All Systems Operational
Backups ? Operational
Partner Portal ? Operational
Remote Web ? Operational
Screenshots ? Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Support Phones ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Pre-Release ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Autotask Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Autotask Endpoint Backup Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Sunday April 21, 2019 Apr 21, 13:00-15:00 UTC
On Sunday April 21, 2019 from 9:00 AM to 11:00 AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Posted on Apr 19, 19:36 UTC
PSA - Munich Datenbankserver-Wartung Apr 27, 14:00-18:00 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: Mehrere Kurze Betriebsstörungen könnten vorkommen.
Posted on Apr 17, 16:15 UTC
PSA - UK (United Kingdom) / UK 2 (United Kingdom) / EU1 (English Europe and Asia) - Database Server Maintenance Apr 29, 20:00-22:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.

Zones: PSA - UK (United Kingdom) / UK 2 (United Kingdom) / EU1 (English Europe and Asia)
Posted on Apr 16, 16:03 UTC
PSA - America East / America East 2 / America West 2 - Database Server Maintenance Apr 30, 02:00-04:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.
Posted on Apr 16, 16:07 UTC
PSA - Australia / New Zealand - Database Server Maintenance May 1, 14:00-16:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.
Posted on Apr 16, 16:09 UTC
PSA - UK (United Kingdom) / UK 2 (United Kingdom) / UK Limited Release (United Kingdom) / EU1 (English Europe and Asia) / German (Deutsch) - Database Server Maintenance May 1, 20:00-22:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.
Posted on Apr 16, 16:13 UTC
PSA - America East / America East 2 / America West / America West 2 / Spanish (Español) - Database Server Maintenance May 2, 02:00-04:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.
Posted on Apr 16, 16:17 UTC
PSA - Report Data Warehouse - Database Server Maintenance May 2, 17:00-19:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to one 15 minute outage with Data Warehouse in the 2 hour window.
Posted on Apr 16, 16:37 UTC
PSA - Australia / New Zealand - Database Server Maintenance May 6, 14:00-16:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect one (1) 5 minute outage in the 2 hour window
Posted on Apr 16, 16:20 UTC
PSA - UK (United Kingdom) / UK 2 (United Kingdom) / EU1 (English Europe and Asia) / German (Deutsch) - Database Server Maintenance May 6, 20:00-22:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.
Posted on Apr 16, 16:23 UTC
PSA - Limited Release / America East 2 / America West - Database Server Maintenance May 7, 02:00-04:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect up to three (3) 5 minute outages in the 2 hour window.
Posted on Apr 16, 16:26 UTC
PSA - EU1 (English Europe and Asia) and German (Deutsch) - MUC Network Vendor Maintenance May 7, 18:00-20:00 UTC
Purpose: We will be performing a maintenance in our Munich data center to reduce network convergence time in the event of a circuit failure. The goal of this maintenance is to ensure stability for our customers by reducing downtime as much as possible during a network interruption.

Impact: As a result, you may experience 2-8 brief service interruptions, each lasting less than five minutes.
Posted on Apr 15, 16:29 UTC
PSA - Australia / New Zealand - Database Server Maintenance May 8, 14:00-16:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect one (1) 5 minute outage in the 2 hour window.
Posted on Apr 16, 16:31 UTC
PSA - America East / America East 2 / America West / America West 2 - Database Server Maintenance May 9, 02:00-04:00 UTC
Purpose: During this maintenance window, we are making configuration changes throughout our infrastructure to improve security.

Impact: Partners can expect 5 minute outage in the 2 hour window.
Posted on Apr 16, 16:33 UTC
PSA - PHL Datacenter Network Maintenance May 18, 22:00 - May 19, 00:15 UTC
Purpose: We will be expanding our network firewall capacity during this window.

Impact: Customers will experience several brief service interruptions which combined should not exceed a total of 15 minutes.
Posted on Apr 18, 13:55 UTC
Past Incidents
Apr 20, 2019

No incidents reported today.

