All Systems Operational
Uptime over the past 90 days. View historical uptime.
Datto Login Services ? Operational
Partner Portal ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Phones Operational
90 days ago
99.21 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
99.21 % uptime
Today
Support Phones ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
BCDR Server Upgrade Maintenance Feb 28, 13:00-15:00 UTC
We will be performing a routine upgrade of one of our internal servers on 02/28/2021 at 1 PM UTC.

This maintenance window is expected to last 2 hours. During this time the following services will be impacted: Provisioning of new Kroll Licensing, new device registration, and new agent pairing.

We thank you for your patience during this window.
Posted on Feb 25, 15:57 UTC
Datto RMM - Syrah (APAC) - 9.2.0 Release Mar 1, 10:00-13:00 UTC
We are excited to announce the Datto RMM 9.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.2.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.2.0.htm
Posted on Feb 17, 14:40 UTC
Datto RMM - Zinfandel (US West) - 9.2.0 Release Mar 3, 09:00-12:00 UTC
We are excited to announce the Datto RMM 9.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.2.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.2.0.htm
Posted on Feb 17, 14:41 UTC
Datto RMM - Concord (US East) - 9.2.0 Release Mar 4, 09:00-12:00 UTC
We are excited to announce the Datto RMM 9.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.2.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.2.0.htm
Posted on Feb 17, 14:42 UTC
Datto RMM - Merlot (EU2) - 9.2.0 Release Mar 4, 18:00-21:00 UTC
We are excited to announce the Datto RMM 9.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.2.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.2.0.htm
Posted on Feb 17, 14:43 UTC
Datto RMM - Pinotage (EU1) - 9.2.0 Release Mar 9, 18:00-21:00 UTC
We are excited to announce the Datto RMM 9.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.2.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.2.0.htm
Posted on Feb 17, 14:43 UTC
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Contact Center Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 23:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 25, 23:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 23:01 UTC
Scheduled - Deploying https://gitlab.datto.net/enterprise-systems/phone-portal/-/merge_requests/370
Feb 25, 16:30 UTC
Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
PSA - UK2 & LON Zones- Email OTP unavailable - Under Investigation
Resolved - This incident has been resolved.
Feb 22, 12:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 11:45 UTC
Investigating - Our teams are currently investigating Email OTP delays for PSA on LON Zones. An update will be posted here with the progress of this investigation.

Thank you for your patience!
Feb 22, 10:46 UTC
Feb 21, 2021
Database Maintenance for Datto Support Phones, Partner Portal and Backupify SaaS Console
Completed - The scheduled maintenance has been completed.
Feb 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 17:00 UTC
Scheduled - On Sunday, February 21, 2021 from 1:00PM to 3:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service for Datto Phones, Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Feb 20, 01:35 UTC
Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
RMM - All Platforms - Unable To Log Into DRMM Via Auth Web Under Investigation
Postmortem - Read details
Feb 24, 16:27 UTC
Resolved - This incident has been resolved.
Feb 18, 19:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 18:22 UTC
Update - We are continuing to investigate this issue.
Feb 18, 18:17 UTC
Investigating - Our teams are currently investigating users being unable to log into Datto RMM on any of our platforms, from auth.datto.com. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Feb 18, 17:52 UTC
PSA - DE1 Zone (WW18) - Latency/Long loading time - Under Investigation
Postmortem - Read details
Feb 24, 15:33 UTC
Resolved - This incident has been resolved.
Feb 18, 11:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 10:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 10:24 UTC
Investigating - Our teams are currently investigating long loading times for PSA on the DE1 (WW18) Zone. Updates will be posted here with the progress of this investigation.

Thank you for your patience!
Feb 18, 10:15 UTC
Feb 17, 2021
Phone Portal Release
Completed - The scheduled maintenance has been completed.
Feb 17, 23:48 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 17, 23:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 UTC
Scheduled - Code release for phone portal. There will be no impact to calls.
Feb 17, 20:46 UTC
PSA - 2020.4 Major Release - AU
Completed - The scheduled maintenance has been completed.
Feb 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 15:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.4

Purpose: We are excited to announce the PSA 2020.4 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2020-4-Domain-amp-SSL-Tracking-Purchase-Order-Templates/ba-p/78390
Feb 3, 15:15 UTC
Datto Login Services - Service interruption - Inability to login to the Datto Services
Resolved - This incident has been resolved. We apologize for the inconvenience and a full postmortem will be posted
Feb 17, 13:22 UTC
Investigating - We are aware of a certificate problem, partners are currently unable to login to the Datto Services. We are investigating and working on a fix.
Feb 17, 12:29 UTC
PSA - 2020.4 Major Release - UK, UK2, EU1
Completed - The scheduled maintenance has been completed.
Feb 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 20:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.4

Purpose: We are excited to announce the PSA 2020.4 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2020-4-Domain-amp-SSL-Tracking-Purchase-Order-Templates/ba-p/78390
Feb 3, 15:11 UTC
Feb 16, 2021
PSA - DE1 Zone (WW18) - Latency/Long loading time - Under Investigation
Postmortem - Read details
Feb 24, 15:33 UTC
Resolved - This incident has been resolved.
Feb 16, 09:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 09:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 16, 09:06 UTC
Investigating - Our teams are currently investigating long loading times for PSA on WW18/DE1 Zones. An update will be posted here with the progress of this investigation.

Thank you for your patience!
Feb 16, 08:39 UTC
Feb 15, 2021

No incidents reported.

Feb 14, 2021
Database Maintenance for Datto Login Services and Partner Portal
Completed - The scheduled maintenance has been completed.
Feb 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 15:00 UTC
Scheduled - On Sunday, February 14, 2021 from 10:00 AM to 12:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services and Partner Portal. Completion of the maintenance will be posted on this page.
Feb 12, 22:48 UTC
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