In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 14:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2024.2

Purpose: We are excited to announce the PSA 2024.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2024.2ReleaseNotes.htm?cshid=1005

Apr 18, 2024 14:00-16:00 UTC
Update - Microsoft has confirmed that a change to the Microsoft API has caused data to re-ingest for a sub-set of folders within certain users’ Exchange mailboxes and is impacting multiple backup vendors.


This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests, particularly for Microsoft Exchange mailboxes.


As of Tuesday, April 16th, this issue was escalated within Microsoft to a SEV A and the Datto R&D team is working directly with Microsoft engineers on a 24x7 basis to bring the issue to resolution.


In parallel, additional API throttling mitigation changes were deployed on April 16th and backup success rates for both Microsoft Teams and SharePoint backups have now returned to normal levels.


Select nodes are being moved to 1 backup per day in an attempt to further reduce the impact of this issue.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :
https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


This issue is also impacting some users where backups will start and not complete. A fix for the incomplete backups issue has been identified and is being rolled out incrementally beginning Thursday, April 18 and is expected to complete by April 24th.

Apr 17, 2024 - 16:53 UTC
Update - An unexpected change to the Microsoft API has resulted in Datto SaaS Protection and Backupify re-ingesting data for a sub-set of folders within certain users’ Exchange mailboxes. This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests.


This issue has been escalated within Microsoft to a SEV A and the Datto R&D team is working directly with Microsoft engineers on a 24x7 basis to address the issue.


The platform continues to work through the queue of re-ingested data. We anticipate that the API throttling will decrease as the queue of re-ingested data is processed.


In parallel, additional API throttling mitigation changes were deployed on April 16th to improve backup success rates. This change is showing significant improvement in both Microsoft Teams and SharePoint backups, which are expected to return to normal by end of day April 16th.


Select nodes are being moved to 1 backup per day in an attempt to further reduce the impact of this issue.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :
https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


This issue is also impacting some users where backups will start and not complete. A fix for the incomplete backups issue has been identified and is being rolled out incrementally beginning Wednesday, April 17 and is expected to complete by April 24th.

Apr 16, 2024 - 17:26 UTC
Update - An unexpected change to the Microsoft API has resulted in Datto SaaS Protection and Backupify re-ingesting data for a sub-set of folders within certain users’ Exchange mailboxes. This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests.


Over the weekend, the platform continued to work through the queue of re-ingested data. We anticipate that the API throttling will decrease as the queue of re-ingested data is processed.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


This issue is also impacting some V2 users where backups will start and not complete. A fix for the incomplete backups issue on V2 has been identified and is being rolled out beginning Monday, April 15 and the rollout is expected to complete by mid-week.

Apr 15, 2024 - 14:21 UTC
Identified - An unexpected change to the Microsoft API has resulted in Datto SaaS Protection and Backupify re-ingesting data for a sub-set of folders within certain users’ Exchange mailboxes. This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests.


The impact is a reduction in backup success rates for the users experiencing this issue.


We are actively working with Microsoft to resolve this problem.


Mitigation :
The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling

Please note : Limit increases are temporary and will need to be applied again as needed.

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

Apr 12, 2024 - 18:00 UTC
Investigating - We are currently aware of a problem where a subset of Datto SaaS Protection users can experience a M365 Exchange failure due to error "ExchangeServerBusyError".


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :


https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


Our Engineering team is currently investigating the problem and working with Microsoft towards a resolution.


Subscribe to Datto SaaS Protection on the Status Page for up to date information.


You can monitor the current status of this issue at https://status.datto.com/

Apr 10, 2024 - 15:27 UTC
Identified - We are currently aware of a problem where a subset of Datto SaaS Protection backups will start but never complete on certain V2 nodes. This can also impact exports of affected nodes.

Please note: This is not impacting partners on v3 pods.


Our Engineering team has identified the problem and is working towards a resolution.



Affected Nodes :

