Driver incompatibility identified affecting a small percentage of protected systems
Update - It has become necessary to adjust our target date for these fixes to Monday, August 19th. Apologies for the delay.
Aug 14, 14:32 UTC
Update - We are now targeting a release date of August 14th for the upcoming fixes.
Aug 9, 19:23 UTC
Identified - We have identified driver issues in some specific scenarios for systems using the Datto Windows Agent versions 2.0.X and 2.1.X. Symptoms of this issue are: high CPU utilization during backups, a recoverable soft lock-up of virtual machines, and exhibiting 0x00000133 (DPC_WATCHDOG_VIOLATION) BSOD errors.

A fix for these issues is in development and expected to be issued in early August. Please contact Support if you are experiencing these issues or have questions.
Jul 29, 20:41 UTC
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backups ? Operational
Remote Web ? Operational
Screenshots ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Sunday August 18, 2019 Aug 18, 16:00-18:00 UTC
On Sunday August 18, 2019 from 12:00PM to 2:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Posted on Aug 16, 21:29 UTC
PSA - Limited Release / America East / America East 2 / America West / America West 2 / UK (United Kingdom) / UK 2 (United Kingdom) / UK Limited Release (United Kingdom) / EU1 (English Europe and Asia) - 2019.2.2.1 Minor Release Aug 22, 01:00-04:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.2.2.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Posted on Aug 16, 16:16 UTC
PSA - Australia / New Zealand - 2019.2.2.1 Minor Release Aug 22, 14:00-16:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.2.2.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Posted on Aug 16, 16:16 UTC
PSA - UK/UK2/UKLR (United Kingdom) - Network Maintenance Sep 14, 19:00-23:00 UTC
Purpose: In order to provide you with increased security and flexibility, we will be implementing our new Next-Generation Firewall equipment

Impact: During this window, Customers may experience up to an hour of intermittent service interruptions during the cut-over to the new equipment.
Posted on Aug 7, 18:53 UTC
Past Incidents
Aug 18, 2019

No incidents reported today.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
RMM - Merlot (EU 2) & Concord (US East) - Inability to Remote Connect
Resolved - This incident has been resolved.
Aug 15, 20:49 UTC
Monitoring - Concord: A fix has been applied and we are monitoring the results.
Aug 15, 20:27 UTC
Update - Merlot: A fix has been implemented and we are monitoring the results. Please be advised that there is a queue of alert notifications and PSA / RMM integration communications that will resolve over the course of the next few hours.

Concord: We are still investigating this issue and will provide another update within 30 minutes. Thank you for your continued patience.
Aug 15, 20:08 UTC
Update - We are continuing to investigate these issues and will update this page within 30 minutes. Thank you for your continued patience.
Aug 15, 19:54 UTC
Update - We are continuing to investigate this issue and will update this post within 30 minutes.
Aug 15, 19:25 UTC
Investigating - We are investigating reports of being unable to remote connect to devices. We will update this message within 30 minutes, thank you for your continued patience.
Aug 15, 19:07 UTC
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 15, 20:36 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 15, 20:10 UTC
RMM - Merlot (EU 2) - Devices Reporting Offline
Resolved - This incident has been resolved.
Aug 15, 18:04 UTC
Monitoring - We have identified the issue, applied a fix, and will continue monitoring. Thank you for your continued patience.
Aug 15, 17:55 UTC
Investigating - We are currently investigating behavior of devices reporting offline and possible false offline alerts. We will update this page within 30 minutes and thank you for your continued patience.
Aug 15, 17:29 UTC
PSA - Australia / New Zealand - 2019.2.2 Minor Release
Completed - The scheduled maintenance has been completed.
Aug 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.2.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Aug 7, 14:51 UTC
PSA - Limited Release / UK Limited Release - 2019.2.2 Minor Release
Completed - The scheduled maintenance has been completed.
Aug 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.2.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Professional-Services-Automation/PSA-Minor-Release-Info/m-p/51273
Aug 7, 14:51 UTC
Aug 13, 2019
RMM - Concord (US East) - Devices Reporting Offline
Resolved - This incident has been resolved.
Aug 13, 17:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 17:32 UTC
Investigating - We are currently investigating reports of devices showing offline in the web portal and thus generating offline alerts. We will update this page within 30 minutes. Thank you for your continued patience and understanding.
Aug 13, 17:27 UTC
RMM - Concord (US East) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Aug 13, 08:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 08:01 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Aug 12, 13:35 UTC
Aug 12, 2019
Datto RMM - Pinotage (EU1) - 7.4.0 Release
Completed - The scheduled maintenance has been completed.
Aug 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:10 UTC
Scheduled - We are excited to announce the Datto RMM 7.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.4.0.htm
Jul 24, 13:16 UTC
Zinfandel (US West) - Devices offline
Resolved - This incident has been resolved.
Aug 12, 14:54 UTC
Monitoring - We identified an issue where devices lost connection with the platform. Devices would have shown offline and generated offline alerts. The issue has been resolved and we are monitoring the results.
Aug 12, 14:39 UTC
Aug 11, 2019
Scheduled Maintenance - Sunday August 11, 2019
Completed - The scheduled maintenance has been completed.
Aug 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 13:01 UTC
Scheduled - On Sunday August 11, 2019 from 9:00AM to 11:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Aug 9, 21:01 UTC
Aug 10, 2019

