between the Datto EDR Agent the Datto EDR platform
Operational
90 days ago
100.0
% uptime
Today
Detection Engine
Datto EDR detection engine inspects and analyzes telemetry collected from endpoint devices, and generates an alert in the event the telemetry collected matches a behavioral analysis rule
Operational
90 days ago
100.0
% uptime
Today
Notification Engine
Services responsible for notifying the user of an alert generated via API, webhooks or email
Operational
90 days ago
100.0
% uptime
Today
Reporting Engine
Services responsible for enabling users to understand how the platform monitors for hundreds of common vulnerabilities and attack behaviors
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We will be performing a routine maintenance to Datto SaaS Protection on 10/04/2023 starting at 9:00PM UTC for an estimated 9 hours.
During this downtime you may experience an impact to systems and related services. Backups will be paused and the UI will be unavailable to users during this time.
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
We are excited to announce the Datto RMM 12.4.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Resolved -
This incident has been resolved.
Oct 3, 15:30 UTC
Update -
We are continuing to monitor for any further issues.
Audit processing times are currently high, but measures have been put in place to decrease the time it takes for the processing queue to catch up.
Oct 3, 10:02 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 3, 10:02 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 3, 09:31 UTC
Investigating -
Our teams are currently investigating Legacy UI performance issues for Datto RMM on the Pinotage platform.
Resolved -
This incident has been resolved.
Sep 29, 06:52 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 16:52 UTC
Update -
We are continuing to investigate this issue.
Sep 28, 16:52 UTC
Update -
We are continuing to investigate this issue.
Sep 28, 16:16 UTC
Investigating -
Our teams are currently investigating reports of 50x errors while navigating and logging in to Datto RMM on the Concord and Merlot platforms.
Resolved -
This incident has been resolved.
Sep 26, 15:47 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 22, 17:49 UTC
Update -
A fix was released that has resolved the problem for a subset of our partners.
We have received additional reports of similar behaviors that our Engineering team is actively working to address.
Partners may be unable to see all of their accounts in Account Selection when logging in with KaseyaOne credentials
As a workaround to this problem you can; - Log out of the portal - Navigate to auth.datto.com - Log in using your authweb credentials instead of the KaseyaOne credentials
Sep 21, 19:15 UTC
Identified -
We are aware of an issue impacting some users' ability to log into the partner portal either using the K1 SSO or directly in the Partner Portal.
A subsequent fix is currently being developed but due to an unforeseen issue discovered in QA: the hotfix is delayed. We are aiming to release it tomorrow the 19th of September.
A workaround is available, however it requires Technical Support intervention: please reach out to Technical Support if impacted by this issue.
Sep 18, 15:51 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 14, 17:53 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 13, 12:34 UTC
Investigating -
We are currently investigating an issue with the Single SignOn service between the KaseyaOne Portal and the Datto Partner Portal.
Users may receive an error when trying to log in via the KaseyaOne Portal Single SignOn to a Product that authenticates through the Datto Partner Portal.
Direct authentication through the Datto Partner Portal (https://auth.datto.com) continues to be successful for users affected by this issue.
Please reach out to Technical Support if you need assistance with logging in directly through the Datto Partner Portal .
You can also monitor the current status of Kaseya Systems at https://status.kaseya.net/
Sep 13, 10:32 UTC
Resolved -
This incident has been resolved.
Sep 26, 11:04 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 25, 15:00 UTC
Identified -
Engineering is currently working on resolving issues with Datto Workplace Online in the US region.
Logging in to and navigating in the product exhibits long loading times; the pages may intermittently time out while loading. The issue may affect logging in to Datto Workplace Online - authentication requests may time out.
Sep 25, 14:34 UTC
Resolved -
This incident has been resolved.
Sep 21, 17:53 UTC
Update -
A fix has been deployed to correct the remaining Datto Backup for Microsoft Azure new deployment issues.
We are continuing to monitor the situation to ensure that the fix was successful and no additional problems arise.
Sep 20, 18:02 UTC
Update -
Our Teams have identified additional problems with new Agent deployment for Datto Continuity for Microsoft Azure and are continuing to investigate the problem.
The Datto Secure Edge product continues to function as expected
Sep 20, 15:18 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 20, 13:24 UTC
Investigating -
We are currently aware of an Oracle Netsuite outage that is impacting related services.
The services impacted are: -New purchases of the Datto Secure Edge Product -Deployment of existing Datto Secure Edge licenses -New deployments of the Datto Backup for Microsoft Azure agents
Our Engineering team has escalated this problem to our Oracle representatives.
Resolved -
This incident has been resolved.
Sep 20, 13:24 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 19, 19:31 UTC
Investigating -
We are currently aware of a problem where the Support Phone system is experiencing an outage which may cause inbound calls to fail to connect to a Support representative.
Our Engineering team is currently investigating the problem and working towards a resolution to restore this service.