Datto Status

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 UTC

Scheduled - Please be advised that Datto is performing routine cloud maintenance that will require the reboot of cloud servers (nodes) used to provide off site recovery for BCDR partners. This activity is currently scheduled for April 17th-18th.

To limit the impact, this maintenance will occur in stages. The expected impact for a single device will be less than 30 minutes.

During this period, there will be three primary impacts:

Disruption of all active cloud virtualizations - all clients running cloud VMs on impacted systems must be powered down. We recommend that you power down any active VMs prior to April 17st to minimize any impact on your clients. Datto will power down any active VMs during the maintenance period.

Temporary pause in data replicating to Datto cloud - all data offsiting activity will be paused for affected devices and will be automatically resumed once maintenance has ended. Your offsite activity will automatically resume once maintenance is performed and the nodes are back online.

Reschedule of planned disaster recovery tests - if you have previously worked with Support to schedule an offsite disaster test during this time frame, it will need to be rescheduled. Support will be reaching out shortly via the disaster test tickets.

Uptime over the past 90 days. View historical uptime.

Datto Login Services Operational

Partner Portal Operational

Datto BCDR Under Maintenance

Backup Operational

Device Operational

Verification Operational

Off-Site Synchronization Under Maintenance

Recovery Under Maintenance

Remote Web Operational

Cloud Continuity Operational

Backup Operational

Recovery Operational

Agent Operational

Verification Operational

Autotask PSA Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection and Backupify Operational

Backupify Backups Operational

Backupify SaaS Console Login Operational

Backupify Seat Management Operational

Backupify SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Datto Phones Operational

90 days ago

99.71 % uptime

Today

Phone Portal (Contact Center) Operational

90 days ago

99.71 % uptime

Today

Support Phones Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database Maintenance for Partner Portal Apr 18, 16:00-18:00 UTC

On Sunday, April 18, 2021 from 12:00PM to 2:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal. Completion of the maintenance will be posted on this page.
Posted on Apr 17, 03:47 UTC

PSA - EU1 & DE - Database Server Maintenance Apr 19, 16:00-17:00 UTC

Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services
Posted on Apr 15, 13:38 UTC

PSA - EU1 & DE - Database Server Maintenance Apr 20, 16:00-17:00 UTC

Datto Cloud Upgrade Maintenance Window Apr 24, 04:00 - Apr 26, 04:00 UTC

Please be advised that Datto is performing routine cloud maintenance that will require the reboot of cloud servers (nodes) used to provide off site recovery for BCDR partners. This activity is currently scheduled for April 24th-25th.

To limit the impact, this maintenance will occur in stages. The expected impact for a single device will be less than 30 minutes.

During this period, there will be three primary impacts:

Disruption of all active cloud virtualizations - all clients running cloud VMs on impacted systems must be powered down. We recommend that you power down any active VMs prior to April 24th to minimize any impact on your clients. Datto will power down any active VMs during the maintenance period.

Temporary pause in data replicating to Datto cloud - all data offsiting activity will be paused for affected devices and will be automatically resumed once maintenance has ended. Your offsite activity will automatically resume once maintenance is performed and the nodes are back online.

Reschedule of planned disaster recovery tests - if you have previously worked with Support to schedule an offsite disaster test during this time frame, it will need to be rescheduled. Support will be reaching out shortly via the disaster test tickets.
Posted on Apr 5, 17:58 UTC

Datto RMM - Syrah (APAC) - 9.4.0 Release Apr 26, 09:00-12:00 UTC

We are excited to announce the Datto RMM 9.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.4.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.4.0.htm
Posted on Apr 13, 11:34 UTC

Datto RMM - Zinfandel (US West) - 9.4.0 Release Apr 28, 08:00-11:00 UTC

Datto RMM - Concord (US East) - 9.4.0 Release Apr 29, 08:00-11:00 UTC

Datto RMM - Merlot (EU2) - 9.4.0 Release Apr 29, 17:00-20:00 UTC

Datto RMM - Pinotage (EU1) - 9.4.0 Release May 4, 17:00-20:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Apr 13, 11:41 UTC

Past Incidents

Apr 18, 2021

No incidents reported today.

