Monitoring - An issue has been identified with DWA 2.0.9.0 causing backup failures. The fix is now available and agents will auto-upgrade to 2.0.10.0 over the next 12 hours.

The 2.0.10.0 installer is also available for download if a more immediate fix is required. NOTE - Neither manual nor auto-upgrade from 2.0.9.0 to 2.0.10.0 require a reboot: https://www.datto.com/downloads/legacy/DattoWindowsAgent.exe

Please bear in mind that you can also force a 2.0.9.0 system to auto-upgrade via one of the methods below (may take up to 5 minutes):

CMD: net stop DattoBackupAgentService && net start DattoBackupAgentService

Powershell: Restart-Service DattoBackupAgentService
Feb 3, 17:56 UTC
Identified - We are aware of a problem where Agentless Rescue-Agents may fail to mount when first started.

A workaround has been developed that will mitigate this problem, please contact Datto Support for further details.

Our Engineering team is actively working on a fix for this problem which will be tested and released in the coming weeks.
Jan 30, 18:09 UTC
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Degraded Performance
Backup ? Degraded Performance
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Degraded Performance
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 09:36 UTC
Scheduled - We will be doing datacenter work on network configurations. We expect the downtime to be between 20 minutes and up to 60 minutes.
Feb 19, 09:21 UTC
We are excited to announce the Datto RMM 8.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.0.0.htm
Posted on Feb 12, 19:10 UTC
Maintenance Type: PSA Major Release

Release Number: 2020.1

Purpose: We are excited to announce the PSA 2020.1 Major Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2020-1-Configuration-Item-Categories-After-Hours-Time-Entry-RMA/ba-p/61391
Posted on Feb 11, 11:24 UTC
We are excited to announce the Datto RMM 8.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.0.0.htm
Posted on Feb 12, 19:11 UTC
Tipo de mantenimiento: Lanzamiento menor de PSA

Número de versión: 2019.3.5

Propósito: Liberar correcciones a defectos reportados por clientes.

Impacto: Ninguno

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Posted on Feb 13, 13:32 UTC
Wartungstyp: PSA Minor Release

Release Nummer: 2019.03.05

Zweck: Behebung einiger vom Kunden gemeldeter Fehler.

Auswirkung: Keine

Link zur Liste der Tickets, die mit dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Posted on Feb 13, 13:32 UTC
We are excited to announce the Datto RMM 8.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.0.0.htm
Posted on Feb 12, 19:12 UTC
We are excited to announce the Datto RMM 8.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.0.0.htm
Posted on Feb 12, 19:12 UTC
We are excited to announce the Datto RMM 8.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.0.0.htm
Posted on Feb 12, 19:13 UTC
Past Incidents
Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:53 UTC
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:49 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.3.5

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Feb 13, 13:32 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:30 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:51 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 01:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.3.5

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/bc-p/60760#M807
Feb 13, 13:31 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 12:04 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:45 UTC
Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 19:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 16:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 19, 16:32 UTC
Investigating - Our teams are currently investigating email to ticket creation delays for PSA on AE, AE2, AW, and AW2. An update will be posted here as we progress with this investigation.
Feb 19, 16:20 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 15:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:41 UTC
Resolved - This incident has now been resolved, apologies for any inconvenience caused.
Feb 19, 07:15 UTC
Investigating - We are currently investigating reports of being unable to connect to remote devices using agent browser. We will update this status page within 30 minutes.
Feb 19, 05:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:00 UTC
Scheduled - Propósito:
Llevaremos a cabo actualizaciones cruciales recomendadas por nuestro proveedor.

Impacto:
Los clientes experimentarán hasta dos interrupciones de 5 minutos durante esta ventana de mantenimiento. Es posible que los archivos adjuntos y las imágenes no estén disponibles y que el procesamiento de correo electrónico se retrase por un período de hasta 30 minutos dentro de la ventana de mantenimiento.
Feb 10, 15:19 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:39 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 UTC
Scheduled - Zweck:
Wir werden wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkungen:
In diesem Wartungszeitraum müssen Kunden mit bis zu zwei (2) 5-minütigen Unterbrechungen rechnen. Anhänge und Bilder sind unter Umständen nicht verfügbar, und die E-Mail-Verarbeitung kann sich innerhalb des Wartungszeitraums um bis zu 30 Minuten verzögern.
Feb 10, 13:34 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:37 UTC
Feb 18, 2020
Completed - The scheduled maintenance has been completed.
Feb 18, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:00 UTC
Scheduled - Propósito:
Llevaremos a cabo actualizaciones cruciales recomendadas por nuestro proveedor.

Impacto:
Durante esta ventana de mantenimiento, se espera una interrupción en el servicio de hasta 60 minutos para el Almacenamiento de datos.
Feb 10, 15:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:00 UTC
Scheduled - Zweck:
Wir werden wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkungen:
Während dieses Wartungszeitraums ist mit einer Serviceunterbrechung von bis zu 60 Minuten für das Data Warehouse zu rechnen.
Feb 10, 13:38 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 19:00 UTC
Scheduled - Purpose: We will be performing critical updates recommended by our vendor.

