All Systems Operational
Backups ? Operational
Partner Portal ? Operational
Remote Web ? Operational
Screenshots ? Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Support Phones ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSA - Munic Datacenter - Infrastructure Maintenance Jul 18, 20:00 - Jul 19, 01:00 UTC
Purpose: Install updates on our storage arrays.

Impact: We will be installing critical updates on our storage arrays. This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jul 10, 18:01 UTC
PSA - Rechenzentrum München - Wartung der Infrastruktur Jul 18, 20:00 - Jul 19, 01:00 UTC
Zweck: Installation von Updates auf unseren Speicher-Arrays

Auswirkungen: Wir werden notwendige Updates auf unseren Speicher-Arrays installieren.
Der Vorgang ist so konzipiert, dass er nicht intrusiv ist, und wir gehen davon aus, dass dies keine Auswirkungen haben wird.
Posted on Jul 11, 12:23 UTC
PSA - English Europe - 2019.2 Major Release Jul 22, 19:30-23:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2019.2

Purpose: We are excited to announce the PSA 2019.2 Release.

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!

Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2019-2-Opportunity-Categories-Rule-Based-Billing-Account/ba-p/50601
Posted on Jul 8, 15:47 UTC
PSA - Australia - 2019.2 Major Release Jul 23, 14:00-16:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2019.2

Purpose: We are excited to announce the PSA 2019.2 Release.

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!

Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2019-2-Opportunity-Categories-Rule-Based-Billing-Account/ba-p/50601
Posted on Jul 8, 15:38 UTC
PSA - London Datacenter - Infrastructure Maintenance Jul 25, 00:30-05:01 UTC
Purpose: Install updates on our storage arrays.

Impact: We will be installing critical updates on our storage arrays. This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jul 10, 17:20 UTC
PSA - Philadelphia Datacenter - Infrastructure Maintenance Jul 28, 03:00-08:00 UTC
Purpose: Install updates on our storage arrays.

Impact: We will be installing critical updates on our storage arrays. This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jul 10, 17:21 UTC
PSA - Philadelphia Datacenter - Infrastructure Maintenance Jul 31, 03:00-08:00 UTC
Purpose: Install updates on our storage arrays.

Impact: We will be installing critical updates on our storage arrays. This process is designed to be non-intrusive and we anticipate there will be no impact.
Posted on Jul 10, 17:21 UTC
Past Incidents
Jul 17, 2019

No incidents reported today.

Jul 16, 2019
PSA - America West / America West 2 - 2019.2 Major Release
Completed - The scheduled maintenance has been completed.
Jul 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2019.2

Purpose: We are excited to announce the PSA 2019.2 Release.

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2019-2-Opportunity-Categories-Rule-Based-Billing-Account/ba-p/50601
Jun 28, 14:28 UTC
Jul 15, 2019
RMM - Concord (US East) Unable to Remote Connect
Resolved - This incident has been resolved.
Jul 15, 20:24 UTC
Monitoring - A fix has been applied and we are monitoring the results.
Jul 15, 20:13 UTC
Update - We are continuing to investigate this issue and will update you within the next 30 minutes. Thank you for your understanding and continued patience.
Jul 15, 19:57 UTC
Investigating - We are investigating reports of being unable to initiate a Remote Connection to devices.
Jul 15, 19:18 UTC
Datto RMM - Pinotage (EU1) - 7.3.0 Release
Completed - The scheduled maintenance has been completed.
Jul 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.3.0.htm
Jun 27, 16:28 UTC
RMM - Inability to connect to US East (Virginia) Tunnel Server Grid
Resolved - This incident has been resolved.
Jul 15, 19:00 UTC
Update - We are continuing to monitor for any further issues.
Jul 15, 18:33 UTC
Monitoring - We are currently monitoring reports of failed connections to the US East (Virginia) Tunnel Server Grid when performing a Remote Connection. Partners may see connections fail or re-routing through other regions in our Tunnel Server Grid.
Jul 15, 18:32 UTC
Jul 14, 2019
Scheduled Maintenance - Sunday July 14, 2019
Completed - The scheduled maintenance has been completed.
Jul 14, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:00 UTC
Scheduled - On Sunday July 14, 2019 from 8:00AM to 11:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are not expected. Completion of the maintenance will be posted on this page.
Jul 12, 20:10 UTC
Jul 13, 2019
PSA - Philadelphia Data Center -Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing enhancements to the Load Balancing configuration in our PHL Data Center. During this maintenance customers may experience up to 15 minutes of intermittent service interruptions.