Apr 17, 2021

Datto Store

Completed - The scheduled maintenance has been completed.
Apr 17, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 UTC

Scheduled - Maintenance on the Datto Store will occur from 11:00PM EDT on Friday, April 16 to 3:00AM EDT on Saturday, April 17. During this time the Store will be unavailable.
Apr 9, 16:04 UTC

Apr 16, 2021

No incidents reported.

Apr 15, 2021

PSA - 2020.4.10 - Versión secundaria del PSA - Spanish (Español)

Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 UTC

Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2020.4.10

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Apr 14, 19:15 UTC

PSA - 2020.4.10 - PSA Minor Release - German (Deutsch)

Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 UTC

Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2020.4.10

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Apr 14, 19:14 UTC

PSA - EU1 & DE - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 15, 13:38 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services
Apr 15, 13:36 UTC

PSA - 2020.4.10 Minor Release - AU

Completed - The scheduled maintenance has been completed.
Apr 15, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 14:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.10

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Apr 14, 19:11 UTC

Datto RMM - Concord (US East) - System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 09:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 UTC

Scheduled - We are performing routine maintenance on our load balancing system between 09:00 - 09:30 on Thursday, 15 April.

Expected Impact:

Some devices may disconnect and reconnect to the platform in this time window as a result of this maintenance.
Apr 13, 13:41 UTC

PSA - 2020.4.10 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1

Completed - The scheduled maintenance has been completed.
Apr 15, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 UTC

PSA - AE / AW2 - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 02:19 UTC

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 02:01 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect ( 1 brief (up to 5 minute) interruptions in service.)
Apr 15, 01:05 UTC

Apr 14, 2021

[Datto SaaS Protection] 500 Error received when accessing Status Page

Resolved - This incident has been resolved.
Apr 14, 10:37 UTC

Investigating - Datto SaaS Protection is currently experiencing a temporary interruption with the SaaS Status Page in Partner Portal. We have also identified that SaaS Console Login, Client Onboarding and the ability to restore or export data has also been impacted. Our Engineering team is currently investigating the problem. An update will be provided shortly regarding an ETA for when these aspects of SaaS Protection will be accessible again. Please note that backups are fully operational.
Apr 14, 00:46 UTC

Apr 13, 2021

No incidents reported.

Apr 12, 2021

Datto Cloud Upgrade Maintenance Window

Completed - The scheduled maintenance has been completed.
Apr 12, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 17:56 UTC

Scheduled - Please be advised that Datto is performing routine cloud maintenance that will require the reboot of cloud servers (nodes) used to provide off site recovery for BCDR partners. This activity is currently scheduled for April 9th-11th.

To limit the impact, this maintenance will occur in stages. The expected impact for a single device will be less than 30 minutes.

During this period, there will be three primary impacts:

Disruption of all active cloud virtualizations - all clients running cloud VMs on impacted systems must be powered down. We recommend that you power down any active VMs prior to April 9th to minimize any impact on your clients. Datto will power down any active VMs during the maintenance period.

Temporary pause in data replicating to Datto cloud - all data offsiting activity will be paused for affected devices and will be automatically resumed once maintenance has ended. Your offsite activity will automatically resume once maintenance is performed and the nodes are back online.

Reschedule of planned disaster recovery tests - if you have previously worked with Support to schedule an offsite disaster test during this time frame, it will need to be rescheduled. Support will be reaching out shortly via the disaster test tickets.
Mar 30, 14:45 UTC

Apr 11, 2021

Database Maintenance for Partner Portal and Backupify SaaS Console

Completed - The scheduled maintenance has been completed.
Apr 11, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 18:01 UTC

Scheduled - On Sunday, April 11, 2021 from 2:00PM to 4:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Apr 9, 22:48 UTC

Apr 10, 2021

Apr 9, 2021

Log-in Service Outages

Resolved - This incident has been resolved.
Apr 9, 18:42 UTC

Update - DNA checkin and web access services are now fully operational.

All Datto Services are now fully operational.

We will continue to monitor the status over the course of the day to confirm there are no additional problems.
Apr 9, 16:04 UTC

Monitoring - All services have been restored at this time.

Our DNA checkin and web access services are accessible however some bandwidth data and metrics will continue to be unavailable our Engineering team will be focusing their efforts to fully restore this service.
Apr 8, 13:02 UTC

Update - We have restored SaaS services.

