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Mar 24, 2023 - 12:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 2023 - 13:01 UTC
Investigating - We are currently aware of a problem where customers on use1-saas-p2 and use1-saas-p3 may experience large delays in receiving initial and incremental backups for their Exchange/SharePoint services.
Our Engineering team is currently investigating this issue. Currently, we do not have an ETA on when a fix will be available.
Affected Pods : 1. pod use1-saas-p2 2. pod use1-saas-p3
Investigating - Following our 11.5.0 release partners have started experiencing an increasing amount of false offline alerts on agent-based an agentless managed devices.
Our engineering team has been working on identifying the issue triggers, and deploying code and infrastructure changes in order to mitigate the issue and pave the way to finding the root cause of the issue.
These efforts are ongoing and while progress has been achieved, and the rate of false offline alerts has dropped considerably, the root cause of the issue is still being investigated and a complete resolution is still outstanding.
In order to improve the traceability of our updates regarding this problem, we have retired the previous Datto Status post, and migrated it to the Datto Community Known Issues & Workarounds Blog.
Purpose: In order to provide you with the best possible service, we will be performing maintenance on Performance Dashboards and the Data Warehouse.
Impact: During the maintenance window, Performance Dashboards and the Data Warehouse and will not update. Both will be updated immediately after the maintenance has been completed. Posted on
Mar 29, 2023 - 12:37 UTC