Update - Engineering is continuing to work closely with Microsoft on this issue. Further updates will be provided as soon as possible.
May 14, 00:36 UTC
Identified - SaaS Protection is currently experiencing a service interruption with M365 backups due to intermittent connection issues. Microsoft has notified us that this is due to a configuration issue related to an upgrade being rolled out to their data centers. Further updates will be provided as soon as possible. All other aspects of SaaS Protection (including Restore, Export, and Onboarding) are fully operational.
May 13, 21:28 UTC
Datto Login Services ? Operational
Partner Portal ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Major Outage
Backupify Backups ? Major Outage
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Academy Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Datto Academy Maintenance May 16, 16:00-18:00 UTC
Datto Academy will be undergoing a routine maintenance on May 16th 2021 starting at 4 p.m. UTC through May 16th 2021 ending at 6 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Posted on May 13, 15:06 UTC
Datto Academy Maintenance May 17, 16:00-18:00 UTC
Datto Academy will be undergoing a routine maintenance on May 17th 2021 starting at 4 p.m. UTC through May 17th 2021 ending at 6 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Posted on May 13, 15:12 UTC
Datto Academy Maintenance May 17, 21:30-23:30 UTC
Datto Academy will be undergoing a routine maintenance on May 17th 2021 starting at 9:30 p.m. UTC through May 17th 2021 ending at 11:30 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Posted on May 13, 15:09 UTC
Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Posted on May 11, 22:14 UTC
We are excited to announce the Datto RMM 9.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.5.0.htm
Posted on May 11, 13:03 UTC
We are excited to announce the Datto RMM 9.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.5.0.htm
Posted on May 11, 13:11 UTC
We are excited to announce the Datto RMM 9.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.5.0.htm
Posted on May 11, 13:13 UTC
We are excited to announce the Datto RMM 9.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.5.0.htm
Posted on May 11, 13:15 UTC
We are excited to announce the Datto RMM 9.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.5.0.htm
Posted on May 11, 13:16 UTC
Past Incidents
May 14, 2021

Unresolved incident: [Datto SaaS Protection] Service Interruption impacting M365 backups.

May 13, 2021
Completed - The scheduled maintenance has been completed.
May 13, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2020.4.13

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:16 UTC
Completed - The scheduled maintenance has been completed.
May 13, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2020.4.13

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:13 UTC
Completed - The scheduled maintenance has been completed.
May 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.13

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:12 UTC
Completed - The scheduled maintenance has been completed.
May 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.13

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:08 UTC
May 12, 2021
Resolved - Engineering has been actively working with Microsoft and has identified that the issues we're seeing are related to rolling TLS upgrades within M365 that are causing issues with HTTP connections. We are continuing to work with them closely to avoid any future service interruptions as there are additional TLS upgrades planned. For now, the situation has been resolved and backup percentages for the affected M365 services will soon return to normal levels.
May 12, 17:47 UTC
Investigating - Problem Management and Engineering are aware of an issue with M365 Onedrive, Teams, and SharePoint where backups are failing. Our Engineering team has identified the problem and is actively working on a resolution. Further updates will be provided as soon as possible. All other aspects of SaaS Protection (including Restore, Export, and Onboarding) are fully operational.
May 12, 12:40 UTC
Completed - The scheduled maintenance has been completed.
May 12, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 21:02 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Apr 23, 15:42 UTC
Resolved - Following Salesforce's return to service, our engineers have confirmed Partners are able to access help.datto.com and our ticketing and phone systems are functioning as expected.

We apologise for any inconvenience caused.
May 12, 01:22 UTC
Monitoring - Salesforce have identified the cause of their outage and are in the process of bringing impacted services back online.

Impacted Datto services (Help.datto.com and our internal ticketing and phone systems) are returning to service in light of the above. Our engineers are actively monitoring to ensure a full restoration of service and we will update this status once confirmed.

Thank you for your patience.
May 12, 00:33 UTC
Update - The Salesforce outage continues to impact our Partner's ability to log into help.datto.com as well as Datto Support's internal ticketing and phone systems.

