In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - We are excited to announce the Datto RMM 8.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.8.0.htm
Datto Login Services ? Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Under Maintenance
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Under Maintenance
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Type: PSA Major Release

Release Number: 2020.3

Purpose: We are excited to announce the PSA 2020.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Posted on Oct 14, 19:47 UTC
PSA - EU1 - Database Server Maintenance Oct 21, 20:00 - Oct 22, 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 2 brief (up to 10 minute) interruptions in service.
Posted on Oct 15, 17:10 UTC
PSA Deutsch - Datenbankserver-Wartung Oct 21, 20:00 - Oct 22, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 17:10 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 10 Minuten) Betriebsstörungen könnten vorkommen.
Oct 15, 17:09 UTC
PSA - 2020.3 Major Release - AW, AW2 Oct 21, 21:00 - Oct 22, 01:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2020.3

Purpose: We are excited to announce the PSA 2020.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Posted on Oct 6, 14:19 UTC
Purpose: In order to provide you with the best possible service, we will be upgrading the bandwidth of our redundant internet connections.

Impact: Partners may experience a slight increase in latency within the application.
Posted on Oct 15, 17:15 UTC
PSA Deutsch - Datenbankserver-Wartung Oct 22, 20:00 - Oct 23, 01:00 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 10 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Oct 15, 17:11 UTC
PSA - EU1 - Database Server Maintenance Oct 22, 20:00 - Oct 23, 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 2 brief (up to 10 minute) interruptions in service.
Posted on Oct 15, 17:12 UTC
PSA - 2020.3 Major Release - UK, UK2, EU1 Oct 27, 19:00 - Oct 28, 00:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2020.3

Purpose: We are excited to announce the PSA 2020.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Posted on Oct 14, 20:04 UTC
PSA - 2020.3 Major Release - AU Oct 28, 14:00-16:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2020.3

Purpose: We are excited to announce the PSA 2020.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Posted on Oct 14, 20:07 UTC
Past Incidents
Oct 20, 2020

Unresolved incident: Datto RMM - Syrah (APAC) - 8.8.0 Release.

Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-1031

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Oct 19, 17:24 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.8.0.htm
Sep 29, 14:24 UTC
Oct 18, 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 UTC
Scheduled - On Sunday, October 18, 2020, from 1:00PM to 3:00PM EDT, we will be performing systems maintenance. It's possible but not expected that there will be interruptions of service for Datto Login Service, Partner Portal, and Support Phones. Completion of the maintenance will be posted on this page.
Oct 16, 22:40 UTC
Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 UTC
Scheduled - Maintenance on the Datto Store will occur from 8:00AM to 12:00PM EDT on Saturday, October 17. During this time the Store will be unavailable.
Oct 15, 13:54 UTC
Oct 16, 2020
Completed - The scheduled maintenance has been completed.
Oct 16, 15:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 15:15 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): uk-bfyii-52

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Oct 16, 15:04 UTC
Oct 15, 2020
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.8.0.htm
Sep 29, 14:23 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 13:30 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): des1-bfyii-597; des1-bfyii-752

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Oct 13, 21:12 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.8.0.htm
Sep 29, 14:22 UTC
Completed - The scheduled maintenance has been completed.
Oct 15, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:02 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.3.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Oct 14, 19:43 UTC
Oct 14, 2020
Completed - The scheduled maintenance has been completed.
Oct 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.8.0.htm
Sep 29, 14:21 UTC
Oct 13, 2020
Resolved - This incident has been resolved.
Oct 13, 11:50 UTC
Update - We are continuing to monitor for any further issues.
Oct 13, 09:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:54 UTC
Investigating - Our teams are currently investigating sign-in issues for the Datto Workplace Manager Portal on all cells. Updates will be posted here with the status of this investigation.

Thank you for your patience!

Customer located in our EMEA, Canadian and Australian cells can log in via their respective URL:
eu.workplace.datto.com
ca.workplace.datto.com
au.workplace.datto.com
Oct 13, 09:19 UTC
Oct 12, 2020
Completed - The scheduled maintenance has been completed.
Oct 12, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-681

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Oct 9, 17:34 UTC
Oct 11, 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:01 UTC
Scheduled - Sunday, October 11, 2020, from 3:00PM to 5:00PM EDT, we will be performing systems maintenance. It's possible but not expected that there will be interruptions of service for Partner Portal and Support Phones. Completion of the maintenance will be posted on this page.
Oct 10, 02:00 UTC
Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 01:00 UTC
Scheduled - On Wednesday, October 7, 2020, from 9:00 to 9:30PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Oct 7, 20:09 UTC
Oct 7, 2020
Completed - The scheduled maintenance has been completed.
Oct 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 01:01 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.3

Purpose: We are excited to announce the PSA 2020.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Sep 22, 20:40 UTC
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Oct 6, 14:32 UTC
Oct 6, 2020
Postmortem - Read details
Oct 14, 12:46 UTC
Resolved - This incident has been resolved.
Oct 6, 10:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 07:46 UTC
Investigating - Our teams are currently investigating a login issue with Datto RMM on Merlot. An update will be provided as soon as possible

We apologise for the inconvenience.
Oct 6, 07:17 UTC