All Systems Operational
Datto Login Services ? Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Backupify/Datto SaaS Protection - Node Maintenance use1-bfyii-997 Aug 4, 22:00-23:00 UTC
Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-997 and its Replicant (usw3-bfyii-1011)

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Posted on Aug 3, 20:58 UTC
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020
Scheduled Maintenance - Sunday August 2, 2020
Completed - The scheduled maintenance has been completed.
Aug 2, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 16:00 UTC
Scheduled - On Sunday August 2 2020 from 12:00PM to 2:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Aug 1, 03:39 UTC
Aug 1, 2020

No incidents reported.

Jul 31, 2020
PSA - LR / AE / AW / AU / ES / AE2 / AW2 - Email Processing Delays
Resolved - This event has been resolved and this post will be updated with a post-mortem once available.
Jul 31, 19:27 UTC
Jul 30, 2020
Backupify/Datto SaaS Protection - Node Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): cae1-bfyii-793; caw1-bfyii-796

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 28, 14:36 UTC
PSA - 2020.2.8 Minor Release - AU
Completed - The scheduled maintenance has been completed.
Jul 30, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.2.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jul 29, 18:04 UTC
PSA - 2020.2.8 Minor Release - LR, UKLR, UK, UK2, EU1, AE, AE2, AW, AW2
Completed - The scheduled maintenance has been completed.
Jul 30, 04:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.2.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jul 29, 18:01 UTC
Jul 29, 2020

No incidents reported.

Jul 28, 2020
PSA - Email Processing Delays - AE and AW2
Resolved - This incident has been resolved.
Jul 28, 18:07 UTC
Monitoring - We have identified and corrected an issue that has resulted in the delay of email processing. We are monitoring the results update this space accordingly.
Jul 28, 15:37 UTC
Backupify/Datto SaaS Protection - Node Maintenance on use1-bfyii-797
Completed - The scheduled maintenance has been completed.
Jul 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-797

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 27, 18:40 UTC
Jul 27, 2020
Jul 26, 2020
Scheduled Maintenance - Sunday July 26, 2020
Completed - The scheduled maintenance has been completed.
Jul 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 13:00 UTC
Scheduled - On Sunday July 26, 2020 from 9:00AM to 11:00AM EDT, we will be performing systems maintenance. Interruptions of service on Datto Login Services are possible but not expected. Completion of the maintenance will be posted on this page.
Jul 25, 02:19 UTC
Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020
PSA - CLEP email to ticket creation delays (AE and AW2)
Resolved - This event has been resolved and an RCA will be supplied once available.
Jul 22, 13:30 UTC
Jul 21, 2020
PSA - AE2 & AW2 - Reports of Email Delays Under Investigation
Resolved - Our engineers have identified and resolved the behavior that caused email delays experienced. Email processing has been returned to normal.

Thank you for your patience and we apologize for any inconvenience caused.
Jul 21, 17:24 UTC
PSA - CLEP email to ticket creation delays (AE2 and AW2)
Resolved - This event has been resolved and an RCA will be supplied once available.
Jul 21, 04:30 UTC
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