des1-bfyii-3007
des1-bfyii-746
gbe2-bfyii-1770
gbe2-bfyii-1826
gbe2-bfyii-2021
gbe2-bfyii-2096
gbe2-bfyii-2416
gbe2-bfyii-2419
gbe2-bfyii-2420
gbe2-bfyii-2603
gbe2-bfyii-361
gbe2-bfyii-980
use1-bfyii-1001
use1-bfyii-1090
use1-bfyii-1182
use1-bfyii-1297
use1-bfyii-1394
use1-bfyii-1471
use1-bfyii-1485
use1-bfyii-1493
use1-bfyii-1590
use1-bfyii-1593
use1-bfyii-1597
use1-bfyii-1601
use1-bfyii-1665
use1-bfyii-1735
use1-bfyii-1738
use1-bfyii-1740
use1-bfyii-1745
use1-bfyii-1747
use1-bfyii-1749
use1-bfyii-1799
use1-bfyii-1802
use1-bfyii-1804
use1-bfyii-1807
use1-bfyii-1811
use1-bfyii-1849
use1-bfyii-1919
use1-bfyii-1921
use1-bfyii-1925
use1-bfyii-1931
use1-bfyii-1949
use1-bfyii-2057
use1-bfyii-2060
use1-bfyii-2066
use1-bfyii-2158
use1-bfyii-2162
use1-bfyii-2292
use1-bfyii-2296
use1-bfyii-2298
use1-bfyii-2299
use1-bfyii-2300
use1-bfyii-2301
use1-bfyii-2303
use1-bfyii-2361
use1-bfyii-2364
use1-bfyii-2367
use1-bfyii-2368
use1-bfyii-2374
use1-bfyii-2377
use1-bfyii-2378
use1-bfyii-2379
use1-bfyii-2475
use1-bfyii-2476
use1-bfyii-2483
use1-bfyii-2597
use1-bfyii-2678
use1-bfyii-2683
use1-bfyii-2690
use1-bfyii-2730
use1-bfyii-2735
use1-bfyii-2742
use1-bfyii-2814
use1-bfyii-2817
use1-bfyii-2818
use1-bfyii-2819
use1-bfyii-2825
use1-bfyii-670
use1-bfyii-674
use1-bfyii-693
use1-bfyii-772
use1-bfyii-799
use1-bfyii-992

Unsure of which node you are on? We have a Knowledge Base article to walk you through determining your node : https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored



Subscribe to Datto SaaS Protection on the Status Page for up to date information.



You can monitor the current status of this issue at https://status.datto.com/

Apr 09, 2024 - 17:48 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.09 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Under Maintenance
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK 3 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Under Maintenance
Australia / New Zealand 2 Under Maintenance
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Partial Outage
SaaS Protection Backups ? Partial Outage
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Datto RMM - Syrah (APAC) - 13.0.0 Release Apr 22, 2024 10:00-13:00 UTC
We are excited to announce the Datto RMM 13.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.0.0.htm

Posted on Apr 12, 2024 - 07:31 UTC
We are excited to announce the Datto RMM 13.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.0.0.htm

Posted on Apr 12, 2024 - 07:31 UTC
We are excited to announce the Datto RMM 13.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.0.0.htm

Posted on Apr 12, 2024 - 07:31 UTC
We are excited to announce the Datto RMM 13.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.0.0.htm

Posted on Apr 12, 2024 - 07:31 UTC
Datto RMM - Merlot (EU2) - 13.0.0 Release Apr 25, 2024 17:00-20:00 UTC
We are excited to announce the Datto RMM 13.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.0.0.htm

Posted on Apr 12, 2024 - 07:31 UTC
We are excited to announce the Datto RMM 13.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.0.0.htm

Posted on Apr 12, 2024 - 07:31 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance of the Data Warehouse SQL servers.

Impact: The Data Warehouse may be unavailable during the maintenance period.

Posted on Apr 11, 2024 - 14:49 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 11, 2024 - 14:52 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 11, 2024 - 16:36 UTC
PSA - AU01 - Database Server Maintenance Apr 30, 2024 13:00-13:05 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 11, 2024 - 16:55 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 11, 2024 - 16:57 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 11, 2024 - 16:59 UTC
PSA - AU01 - Database Server Maintenance May 1, 2024 13:00-13:05 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:28 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:29 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:31 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:32 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:33 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:35 UTC
PSA - AU01 - Database Server Maintenance May 3, 2024 13:00-13:05 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Posted on Apr 15, 2024 - 18:36 UTC
Past Incidents
Apr 18, 2024
Resolved - This incident has been resolved.
Apr 18, 12:37 UTC
Monitoring - We have deployed a fix for Endpoint Backup for PC, Endpoint Backup with Disaster Recovery, and Datto Backup for Microsoft Azure and are monitoring the results.
Apr 15, 22:05 UTC
Update - We have started deploying a fix to Endpoint Backup for PC nodes. The fix is being deployed in phases and is expected to be fully released by Friday, April 12th.

The fix for Endpoint Backup with Disaster Recovery and Datto Backup for Microsoft Azure devices has been developed and is being tested. Release details will be provided when available.

Apr 9, 21:00 UTC
Update - We are continuing to work on a fix for this issue.

