Datto Status

All Systems Operational

Datto Login Services Operational

Partner Portal Operational

Support Phones Operational

Datto BCDR Operational

Backup Operational

Device Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Backup Operational

Recovery Operational

Agent Operational

Verification Operational

Autotask PSA Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection and Backupify Operational

Backupify Backups Operational

Backupify SaaS Console Login Operational

Backupify Seat Management Operational

Backupify SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Emea Portal Jan 22, 22:00 - Jan 23, 00:30 UTC

The EMEA Portal will be undergoing backend maintenance starting at 22:00 UTC. Users are able to login to the portal and support their clients during this maintenance window, however the following pages will not be available:
· Recovery Launchpad 1
· Product and Pricing Sheets
· Legacy Invoices and orders
· User Guides, Best Practices, and Sales Tools
Posted on Jan 22, 13:25 UTC

PSA - 2020.4 Major Release - AE, AE2 Jan 27, 01:00-05:00 UTC

Maintenance Type: PSA Major Release

Release Number: 2020.4

Purpose: We are excited to announce the PSA 2020.4 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2020-4-Domain-amp-SSL-Tracking-Purchase-Order-Templates/ba-p/78390
Posted on Jan 15, 18:41 UTC

Datto RMM - Syrah (APAC) - 9.1.0 Release Feb 1, 10:00-13:00 UTC

We are excited to announce the Datto RMM 9.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.1.0.htm
Posted on Jan 21, 13:18 UTC

Datto RMM - Zinfandel (US West) - 9.1.0 Release Feb 3, 09:00-12:00 UTC

Datto RMM - Concord (US East) - 9.1.0 Release Feb 4, 09:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 13:22 UTC

Scheduled - We are excited to announce the Datto RMM 9.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 9.1.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.1.0.htm
Jan 21, 13:20 UTC

Datto RMM - Merlot (EU2) - 9.1.0 Release Feb 4, 18:00-21:00 UTC

Datto RMM - Pinotage (EU1) - 9.1.0 Release Feb 8, 18:00-21:00 UTC

Past Incidents

Jan 22, 2021

No incidents reported today.

Jan 21, 2021

PSA - 2020.4.3 Minor Release - LR, UKLR

Completed - The scheduled maintenance has been completed.
Jan 21, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 02:02 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jan 20, 18:53 UTC

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

PSA - 2020.3 - Versión principal del PSA - Spanish (Español)

Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 UTC

Scheduled - Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2020.3

Propósito: Nos complace anunciar la versión principal de PSA 2020.3

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://community.datto.com/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Jan 7, 20:09 UTC

PSA - 2020.3 - PSA Major Release - German (Deutsch)

Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 UTC

Scheduled - Art der Wartung: PSA Major Release

Release-Nummer: 2020.3

Zweck: Bekanntgabe von PSA 2020.3 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://community.datto.com/t5/Release-Notes-Roadmap/2020-3-Documentation-Manager-Ticket-Tagging-Automation-Time/ba-p/69101
Jan 7, 20:07 UTC

Jan 17, 2021

Database Maintenance for Datto Login Services, Partner Portal and Backupify SaaS Console

Completed - The scheduled maintenance has been completed.
Jan 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 UTC

Scheduled - On Sunday, January 17, 2021 from 1:00PM to 3:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services, Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Jan 16, 02:28 UTC

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Datto Workplace - US6 - Devices Unable To Connect Or Log Into Manager Under Investigation

Resolved - This incident has been resolved.
Jan 14, 19:04 UTC

Update - We are continuing to monitor for any further issues.
Jan 14, 19:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 14, 15:51 UTC

Investigating - Our teams are currently investigating Devices being unable to connect and users being unable to log into the Manager, for Datto Workplace on US6. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Jan 14, 15:44 UTC

PSA - 2020.3.11 Minor Release - AU

Completed - The scheduled maintenance has been completed.
Jan 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 15:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.3.11

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jan 13, 16:25 UTC

PSA - 2020.3.11 Minor Release - AE, AE2, AW, AW2, UK, UK2, EU1

Completed - The scheduled maintenance has been completed.
Jan 14, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 01:00 UTC

Jan 13, 2021

Datto SaaS Protection - Onboarding Errors

Resolved - This incident has been resolved.
Jan 13, 16:15 UTC

Investigating - SaaS Protection is currently experiencing a temporary interruption to onboarding for new clients. Our Engineering team has identified the problem and actively working on a resolution. An update will be provided shortly regarding an ETA for new client onboarding to be available again. All other aspects of SaaS Protection (Backup, Restore, Export, and Administration) are fully operational.

For more information, please contact our Support team by either creating a support ticket or chatting in via help.datto.com, or calling them at (877) 400-7227.
Jan 13, 15:26 UTC

PSA - 2020.4 Major Release - LR, UKLR

Completed - The scheduled maintenance has been completed.
Jan 13, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 15, 20:22 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 15, 20:13 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 8, 14:45 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 8, 14:42 UTC

Scheduled - Maintenance Type: PSA Major Release

Release Number: 2020.4

Purpose: We are excited to announce the PSA 2020.4 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2020-4-Domain-amp-SSL-Tracking-Purchase-Order-Templates/ba-p/78390
Dec 2, 23:02 UTC

Jan 12, 2021

Datto File Protection - US8, US9, CA13, and AU14 - Displaying No Devices - Under Investigation

Resolved - This incident has been resolved.
Jan 12, 21:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results. We will update this page again shortly.
Jan 12, 20:27 UTC

Investigating - Our teams are currently investigating the DFP Manager showing 0 devices on US8, US9, CA13, and AU14. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Jan 12, 19:20 UTC

Datto SaaS Protection - SaaS Protection UI Inaccessible

Resolved - This incident has been resolved.
Jan 12, 13:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 12:48 UTC

Update - We are continuing to investigate this issue.
Jan 12, 12:38 UTC

Investigating - Datto is currently aware of a problem where the SaaS Protection UI is inaccessible for some users.

Our Engineering team has investigated the issue and has identified the reason for the outage.

Currently, we do not have an ETA on when a fix will be available but our Engineering team is actively working on a resolution.

For more information, please contact our Support team by either creating a support ticket or chatting in via help.datto.com, or calling them at (877) 400-7227.
Jan 12, 12:38 UTC

Jan 11, 2021

PSA - AE2 Zone (WW14) - Outage -Under Investigation

Resolved - This incident has been resolved.
Jan 11, 22:28 UTC

Investigating - Our AE2 zone experienced a brief service interruption. This behavior has been resolved and our teams are continuing to monitor it.

Thank you for your time and patience
Jan 11, 22:21 UTC

Jan 10, 2021

Scheduled Maintenance - Sunday, January 10, 2021

Completed - The scheduled maintenance has been completed.
Jan 10, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 15:00 UTC

Scheduled - On Sunday, January 10, 2021, from 10:00AM to 12:00PM EST, we will be performing systems maintenance. It's possible but not expected that there will be interruptions of service on Datto Login Services, Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Jan 8, 22:23 UTC

Jan 9, 2021

Datto Store

Completed - The scheduled maintenance has been completed.
Jan 9, 04:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 04:01 UTC

Scheduled - Maintenance on the Datto Store will occur from 11:00PM to 11:30PM EST on Friday, January 8. During this time the Store will be unavailable.
Jan 7, 15:09 UTC

Jan 8, 2021

No incidents reported.