Cloud Continuity Restore Services
Monitoring - A fixed has been released for the Cloud Continuity recovery options such as file restores or virtualizations becoming temporarily unavailable due to higher than expected load on their respective off-site server at this time of restore.

We have seen positive improvements after the release of this fix and are continuing to monitor for it's success.
Dec 3, 15:21 UTC
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datto RMM - All Platforms - 7.8.5 Release Dec 9, 18:00-20:00 UTC
We are excited to announce the Datto RMM 7.8.5 Release.

Please Note: This is a platform only release and should not affect agent functionality.

For full details, the Datto RMM 7.8.5 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.5.htm
Posted on Dec 6, 21:38 UTC
PSA - Limited Release / UK Limited Release - 2019.3.2 Minor Release Dec 12, 02:00-05:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.3.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Posted on Dec 6, 19:59 UTC
PSA - America East / America East 2 / United Kingdom / United Kingdom 2 - 2019.3.2 Minor Release Dec 17, 02:00-05:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.3.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Posted on Dec 6, 20:01 UTC
PSA - America West / America West 2 / English Europe and Asia - 2019.3.2 Minor Release Dec 19, 02:00-05:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.3.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Posted on Dec 6, 20:03 UTC
PSA - Australia and New Zealand - 2019.3.2 Minor Release Dec 19, 15:00-17:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2019.3.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Posted on Dec 6, 20:09 UTC
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
PSA - DB Maintenance Alert - America East and America West 2 Zones - Friday, December 6th, 2019 03:00 UTC (Thursday, Dec 5th, 10:00 PM EST) - Friday, December 6th, 2019 04:00 UTC (Thursday, Dec 5th, 11:00 PM EST)
Resolved - This maintenance is now complete.
Dec 6, 04:04 UTC
Monitoring - We will be failing over an active database node so that we may perform maintenance on it without further impact to customers. During this failover, customers may experience a brief service interruption of up to 5 minutes.
Dec 5, 22:15 UTC
Dec 5, 2019
PSA - Australia / New Zealand - 2019.3.1 Minor Release
Completed - The scheduled maintenance has been completed.
Dec 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.3.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Nov 26, 17:34 UTC
Login Services
Resolved - This incident has been resolved.
Dec 5, 16:26 UTC
Monitoring - Login issues have been resolved but we are closely monitoring the situation
Dec 5, 15:56 UTC
Investigating - We are currently investigating an issue with logging into Partner Portal. Our engineering team is urgently looking into the issue and will update here.
Dec 5, 14:54 UTC
Datto RMM - Concord (US East) Agent Hotfix
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 UTC
Scheduled - In order to provide continued agent stability, we will be performing maintenance on this platform.


Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Dec 4, 14:39 UTC
PSA - Limited Release / America East / America East 2 / America West / America West 2 / UK (United Kingdom) / UK 2 (United Kingdom) / United Kingdom Limited Release (United Kingdom) / EU1 (English Europe and Asia) - 2019.3.1 Minor Release
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2019.3.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: This release is expected to be seamless and to have no impact on performance.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Nov 26, 17:32 UTC
Dec 4, 2019

No incidents reported.

Dec 3, 2019
Datto RMM - Pinotage (EU1) - 7.8.0 Release
Completed - Our extended Maintenance on Pinotage is now complete.

We apologize for the inconvenience this might have caused.
Dec 3, 02:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 22:12 UTC
Scheduled - Maintenance in progress

We have had to extend the maintenance period.

We apologize for the inconvenience this might cause. We will continue to provide updates as necessary.
Dec 2, 22:11 UTC
Dec 2, 2019
Datto RMM - Pinotage (EU1) - 7.8.0 Release
Completed - The scheduled maintenance has been completed.
Dec 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm

Update: We have extended the window of this platform's release by one hour.
Nov 12, 15:40 UTC
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019
Partner Portal Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Nov 29, 14:57 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Nov 29, 14:38 UTC
Nov 28, 2019
Datto RMM - Merlot (EU2) - 7.8.0 Release
Completed - The scheduled maintenance has been completed.
Nov 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm

Update: We have extended the window of this platform's release by one hour.
Nov 12, 15:39 UTC
Datto RMM - Concord (US East) - 7.8.0 Release
Completed - The scheduled maintenance has been completed.
Nov 28, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm

Update: We have extended the window of this platform's release by one hour.
Nov 12, 15:38 UTC
RMM - Syrah (APAC) Agent Hotfix
Completed - The scheduled maintenance has been completed.
Nov 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 10:00 UTC
Scheduled - In order to prepare for the Datto RMM SSO changes, we will be performing an Agent Hotfix.

Expected Impact: Partners can expect that devices will reconnect, CSM and Agent Browser sessions may be closed, and there will be a brief period of slow down in functionality.
Nov 27, 14:40 UTC
Nov 27, 2019
Datto RMM - Zinfandel (US West) - 7.8.0 Release
Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Nov 12, 15:36 UTC
Nov 26, 2019

No incidents reported.

Nov 25, 2019
Partner Portal Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Nov 25, 20:21 UTC
Investigating - We are investigating an issue currently impacting the Partner Portal. We will update here with further information shortly. Thank you for your patience.
Nov 25, 20:04 UTC
Datto RMM - Syrah (APAC) - 7.8.0 Release
Completed - The scheduled maintenance has been completed.
Nov 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Nov 12, 15:36 UTC
Nov 24, 2019
Scheduled Maintenance - Sunday November 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 UTC
Scheduled - On Sunday November 24, 2019 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal and the Backupify SaaS Console are possible not expected. Completion of the maintenance will be posted on this page.
Nov 23, 00:08 UTC
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