Datto Academy Maintenance
Identified - The Datto Academy is currently undergoing an unscheduled maintenance to the API that connects the Partner Portal to the Datto Academy.

Due to this, we have disabled all Partner Admin permissions and have removed the “Admin” button temporarily for our partners.

Until those features are turned back on, Partners will be unable to access the admin side of the Academy.

Please bear in mind; All partners can still log in to the Academy and complete training as usual. This impact only affects the admin side of the Academy.
Jul 28, 18:31 UTC
Uptime over the past 90 days. View historical uptime.
Datto Login Services ? Operational
90 days ago
99.88 % uptime
Today
Partner Portal ? Operational
90 days ago
99.99 % uptime
Today
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Academy Partial Outage
90 days ago
99.57 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021
RMM - All Platforms - Error when Moving Devices, Editing Device UDFs, Deleting Devices/Sites Under Investigation
Resolved - This incident has been resolved.
Jul 29, 22:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 18:01 UTC
Update - We are continuing to investigate this issue.
Jul 29, 16:20 UTC
Investigating - Our teams are currently investigating Error messages generated when trying to Move a Device, Edit a Device UDF, or Deleting a Device/Site for Datto RMM on all platforms, in the Old UI. An update will be posted here within an hour with the status of this investigation.

Thank you for your patience!
Jul 29, 16:08 UTC
Jul 28, 2021
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 11:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s):

cae1-bfyii-1220
cae1-bfyii-1277
cae1-bfyii-1278
cae1-bfyii-1336
cae1-bfyii-1337
cae1-bfyii-1356
cae1-bfyii-205
cae1-bfyii-759
cae1-bfyii-760
cae1-bfyii-969
cae1-bfyii-970
cae1-bfyii-972
tor-bfyii-81
tor-bfyii-82
tor-bfyii-83

Impact: Backups will be paused and the UI will be inaccessible to partners located on these nodes for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 27, 16:09 UTC
Jul 27, 2021
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 19:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s):

gbe1-bfyii-209
gbe1-bfyii-210
gbe1-bfyii-244
gbe2-bfyii-1244
gbe2-bfyii-272
gbe2-bfyii-273
gbe2-bfyii-274
gbe2-bfyii-275
gbe2-bfyii-286
gbe2-bfyii-326
gbe2-bfyii-327
gbe2-bfyii-328
gbe2-bfyii-359
gbe2-bfyii-360
gbe2-bfyii-361
gbe2-bfyii-362
gbe2-bfyii-363
gbe2-bfyii-648
gbe2-bfyii-649
gbe2-bfyii-650
gbe2-bfyii-651
isw1-bfyii-354
uk-bfyii-55

Impact: Backups will be paused and the UI will be inaccessible to partners located on these nodes for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 27, 15:44 UTC
Jul 26, 2021
Datto RMM - Pinotage(EU1) - 9.7.0 Release
Completed - The scheduled maintenance has been completed.
Jul 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 17:01 UTC
Scheduled - We are excited to announce the Datto RMM 9.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.7.0.htm
Jul 12, 12:22 UTC
RMM - Pinotage - 502 Errors when logging in- Under Investigation
Resolved - This incident has been resolved.
Jul 26, 09:58 UTC
Update - We are continuing to monitor for any further issues.
Jul 26, 08:44 UTC
Monitoring - Our teams are currently investigating 502 errors when logging in for Datto RMM on Pinotage. An update will be posted here with the status of this investigation.

Update: Our Engineering team have made a change and performance should start be noticeable better.

Thank you for your patience!
Jul 26, 08:39 UTC
Jul 25, 2021

No incidents reported.

Jul 24, 2021
Datto Store
Completed - The scheduled maintenance has been completed.
Jul 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 UTC
Scheduled - Maintenance on the Datto Store will occur from 4:00AM to 5:00AM EDT on Saturday, July 24. During this time the Store will be unavailable.
Jul 23, 13:01 UTC
Jul 23, 2021
Datto Academy - Emails Not Being Received
Resolved - This incident has been resolved.
Jul 23, 20:12 UTC
Investigating - We are currently aware of a problem where emails from the Datto Academy are not being sent upon enrolling or completing an online course.

Please be aware that all other services the Datto Academy provides are still fully operational.

This outage is currently being handled by our third-party provider for the Datto Academy and they will keep us apprised of any changes as they arise.

Currently, there is no ETA on when this service will be fully restored.
Jul 16, 16:22 UTC
Jul 22, 2021
PSA - 2021.1.10 - Versión secundaria del PSA - Spanish (Español)
Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2021.1.10

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jul 22, 03:20 UTC
PSA - 2021.1.10 - PSA Minor Release - German (Deutsch)
Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2021.1.10