We will continue to provide updates as additional services are restored
Apr 8, 03:21 UTC

Update - We have restored Phone and Contact Center services.

We will continue to provide updates as additional services are restored
Apr 8, 02:03 UTC

Update - We have restored BCDR and Cloud Continuity Recovery services.

We will continue to provide updates as additional services are restored
Apr 8, 01:10 UTC

Update - We have received reports that our internal Contact Center and Phone system have also been impacted by this outage and are in a degraded state.

Our Engineering team will investigate these reports as part of this outage and we will provide status updates as they arise.
Apr 8, 00:55 UTC

Update - We have restored Device, Off-site Synchronization, Remote Web, Network Manager, and Datto Commerce Services.

We will continue to provide updates as additional services are restored.
Apr 8, 00:46 UTC

Update - We have restored services to the Partner Portal and our Authentication services.

We will continue to provide updates as additional services are restored.
Apr 7, 23:57 UTC

Identified - We are currently aware of an outage to our Log-in Access Services such as our Partner Portal, Recovery Launchpad, Datto Store, help.datto.com, Networking Manager, as well as other services

Our Engineering team has identified the root-cause of the problem is actively working to restore these services.

Currently there is no ETA on when these service will be restored.

We will continue to update the status of this outage as new information arises.
Apr 7, 23:26 UTC

Update - Additional SaaS Services have been identified as impacted and are being updated to reflect this
Apr 7, 21:45 UTC

Update - We are continuing to investigate this issue.
Apr 7, 20:59 UTC

Update - Additional Networking Services have been identified as impacted and are being updated to reflect this.
Apr 7, 20:57 UTC

Update - Additional BCDR Services have been identified as impacted and are being updated to reflect this.
Apr 7, 20:56 UTC

Investigating - We are currently aware of an outage to our Log-in Access Services such as our Partner Portal, Recovery Launchpad, Datto Store, help.datto.com, Networking Manager, and some devices.

Our Engineering team is currently investigating the root cause of the problem.

Currently there is no ETA on when these service will be restored.

We will update the status of this outage as new information arises.
Apr 7, 20:32 UTC

RMM - Agent Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 UTC

Scheduled - In order to maintain product confidence, we will be performing a maintenance on this platform to revert the Reboot Required and Patch Status logic to its previous behaviour in the Datto RMM Agent.

For more information please consult our community post:
https://community.datto.com/t5/RMM/quot-Reboot-Required-quot-patch-status-RMM-Update-9-3-0/m-p/82563#M19786

Expected Impact: We do not expect any down time, agents will follow the standard update process and will receive the new version in due course.
Apr 9, 08:57 UTC

RMM - Syrah - Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:00 UTC

Apr 8, 2021

PSA - EU1 - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect (1 brief (up to 5 minute) interruptions in service.)
Apr 2, 14:22 UTC

PSA Deutsch - Datenbankserver-Wartung

Completed - The scheduled maintenance has been completed.
Apr 8, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 UTC

Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: ( 1 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen. ODER Keine voraussichtliche Auswirkung auf unseren Service.)
Apr 2, 14:19 UTC

Datto Phone Support outage

Resolved - This incident has been resolved.
Apr 8, 12:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 12:11 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 8, 12:07 UTC

Investigating - We are aware of an outage affecting our phone system, we are currently investigating this issue. This is primarily impacting RMM, WP, and PSA.

We will continue to update the status of this outage as new information arises.
Apr 8, 12:03 UTC

Degradation to services for Datto Commerce

Resolved - This outage is linked to the greater Log-In Service interruption and will be consolidated into it.

Please check the status page for further information in regards to this outage.
Apr 8, 01:35 UTC

Update - We are continuing to monitor for any further issues.
Apr 8, 00:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 00:04 UTC

Update - We are continuing to investigate the issue.
Apr 7, 23:36 UTC

Investigating - We are experiencing a service degradation and are currently working to resolve the issue.
Apr 7, 21:41 UTC

Apr 7, 2021

DNET Routers, specifically DNA and Network Manager outage

Resolved - We have identified that the Networking Outage is tied to the other system outages we are experiencing. We will be merging these status messages together.
Apr 7, 21:51 UTC

