In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - We will be performing routine maintenance to Datto Academy on September 26th 2021, starting at 2:00 A.M. UTC through September 26th 2021, ending at 6:00 A.M UTC.

During this time, Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.datto.com/
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.99 % uptime
Today
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Academy Under Maintenance
90 days ago
93.64 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance Type: PSA Major Release

Release Number: 2021.2

Purpose: We are excited to announce the PSA 2021.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-2-Co-managed-environment-improvements-Rich-text-for-Form/ba-p/86270
Posted on Sep 15, 16:56 UTC
Para brindarle el mejor servicio posible, llevaremos a cabo actualizaciones fundamentales recomendadas por nuestro proveedor.

Impacto: Los clientes pueden experimentar 1 breves interrupciones en el servicio de hasta 15 minutos hacia Report Data Warehouse.
Posted on Sep 20, 17:57 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on our Report Data Warehouse database servers.

Impact: Customers can expect a brief (up to 15 minutes) interruption in service to the Report Data Warehouse views during the maintenance window.
Posted on Sep 20, 17:56 UTC
Um Ihnen den bestmöglichen Service bieten zu können, werden wir wichtige Updates vornehmen, die von unserem Anbieter empfohlen wurden.

Auswirkung: Während des Wartungszeitraums sollten Kunden mit 1 kurzen Serviceunterbrechungen (bis zu 15 Minuten) zum Report Data Warehouse.
Posted on Sep 20, 17:58 UTC
PSA - 2021.2 Major Release - AW, AW2 Sep 28, 19:00 - Sep 29, 00:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2021.2

Purpose: We are excited to announce the PSA 2021.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-2-Co-managed-environment-improvements-Rich-text-for-Form/ba-p/86270
Posted on Sep 14, 15:47 UTC
PSA - 2021.2 Major Release - AU Sep 29, 14:00-16:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2021.2

Purpose: We are excited to announce the PSA 2021.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-2-Co-managed-environment-improvements-Rich-text-for-Form/ba-p/86270
Posted on Sep 15, 16:58 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers. We will be applying vendor recommended security patches.

Impact: Customers can expect one or two brief (up to 5 minute) interruptions in service.
Posted on Sep 20, 17:41 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: ( 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Sep 20, 17:43 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect one or tw0 brief (up to 5 minute) interruptions in service.
Posted on Sep 20, 17:42 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect one or two brief (up to 5 minute) interruptions in service.
Posted on Sep 20, 17:46 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Sep 20, 17:47 UTC
Past Incidents
Sep 26, 2021

Unresolved incident: Datto Academy Maintenance 9/26/21.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - This incident has been resolved.
Sep 24, 21:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 18:39 UTC
Investigating - We are currently aware of a node outage on node gbe2-bfyii-155.

Our Engineering team is investigating the issue, but we do not currently have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
Sep 24, 16:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 24, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 15:00 UTC
Scheduled - We will be performing routine maintenance to Datto Academy on September 24th 2021, starting at 3:00 P.M. UTC through September 24 2021, ending at 7:00 P.M UTC.

During this time, Users may encounter service impacts such as interruptions or complete inaccessibility during this time-frame.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting https://status.datto.com/
Sep 23, 14:12 UTC
Resolved - This incident has been resolved.
Sep 24, 16:42 UTC
Monitoring - A check-in service interruption caused Network Manager devices to miss 1 to 2 check-in cycles (5-10 minutes). Device down alerts were triggered and can be ignored. We apologize for the extraneous emails.
Sep 22, 22:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 21:43 UTC
Update - We are continuing to investigate this issue.
Sep 22, 21:42 UTC
Investigating - Datto Networking checkin service is currently unable to process new checkins. Our engineering team is actively working on restoring the service. Device outage emails are from our service interruption not from device outages.
Sep 22, 21:42 UTC
Sep 23, 2021
Resolved - Our teams were working on an issue causing the New UI Network Discovery section to show an error on the Zinfandel and Concord platforms.

The issue was resolved on the same day and we will provide an RCA on this post when it becomes available.

