Increase in Screenshot failures due to 12/10 Windows Patch
Identified - On 12/10/2019 Windows released a patch which changed how boot operations are handled on Windows 7 and Server 2008 R2 machines. Since this release we have observed an increase in screenshot related failures.

A workaround has been developed that will mitigate this problem, please contact Datto Support for further details.

Our engineering teams are working diligently toward a permanent solution.
Jan 7, 15:27 UTC
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Degraded Performance
Backup ? Operational
Device ? Operational
Verification ? Degraded Performance
Off-Site Synchronization ? Operational
Recovery ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSA - Deutsche Datenbanken in DE1 - Wartung des Datenbankservers *Datum und Uhrzeit der Aktualisierung* Jan 24, 04:00-08:00 UTC
Zweck: Wir werden wichtige Updates auf unseren Speicher-Arrays installieren.

Auswirkung: Dieser Prozess ist so konzipiert, dass er nicht aufdringlich ist, und wir gehen davon aus, dass er keine Auswirkungen hat.
Posted on Jan 10, 18:25 UTC
PSA - English Europe and Asia on EU1 - Database Server Maintenance *Date and Time Updated* Jan 24, 04:00-10:00 UTC
Purpose: We will be installing critical updates on our storage arrays.

Impact: This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jan 10, 18:25 UTC
PSA - Limited Release / America East / America East 2 / America West / America West 2 / Australia / New Zealand - Database Server Maintenance *Date and Time Updated* Jan 25, 04:00-10:00 UTC
Purpose: We will be installing critical updates on our storage arrays.

Impact: This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jan 10, 18:25 UTC
PSA - Español - Mantenimiento del servidor de bases de datos Jan 25, 10:00-16:00 UTC
Propósito: instalaremos actualizaciones críticas en nuestros arreglos de almacenamiento.

Impacto: este proceso está diseñado para ser no intrusivo y anticipamos que no habrá impacto.
Posted on Jan 10, 18:25 UTC
PSA - Limited Release / America East / America East 2 / America West / America West 2 / Australia / New Zealand - Database Server Maintenance *Date and Time Updated* Jan 27, 04:00-10:00 UTC
Purpose: We will be installing critical updates on our storage arrays.

Impact: This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jan 10, 18:25 UTC
PSA - Español - Mantenimiento del servidor de bases de datos Jan 27, 10:00-16:00 UTC
Propósito: instalaremos actualizaciones críticas en nuestros arreglos de almacenamiento.

Impacto: este proceso está diseñado para ser no intrusivo y anticipamos que no habrá impacto.
Posted on Jan 10, 18:25 UTC
Datto RMM - Syrah (APAC) - 7.9.0 Release Jan 28, 10:00-14:00 UTC
We are excited to announce the Datto RMM 7.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.9.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv7.9.0.htm
Posted on Jan 17, 13:26 UTC
Datto RMM - Zinfandel (US West) - 7.9.0 Release Jan 29, 09:00-13:00 UTC
We are excited to announce the Datto RMM 7.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.9.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv7.9.0.htm
Posted on Jan 17, 13:27 UTC
PSA - English Europe / Asia - Planned System Updates Jan 29, 15:00-18:00 UTC
Purpose: We will be implementing critical system updates to the Autotask PSA Infrastructure.

Impact: No service interruptions are expected.
Posted on Jan 22, 13:44 UTC
PSA - Deutsch - Geplante Systemaktualisierungen Jan 29, 15:00-18:00 UTC
Zweck: Wir werden wichtige Systemaktualisierungen an der Autotask PSA-Infrastruktur vornehmen.

Auswirkung: Es werden keine Serviceunterbrechungen erwartet.
Posted on Jan 22, 13:44 UTC
PSA - Limited Release / UK Limited Release / America East / America East 2 / America West / America West 2 / United Kingdom / United Kingdom 2 / English Europe and Asia - 2019.3.4 Minor Release Jan 30, 01:00-05:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Posted on Jan 22, 15:49 UTC
Datto RMM - Concord (US East) - 7.9.0 Release Jan 30, 09:00-13:00 UTC
We are excited to announce the Datto RMM 7.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.9.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv7.9.0.htm
Posted on Jan 17, 13:28 UTC
PSA - Australia / New Zealand - 2019.3.4 Minor Release Jan 30, 15:00-17:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Posted on Jan 22, 15:48 UTC
Datto RMM - Merlot (EU2) - 7.9.0 Release Jan 30, 18:00-22:00 UTC
We are excited to announce the Datto RMM 7.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.9.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv7.9.0.htm
Posted on Jan 17, 13:29 UTC
PSA - Español - 2019.3.4 Lanzamiento menor Jan 30, 19:00-21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 15:50 UTC
Scheduled - Tipo de mantenimiento: Lanzamiento menor de PSA

Número de versión: 2019.3.4

Propósito: Liberar correcciones a defectos reportados por clientes.

