All Systems Operational
Backups ? Operational
Partner Portal ? Operational
Remote Web ? Operational
Screenshots ? Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Support Phones ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (English Europe and Asia) ? Operational
UK 2 (English Europe and Asia) ? Operational
UK Limited Release ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Pre-Release ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Autotask Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Autotask Endpoint Backup Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Sunday February 24, 2019 Feb 24, 20:00-22:00 UTC
On Sunday February 24, 2019 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Posted on Feb 23, 03:12 UTC
Bereitstellung von PSA 2018.3 für unsere deutschen Partner Feb 24, 21:00 - Feb 25, 00:00 UTC
Dieser Wartungshinweis bezieht sich auf die geplante Bereitstellung von PSA 2018.3 für unsere deutschen Partner.

Das Release ist für den 24. Februar 2019 (21:00 - 00:00 Uhr deutscher Zeit) geplant. Es sind keine Auswirkungen auf die Nutzung von PSA zu erwarten.

Mit diesem Release erhalten sowohl Administratoren von PSA als auch Endnutzer des Kundenportals ein neues Kundenportal-Ticket und die Möglichkeit, mehr als ein Konfigurationselement auf einem Ticket zu verwenden. Darüber hinaus gibt es neueUmfragen und neue Importer mit Rollback-Funktionen. Wie bei jedem Release haben wir mehrere Optimierungen der Benutzerfreundlichkeit direkt aus dem Ideenforum der Community übernommen. Klicken Sie auf die untenstehende URL zu unserer 2018.3 Release Information Page für eine detaillierte Liste mit den neuen Features und Optimierungen.

Versionshinweise für 2018.3 -
https://ww7.autotask.net/help/Content/0_RELEASE_NOTES/2018.3ReleaseNotes.htm
Posted on Feb 20, 15:21 UTC
Datto RMM - Zinfandel (US West) - 6.7.0 Release Mar 4, 08:00-11:00 UTC
We are excited to announce the Datto RMM 6.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.7.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.7.0.htm
Posted on Feb 19, 19:15 UTC
Datto RMM - Syrah (APAC) - 6.7.0 Release Mar 6, 08:00-11:00 UTC
We are excited to announce the Datto RMM 6.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.7.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.7.0.htm
Posted on Feb 19, 19:17 UTC
Datto RMM - Concord (US East) - 6.7.0 Release Mar 7, 08:00-11:00 UTC
We are excited to announce the Datto RMM 6.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.7.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.7.0.htm
Posted on Feb 19, 19:18 UTC
Datto RMM - Merlot (EU2) - 6.7.0 Release Mar 7, 18:00-21:00 UTC
We are excited to announce the Datto RMM 6.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.7.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.7.0.htm
Posted on Feb 19, 19:19 UTC
Datto RMM - Pinotage (EU1) - 6.7.0 Release Mar 11, 18:00-21:00 UTC
We are excited to announce the Datto RMM 6.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.7.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.7.0.htm
Posted on Feb 19, 19:20 UTC
Past Incidents
Feb 24, 2019

No incidents reported today.

Feb 23, 2019

No incidents reported.

Feb 22, 2019
PSA Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Feb 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 21:01 UTC
Scheduled - Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 1 - 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Feb 4, 15:40 UTC
PSA - All UK Zones (English Europe and Asia) - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 21:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on our database servers.

Impact: Customers can expect 1-2 brief (up to 5 minute) interruptions in service during the first two hours of this maintenance window.
Feb 4, 15:37 UTC
Feb 21, 2019
Support Phones Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Feb 21, 13:48 UTC
Investigating - Support Phones.partial
Feb 21, 13:28 UTC
Feb 20, 2019

No incidents reported.

Feb 19, 2019
DRMM - Merlot - Unable to perform remote control
Resolved - This incident has been resolved.
Feb 19, 08:56 UTC
Monitoring - We have taken steps and confirmed it has fixed the issue. We are still monitoring the results.
Thank you for your patience and we apologize for the impact on your business.
Feb 19, 05:11 UTC
Update - We apologize for the issue you are experiencing. We are still investigating the issue and will provide an update as soon as more information becomes available.
Feb 19, 03:58 UTC
Investigating - We are receiving reports that customers are unable to connect to remote machines.

We apologize for this experience! Our team is looking into this issue. We will provide updates as soon as more information becomes available.
Feb 19, 02:47 UTC
Feb 18, 2019

No incidents reported.