Investigating - We are currently investigating this issue.
Apr 7, 20:41 UTC

Database Maintenance for EMEA Portal

Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 UTC

Scheduled - On Wednesday, April 7, 2021 from 9:00PM to 10:00PM BST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on the EMEA Portal. Completion of the maintenance will be posted on this page.
Apr 6, 19:47 UTC

PSA - EU1 - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect (1 brief (up to 5 minute) interruptions in service.)
Apr 2, 14:21 UTC

PSA Deutsch - Datenbankserver-Wartung

Completed - The scheduled maintenance has been completed.
Apr 7, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:01 UTC

Datto RMM - Merlot (EU2) - 9.3.0 Release

Completed - The scheduled maintenance has been completed.
Apr 7, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 17:00 UTC

Scheduled - We are excited to announce the Datto RMM 9.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.3.0.htm
Mar 16, 13:05 UTC

Apr 6, 2021

Datto RMM - Pinotage (EU1) - 9.3.0 Release

Completed - The scheduled maintenance has been completed.
Apr 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 6, 14:24 UTC

Scheduled - We are excited to announce the Datto RMM 9.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window. The list of device services and process will become empty during this window. As a result, we are going to force and audit on all devices to refresh this list when online. If you have any targeting based on Device Service and Processes it will be affected until the next audit.

For full details, the Datto RMM 9.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.3.0.htm
Mar 16, 13:04 UTC

PSA - EU1 - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 21:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect (1 brief (up to 5 minute) interruptions in service.)
Apr 2, 14:21 UTC

PSA Deutsch - Datenbankserver-Wartung

Completed - The scheduled maintenance has been completed.
Apr 6, 21:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 UTC

PSA - Data Warehouse Maintenance / Mantenimiento de base de datos / Data Warehouse-Wartung

Completed - The scheduled maintenance has been completed.
Apr 6, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 14:00 UTC

Scheduled - Purpose:
Data Warehouse Maintenance

Impact:
Up to 15 minute interruption in service.
_________________________________

Tipo de mantenimiento:
Mantenimiento de base de datos

Impacto:
Los clientes pueden experimentar 1 breves interrupciones en el servicio de hasta 15 minutos.
_________________________________

Zweck:
Wir werden wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkungen:
Während dieses Wartungszeitraums ist mit einer Serviceunterbrechung von bis zu 15 Minuten für das Data Warehouse zu rechnen.
Apr 2, 14:42 UTC

Apr 5, 2021

Datto RMM - Pinotage (EU1) - Database Maintenance

Completed - The scheduled maintenance has been completed.
Apr 5, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 17:00 UTC

Scheduled - In preparation for the 9.3.0 release we will be performing maintenance on the Pinotage platform. Partners may experience disconnection of the agent during this maintenance and therefore we will be suppressing monitoring alerts, as well as, stopping jobs and reports for the duration of the maintenance window.
Apr 1, 16:44 UTC

Datto Cloud Upgrade Maintenance Window

Completed - The scheduled maintenance has been completed.
Apr 5, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 04:00 UTC

Scheduled - Please be advised that Datto is performing routine cloud maintenance that will require the reboot of cloud servers (nodes) used to provide off site recovery for BCDR partners. This activity is currently scheduled for April 2nd-4th

To limit the impact, this maintenance will occur in stages. The expected impact for a single device will be less than 30 minutes.

During this period, there will be three primary impacts:

Disruption of all active cloud virtualizations - all clients running cloud VMs on impacted systems must be powered down. We recommend that you power down any active VMs prior to April 1st to minimize any impact on your clients. Datto will power down any active VMs during the maintenance period.

Temporary pause in data replicating to Datto cloud - all data offsiting activity will be paused for affected devices and will be automatically resumed once maintenance has ended. Your offsite activity will automatically resume once maintenance is performed and the nodes are back online.

Reschedule of planned disaster recovery tests - if you have previously worked with Support to schedule an offsite disaster test during this time frame, it will need to be rescheduled. Support will be reaching out shortly via the disaster test tickets.
Mar 30, 14:44 UTC

Apr 4, 2021

Database Maintenance for Partner Portal

Completed - The scheduled maintenance has been completed.
Apr 4, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 19:00 UTC

Scheduled - On Sunday, April 4, 2021 from 3:00PM to 5:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal. Completion of the maintenance will be posted on this page.
Apr 3, 00:27 UTC

Subscribe to Incident

Related