Routine BCDR Cloud Node Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 00:00 UTC
Scheduled - We will be performing a routine upgrade to our cloud infrastructure from Saturday, May 30th at 12am EDT through Sunday, May 31st at 11pm EDT.

During this time, you may experience approximately one hour of downtime on impacted systems and related services in the Datto cloud.
Datto Login Services ? Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Under Maintenance
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Under Maintenance
Recovery ? Under Maintenance
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Sunday, May 31, 2019 May 31, 15:00-17:00 UTC
On Sunday, May 31, 20199 from 11:00AM to 1:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal, Backupify SaaS Console Login and Support Phones are possible but not expected. Completion of the maintenance will be posted on this page.
Posted on May 30, 01:56 UTC
PSA - 2020.2 Major Release - LR, UKLR Jun 4, 01:00-04:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2020.2

Purpose: We are excited to announce the PSA 2020.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes:
Posted on Jun 3, 19:30 UTC
Past Incidents
May 30, 2020

Unresolved incident: Routine BCDR Cloud Node Maintenance.

May 29, 2020
Datto SaaS Protection / Backupify Seat Management 2.0 Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 01:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:02 UTC
Scheduled - During this maintenance window 2.0 users will be unable to login or use the application. We thank you for your patience and understanding.
May 27, 21:03 UTC
May 28, 2020
Syrah: HTTP 503-Service Unavailable when trying to use Agent browser or when browsing to various pages within Datto RMM
Resolved - This incident is now resolved.
May 28, 03:57 UTC
Update - We are continuing to monitor for any further issues.
May 28, 03:16 UTC
Monitoring - Our engineers have identified the issue and have implemented the fix.

Syrah web service should be now stable and we expect the problem to be resolved.

We will continue to monitor the results for now.
May 28, 03:09 UTC
Investigating - We are currently investigating this issue on Syrah.

HTTP 503-Service Unavailable when trying to use Agent browser or when browsing to various pages within Datto RMM

This page will be updated within the next 30 minutes with more information.

Apologies for any inconvenience caused.
May 28, 03:00 UTC
Partner Portal Outage
Resolved - This incident has been resolved.

A full postmortem will be posted on the status page for this outage once the details are available.
May 28, 02:27 UTC
Monitoring - Our engineers have identified the issue and the Portal is now accessible.

We are continuing to monitor performance and will provide an additional update within the hour.

Thank you for your patience.
May 28, 01:46 UTC
Investigating - We are currently investigating an issue with our Partner Portal which may result in a "This page isn't working" page when Partners attempt to access it.

This page will be updated within the next 30 minutes with more information.

Apologies for any inconvenience caused.
May 28, 01:24 UTC
May 27, 2020

No incidents reported.

May 26, 2020
Datto RMM - Pinotage (EU1) - 8.3.0 Release
Completed - The scheduled maintenance has been completed.
May 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.3.0.htm
May 5, 13:55 UTC
May 25, 2020

No incidents reported.

May 24, 2020
Scheduled Maintenance - Sunday, May 24, 2020
Completed - The scheduled maintenance has been completed.
May 24, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 16:02 UTC
Scheduled - On Sunday, May 24, 2020 from 12:00PM to 1:00PM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible not expected. Completion of the maintenance will be posted on this page.
May 22, 21:09 UTC
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Datto RMM - Merlot (EU2) - 8.3.0 Release
Completed - The scheduled maintenance has been completed.
May 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.3.0.htm
May 5, 13:53 UTC
Datto RMM - Concord (US East) - 8.3.0 Release
Completed - The scheduled maintenance has been completed.
May 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.3.0.htm
May 5, 13:51 UTC
May 20, 2020
Datto RMM - Zinfandel (US West) - 8.3.0 Release
Completed - The scheduled maintenance has been completed.
May 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.3.0.htm
May 5, 13:44 UTC
Datto SaaS Protection / Backupify Store Maintenance (8 PM ET - 5/19/20)
Completed - The scheduled maintenance has been completed.
May 20, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 UTC
Scheduled - The Datto SaaS Protection store will be undergoing maintenance to address recent performance issues.
This maintenance will begin at 8PM ET and is expected to last 30 minutes.
During this time, the SaaS Store and 2.0 Account Onboarding will not be available.
May 19, 19:23 UTC
May 19, 2020
PSA - 2020.1.6 - Versión secundaria del PSA - Spanish (Español)
Completed - The scheduled maintenance has been completed.
May 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2020.1.6

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 19, 14:05 UTC
PSA - 2020.1.6 - PSA Minor Release - German (Deutsch)
Completed - The scheduled maintenance has been completed.
May 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2020.1.6

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 19, 14:04 UTC
PSA -2020.1.6 Minor Release - AU
Completed - The scheduled maintenance has been completed.
May 19, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.1.6

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 18, 15:05 UTC
PSA - 2020.1.6 Phased Minor Release - AE, AE2, AW, AW2, UK, UK2, EU1
Completed - The scheduled maintenance has been completed.
May 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2020.1.6

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 18, 15:03 UTC
May 18, 2020
Datto RMM - Syrah (APAC) - 8.3.0 Release
Completed - The scheduled maintenance has been completed.
May 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 8.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 8.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2020/ReleaseNotesDattoRMMv8.3.0.htm
May 5, 13:42 UTC
May 17, 2020
Scheduled Maintenance - Sunday May 17, 2020
Completed - The scheduled maintenance has been completed.
May 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 14:00 UTC
Scheduled - On Sunday May 17, 2020 from 10:00AM to 12:00M EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
May 16, 03:24 UTC
May 16, 2020
Datto Store
Completed - The scheduled maintenance has been completed.
May 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:00 UTC
Scheduled - Maintenance on the Datto Store will occur from 9:00AM to 3:00PM EDT on Saturday, May 16. During this time the Store will be unavailable.
May 15, 14:12 UTC
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