All Systems Operational
Backups ? Operational
Partner Portal ? Operational
Remote Web ? Operational
Screenshots ? Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Support Phones ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (English Europe and Asia) ? Operational
UK 2 (English Europe and Asia) ? Operational
UK Limited Release ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Pre-Release ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Autotask Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Autotask Endpoint Backup Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Migration der deutschsprachigen Zone ins Münchener Rechenzentrum damit abschließen Mar 29, 06:00-06:15 UTC
Wichtige Ankündigung für Partner, die API, Workbooks, Data Warehouse und / oder Autoforms verwenden

Bitte beachten Sie, dass wir am 29. März um 06:00 UTC die Migration der deutschsprachigen Zone ins Münchener Rechenzentrum damit abschließen, dass wir die Umleitung der vorherigen API-URL entfernen. Diese Änderung sollte keine Auswirkungen haben. Es kann jedoch zu einer Unterbrechung kommen, wenn Sie die für Ihre API, Workbooks, Data Warehouse und / oder Autoforms zuvor schon beschriebenen Schritte noch nicht durchlaufen haben.

Wenn Sie einen dieser Bereiche verwenden, nehmen Sie bitte die folgenden Änderungen vor:
API: Wenn Ihre API-Anwendung so konfiguriert ist, dass sie getZoneInfo () als ersten Aufruf verwendet, um die richtige Zone für Ihre Datenbank zu bestimmen, benötigen Sie keine weiteren Maßnahmen - Ihre API-Anwendung funktioniert nach der Migration weiterhin normal.

Wenn Ihre API-Anwendung nicht für die Verwendung von getZoneInfo () als ersten Aufruf konfiguriert ist, müssen Sie Ihre Anwendung aktualisieren, um die neue URL webservices18.autotask.net zu verwenden.

Weitere Informationen zur Verwendung des getZoneInfo () - Aufrufs finden Sie im Autotask-API-Benutzerhandbuch.

ExecuteCommand API: Die ExecuteCommandAPI-URL muss auf ww18.autotask.net aktualisiert werden.

Data Warehouse: Der Name des Data Warehouse-Servers muss auf reports18.autotask.net aktualisiert werden.

Performance Analytic Workbooks: Ihre URL muss auf workbooks18.autotask.net aktualisiert werden. Weitere Anweisungen finden Sie unten.

Autoforms: Alle URLs, auf die zuvor ein HTML-Code verweist, müssen auf ww18.autotask.net aktualisiert werden.
Posted on Mar 25, 20:11 UTC
Datto RMM - Zinfandel ( US West ) - 7.0.0 Release Apr 1, 08:00-11:00 UTC
We are excited to announce the Datto RMM 7.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.0.0.htm
Posted on Mar 19, 16:21 UTC
Datto RMM - Syrah ( APAC ) - 7.0.0 Release Apr 3, 08:00-11:00 UTC
We are excited to announce the Datto RMM 7.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.0.0.htm
Posted on Mar 19, 16:23 UTC
Datto RMM - Concord ( US East ) - 7.0.0 Release Apr 4, 08:00-11:00 UTC
We are excited to announce the Datto RMM 7.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.0.0.htm
Posted on Mar 19, 16:24 UTC
Datto RMM - Merlot ( EU2 ) - 7.0.0 Release Apr 4, 18:00-21:00 UTC
We are excited to announce the Datto RMM 7.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.0.0.htm
Posted on Mar 19, 16:29 UTC
Datto RMM - Pinotage ( EU1 ) - 7.0.0 Release Apr 8, 18:00-21:00 UTC
We are excited to announce the Datto RMM 7.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.0.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.0.0.htm
Posted on Mar 19, 16:30 UTC
Past Incidents
Mar 26, 2019

No incidents reported today.

Mar 25, 2019

No incidents reported.

Mar 24, 2019
Scheduled Maintenance - Sunday March 24, 2019
Completed - The scheduled maintenance has been completed.
Mar 24, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 UTC
Scheduled - On Sunday March 24, 2019 from 9:00AM to 11:00AM EDT, we will be performing systems maintenance. No service impact is expected. Completion of the maintenance will be posted on this page.
Mar 22, 17:43 UTC
Datto RMM - Concord (US East) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:00 UTC
Scheduled - In order to provide you with continued platform stability, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, and there will be a brief period of slow down in functionality.
Mar 21, 13:32 UTC
Mar 23, 2019
Partner Portal Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Mar 23, 00:57 UTC
Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Mar 23, 00:40 UTC
Mar 22, 2019
[Scheduled] Australia/New Zealand Phone System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 23:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 UTC
Scheduled - We will be performing maintenance on our Australia phone system beginning Friday, March 22th at 4:00PM EDT (Saturday, March 23rd 7:00AM Local Time AEDT).