Impact: Customers can expect intermittent service interruptions totaling up to no more than 15 minutes.
Jun 28, 17:25 UTC
Jul 12, 2019

No incidents reported.

Jul 11, 2019
Datto RMM - Merlot (EU2) - 7.3.0 Release
Completed - The scheduled maintenance has been completed.
Jul 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 17:00 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.3.0.htm
Jun 27, 16:27 UTC
Datto RMM - Concord (US East) - 7.3.0 Release
Completed - The scheduled maintenance has been completed.
Jul 11, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 08:00 UTC
Scheduled - Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.3.0.htm
Jun 27, 16:24 UTC
Jul 10, 2019
RMM - Pinotage agents offline
Resolved - This incident has been resolved.
Jul 10, 13:04 UTC
Monitoring - All agents have been confirmed to be back online. We are monitoring the platform.
Jul 10, 09:48 UTC
Identified - The issue has been identified, agents are coming back online. We will update this page within 30 minutes.
Jul 10, 09:32 UTC
Investigating - We are currently investigating reports of agents being offline. We will update this page within 30 minutes.
Thank you for your patience and understanding.
Jul 10, 09:20 UTC
Datto RMM - Zinfandel (EU West) - 7.3.0 Release
Completed - The scheduled maintenance has been completed.
Jul 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.3.0.htm
Jun 27, 16:23 UTC
Jul 9, 2019
PSA - America east / America East 2 - 2019.2 Major Release ** Date and Time Correction **
Completed - The scheduled maintenance has been completed.
Jul 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:00 UTC
Scheduled - ** The original notification was incorrectly sent 24 hours early. Our apologies for any impact this has caused to your business.**

Maintenance Type: PSA Major Release

Release Number: 2019.2

Purpose: We are excited to announce the PSA 2019.2 Release.

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!

Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2019-2-Opportunity-Categories-Rule-Based-Billing-Account/ba-p/50601
Jul 8, 12:17 UTC
Jul 8, 2019
Partner Portal Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jul 8, 17:01 UTC
Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Jul 8, 16:42 UTC
Datto RMM - Syrah (APAC) - 7.3.0 Release
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.3.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.3.0.htm
Jun 27, 16:22 UTC
PSA - America East / America East 2 - 2019.2 Major Release
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2019.2

Purpose: We are excited to announce the PSA 2019.2 Release.

Impact: There is no expected impact to customers during this window.

Follow the URLs below to our Release Notes and to register for our upcoming webinar!

Release Notes: https://success.autotask.net/t5/Release-Notes-Roadmap/2019-2-Opportunity-Categories-Rule-Based-Billing-Account/ba-p/50601
Webinar Registration: https://www.datto.com/events/webinar-whats-new-in-autotask-psa-2019-2-and-livemobile-release-details?utm_campaign=whats-new-autotask-psa-2019-2&utm_medium=tile&utm_source=9200
Jun 21, 14:45 UTC
Jul 7, 2019
Scheduled Maintenance - Sunday July 7, 2019
Completed - The scheduled maintenance has been completed.
Jul 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 UTC
Scheduled - On Sunday June 25, 2019 from 8:00AM to 10:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are not expected. Completion of the maintenance will be posted on this page.
Jul 5, 15:53 UTC
US Contact Center Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 13:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 UTC
Scheduled - Improving Contact Center stability. Active Support calls will be dropped. Call functionality expected to be restored within 2 minutes.
Jul 5, 18:55 UTC
Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

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