No incidents reported.

Aug 9, 2019
Concord (US East) - CSM Inaccessible and Devices Reporting Offline
Resolved - This incident has been resolved.
Aug 9, 14:42 UTC
Monitoring - A fix has been implemented. The web portal is now accessible and devices are starting to reconnect.
Aug 9, 14:14 UTC
Identified - We have identified an issue where the Concord (US East) CSM is inaccessible and devices will report as offline. We are working to resolve the issue and will update this status within 30 minutes.
Aug 9, 14:09 UTC
Aug 8, 2019
Datto RMM - Merlot (EU2) - 7.4.0 Release
Completed - The scheduled maintenance has been completed.
Aug 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.4.0.htm
Jul 24, 13:16 UTC
Datto RMM - Concord (US East) - 7.4.0 Release
Completed - The scheduled maintenance has been completed.
Aug 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.4.0.htm
Jul 24, 13:15 UTC
PSA - London Datacenter - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:00 UTC
Scheduled - Purpose: Install updates on our storage arrays. *Please note that this is a reschedule for a maintenance that was originally scheduled for July 25th, 2019.*

Impact: We will be installing critical updates on our storage arrays. This process is designed to be non-intrusive and we anticipate there will be no impact.
Jul 29, 19:54 UTC
Aug 7, 2019
Datto RMM - Zinfandel (US West) - 7.4.0 Release
Completed - The scheduled maintenance has been completed.
Aug 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.4.0.htm
Jul 24, 13:14 UTC
Aug 6, 2019

No incidents reported.

Aug 5, 2019
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 5, 15:26 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 5, 15:00 UTC
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 5, 11:56 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 5, 11:30 UTC
Datto RMM - Syrah (APAC) - 7.4.0 Release
Completed - The scheduled maintenance has been completed.
Aug 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.4.0.htm
Jul 24, 13:13 UTC
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 5, 06:06 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 5, 05:40 UTC
Aug 4, 2019
Scheduled Maintenance - Sunday August 4, 2019
Completed - The scheduled maintenance has been completed.
Aug 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 19:00 UTC
Scheduled - On Sunday August 4, 2019 from 3:00PM to 5:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Aug 2, 17:42 UTC
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 4, 08:06 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 4, 07:40 UTC
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 4, 02:06 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 4, 01:40 UTC
Remote Web Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Aug 4, 00:26 UTC
Investigating - We are investigating an issue currently impacting Remote Web. We will update here with further information shortly. Thank you for your patience.
Aug 4, 00:00 UTC
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