PSA - AW Zone (ww5) - Service unavailable or long loading time
Monitoring - The issue affecting our AW Zone (ww5) has been resolved. We are continuing to monitor the results.

Thank you for time and patience.
Jun 23, 18:17 UTC
Investigating - Our teams are currently investigating Service unavailable or long loading times for PSA in our AW Zone (ww5).
Updates will be posted here with the status of this investigation.

Thank you for your patience!
Jun 23, 17:44 UTC
Uptime over the past 90 days. View historical uptime.
Datto Login Services ? Operational
90 days ago
99.72 % uptime
Today
Partner Portal ? Operational
90 days ago
99.84 % uptime
Today
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Academy Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Datto RMM - Merlot (EU2) - 9.6.0 Release Jun 24, 17:00-20:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.6.0.htm
Jun 9, 13:42 UTC
Datto RMM - Pinotage (EU1) - 9.6.0 Release Jun 28, 17:00-20:00 UTC
We are excited to announce the Datto RMM 9.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.6.0.htm
Posted on Jun 9, 13:43 UTC
Past Incidents
Jun 24, 2021
Datto RMM - Concord (US East) - 9.6.0 Release
Completed - The scheduled maintenance has been completed.
Jun 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.6.0.htm
Jun 9, 13:42 UTC
Jun 23, 2021
PSA - EU1, LON/UK, UK2 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 2 minutes) interruption in service.
Jun 2, 17:52 UTC
PSA - 2021.1.8 Minor Release - AU
Completed - The scheduled maintenance has been completed.
Jun 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jun 22, 18:30 UTC
Datto RMM - Zinfandel (US West) - 9.6.0 Release
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.6.0.htm
Jun 9, 13:41 UTC
PSA - 2021.1 Major Release - AW, AW2
Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Jun 8, 15:32 UTC
PSA - 2021.1.8 Minor Release - LR, AE, AE2, UK, UK2, UKLR, EU1
Completed - The scheduled maintenance has been completed.
Jun 23, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 00:03 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jun 22, 18:10 UTC
Jun 22, 2021
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jun 22, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 1 Kurze (bis zu 2 Minuten) Betriebsstörungen könnten vorkommen.
Jun 2, 17:50 UTC
PSA - EU1, LON/UK, UK2, UKLR - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 22, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 2 minutes) interruption in service.
Jun 2, 17:50 UTC
Jun 21, 2021
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:01 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): use1-bfyii-1673-ext

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jun 17, 22:33 UTC
PSA - EU1, LON/UK - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 2 minutes) interruption in service.
Jun 2, 17:48 UTC
Datto RMM - Syrah (APAC) - 9.6.0 Release
Completed - The scheduled maintenance has been completed.
Jun 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:01 UTC
Scheduled - We are excited to announce the Datto RMM 9.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.6.0.htm
Jun 9, 13:40 UTC
Jun 20, 2021
Database Maintenance for Datto Login Services, Partner Portal and Backupify SaaS Console
Completed - The scheduled maintenance has been completed.
Jun 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 18:00 UTC
Scheduled - On Sunday, June 20, 2021 from 2:00PM to 4:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services, Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Jun 19, 02:19 UTC
Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
[Datto SaaS Protection] Node Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 22:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 UTC
Scheduled - Maintenance Type: Node Maintenance

Affected Node(s): Multiple

Impact: Backups will be paused and the UI will be inaccessible to partners located on these node(s) for the duration of the window.

Unsure of which node you are on? We have a KB article to walk you through determining your node: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored
Jun 17, 14:35 UTC
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jun 17, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 1 Kurze (bis zu 2 Minuten) Betriebsstörungen könnten vorkommen.
Jun 2, 17:47 UTC
PSA - EU1, LON/UK - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 2 minutes) interruption in service.
Jun 2, 17:46 UTC
Jun 16, 2021
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jun 16, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 1 Kurze (bis zu 2 Minuten) Betriebsstörungen könnten vorkommen.
Jun 2, 14:29 UTC
PSA - EU1, LON/UK, UK2 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 16, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 2 minutes) interruption in service.
Jun 2, 14:28 UTC
Datto Academy Emails Not Being Received
Resolved - This incident has been resolved.
Jun 16, 17:01 UTC
Investigating - Additional root-causes have been discovered and our third-party provider is continuing their investigation
Jun 8, 18:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 13:45 UTC
Identified - We are currently aware of a problem where emails from the Datto Academy are not being sent upon enrolling or completion of an online course.

