This incident has been resolved.
Oct 19, 12:34 UTC
The Engineering team has deployed a new agent version that fixes the root cause of the issue. RMM Agents on endpoints will update with their regular update process.
We will continue to monitor the health of the service.
Oct 15, 13:47 UTC
We are continuing to work on a fix for this issue.
Oct 15, 10:06 UTC
Our engineers have identified the issue and are currently working on a fix.
In the interim we have implemented changes that should mitigate the issue and audits should now be processing in the usual timeframe.
Note that some devices may still have a short delay until their next audit is submitted.
Oct 15, 04:45 UTC
Our team is still investigating this issue, Partners may continue to experience delays with device audit.
Thank you for your continued patience.
Oct 15, 01:42 UTC
We are still investigating this issue and will provide an update as soon as we are able.
Oct 14, 22:27 UTC
Our teams are currently investigating delayed audits on new and existing devices for Datto RMM on Concord, Zinfandel, and Syrah. This may also cause a delay in policies being applies to devices. An update will be posted here within 30 minutes with the status of this investigation.
Thank you for your patience!
Oct 14, 21:09 UTC