Apr 19, 2019
US Contact Center Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 01:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:18 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 19, 01:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 19, 01:00 UTC
Scheduled - Upgrading database. No anticipated impact to calls.
Apr 15, 21:28 UTC
Apr 18, 2019

No incidents reported.

Apr 17, 2019
PSA - Australia/New Zealand - 2019.1 Major Release
Completed - The scheduled maintenance has been completed.
Apr 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 14:00 UTC
Scheduled - We are excited to announce our PSA 2019.1 Release

This release includes a brand new Opportunity User Interface (UI) that mirrors the experience of Tickets and Tasks, User-defined Fields on Subscriptions, Contract Efficiency Improvements, and Multi-currency for Purchase Orders. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Access the full release notes here: ww13.autotask.net/Help/Content/0_RELEASE_NOTES/2019.1ReleaseNotes.htm
Mar 29, 20:02 UTC
Apr 16, 2019
PSA - UK 1 & 2 (English Europe and Asia) - 2019.1 Major Release
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 UTC
Scheduled - We are excited to announce our PSA 2019.1 Release

This release includes a brand new Opportunity User Interface (UI) that mirrors the experience of Tickets and Tasks, User-defined Fields on Subscriptions, Contract Efficiency Improvements, and Multi-currency for Purchase Orders. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Access the full release notes here: ww13.autotask.net/Help/Content/0_RELEASE_NOTES/2019.1ReleaseNotes.htm
Mar 29, 20:00 UTC
EMEA Support Phone Outage
Resolved - Our engineers have identified and resolved the issue.
Apr 16, 11:38 UTC
Update - We are continuing to investigate this issue.
Apr 16, 11:30 UTC
Update - We are continuing to investigate this issue.
Apr 16, 11:24 UTC
Investigating - We are investigating issues with our EMEA support lines. Our engineers are actively working to resolve the issue.
Apr 16, 11:23 UTC
Apr 15, 2019

No incidents reported.

Apr 14, 2019
Scheduled Maintenance - Sunday April 14
Completed - The scheduled maintenance has been completed.
Apr 14, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 UTC
Scheduled - On Sunday April 14, 2019 from 3:00PM to 5:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Apr 12, 21:21 UTC
Apr 13, 2019
Partner Portal Outage
Postmortem - Read details
Apr 14, 00:53 UTC
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Apr 13, 22:21 UTC
Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Apr 13, 22:04 UTC
Apr 12, 2019
Backupify SaaS Console Login Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Apr 12, 09:18 UTC
Investigating - We are currently experiencing a disruption in the Backupify SaaS Console. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Apr 12, 09:01 UTC
Apr 11, 2019
Datto RMM - Syrah (APAC) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 11:00 UTC
Scheduled - In order to provide you with the best possible performance, we will be performing maintenance on this platform.

Expected Impact: Partners can expect possible loss of Comstore connectivity, increased CSM load times, and other impacts to performance.
Apr 10, 12:22 UTC
Apr 10, 2019
PSA - America West 1 & 2 - 2019.1 Major Release
Completed - The scheduled maintenance has been completed.
Apr 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 UTC
Scheduled - We are excited to announce our PSA 2019.1 Release

This release includes a brand new Opportunity User Interface (UI) that mirrors the experience of Tickets and Tasks, User-defined Fields on Subscriptions, Contract Efficiency Improvements, and Multi-currency for Purchase Orders. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Access the full release notes here: ww13.autotask.net/Help/Content/0_RELEASE_NOTES/2019.1ReleaseNotes.htm
Mar 29, 19:55 UTC
Apr 9, 2019

No incidents reported.

Apr 8, 2019
Datto RMM - Pinotage ( EU1 ) - 7.0.0 Release
Completed - The scheduled maintenance has been completed.
Apr 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.0.0.htm
Mar 19, 16:30 UTC
Apr 7, 2019
Scheduled Maintenance - Sunday April 7, 2019
Completed - The scheduled maintenance has been completed.
Apr 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 13:00 UTC
Scheduled - On Sunday April 7, 2019 from 9:00 AM to 11:00 AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Apr 5, 21:32 UTC
Apr 6, 2019

No incidents reported.

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