PSA - Zones: LR/AE/AE2 - Incoming Email Processor Failure to Add Ticket Notes
Identified - The issue has been identified and we are working to deploy the fix.
May 27, 15:45 UTC
Update - We are continuing to investigate this issue.
May 27, 14:41 UTC
Investigating - Our teams are currently investigating the failure of adding ticket notes via our Incoming Email Processor.

Thank you for your patience.
May 27, 14:41 UTC
RMM - Concord and Merlot - Delayed Audit
Monitoring - The team have made some adjustments and provided the below update;
- Concord’s audit processing is keeping pace with audit submission rate. Audits are working as expected in a timely manner.
- Daily audits are expected to run correctly
- Root cause analysis will be released when available
May 27, 02:13 UTC
Update - We are continuing to investigate this issue. Merlot Audits should now be processing at a normal rate. Policy pushes on Concord may also be delayed.
May 26, 22:24 UTC
Investigating - Our teams are currently investigating Device Audits not completing for Datto RMM on Concord and Merlot.

Thank you for your patience!
May 26, 19:00 UTC
Uptime over the past 90 days. View historical uptime.
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Degraded Performance
Limited Release ? Degraded Performance
America East ? Degraded Performance
America East 2 ? Degraded Performance
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Degraded Performance
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Degraded Performance
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Datto RMM - Pinotage (EU1) - 10.7.0 Release May 31, 17:00-20:00 UTC
We are excited to announce the Datto RMM 10.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.7.0.htm
Posted on May 11, 13:56 UTC
PSA - UK, UK2, UKLR - Network Maintenance Jun 2, 21:00 - Jun 3, 00:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our next generation firewall devices.

Impact: Customers can expect one or two brief (up to 5 minute) periods of increased latency and potential service interruption during the maintenance window.
Posted on May 24, 13:50 UTC
PSA - 2022.1 Major Release - AW, AW2 Jun 7, 01:00-06:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2022.1

Purpose: We are excited to announce the PSA 2022.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399
Posted on May 23, 14:59 UTC
Past Incidents
May 27, 2022
PSA - 2022.1.5 Minor Release - LR, UKLR, AE, AE2
Completed - The scheduled maintenance has been completed.
May 27, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.5

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
May 25, 14:51 UTC
May 26, 2022
Datto RMM - Merlot (EU2) - 10.7.0 Release
Completed - The scheduled maintenance has been completed.
May 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.7.0.htm
May 11, 13:55 UTC
RMM - Concord - Web Remote / Monitoring service connection issues
Resolved - This incident has been resolved.
May 26, 14:07 UTC
Investigating - Our teams are currently investigating Web Remote / Monitoring service connection issues following 10.7 update for Datto RMM on Concord

Thank you for your patience!
May 26, 13:06 UTC
Datto RMM - Syrah (APAC) & Zinfandel (US West) - Hotfix
Completed - The scheduled maintenance has been completed.
May 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:01 UTC
Scheduled - A hotfix has been scheduled for platforms on our 10.7.0 release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
May 25, 17:04 UTC
Datto RMM - Concord (US East) - 10.7.0 Release
Completed - The scheduled maintenance has been completed.
May 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.7.0.htm
May 11, 13:54 UTC
May 25, 2022
Datto RMM - Zinfandel (US West) - 10.7.0 Release
Completed - The scheduled maintenance has been completed.
May 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.7.0.htm
May 11, 13:46 UTC
May 24, 2022

No incidents reported.

May 23, 2022
Datto RMM - Syrah (APAC) - 10.7.0 Release
Completed - The scheduled maintenance has been completed.
May 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.7.0.htm
May 11, 13:50 UTC
May 22, 2022
Datto Store
Completed - The scheduled maintenance has been completed.
May 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 UTC
Scheduled - Maintenance on the Datto Store will occur from 4:00PM EDT to 11:00PM EDT on Saturday, May 21. During this time the Store will be unavailable.
May 17, 15:57 UTC
May 21, 2022
May 20, 2022
BCDR Status page in the Partner Portal can fail to load successfully
Resolved - This incident has been resolved.
May 20, 16:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 13:25 UTC
Investigating - We are currently aware of a problem where the BCDR Status Page in the Partner Portal can fail to load.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
May 20, 13:23 UTC
PSA Mantenimiento de servidor de base de datos
Completed - The scheduled maintenance has been completed.
May 20, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 UTC
Scheduled - Con el fin de brindarle el mejor servicio posible, efectuaremos mantenimiento en algunos de nuestros servidores de bases de datos.

Impacto: Los clientes pueden esperar 1-2 interrupciones breves en el servicio (hasta 2 minutos).
May 12, 19:52 UTC
PSA - AE2, AU, AW - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 or 2 brief (up to 5 minute) interruptions in service.
May 12, 19:51 UTC
May 19, 2022

No incidents reported.

May 18, 2022
PSA - 2022.1 Major Release - AE, AE2
Completed - The scheduled maintenance has been completed.
May 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.1

Purpose: We are excited to announce the PSA 2022.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399
May 3, 14:10 UTC
May 17, 2022
Datto SaaS Defense - Onboarding Outage
Postmortem - Read details
May 20, 17:36 UTC
Resolved - SaaS Defense Partners experienced a service interruption which caused some resellers inability to onboard new clients to SaaS Defense in the US region.
May 17, 16:30 UTC
May 16, 2022
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
May 16, 01:00 UTC
Update - Um die Auswirkungen auf Partner zu minimieren, werden wir diese Wartung um zwei Stunden verlängern. Wir gehen davon aus, dass die Auswirkungen auf die Partner minimal sein werden.
May 15, 21:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:01 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 1 Kurze (bis zu 15 Minuten) Betriebsstörungen könnten vorkommen.
May 2, 17:00 UTC
May 15, 2022
PSA - EU1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 15 minutes) interruptions in service.
May 2, 16:58 UTC
May 14, 2022

No incidents reported.

May 13, 2022
Datto Workplace and Datto File Protection - All Cells - Autotask PSA integration connection interruption
Resolved - This incident has been resolved.
May 13, 13:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 08:27 UTC
Identified - Our Engineering team is currently working on resolving an issue that caused the Autotask PSA integration to stop functioning in the Datto Workplace and Datto File Protection Manager Portals.

At present, the integration presents users with an error message.

Thank you for your patience!
May 12, 13:13 UTC
← Incident History Powered by Atlassian Statuspage