Impacto: Ninguno

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Jan 22, 15:48 UTC
PSA - Deutsch - 2019.03.04 Minor Release Jan 30, 19:00-21:00 UTC
Wartungstyp: PSA Minor Release

Release Nummer: 2019.03.04

Zweck: Behebung einiger vom Kunden gemeldeter Fehler.

Auswirkung: Keine

Link zur Liste der Tickets, die mit dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Posted on Jan 22, 15:48 UTC
Datto RMM - Pinotage (EU1) - 7.9.0 Release Feb 3, 18:00-22:00 UTC
We are excited to announce the Datto RMM 7.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.9.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv7.9.0.htm
Posted on Jan 17, 13:30 UTC
Past Incidents
Jan 23, 2020
PSA - United Kingdom / United Kingdom 2 / UK Limited Release - Database Server Maintenance *Date and Time Updated*
Completed - The scheduled maintenance has been completed.
Jan 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 04:00 UTC
Scheduled - Purpose: We will be installing critical updates on our storage arrays.

Impact: This process is designed to be non-intrusive and we anticipate there will be no impact.
Jan 10, 18:25 UTC
Jan 22, 2020
Support Phones Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jan 22, 07:51 UTC
Investigating - We are experiencing support phone connection problems. We are working to restore service shortly.
Jan 22, 07:30 UTC
Datto RMM-Unable to download Windows Agent Installer
Resolved - This incident is now resolved. You should be able to download Datto RMM Windows Agent Installer. If you continue to see an issue, please get in touch with our Datto RMM Support team.
Jan 22, 00:33 UTC
Monitoring - Digicert have confirmed that a fix has been implemented.

https://websitesecurity.status.digicert.com/

We have verified that the Windows Agent installer can now be downloaded without any issue through out our all platforms. We will still continue to monitor this from our end.

If you are still receiving errors, please get in touch with our RMM Support team.
Jan 22, 00:09 UTC
Identified - The issue has been identified to be related to an issue that Digicert is currently experiencing. We are currently waiting for them to resolve the issue. Once we have an update from Digicert, we will update the status page further.

https://websitesecurity.status.digicert.com/
Jan 21, 22:27 UTC
Investigating - We are currently investigating an issue where you are unable to download windows agent installer in Datto RMM.

Following error message is received:

Agent build returned error code 143
Jan 21, 22:19 UTC
Jan 20, 2020
PSA - EU1 / German - MUC Data Center Mail Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 UTC
Scheduled - Service Interruption:
There may be a slight delay in e-mail delivery

Purpose:
To add infrastructure to our mail cluster environment
Jan 20, 19:31 UTC
Jan 19, 2020
Scheduled Maintenance - Sunday, January 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 14:00 UTC
Scheduled - On Sunday, January 19, 2020 from 9:00AM to 12:00PM EST, we will be performing systems maintenance. Brief interruptions of service on Partner Portal are expected. Completion of the maintenance will be posted on this page.
Jan 17, 22:59 UTC
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
PSA - Deutsch - 2019.03.03 Minor Release
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 UTC
Scheduled - Wartungstyp: PSA Minor Release

Release Nummer: 2019.03.03

Zweck: Behebung einiger vom Kunden gemeldeter Fehler.

Auswirkung: Keine

Link zur Liste der Tickets, die mit dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Jan 8, 17:16 UTC
PSA - Español - 2019.3.3 Lanzamiento menor
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 UTC
Scheduled - Tipo de mantenimiento: Lanzamiento menor de PSA

Número de versión: 2019.3.3

Propósito: Liberar correcciones a defectos reportados por clientes.

Impacto: Ninguno

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Jan 8, 17:16 UTC
Partner Portal Outage
Resolved - This incident has been resolved.
Jan 16, 19:25 UTC
Update - We are continuing to investigate this issue.
Jan 16, 19:25 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Jan 16, 18:56 UTC
PSA - Australia / New Zealand - 2019.3.3 Minor Release
Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Jan 8, 17:16 UTC
PSA - Limited Release / UK Limited Release / America East / America East 2 / America West / America West 2 / United Kingdom / United Kingdom 2 / English Europe and Asia - 2019.3.3 Minor Release
Completed - The scheduled maintenance has been completed.
Jan 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Jan 8, 17:16 UTC
Partner Portal Outage
Update - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jan 16, 00:51 UTC
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jan 16, 00:51 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Jan 16, 00:28 UTC
Jan 15, 2020

No incidents reported.