During this time the local Support [+61 (02) 8015 6826] and Sales [+61 (02) 9696 8190] phone numbers will be unavailable. We apologize for this inconvenience.

Please reference https://www.datto.com/contact for alternative phone numbers available for use during this scheduled maintenance.
Mar 22, 15:16 UTC
Partner Portal Outage
Postmortem - Read details
Mar 22, 22:14 UTC
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Mar 22, 10:03 UTC
Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Mar 22, 07:38 UTC
Partner Portal Outage
Postmortem - Read details
Mar 22, 22:15 UTC
Update - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Mar 22, 07:37 UTC
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Mar 22, 07:37 UTC
Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Mar 22, 06:22 UTC
Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019
RMM - Pinotage & Merlot performance
Postmortem - Read details
Mar 25, 12:42 UTC
Resolved - This incident has been resolved.
Mar 18, 12:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 10:35 UTC
Identified - The issue has been identified and a fix is being implemented. Load times should improve over time.
Mar 18, 10:16 UTC
Investigating - We are currently investigating an issue impacting the Merlot and Pinotage platforms where users are experiencing long load times.

We will provide regular updates, we apologise for the inconvenience.
Mar 18, 09:13 UTC
Mar 17, 2019
Scheduled Maintenance - Sunday March 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 UTC
Scheduled - On Sunday March 17, 2019 from 3:00PM to 5:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Mar 15, 23:25 UTC
Backupify - Planned Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 19:00 UTC
Verifying - This maintenance has been completed.
Mar 17, 17:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 13:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on our database servers on Sunday, March 17th. The purpose is to upgrade security and performance.

Impact: This will affect all Backupify customers. Customers can expect a downtime period of approximately 3 hours during this maintenance window, when backups will not occur and the SaaS Console will be inaccessible. During this period a maintenance page will be displayed.
Mar 11, 18:38 UTC
PSA - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 18:00 UTC
Update - Wir haben einige Änderungen an unserem Partner-Migrationsprozess in das in Deutschland ansässige Rechenzentrum vorgenommen. Aus diesem Grund gehen wir davon aus, dass wir unsere geplante Fertigstellungszeit überschreiten können. Wir werden hier weiterhin Updates bereitstellen.
Mar 16, 21:10 UTC
Update - Der Umzug der Partnerdatenbanken ist noch nicht abgeschlossen und verläuft reibungslos. Vielen Dank für Ihre anhaltende Geduld mit diesem Prozess. Wir werden hier weiterhin Updates bereitstellen.
Mar 16, 19:04 UTC
Update - Der Umzug der Partnerdatenbanken ist noch nicht abgeschlossen und verläuft reibungslos. Vielen Dank für Ihre anhaltende Geduld mit diesem Prozess. Wir werden hier weiterhin Updates bereitstellen.
Mar 16, 16:22 UTC
Update - Bitte beachten Sie, dass wir mit dem geplanten Umzug von Partnerdatenbanken in unser neues Rechenzentrum in Deutschland begonnen haben. Updates zu unserem Fortschritt werden wir auf unserer Statusseite zur Verfügung stellen.
Mar 16, 14:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 UTC
Scheduled - Purpose: The migration of PSA customers who either use ww7, or who have opted to have their data transferred from our Woking, UK data center to our new data center in Aschheim, Germany.

Impact: Customers can expect one or two interruptions of less than 15 minutes each during this window.
Mar 7, 14:46 UTC
Mar 14, 2019

No incidents reported.

Mar 13, 2019
Datto RMM - Concord (US East) / Zinfandel (US West) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:01 UTC
Scheduled - In order to provide you with the best possible performance, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, and there will be a brief period of slow down in functionality.
Mar 11, 13:11 UTC
Mar 12, 2019
Datto RMM - Merlot (EU2) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 18:00 UTC
Scheduled - In order to provide you with the best possible performance, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, and there will be a brief period of slow down in functionality.
Mar 11, 13:10 UTC
Datto RMM - Syrah (APAC) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Mar 12, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 10:00 UTC
Scheduled - In order to provide you with the best possible performance, we will be performing maintenance on this platform.

Expected Impact: Partners can expect that devices will reconnect, and there will be a brief period of slow down in functionality.
Mar 11, 13:09 UTC
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