Datto Status

RMM - Concord - Delayed Ticket Creation - Under Investigation

Update - A fix has been implemented and we are monitoring results. Please be aware Alerts that were pending a ticket creation before 18:05 UTC will remain in a Ticket Pending Creation state. We apologize for any inconvenience.
Oct 20, 22:02 UTC

Monitoring - A fix has been implemented and we are monitoring results. Please be aware Alerts that were pending a ticket creation before 18:05 UTC will fail to create a ticket. We apologize for any inconvenience.
Oct 20, 18:50 UTC

Update - We are still investigating the issue. We have also noticed that attempts to setup the RMM to PSA integration are failing, in the Setup Wizard.
Oct 20, 17:22 UTC

Update - We are continuing to investigate the issue.
Oct 20, 17:07 UTC

Investigating - Our teams are currently investigating a delay for ticket creation, from alerts for Datto RMM on the Concord platform. An update will be posted here within 60 minutes with the status of this investigation.

Thank you for your patience!
Oct 20, 16:04 UTC

Uptime over the past 90 days. View historical uptime.

Datto Login Services Operational

90 days ago

100.0 % uptime

Today

Partner Portal Operational

90 days ago

100.0 % uptime

Today

Datto BCDR Operational

Backup Operational

Device Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Backup Operational

Recovery Operational

Agent Operational

Verification Operational

Autotask PSA Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection and Backupify Operational

Backupify Backups Operational

Backupify SaaS Console Login Operational

Backupify Seat Management Operational

Backupify SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Datto Phones Operational

90 days ago

100.0 % uptime

Today

Phone Portal (Contact Center) Operational

90 days ago

100.0 % uptime

Today

Support Phones Operational

Datto Academy Operational

90 days ago

93.64 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datto Academy Maintenance - 10/24/21 Oct 24, 04:00-08:00 UTC

Datto Academy will be undergoing a scheduled maintenance which will begin on 10/18/21 at 9:30 PM UTC and is expected to take up to 4 hours.
Posted on Oct 20, 12:57 UTC

Past Incidents

Oct 21, 2021

No incidents reported today.

Oct 20, 2021

Unresolved incident: RMM - Concord - Delayed Ticket Creation - Under Investigation.

Oct 19, 2021

Datto Academy Maintenance 10/19/21

Completed - The scheduled maintenance has been completed.
Oct 19, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:00 UTC

Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/19/21 at 4:00 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:31 UTC

DNA Management Inaccessible

Resolved - This incident has been resolved.
Oct 19, 18:12 UTC

Identified - We are currently aware of a problem where DNA management is inaccessible.

Our Engineering team has identified the issue.
Oct 19, 18:03 UTC

RMM - Pinotage - 503 errors displayed in the agent browser - Monitoring

Resolved - This incident has been resolved.
Oct 19, 12:34 UTC

Update - Our Engineering team has taken preventative measures and the service is fully operational now.

We will continue to actively monitor the health of the service until the end of the RMM 10.0 release cycle.
Oct 12, 09:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 08:12 UTC

Identified - Our teams are currently investigating RTO agent browser 503 errors for Datto RMM on Pinotage. An update will be posted here as we progress with the status of this investigation.

Thank you for your patience!
Oct 12, 07:50 UTC

RMM - Concord, Zinfandel, Syrah, Merlot - Delayed Audits

Resolved - This incident has been resolved.
Oct 19, 12:34 UTC

Monitoring - The Engineering team has deployed a new agent version that fixes the root cause of the issue. RMM Agents on endpoints will update with their regular update process.
We will continue to monitor the health of the service.
Oct 15, 13:47 UTC

Update - We are continuing to work on a fix for this issue.
Oct 15, 10:06 UTC

Identified - Our engineers have identified the issue and are currently working on a fix.

In the interim we have implemented changes that should mitigate the issue and audits should now be processing in the usual timeframe.

Note that some devices may still have a short delay until their next audit is submitted.
Oct 15, 04:45 UTC

Update - Our team is still investigating this issue, Partners may continue to experience delays with device audit.

