Update - A fix has been implemented and we are monitoring results. Please be aware Alerts that were pending a ticket creation before 18:05 UTC will remain in a Ticket Pending Creation state. We apologize for any inconvenience.
Oct 20, 22:02 UTC
Monitoring - A fix has been implemented and we are monitoring results. Please be aware Alerts that were pending a ticket creation before 18:05 UTC will fail to create a ticket. We apologize for any inconvenience.
Oct 20, 18:50 UTC
Update - We are still investigating the issue. We have also noticed that attempts to setup the RMM to PSA integration are failing, in the Setup Wizard.
Oct 20, 17:22 UTC
Update - We are continuing to investigate the issue.
Oct 20, 17:07 UTC
Investigating - Our teams are currently investigating a delay for ticket creation, from alerts for Datto RMM on the Concord platform. An update will be posted here within 60 minutes with the status of this investigation.

Thank you for your patience!
Oct 20, 16:04 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Academy Operational
90 days ago
93.64 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/18/21 at 9:30 PM UTC and is expected to take up to 4 hours.
Posted on Oct 20, 12:57 UTC
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

Unresolved incident: RMM - Concord - Delayed Ticket Creation - Under Investigation.

Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:00 UTC
Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/19/21 at 4:00 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:31 UTC
Resolved - This incident has been resolved.
Oct 19, 18:12 UTC
Identified - We are currently aware of a problem where DNA management is inaccessible.

Our Engineering team has identified the issue.
Oct 19, 18:03 UTC
Resolved - This incident has been resolved.
Oct 19, 12:34 UTC
Update - Our Engineering team has taken preventative measures and the service is fully operational now.

We will continue to actively monitor the health of the service until the end of the RMM 10.0 release cycle.
Oct 12, 09:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 08:12 UTC
Identified - Our teams are currently investigating RTO agent browser 503 errors for Datto RMM on Pinotage. An update will be posted here as we progress with the status of this investigation.

Thank you for your patience!
Oct 12, 07:50 UTC
Resolved - This incident has been resolved.
Oct 19, 12:34 UTC
Monitoring - The Engineering team has deployed a new agent version that fixes the root cause of the issue. RMM Agents on endpoints will update with their regular update process.
We will continue to monitor the health of the service.
Oct 15, 13:47 UTC
Update - We are continuing to work on a fix for this issue.
Oct 15, 10:06 UTC
Identified - Our engineers have identified the issue and are currently working on a fix.

In the interim we have implemented changes that should mitigate the issue and audits should now be processing in the usual timeframe.

Note that some devices may still have a short delay until their next audit is submitted.
Oct 15, 04:45 UTC
Update - Our team is still investigating this issue, Partners may continue to experience delays with device audit.

Thank you for your continued patience.
Oct 15, 01:42 UTC
Update - We are still investigating this issue and will provide an update as soon as we are able.
Oct 14, 22:27 UTC
Investigating - Our teams are currently investigating delayed audits on new and existing devices for Datto RMM on Concord, Zinfandel, and Syrah. This may also cause a delay in policies being applies to devices. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Oct 14, 21:09 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:30 UTC
Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/18/21 at 9:30 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:30 UTC
Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:00 UTC
Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/18/21 at 4:00 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:28 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.0.0.htm
Sep 28, 15:38 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:01 UTC
Scheduled - On Sunday, October 17, 2021 from 9:00PM to 10:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Oct 17, 18:19 UTC
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:01 UTC
Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/17/21 at 4:00 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:25 UTC
Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 UTC
Scheduled - Maintenance on the Datto Store will occur from 11:00PM EDT on Friday, October 15 to 3:00AM EDT on Saturday, October 16. During this time the Store will be unavailable.
Oct 15, 15:46 UTC
Oct 15, 2021
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:01 UTC
Scheduled - We are excited to announce the Datto RMM 10.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.0.0.htm
Sep 28, 15:37 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:02 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.2.6

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Oct 13, 17:57 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:01 UTC
Scheduled - We are excited to announce the Datto RMM 10.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.0.0.htm
Sep 28, 15:36 UTC
Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:04 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.2.6
Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Oct 13, 17:54 UTC
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.0.0.htm
Sep 28, 15:35 UTC
Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.0.0.htm
Sep 28, 14:50 UTC
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Postmortem - Read details
Oct 19, 14:58 UTC
Resolved - Our monitoring has confirmed the issue is resolved.

Thank you again for your patience,
Oct 8, 05:39 UTC
Monitoring - Our engineers have identified and resolved the underlying issue and are continuing to monitor.

We apologise for any inconvenience caused.
Oct 8, 00:55 UTC
Update - We are continuing to investigate this issue.
Oct 7, 21:38 UTC
Investigating - Our teams are currently investigating Agent disconnects for Datto Workplace on cells US6 and 15. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Oct 7, 21:14 UTC
Oct 7, 2021
Postmortem - Read details
Oct 11, 18:27 UTC
Resolved - This incident has been resolved.
Oct 7, 20:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 18:08 UTC
Investigating - Our teams are currently investigating 504 errors, when logging into the Manager for Datto Workplace and File Protection on all cells. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Oct 7, 17:28 UTC
Postmortem - Read details
Oct 14, 20:21 UTC
Resolved - This incident has been resolved.
Oct 7, 17:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 12:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 4, 19:36 UTC
Investigating - We are currently aware of a problem with Cloud Continuity server use1-dtc-server-47.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
Oct 4, 17:09 UTC