All Systems Operational
Backups ? Operational
Partner Portal ? Operational
Remote Web ? Operational
Screenshots ? Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Support Phones ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 23, 2019
Resolved - This incident has been resolved.
May 23, 00:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 20:41 UTC
Identified - The issue has been identified and a fix is being implemented.
May 22, 20:39 UTC
Update - We are continuing to investigate this issue.
May 22, 20:23 UTC
Investigating - We are currently investigating reports of login issues on the America East zone. An update will be posted here within 30 minutes. Thank you for your patience!
May 22, 20:23 UTC
May 21, 2019

No incidents reported.

May 20, 2019
Completed - The scheduled maintenance has been completed.
May 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 16:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.1.0.htm
Apr 22, 14:28 UTC
May 19, 2019
Completed - The scheduled maintenance has been completed.
May 19, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 19:00 UTC
Scheduled - Wir freuen uns, Sie über die bevorstehende Version Autotask PSA 2019.1 informieren zu können, die voraussichtlich für den 19. Mai 2019 geplant ist.

Diese Version enthält eine brandneue Benutzeroberfläche (UI) für Verkaufschancen, die der für Tickets und Aufgaben entspricht, sowie benutzerdefinierte Felder bei Ratenzahlungen, Verbesserungen bei der Vertragseffizienz und Multi-Währung für Bestellungen. Wie bei jeder Version haben wir einige Verbesserungen an der Benutzerfreundlichkeit direkt aus dem Ideenforum der Community übernommen.

Was gibt es neues?
- Benutzeroberfläche für Verkaufschancen
- Benutzerdefinierte Felder für Ratenzahlungen
- Verbesserungen bei der Vertragseffizienz
- Multi-Währung für Bestellungen
- Verbesserungen bei der Benutzerfreundlichkeit
- API Updates (nur in englischer Sprache)

Sehen Sie sich dieses On-Demand Webinar (LINK - https://datto.wistia.com/medias/fduf7kugye) und die Versionshinweise (LINK - https://ww18.autotask.net/help/Content/0_RELEASE_NOTES/2019.1ReleaseNotes.htm) an, um die neuesten Informationen zu erhalten.

Auswirkung: Bis zu einer Stunde System Unzugänglichkeit.
May 15, 21:07 UTC
Completed - The scheduled maintenance has been completed.
May 19, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 20:46 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 20:41 UTC
Scheduled - We will be performing scheduled maintenance from 1pm-4pm UTC (9am - 12pm EDT) on Sunday, May 19th. During that period, the Backupify SaaS application will be unavailable, and running backups, exports, and restores will be interrupted. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
May 19, 13:00 UTC
Completed - The scheduled maintenance has been completed.
May 19, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 UTC
Scheduled - Purpose: We will be expanding our network firewall capacity during this window.

Impact: Customers will experience several brief service interruptions which combined should not exceed a total of 15 minutes.
Apr 18, 13:55 UTC
May 17, 2019

No incidents reported.

May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:01 UTC
Scheduled - We will be performing maintenance from 5:00 PM to 6:00 PM EDT (21:00 to 22:00 UTC) on Thursday, May 16th.
Interruptions of service on Partner Portal are possible but not expected.
Completion of the maintenance will be posted on this page.
May 16, 18:42 UTC
Completed - The scheduled maintenance has been completed.
May 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 16:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.1.0.htm
Apr 22, 14:28 UTC
Completed - The scheduled maintenance has been completed.
May 16, 18:04 UTC
Scheduled - Purpose: Our Datacenter provider in Munich, Noris Network, will be performing their annual Power Supply test on Saturday, May 11th from 21:00 - 23:00 UTC.

Impact: There is no expected impact to Partners.
Apr 24, 19:07 UTC
Completed - The scheduled maintenance has been completed.
May 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:00 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
May 15, 17:10 UTC
Completed - The scheduled maintenance has been completed.
May 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.1.0.htm
Apr 22, 14:27 UTC
May 15, 2019
Completed - All geographic regions are now updated and all services are fully functional.
May 15, 21:47 UTC
Update - Updates to the USA and Canada regions have been completed.
May 15, 10:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:01 UTC
Scheduled - In the 2019.3 service update, the Autotask Workplace service will be renamed to Datto Workplace. For full details about this change and other features added in this update, please see the release notes page after this release goes live: https://workplace.datto.com/managerhelp/Content/1_GENERAL/Release_Notes/ReleaseNotes.htm

During this scheduled downtime window, all services will be unavailable for up to 10 minutes. Updates will occur during the early hours of the morning for each geographic region.
May 14, 08:57 UTC
Completed - All geographic regions are now updated and all services are fully functional.
May 15, 21:46 UTC
Update - Updates to the USA and Canada regions have been completed.
May 15, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:01 UTC
Scheduled - In the 2019.3 service update, the Autotask Endpoint Backup service will be renamed to Datto File Protection. For full details, please see the release notes page after this release goes live: https://fileprotection.datto.com/managerhelp/Content/1_GENERAL/Release_Notes/ReleaseNotes.htm

During this scheduled downtime window, all services will be unavailable for up to 10 minutes. Updates will occur during the early hours of the morning for each geographic region.
May 14, 08:59 UTC
Completed - The scheduled maintenance has been completed.
May 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.1.0.htm
Apr 22, 14:26 UTC
May 14, 2019

No incidents reported.

May 13, 2019
Completed - The scheduled maintenance has been completed.
May 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.1.0.htm
Apr 22, 14:25 UTC
May 12, 2019
Completed - The scheduled maintenance has been completed.
May 12, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC
Scheduled - On Sunday May 12, 2019 from 3:00PM to 6:00M EDT, we will be performing systems maintenance. The Backupify SaaS Console Login will be unavailable during this time. Interruptions of service on Partner Portal are not expected. Completion of the maintenance will be posted on this page.
May 7, 17:06 UTC
May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Completed - The scheduled maintenance has been completed.
May 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 2, 18:51 UTC
Scheduled - Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect 5 minute outage in the 2 hour window.
Apr 16, 16:33 UTC