Impact: During this maintenance window a service interruption of up to 60 minutes is expected for the Data Warehouse.
Feb 7, 21:06 UTC
Resolved - This incident has been resolved.
Feb 18, 11:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 09:42 UTC
Investigating - Dear Partners,

Our offices are currently experiencing a technical fault with our internet connectivity. Unfortunately, We only have a few remote technical representatives available at the present time. If your issue is urgent please contact us on chat, for all other queries please send us an email.

We apologise for the inconvenience.
Feb 18, 09:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:36 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 UTC
Scheduled - Zweck:
Wir werden wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkungen:
In diesem Wartungszeitraum müssen Kunden mit bis zu zwei (2) 5-minütigen Unterbrechungen rechnen. Anhänge und Bilder sind unter Umständen nicht verfügbar, und die E-Mail-Verarbeitung kann sich innerhalb des Wartungszeitraums um bis zu 30 Minuten verzögern.
Feb 10, 13:33 UTC
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:33 UTC
Feb 17, 2020
Completed - The scheduled maintenance has been completed.
Feb 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 15:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing critical updates recommended by our vendor.

Impact: Customers can expect up to two (2) 5 minute outages during this maintenance window. Attachments and images may be unavailable and email processing delayed for up to a 30 minute period within the maintenance window.
Feb 7, 20:28 UTC
Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 14:00 UTC
Scheduled - On Sunday, February 16, 2019, from 9:00AM to 12:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console Login are possible not expected. Completion of the maintenance will be posted on this page.
Feb 14, 23:47 UTC
Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:00 UTC
Scheduled - Purpose: We will be failing over partners between physical hosts within our database cluster in order to perform hardware maintenance on some of our infrastructure.

Impact: Customers can expect one or two, brief services interruptions of less than five minutes each.
Feb 12, 20:51 UTC
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.1

Purpose: We are excited to announce the PSA 2020.1 Major Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2020-1-Configuration-Item-Categories-After-Hours-Time-Entry-RMA/ba-p/61391
Feb 3, 16:37 UTC
Feb 12, 2020
Resolved - All processing has remained normal. This issue is being resolved.

Our apologies for the impact this has had on your business and thank you for your patience through the process.
Feb 12, 19:10 UTC
Monitoring - All email processing has been caught up to normal thresholds. This Post will be set to monitoring while we continue to confirm the delays are not still occurring.

If you would like to be notified of the postmortem for this issue, please subscribe to this post.
Feb 12, 15:41 UTC
Update - Our teams are still investigating this issue. We will continue to update this post as the investigation and eventual resolution progress.

Thank you again for your patience.
Feb 12, 14:35 UTC
Investigating - Our teams are currently investigating reports of email to ticket creation delay for PSA on the London UK zone.
Updates will be posted with the status of this investigation.

Thank you for your patience!
Feb 12, 14:06 UTC
Resolved - This incident has been resolved.
Feb 12, 11:41 UTC
Monitoring - The problem causing the delay has been rectified, all emails should be processing in due course. We continue to monitor the service.
Feb 12, 09:14 UTC
Investigating - Our teams are currently investigating reports of email to ticket creation delay for PSA on the London UK zone. The delay is currently estimated at 30 minutes and emails are being processed. Updates will be posted here with the status of this investigation.

Thank you for your patience!
Feb 12, 08:55 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be adding new infrastructure to our mail clustering environment.

Impact: During this maintenance window you can expect an email delay of up to a 15 minutes.
Jan 30, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 UTC
Scheduled - Propósito: Para brindarle el mejor servicio posible, agregaremos nueva infraestructura a nuestro entorno de agrupaciones en clúster de correos.

Impacto: Durante esta ventana de mantenimiento, puede experimentar un retraso en la recepción de correos electrónicos de hasta 15 minutos.
Feb 3, 14:51 UTC
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be adding new infrastructure to our mail clustering environment.

Impact: During this maintenance window you can expect an email delay of up to a 15 minutes.
Jan 30, 16:31 UTC
Resolved - Our Engineering team has resolved this problem.
Feb 11, 20:26 UTC
Investigating - SaaS Protection/Backupify is currently experiencing intermittent page-load issues when navigating the Application. Multiple On-Call resources are investigating the problem and working towards a solution. No ETA is available for a resolution at the moment. Updates will be posted as they become available.
Feb 11, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 15:30 UTC
Scheduled - We will be updating the infrastructure behind Datto's Partner Portal. No impact is expected.
Feb 10, 22:18 UTC
Feb 10, 2020

No incidents reported.

Feb 9, 2020
Completed - The scheduled maintenance has been completed.
Feb 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 14:00 UTC
Scheduled - On Sunday, February 9 ,2020 from 09:00AM to 11:00AM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Feb 8, 00:01 UTC
Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.