Thank you for your continued patience.
Oct 15, 01:42 UTC

Update - We are still investigating this issue and will provide an update as soon as we are able.
Oct 14, 22:27 UTC

Investigating - Our teams are currently investigating delayed audits on new and existing devices for Datto RMM on Concord, Zinfandel, and Syrah. This may also cause a delay in policies being applies to devices. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Oct 14, 21:09 UTC

Datto Academy Maintenance 10/18/21 - Night Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 01:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:30 UTC

Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/18/21 at 9:30 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:30 UTC

Oct 18, 2021

Datto Academy Maintenance 10/18/21 - Day Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 16:00 UTC

Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/18/21 at 4:00 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:28 UTC

Datto RMM - Pinotage (EU1) - 10.0.0 Release

Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 UTC

Scheduled - We are excited to announce the Datto RMM 10.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.0.0.htm
Sep 28, 15:38 UTC

Database Maintenance for Datto Login Services, Partner Portal and Backupify SaaS Console

Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 01:01 UTC

Scheduled - On Sunday, October 17, 2021 from 9:00PM to 10:00PM EDT, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Oct 17, 18:19 UTC

Oct 17, 2021

Datto Academy Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 16:01 UTC

Scheduled - Upcoming scheduled maintenance notice :
Datto Academy will be undergoing a scheduled maintenance which will begin on 10/17/21 at 4:00 PM UTC and is expected to take up to 4 hours.
Oct 14, 19:25 UTC

Oct 16, 2021

Datto Store

Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 03:00 UTC

Scheduled - Maintenance on the Datto Store will occur from 11:00PM EDT on Friday, October 15 to 3:00AM EDT on Saturday, October 16. During this time the Store will be unavailable.
Oct 15, 15:46 UTC

Oct 15, 2021

Oct 14, 2021

Datto RMM - Merlot (EU2) - 10.0.0 Release

Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:01 UTC

PSA - 2021.2.6 Minor Release - AU

Completed - The scheduled maintenance has been completed.
Oct 14, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 14:02 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.2.6

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Oct 13, 17:57 UTC

Datto RMM - Concord (US East) - 10.0.0 Release

Completed - The scheduled maintenance has been completed.
Oct 14, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:01 UTC

PSA - 2021.2.6 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1

Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 01:04 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.2.6
Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Oct 13, 17:54 UTC

Oct 13, 2021

Datto RMM - Zinfandel (US West) - 10.0.0 Release

Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 UTC

Oct 12, 2021

Datto RMM - Syrah (APAC) - 10.0.0 Release

Completed - The scheduled maintenance has been completed.
Oct 12, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 10:00 UTC

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

Datto Workplace - Cell US6 - Agent Disconnects Under Investigation

Postmortem - Read details
Oct 19, 14:58 UTC

Resolved - Our monitoring has confirmed the issue is resolved.

Thank you again for your patience,
Oct 8, 05:39 UTC

Monitoring - Our engineers have identified and resolved the underlying issue and are continuing to monitor.

We apologise for any inconvenience caused.
Oct 8, 00:55 UTC

Update - We are continuing to investigate this issue.
Oct 7, 21:38 UTC

Investigating - Our teams are currently investigating Agent disconnects for Datto Workplace on cells US6 and 15. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Oct 7, 21:14 UTC

Oct 7, 2021

Datto Workplace and Datto File Protection - US Region - Inability to Log into Manager

Postmortem - Read details
Oct 11, 18:27 UTC

Resolved - This incident has been resolved.
Oct 7, 20:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 18:08 UTC

Investigating - Our teams are currently investigating 504 errors, when logging into the Manager for Datto Workplace and File Protection on all cells. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Oct 7, 17:28 UTC

Cloud Continuity node issues

Postmortem - Read details
Oct 14, 20:21 UTC

Resolved - This incident has been resolved.
Oct 7, 17:32 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 12:32 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 4, 19:36 UTC

Investigating - We are currently aware of a problem with Cloud Continuity server use1-dtc-server-47.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
Oct 4, 17:09 UTC

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