Feb 17, 2019
Scheduled Maintenance - Sunday February 17, 2018
Completed - The scheduled maintenance has been completed.
Feb 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 20:00 UTC
Scheduled - On Sunday February 17, 2019 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal, Remote Web, and Backupify SaaS Console are expected. Completion of the maintenance will be posted on this page.
Feb 15, 21:07 UTC
RMM - Pinotage (EU1)/Merlot (EU2) - Platform Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 18:00 UTC
Scheduled - In order to provide you with the best possible performance and ensure ongoing stability, we will be performing maintenance on this platform.

Impact: Partners can expect that devices will reconnect, and there will be a brief period of slow down in functionality.
Feb 13, 18:27 UTC
Feb 16, 2019
Additional traffic for Remote Web services
Completed - The scheduled maintenance has been completed.
Feb 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 UTC
Scheduled - Please be advised we are expecting additional traffic on our Remote Web infrastructure. Though we do not expect any issues, our team(s) are monitoring the traffic to ensure no problems rise
Feb 15, 20:51 UTC
Feb 14, 2019
Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:01 UTC
Scheduled - We must perform emergency maintenance at 18:00 EST on Thursday, February 14, 2019.
The maintenance should be brief and no interruptions of service are expected.
Feb 14, 22:46 UTC
Datto RMM - Syrah (APAC) - Webportal Login Failures
Postmortem - Read details
Feb 14, 16:31 UTC
Resolved - This incident is now resolved.

Syrah Platform is back to operational.

If any new issues with Syrah platform are still being experienced, please reach out to our Support team.

For any RCA related to this incident, please contact our support team via our support portal.

Thank you for your patience and we apologize for the impact on your business.
Feb 14, 03:39 UTC
Update - We are continuing to monitor Syrah platform.

Platform is still working through the backlog and we still expect some reduced performance.

Thank you for the patience
Feb 14, 02:11 UTC
Update - We have verified that the login and connection issues with Syrah(APAC) platform should be now resolved.

We will still be monitoring the situation though.

We are expecting the platform to work through some backlogs and this could, therefore, result in some reduced performance.

We will provide next update to this incident within another hour.

Thank you for your continued patience.
Feb 14, 01:32 UTC
Monitoring - We have verified that the login and connection issues with Syrah(APAC) platform should be now resolved.

We will still be monitoring the situation though.

We are expecting the platform to work through some backlogs and this could, therefore, result in some reduced performance.

We will provide next update to this incident within another hour.

Thank you for your continued patience.
Feb 14, 01:31 UTC
Update - We had identified the source of the problem to be related to AWS platform issues as suggested in our last update.

We are still monitoring the situation with AWS.

The latest update from AWS is that they are beginning to see the recovery for some Amazon Aurora Clusters and are continuing to work toward full resolution.

We will post another update as soon as there is a new one available from AWS.

Status updates on the AWS issue can be found here (https://status.aws.amazon.com/) under "Asia Pacific" or directly via the AWS RSS feed here (https://status.aws.amazon.com/rss/rds-ap-southeast-2.rss
Feb 14, 00:24 UTC
Identified - We have identified the source of the problem and it is related to AWS platform issues.

No further updates will be posted here until the issue has resolved by AWS. For status updates on the AWS issue can be found here (https://status.aws.amazon.com/) under "Asia Pacific" or directly via the AWS RSS feed here (https://status.aws.amazon.com/rss/rds-ap-southeast-2.rss)

We thank you for your continued patience.
Feb 13, 22:00 UTC
Update - We are continuing to investigate reports of login and connection failures to the Syrah (APAC) platform.

We will continue to provide updates on a half-hour basis. Thank you for your continued patience.
Feb 13, 21:17 UTC
Investigating - We are actively investigating reports of login and connection failures to the Syrah (APAC) platform.

We will provide an update to this incident within 30 minutes. Our apologies.
Feb 13, 20:46 UTC
Feb 12, 2019
Backupify SaaS Console Login Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Feb 12, 21:30 UTC
Investigating - We are currently experiencing a disruption in the Backupify SaaS Console. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Feb 12, 21:11 UTC
Feb 11, 2019

No incidents reported.

Feb 10, 2019
Scheduled Maintenance - Sunday February 10, 2019 - 9:00AM to 11:00AM EST
Completed - The scheduled maintenance has been completed.
Feb 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 14:01 UTC
Scheduled - On Sunday February 10, 2019 from 9:00AM to 11:00AM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Feb 8, 22:09 UTC
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