Datto Status

[Datto SaaS Protection] Service Interruption impacting M365 backups

Update - Engineering is continuing to work closely with Microsoft on this issue. Further updates will be provided as soon as possible.
May 14, 00:36 UTC

Identified - SaaS Protection is currently experiencing a service interruption with M365 backups due to intermittent connection issues. Microsoft has notified us that this is due to a configuration issue related to an upgrade being rolled out to their data centers. Further updates will be provided as soon as possible. All other aspects of SaaS Protection (including Restore, Export, and Onboarding) are fully operational.
May 13, 21:28 UTC

Uptime over the past 90 days. View historical uptime.

Datto Login Services Operational

Partner Portal Operational

Datto BCDR Operational

Backup Operational

Device Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Backup Operational

Recovery Operational

Agent Operational

Verification Operational

Autotask PSA Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection and Backupify Major Outage

Backupify Backups Major Outage

Backupify SaaS Console Login Operational

Backupify Seat Management Operational

Backupify SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Datto Phones Operational

90 days ago

100.0 % uptime

Today

Phone Portal (Contact Center) Operational

90 days ago

100.0 % uptime

Today

Support Phones Operational

Datto Academy Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datto Academy Maintenance May 16, 16:00-18:00 UTC

Datto Academy will be undergoing a routine maintenance on May 16th 2021 starting at 4 p.m. UTC through May 16th 2021 ending at 6 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Posted on May 13, 15:06 UTC

Datto Academy Maintenance May 17, 16:00-18:00 UTC

Datto Academy will be undergoing a routine maintenance on May 17th 2021 starting at 4 p.m. UTC through May 17th 2021 ending at 6 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Posted on May 13, 15:12 UTC

Datto Academy Maintenance May 17, 21:30-23:30 UTC

Datto Academy will be undergoing a routine maintenance on May 17th 2021 starting at 9:30 p.m. UTC through May 17th 2021 ending at 11:30 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Posted on May 13, 15:09 UTC

PSA - 2021.1 Major Release - AE, AE2 May 26, 01:00-05:00 UTC

Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Posted on May 11, 22:14 UTC

Datto RMM - Zinfandel (US West) - 9.5.0 Release May 26, 08:00-11:00 UTC

We are excited to announce the Datto RMM 9.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.5.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.5.0.htm
Posted on May 11, 13:03 UTC

Datto RMM - Concord (US East) - 9.5.0 Release May 27, 08:00-11:00 UTC

Datto RMM - Merlot (EU2) - 9.5.0 Release May 27, 17:00-20:00 UTC

Datto RMM - Syrah (APAC) - 9.5.0 Release May 28, 09:00-12:00 UTC

Datto RMM - Pinotage (EU1) - 9.5.0 Release Jun 1, 17:00-20:00 UTC

Past Incidents

May 14, 2021

Unresolved incident: [Datto SaaS Protection] Service Interruption impacting M365 backups.

May 13, 2021

PSA - 2020.4.13 - Versión secundaria del PSA - Spanish (Español)

Completed - The scheduled maintenance has been completed.
May 13, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 UTC

Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2020.4.13

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:16 UTC

PSA - 2020.4.13 - PSA Minor Release - German (Deutsch)

Completed - The scheduled maintenance has been completed.
May 13, 20:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 UTC

Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2020.4.13

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:13 UTC

PSA - 2020.4.13 Minor Release - AU

Completed - The scheduled maintenance has been completed.
May 13, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.13

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 12, 16:12 UTC

PSA - 2020.4.13 Minor Release - AE, AE2, AW, AW2, UK, UK2, EU1

Completed - The scheduled maintenance has been completed.
May 13, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 UTC

May 12, 2021

[Datto SaaS Protection] Service Interruption impacting M365 OneDrive, SharePoint, and Teams

Resolved - Engineering has been actively working with Microsoft and has identified that the issues we're seeing are related to rolling TLS upgrades within M365 that are causing issues with HTTP connections. We are continuing to work with them closely to avoid any future service interruptions as there are additional TLS upgrades planned. For now, the situation has been resolved and backup percentages for the affected M365 services will soon return to normal levels.
May 12, 17:47 UTC

Investigating - Problem Management and Engineering are aware of an issue with M365 Onedrive, Teams, and SharePoint where backups are failing. Our Engineering team has identified the problem and is actively working on a resolution. Further updates will be provided as soon as possible. All other aspects of SaaS Protection (including Restore, Export, and Onboarding) are fully operational.
May 12, 12:40 UTC

PSA - 2021.1 Major Release - LR, UKLR

Completed - The scheduled maintenance has been completed.
May 12, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 3, 21:02 UTC

Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Apr 23, 15:42 UTC

Salesforce Outage Impacting Datto Support

Resolved - Following Salesforce's return to service, our engineers have confirmed Partners are able to access help.datto.com and our ticketing and phone systems are functioning as expected.

We apologise for any inconvenience caused.
May 12, 01:22 UTC

Monitoring - Salesforce have identified the cause of their outage and are in the process of bringing impacted services back online.

Impacted Datto services (Help.datto.com and our internal ticketing and phone systems) are returning to service in light of the above. Our engineers are actively monitoring to ensure a full restoration of service and we will update this status once confirmed.