Jan 14, 2020
PSA - Australia / New Zealand / America East / America East 2 / America West / America West 2 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing important security updates.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Dec 23, 19:31 UTC
PSA - Limited Release / America East / America East 2 / America West / America West 2 / Australia / New Zealand / Español - Data Warehouse Maintenance
Completed - The scheduled maintenance has been completed.
Jan 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be upgrading Security Infrastructure

Impact: Customers can expect a service interruption of up to 6 hours for the Datawarehouse during this maintenance window.
Dec 23, 20:25 UTC
Jan 13, 2020
Datto Networking Event Reporting Errors
Resolved - This incident has been resolved and the events system is working as expected. We apologize for this disruption and thank you for your patience.
Jan 13, 19:07 UTC
Monitoring - We have implemented a fix for this issue and are monitoring closely. Downtime events for your networking devices (and any emails sent because of that) between 11:19am and 11:48am ET are very likely false positives. Downtime events before and after that window are true positives.
Jan 13, 17:51 UTC
Identified - Our engineering team has been made aware of an issue where customers are receiving events notifications that their devices cannot connect to the Datto cloud, seen in emails and on the Network Overview page in Network Manager.

This is just a reporting issue, and your devices should be functioning normally. To verify your devices are online please log in to Network Manager and click to devices you are concerned about. You will see that the device is reporting utilization, you can make changes, and changes are applied on the device normally.

We are working on a fix and will update here when it becomes available. Thank you for your patience.
Jan 13, 16:57 UTC
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
PSA - America East / America East 2 / America West / America West 2 / Australia / New Zealand / United Kingdom / United Kingdom 2 / UK Limited Release / English Europe / Asia - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing important security updates.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Dec 23, 19:23 UTC
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 03:00 UTC
Scheduled - Zweck: Um Ihnen den bestmöglichen Service bieten zu können, werden wir zur gegebenen Zeit routinemäßige Sicherheits-Patches installieren.

Auswirkungen: Während des Wartungszeitraums sollten Kunden mit 2 kurzen Serviceunterbrechungen (bis zu 5 Minuten).
Dec 23, 19:19 UTC
PSA - United Kingdom / United Kingdom 2 / UK Limited Release - Data Warehouse Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be upgrading Security Infrastructure

Impact: Customers can expect a service interruption of up to 6 hours for the Datawarehouse during this maintenance window.
Dec 23, 20:25 UTC
Jan 9, 2020
DNA Device Web is Unavailable
Resolved - This incident has been resolved.
Jan 9, 19:33 UTC
Investigating - Our engineers are currently investigating issues related to DNA Device Web being unavailable. DNAs should still function as normal, but you may not be able to make configuration changes.
Jan 9, 18:58 UTC
Zinfandel - US West - Devices show offline and inability to connect to the agent browser
Resolved - This incident has been resolved.
Jan 9, 18:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 18:24 UTC
Identified - We have identified the issue and are taking corrective action. We will update this status within 30 minutes. Thank you for your patience and understanding.
Jan 9, 18:14 UTC
PSA - America East / America East 2 / America West / America West 2 / United Kingdom / United Kingdom 2 / English Europe / Asia - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 03:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing important security updates.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Dec 23, 19:16 UTC
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 03:00 UTC
Scheduled - Zweck: Um Ihnen den bestmöglichen Service bieten zu können, werden wir zur gegebenen Zeit routinemäßige Sicherheits-Patches installieren.

Auswirkungen: Während des Wartungszeitraums sollten Kunden mit 2 kurzen Serviceunterbrechungen (bis zu 5 Minuten).
Dec 23, 19:12 UTC
PSA Mantenimiento de servidor de base de datos
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 03:00 UTC
Scheduled - Propósito: Para brindarle el mejor servicio posible, nos corresponde en este momento llevar a cabo revisiones de seguridad de rutina.

Impacto: Los clientes pueden experimentar 2 breves interrupciones en el servicio de hasta 5 minutos.
Dec 23, 19:00 UTC
PSA - English Europe / Asia / Deutsch - Data Warehouse Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be upgrading Security Infrastructure

Impact: Customers can expect a service interruption of up to 6 hours for the Datawarehouse during this maintenance window.
Dec 23, 20:20 UTC
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