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jul 22, 03:19 UTC
Datto RMM - Merlot (EU2) - 9.7.0 Release
Completed - The scheduled maintenance has been completed.
Jul 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:01 UTC
Scheduled - We are excited to announce the Datto RMM 9.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.7.0.htm
Jul 12, 12:22 UTC
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s):

cae1-bfyii-1220
cae1-bfyii-1277
cae1-bfyii-1278
cae1-bfyii-1336
cae1-bfyii-1337
cae1-bfyii-1338
cae1-bfyii-1351
cae1-bfyii-1354
cae1-bfyii-1356
cae1-bfyii-205
cae1-bfyii-759
cae1-bfyii-760
cae1-bfyii-969
cae1-bfyii-970
cae1-bfyii-972
gbe1-bfyii-209
gbe1-bfyii-210
gbe1-bfyii-244
gbe2-bfyii-272
gbe2-bfyii-273
gbe2-bfyii-274
gbe2-bfyii-275
gbe2-bfyii-286
gbe2-bfyii-326
gbe2-bfyii-327
gbe2-bfyii-328
gbe2-bfyii-359
gbe2-bfyii-360
gbe2-bfyii-361
gbe2-bfyii-362
gbe2-bfyii-363
gbe2-bfyii-648
gbe2-bfyii-649
gbe2-bfyii-650
gbe2-bfyii-651
gbe2-bfyii-652
gbe2-bfyii-787
gbe2-bfyii-788
gbe2-bfyii-809
gbe2-bfyii-810
tor-bfyii-81
tor-bfyii-82
tor-bfyii-83

Impact: Backups will be paused and the UI will be inaccessible to partners located on these nodes for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 20, 16:40 UTC
Database Maintenance for Partner Portal e-mail
Completed - The scheduled maintenance has been completed.
Jul 22, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 16:30 UTC
Scheduled - On Thursday, July 22, 2021 from 12:30PM to 12:45 M EDT, we will be performing database maintenance. On Partner Portal, e-mail service will be interrupted briefly. Completion of the maintenance will be posted on this page.
Jul 21, 16:23 UTC
PSA - 2021.1.10 Minor Release - AU
Completed - The scheduled maintenance has been completed.
Jul 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 14:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.1.10

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jul 22, 03:19 UTC
Datto RMM - Concord (US East) - 9.7.0 Release
Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.7.0.htm
Jul 12, 12:21 UTC
Jul 21, 2021
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s):

gbe2-bfyii-327
gbe2-bfyii-328
gbe2-bfyii-359
gbe2-bfyii-360
gbe2-bfyii-361
gbe2-bfyii-362
gbe2-bfyii-363
gbe2-bfyii-648
gbe2-bfyii-649
gbe2-bfyii-650
gbe2-bfyii-651
gbe2-bfyii-652
gbe2-bfyii-787
gbe2-bfyii-788
gbe2-bfyii-809
gbe2-bfyii-810
gbe2-bfyii-811
gbe2-bfyii-812
gbe2-bfyii-840
gbe2-bfyii-841
gbe2-bfyii-842
uk-bfyii-50
uk-bfyii-51
uk-bfyii-52
uk-bfyii-53
uk-bfyii-54
uk-bfyii-55
uk-bfyii-56
uk-bfyii-57

Impact: Backups will be paused and the UI will be inaccessible to partners located on these nodes for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 20, 16:29 UTC
Datto RMM - Zinfandel (US West) - 9.7.0 Release
Completed - The scheduled maintenance has been completed.
Jul 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.7.0.htm
Jul 12, 12:19 UTC
Jul 20, 2021
PSA - EU1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 UTC
Scheduled - Purpose: To identify the cause of slowness in this zone occurring over the last several months, our vendor has asked us to enable a trace flag on our database servers to confirm their suspicion as to root cause.  Enabling this trace flag requires a restart of our database instance.

Impact: Partners can expect 1, brief (less than 5 minute) interruption in service.
Jul 14, 18:57 UTC
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 19:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 16:06 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s):

gbe2-bfyii-327
gbe2-bfyii-328
gbe2-bfyii-359
gbe2-bfyii-360
gbe2-bfyii-361
gbe2-bfyii-362
gbe2-bfyii-363
gbe2-bfyii-648
gbe2-bfyii-649
gbe2-bfyii-650
gbe2-bfyii-651
gbe2-bfyii-652
gbe2-bfyii-787
gbe2-bfyii-788
gbe2-bfyii-809
gbe2-bfyii-810
gbe2-bfyii-811
gbe2-bfyii-812
gbe2-bfyii-840
gbe2-bfyii-841
gbe2-bfyii-842
uk-bfyii-50
uk-bfyii-51
uk-bfyii-52
uk-bfyii-53
uk-bfyii-54
uk-bfyii-55
uk-bfyii-56
uk-bfyii-57

Impact: Backups will be paused and the UI will be inaccessible to partners located on these nodes for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jul 20, 16:04 UTC
PSA - Minor Release - AU
Completed - The scheduled maintenance has been completed.
Jul 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:02 UTC
Scheduled - Maintenance Type: PSA Minor Release

Purpose: This is a Minor Release deployment which includes maintenance work.

Impact: Partners may be briefly logged out during this window.
Jul 14, 18:44 UTC
PSA - Minor Release - AE2, AW2
Completed - The scheduled maintenance has been completed.
Jul 20, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 01:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Purpose: This is a Minor Release deployment which includes maintenance work.

Impact: Partners may be briefly logged out during this window.
Jul 14, 18:42 UTC
Jul 19, 2021
Datto RMM - Syrah (APAC) - 9.7.0 Release
Completed - The scheduled maintenance has been completed.
Jul 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.7.0.htm
Jul 12, 12:19 UTC
Database Maintenance for Partner Portal
Completed - The scheduled maintenance has been completed.
Jul 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 00:00 UTC
Scheduled - On Sunday, July 18, 2021 from 8:00PM to 9:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal. Completion of the maintenance will be posted on this page.
Jul 17, 19:34 UTC
Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
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