Thank you for your patience.
May 12, 00:33 UTC

Update - The Salesforce outage continues to impact our Partner's ability to log into help.datto.com as well as Datto Support's internal ticketing and phone systems.

We are actively monitoring the Salesforce outage and will provide further updates as soon as they are available.
May 11, 23:10 UTC

Identified - We are aware of the Salesforce outage which is currently impacting Partner's ability to log into help.datto.com as well as Datto Support's internal ticketing and phone systems.

We are currently monitoring the Salesforce outage and will provide an update once services have been restored.
May 11, 22:04 UTC

May 11, 2021

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

PSA - EU1 - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 UTC

Scheduled - Purpose: In order to identify the cause of latency in this zone occurring over the last several months, our vendor has asked us to enable data collection on our database servers. Enabling this data collection requires a restart of our database instances.

Impact: Customers can expect 1 brief (less than 5 minutes) interruptions in service.
May 7, 17:55 UTC

May 6, 2021

Database Maintenance for EMEA Portal

Completed - The scheduled maintenance has been completed.
May 6, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC

Scheduled - On Thursday, May 6, 2021 from 8:00PM to 9:00PM UTC, we will be performing database maintenance. There will be a five-minute-interruption of service on the EMEA Portal. Completion of the maintenance will be posted on this page.
May 5, 21:31 UTC

PSA - EU1 - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 UTC

PSA - 2020.4.12 - Versión secundaria del PSA - Spanish (Español)

Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 UTC

Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2020.4.12

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.
May 5, 16:00 UTC

PSA - 2020.4.12 - PSA Minor Release - German (Deutsch)

Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 18:00 UTC

Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2020.4.12

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.
May 5, 15:59 UTC

PSA - 2020.4.12 Minor Release - AU

Completed - The scheduled maintenance has been completed.
May 6, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 14:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.4.12

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.
May 5, 15:58 UTC

PSA - 2020.4.12 Minor Release - LR, AE, AE2, AW, AW2, UK2, UKLR, EU1

Completed - The scheduled maintenance has been completed.
May 6, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:01 UTC

Database Maintenance for Partner Portal

Completed - The scheduled maintenance has been completed.
May 6, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:02 UTC

Scheduled - On Wednesday, May 5, 2021 from 9:00PM to 9:30 PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal. Completion of the maintenance will be posted on this page.30
May 4, 20:00 UTC

May 5, 2021

PSA - LON Zone (WW4) - Recurring intermittent issue causing long loading times across the application - Under Investigation

Postmortem - Read details
May 5, 19:18 UTC

Resolved - This incident has been resolved.
May 5, 19:17 UTC

Monitoring - A potential problem has been identified with a number of internal servers experiencing higher than average load.

A fix has been implemented for these servers and we are currently monitoring the results.
Apr 30, 15:29 UTC

Update - Our Technology/Engineering team is currently investigating reports of a service interruption, we are looking into it as a matter of priority.
Apr 30, 12:07 UTC

Investigating - Our teams are currently investigating a recurring, intermittent issue causing a brief service interruption between 8-10AM BST. We continue to work on identifying the root cause and applying a permanent fix.

We apologise for any inconvenience caused and thank you for your patience!
Apr 29, 18:31 UTC

PSA - UK2 Zone (WW16) - Long loading time - Under Investigation

Resolved - This incident has been resolved.
May 5, 10:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 10:32 UTC

Identified - The issue has been identified and a fix is being implemented.
May 5, 08:33 UTC

Investigating - Our teams are currently investigating long loading times for PSA on the UK2 Zone (WW16). An update will be posted here as we progress with the status of this investigation.

Thank you for your patience!
May 5, 08:29 UTC

May 4, 2021

PSA - 2020.4.12 Minor Release - UK

Completed - The scheduled maintenance has been completed.
May 4, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC

Datto RMM - Pinotage (EU1) - 9.4.0 Release

Completed - The scheduled maintenance has been completed.
May 4, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:00 UTC

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 11:41 UTC

PSA - UK2 Zone (WW16) - long loading time - Under Investigation

Resolved - This incident has been resolved.
May 4, 12:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 10:40 UTC

Identified - The issue has been identified and a fix is being implemented.
May 4, 10:05 UTC

Investigating - Our teams are currently investigating reports of long loading times for PSA on the UK2/ww16 zone. Updates will be posted here as we progress with the status of this investigation.

Thank you for your patience!
May 4, 09:33 UTC

May 3, 2021

No incidents reported.

May 2, 2021

Database Maintenance for Datto Login Services, Partner Portal and Backupify SaaS Console

Completed - The scheduled maintenance has been completed.
May 2, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 12:00 UTC

Scheduled - On Sunday, May 2, 2021 from 8:00AM to 12:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services, Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
May 1, 01:12 UTC

May 1, 2021

No incidents reported.

Apr 30, 2021

Datto Academy Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 15:00 UTC

Scheduled - Datto Academy will be undergoing a routine maintenance on April 30th 2021 starting at 3 p.m. UTC through April 30th ending at 7 p.m. UTC

Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by please visiting status.datto.com
Apr 21, 19:32 UTC

PSA - UK/LON - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 01:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:04 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our infrastructure.

Impact: Customers can expect a brief period of increased latency during the maintenance.
Apr 29, 16:54 UTC

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