We apologise for this inconvenience and appreciate your patience!
Sep 23, 15:00 UTC
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.2.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Sep 21, 20:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.2

Purpose: We are excited to announce the PSA 2021.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-2-Co-managed-environment-improvements-Rich-text-for-Form/ba-p/86270
Sep 7, 16:24 UTC
Sep 21, 2021

No incidents reported.

Sep 20, 2021
Completed - The scheduled maintenance has been completed.
Sep 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.9.0.htm
Sep 2, 12:14 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Postmortem - Read details
Sep 17, 14:09 UTC
Resolved - This incident has been resolved.
Sep 17, 14:04 UTC
Monitoring - Our Teams have received reports of devices appearing offline on the Pinotage platform.

Engineering has taken steps to resolve the issue, and devices should continue coming back online. We are monitoring the health of device connections.

We apologise for this experience and appreciate your patience!
Sep 17, 11:41 UTC
Resolved - An incident early in the day caused a large number of ConnectWise sync events to fault repeatedly. The repeated failures lead to these sync events being tagged with a very long retry interval. Once the source of the problem was resolved we've been re-running the previously faulted events and clearing the backlog. Most of the delayed syncs have now been completed, we will continue to clear the remaining backlog.
Sep 17, 06:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 05:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 04:35 UTC
Investigating - We are currently investigating an issue with the Connect Wise integration that is preventing Quotes and Sales Orders from syncing.
Sep 17, 04:19 UTC
Sep 16, 2021
Resolved - During this incidents, users on the Concord platform may have received an error when trying to connect to a device using Web Remote.

Engineering has taken steps to resolve the issue and the functionality was restored shortly after.
Sep 16, 21:00 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2021.1.14

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Sep 15, 16:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2021.1.14

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Sep 15, 16:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.9.0.htm
Sep 2, 12:13 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 16:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.1.14

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Sep 15, 16:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 9.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.9.0.htm
Sep 2, 12:12 UTC
Resolved - Between approximately 3:30 AM - 4:30 AM UTC some users experienced intermittent unresponsiveness when accessing Datto Commerce. Our analysis points to an infrastructure outage with our cloud hosting provider. The outage issue is resolved and services have returned to normal. We are continuing to investigate the root cause with Microsoft Azure Engineers.
Sep 16, 08:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 05:02 UTC
Investigating - We are currently investigating an issue where partners are unable to access the admin sections for Customers, Quotes, Sales and Purchase Orders.
Sep 16, 04:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.1.14

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Sep 15, 16:50 UTC
Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:04 UTC
Scheduled - We are excited to announce the Datto RMM 9.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.9.0.htm
Sep 2, 12:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.2.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Sep 14, 15:53 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.2

Purpose: We are excited to announce the PSA 2021.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-2-Co-managed-environment-improvements-Rich-text-for-Form/ba-p/86270
Sep 1, 14:26 UTC
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 20:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 UTC
Scheduled - Maintenance Type: PSA Minor Maintenance
Purpose: This is a minor server maintenance.
Impact: Partners may be briefly logged out during this window.
Sep 14, 14:38 UTC
Resolved - This incident has been resolved.
Sep 14, 15:39 UTC
Monitoring - A fix has been applied and we're monitoring the results.
Sep 12, 23:16 UTC
Investigating - We are currently aware of a problem with some users unable to access the Help Center (help.datto.com).
Our team is currently investigating the issue.
Currently, we do not have an ETA on when a fix will be available.
You can monitor the current status of the this issue at https://status.datto.com/
Sep 12, 20:38 UTC
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:02 UTC
Scheduled - We are excited to announce the Datto RMM 9.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 9.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv9.9.0.htm
Sep 2, 12:10 UTC
Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:01 UTC
Scheduled - On Sunday, September 12, 2021 from 2:00PM to 4:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Sep 11, 19:35 UTC
Postmortem - Read details
Sep 17, 11:24 UTC
Resolved - During this incident, users on the Concord platform may have experienced error messages when navigating in the New UI, and sporadically, jobs could have failed to run on devices.

The Engineering Team has taken steps to resolve the issue shortly after it emerged.
Sep 12, 19:30 UTC