In the meantime, updating to the latest version of the agent software may help mitigate this problem. The agent installers are available here: https://downloads.datto.com/

Apr 2, 20:01 UTC
Identified - The issue has been identified and a fix is being investigated.
Apr 2, 17:37 UTC
Investigating - We are currently investigating this issue.
Apr 2, 16:11 UTC
Resolved - This incident has been resolved.
Apr 18, 06:56 UTC
Update - A fix has been implemented and we are monitoring the results.
Apr 15, 13:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 09:33 UTC
Investigating - Our teams are investigating an issue on Merlot for Datto RMM where intermittent errors are observed in the UI.
Apr 15, 07:45 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2024.2

Purpose: We are excited to announce the PSA 2024.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2024.2ReleaseNotes.htm?cshid=1005

Apr 16, 14:53 UTC
Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2024.2

Purpose: We are excited to announce the PSA 2024.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2024.2ReleaseNotes.htm?cshid=1005

Apr 16, 14:46 UTC
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 UTC
Scheduled - Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2024.2

Propósito: Nos complace anunciar la versión principal de PSA 2024.2

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://psa.datto.com/releasenotes/Content/LANGUAGE_ES/2024.2ReleaseNotes_ES.htm

Apr 17, 08:29 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 UTC
Scheduled - Art der Wartung: PSA Major Release

Release-Nummer: 2024.2

Zweck: Bekanntgabe von PSA 2024.2 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://psa.datto.com/releasenotes/Content/LANGUAGE_DE/2024.2ReleaseNotes_DE.htm

Apr 17, 08:27 UTC
Apr 16, 2024

Unresolved incident: Datto SaaS Protection - Backup/Export Failures Impacting Subset Of v2 Nodes.

Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 15:44 UTC
Resolved - This incident has been resolved.
Apr 15, 13:09 UTC
Monitoring - On 4/10/2024 at 9pm (GMT+2), Datto re-enabled the use of DFS channels on networks located within the Netherlands. This was the final step of our mitigation plan.

We believe this incident has concluded, and are currently in a state of Monitoring. If any of your Access Points continue to exhibit issues, please contact Datto Support for assistance.

Thank you for your patience as we've worked through addressing this issue.

Apr 11, 16:12 UTC
Update - On April 5th, we successfully deployed a change that would ensure that Access Points within the Netherlands must run firmware version 7.0.19 at minimum.

Our team is now testing the final phase of mitigation, which is re-enabling DFS channel use within these networks and APs. We expect to deploy that change later this week and will provide an update before/after its deployment.

Apr 8, 18:25 UTC
Update - To prevent this issue happening further, the use of DFS channels has been temporarily restricted, and your APs will be upgraded to firmware version 7.0.19 over the next few days between 21:00 - 02:59 (GMT +2).

For APs that are already in a boot loop and are running a firmware version older than 7.0.19, please contact Datto Networking Support for recovery instructions.

Apr 5, 16:31 UTC
Update - To prevent this issue happening further, the use of DFS channels has been temporarily restricted, and your APs will be upgraded to firmware version 7.0.19 between 4-April 21:00 - 5-April 02:59 (GMT +2).

For APs that are already in a boot loop and are running a firmware version older than 7.0.19, please contact Datto Networking Support for recovery instructions.

Apr 4, 11:48 UTC
Identified - To prevent this issue happening further, your APs will be upgraded to firmware version 7.0.19 between 3-April 21:00 - 4-April 02:59 (GMT +2).

For APs that are already in a boot loop and are running a firmware version older than 7.0.19, please contact Datto Networking Support for recovery instructions.

Apr 3, 15:26 UTC
Investigating - We are currently aware of some Datto WiFi6 APs (AP440, 840, 840E) that are located within the Netherlands experiencing unexpected reboots.
Apr 2, 23:51 UTC
Resolved - This incident has been resolved.
Apr 15, 06:51 UTC
Monitoring - Our teams have investigated an issue on Merlot for Datto RMM where intermittent errors were observed in the UI. A fix has been implemented and we are currently monitoring the results.

We apologize for any inconvenience this may have caused.

Thank you for your patience!

Apr 12, 14:02 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 10, 10:28 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 5 minute interruptions in service. Autotask may also be slow during the maintenance window.

Apr 5, 14:31 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2024.2

Purpose: We are excited to announce the PSA 2024.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2024.2ReleaseNotes.htm?cshid=1005

Apr 10, 10:18 UTC
Completed - The scheduled maintenance has been completed.
Apr 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on April 10th 2024, starting at [Time in UTC] for an estimated 8 hours.



Affected Pod :



1. use1-pod1

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored



During this downtime you may experience an impact to systems and related services to [List product and services here].



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Mar 29, 17:53 UTC
Apr 10, 2024
Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 13:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 20:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 8, 19:12 UTC
Update - We are continuing to investigate this issue.
Apr 8, 18:20 UTC
Investigating - We are currently investigating this issue.
Apr 8, 18:20 UTC
Apr 8, 2024
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - This incident has been resolved.
Apr 5, 06:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 17:07 UTC
Investigating - Our teams are currently investigating intermittent slowness and errors affecting the Datto RMM New UI on the Vidal (US East) platform.

Thank you for your patience!

Apr 2, 16:50 UTC
Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2024.2

Purpose: We are excited to announce the PSA 2024.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2024.2ReleaseNotes.htm?cshid=1005

Apr 3, 17:22 UTC