Please be aware that all other services the Datto Academy provides are still fully operational.

This outage is currently being handled by our third-party provider for the Datto Academy and they will keep us apprised of any changes as they arise.

Currently there is no ETA on when this service will be fully restored.
Jun 3, 20:45 UTC
PSA - 2021.1 Major Release - AU
Completed - The scheduled maintenance has been completed.
Jun 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 14:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Jun 7, 20:48 UTC
PSA - 2021.1.7 Minor Release - LR, UKLR, AE, AE2
Completed - The scheduled maintenance has been completed.
Jun 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.1.7

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jun 15, 20:00 UTC
PSA - 2021.1 Major Release - UK, UK2, EU1
Completed - The scheduled maintenance has been completed.
Jun 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 19:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.1

Purpose: We are excited to announce the PSA 2021.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-1-New-Company-user-experience-new-Task-Time-amp-Note-pages/ba-p/82342
Jun 7, 20:46 UTC
Jun 15, 2021
PSA Mantenimiento de servidor de base de datos - Report Data Warehouse
Completed - The scheduled maintenance has been completed.
Jun 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:00 UTC
Scheduled - Para brindarle el mejor servicio posible, llevaremos a cabo actualizaciones fundamentales recomendadas por nuestro proveedor.

Impacto: Los clientes pueden experimentar 1 breves interrupciones en el servicio de hasta 15 minutos hacia Report Data Warehouse.
Jun 2, 14:22 UTC
PSA Deutsch - Report Data Warehouse - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jun 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:00 UTC
Scheduled - Um Ihnen den bestmöglichen Service bieten zu können, werden wir wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkung: Während des Wartungszeitraums sollten Kunden mit 1 kurzen Serviceunterbrechungen (bis zu 15 Minuten) zum Report Data Warehouse.
Jun 2, 14:19 UTC
PSA - Report Data Warehouse - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on our Report Data Warehouse database servers.

Impact: Customers can expect a brief (up to 15 minutes) interruption in service to the Report Data Warehouse views during the maintenance window.
Jun 2, 14:15 UTC
Jun 14, 2021

No incidents reported.

Jun 13, 2021
Database Maintenance for Datto Login Services and Partner Portal
Completed - The scheduled maintenance has been completed.
Jun 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 UTC
Scheduled - On Sunday, May 13, 2021 from 10:00AM to 12:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services, Partner Portal. Completion of the maintenance will be posted on this page.
Jun 12, 05:05 UTC
Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
RMM - [Merlot, Pinotage] - Long loading times or timeout in the application; agent connectivity issues
Postmortem - Read details
Jun 16, 15:29 UTC
Resolved - This incident has been resolved.
Jun 10, 12:47 UTC
Update - The platforms have recovered from the connectivity issues and our teams are monitoring the health of the service.

As the platforms are working through some backlog, partners may experience some slowness in both the application and agent related activities.
Jun 10, 11:28 UTC
Monitoring - Our teams are currently monitoring the health of the service after recovering from an issue impacting connectivity to the platform

Some partners may experience long loading times or the application not loading while the service fully recovers from the issue - this is expected to take 10-15 minutes.
Jun 10, 10:57 UTC
Intermittent connectivity issues with help.datto.com
Resolved - This incident has been resolved.
Jun 10, 12:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 19:38 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 9, 18:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 18:30 UTC
Investigating - Salesforce is experiencing intermittent connectivity disruptions which is affecting many services including help.datto.com.

We are currently monitoring the Salesforce outage and will provide an update once services have been restored.
Jun 9, 18:29 UTC
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