We are actively monitoring the Salesforce outage and will provide further updates as soon as they are available.
May 11, 23:10 UTC
Identified - We are aware of the Salesforce outage which is currently impacting Partner's ability to log into help.datto.com as well as Datto Support's internal ticketing and phone systems.

We are currently monitoring the Salesforce outage and will provide an update once services have been restored.
May 11, 22:04 UTC
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 UTC
Scheduled - Purpose: In order to identify the cause of latency in this zone occurring over the last several months, our vendor has asked us to enable data collection on our database servers. Enabling this data collection requires a restart of our database instances.

Impact: Customers can expect 1 brief (less than 5 minutes) interruptions in service.
May 7, 17:55 UTC
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC
Scheduled - On Thursday, May 6, 2021 from 8:00PM to 9:00PM UTC, we will be performing database maintenance. There will be a five-minute-interruption of service on the EMEA Portal. Completion of the maintenance will be posted on this page.
May 5, 21:31 UTC
Completed - The scheduled maintenance has been completed.
May 6, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC
Scheduled - Purpose: In order to identify the cause of latency in this zone occurring over the last several months, our vendor has asked us to enable data collection on our database servers.  Enabling this data collection requires a restart of our database instances. 

Impact: Customers can expect 1 brief (less than 5 minutes) interruptions in service.
May 6, 15:46 UTC
Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2020.4.12

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.
May 5, 16:00 UTC
Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2020.4.12

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.
May 5, 15:59 UTC
Completed - The scheduled maintenance has been completed.
May 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.12

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.
May 5, 15:58 UTC
Completed - The scheduled maintenance has been completed.
May 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.12

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.
May 5, 15:55 UTC
Completed - The scheduled maintenance has been completed.
May 6, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:02 UTC
Scheduled - On Wednesday, May 5, 2021 from 9:00PM to 9:30 PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal. Completion of the maintenance will be posted on this page.30
May 4, 20:00 UTC
May 5, 2021
Postmortem - Read details
May 5, 19:18 UTC
Resolved - This incident has been resolved.
May 5, 19:17 UTC
Monitoring - A potential problem has been identified with a number of internal servers experiencing higher than average load.

A fix has been implemented for these servers and we are currently monitoring the results.
Apr 30, 15:29 UTC
Update - Our Technology/Engineering team is currently investigating reports of a service interruption, we are looking into it as a matter of priority.
Apr 30, 12:07 UTC
Investigating - Our teams are currently investigating a recurring, intermittent issue causing a brief service interruption between 8-10AM BST. We continue to work on identifying the root cause and applying a permanent fix.

We apologise for any inconvenience caused and thank you for your patience!
Apr 29, 18:31 UTC
Resolved - This incident has been resolved.
May 5, 10:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 10:32 UTC
Identified - The issue has been identified and a fix is being implemented.
May 5, 08:33 UTC
Investigating - Our teams are currently investigating long loading times for PSA on the UK2 Zone (WW16). An update will be posted here as we progress with the status of this investigation.

Thank you for your patience!
May 5, 08:29 UTC
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.12

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.
May 4, 16:33 UTC
Completed - The scheduled maintenance has been completed.
May 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 11:41 UTC
Resolved - This incident has been resolved.
May 4, 12:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 10:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 4, 10:05 UTC
Investigating - Our teams are currently investigating reports of long loading times for PSA on the UK2/ww16 zone. Updates will be posted here as we progress with the status of this investigation.

Thank you for your patience!
May 4, 09:33 UTC
May 3, 2021

No incidents reported.

May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 12:00 UTC
Scheduled - On Sunday, May 2, 2021 from 8:00AM to 12:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services, Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
May 1, 01:12 UTC
May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:00 UTC
Scheduled - Datto Academy will be undergoing a routine maintenance on April 30th 2021 starting at 3 p.m. UTC through April 30th ending at 7 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Apr 21, 19:32 UTC
Completed - The scheduled maintenance has been completed.
Apr 30, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:04 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our infrastructure.

Impact: Customers can expect a brief period of increased latency during the maintenance.
Apr 29, 16:54 UTC