All Systems Operational
Partner Portal ? Operational
Support Phones ? Operational
Datto BCDR Operational
Backups ? Operational
Remote Web ? Operational
Screenshots ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PSA - UK / UK2 / English Europe - 2019.3 Major Release Nov 19, 20:00 - Nov 20, 02:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2019.3

Purpose: We are proud to announce our 2019.3 Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2019-3-Configuration-Item-UI-External-Quote-Approvals-AD-Contact/ba-p/54822
Posted on Nov 5, 12:54 UTC
PSA - Australia / New Zealand - 2019.3 Major Release Nov 20, 15:00-17:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2019.3

Purpose: We are proud to announce our 2019.3 Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2019-3-Configuration-Item-UI-External-Quote-Approvals-AD-Contact/ba-p/54822
Posted on Nov 6, 13:01 UTC
Datto RMM - Syrah (APAC) - 7.8.0 Release Nov 25, 10:00-13:00 UTC
We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Posted on Nov 12, 15:36 UTC
Datto RMM - Zinfandel (US West) - 7.8.0 Release Nov 27, 09:00-12:00 UTC
We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Posted on Nov 12, 15:36 UTC
Datto RMM - Concord (US East) - 7.8.0 Release Nov 28, 09:00-12:00 UTC
We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Posted on Nov 12, 15:38 UTC
Datto RMM - Merlot (EU2) - 7.8.0 Release Nov 28, 18:00-21:00 UTC
We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Posted on Nov 12, 15:39 UTC
Datto RMM - Pinotage (EU1) - 7.8.0 Release Dec 2, 18:00-21:00 UTC
We are excited to announce the Datto RMM 7.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.8.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.8.0.htm
Posted on Nov 12, 15:40 UTC
Past Incidents
Nov 18, 2019

No incidents reported today.

Nov 17, 2019
Scheduled Maintenance - Sunday November 17, 2019
Completed - The scheduled maintenance has been completed.
Nov 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 15:01 UTC
Scheduled - On Sunday November 17, 2019 from 10:00AM to 12:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console are possible but not expected. Completion of the maintenance will be posted on this page.
Nov 16, 00:56 UTC
Nov 16, 2019
PSA Netzwerkwartung
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 UTC
Scheduled - Zweck: Upgrade des Betriebssystems bei unserer neuen Next-Generation Firewall-Ausrüstung

Auswirkungen: Während dieses Zeitraums kann es bei der Umstellung auf die neue Anlage für Kunden eine Stunde lang zu kurzzeitigen Serviceunterbrechungen kommen.
Nov 1, 19:22 UTC
PSA - English Europe - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 UTC
Scheduled - Purpose: To upgrade the OS on our new Next-Generation Firewall equipment.

Impact: During this window, Customers may experience up to 1 hour of intermittent service interruptions during the cutover to the new equipment.
Nov 1, 17:57 UTC
PSA Mantenimiento de red
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:01 UTC
Scheduled - Propósito: Actualizar el sistema operativo en nuestro nuevo equipo de Firewall de última generación.

Impacto: Durante esta ventana, puede que los clientes experimenten hasta 1 hora de
interrupciones intermitentes del servicio durante la transición al nuevo equipo.
Nov 1, 18:59 UTC
PSA - Limited Release / America East / America East 2 / America West / America West 2 / Australia / New Zealand - Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:01 UTC
Scheduled - Purpose: To upgrade the OS on our new Next-Generation Firewall equipment.

Impact: During this window, customers may experience up to 1 hour of intermittent service interruptions during the cutover to the new equipment.
Nov 1, 17:55 UTC
Nov 15, 2019
RMM - Concord Jobs not Running
Resolved - This incident has been resolved.
Nov 15, 19:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 18:48 UTC
RMM - Zinfandel - Reports of jobs not running on Zinfandel
Resolved - This incident has been resolved.
Nov 15, 03:04 UTC
Update - The source of the issue has been addressed. Partners may still experience a delay in jobs or reports running as we catch up. Our apologies for the delay, and appreciate your patience.
Nov 15, 02:08 UTC
Update - We are continuing to monitor for any further issues.
Nov 14, 22:28 UTC
Update - We are continuing to monitor for any further issues.
Nov 14, 21:12 UTC
Monitoring - Our teams have identified an issue with Jobs not running on the Zinfandel platform. Action has been taken to address the source of the issue, and we are monitoring results.

Thank you for your patience. We will update this post shortly with a status update.
Nov 14, 21:03 UTC
Scheduled Maintenance - Thursday, November 14,2019
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 UTC
Scheduled - On Thursday November 14, 2019 from 9:00PM to 10:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Nov 13, 18:31 UTC
Nov 14, 2019
Datto Saas Protection and Backupify Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 03:00 UTC
Scheduled - Server maintenance with be performed on Wednesday, Nov 13th at 10PM EST. During this window, customers may experience 15 to 30 minutes of service interruption during the upgrade.
Nov 7, 15:01 UTC
Nov 13, 2019
PSA - America West / America West 2 - 2019.3 Major Release
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2019.3

Purpose: We are proud to announce our 2019.3 Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2019-3-Configuration-Item-UI-External-Quote-Approvals-AD-Contact/ba-p/54822
Oct 29, 11:55 UTC
Nov 12, 2019
US Contact Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 23:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:06 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 12, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 UTC
Scheduled - Migrating Contact Center UI. No anticipated impact to calls.
Nov 12, 16:21 UTC
US Contact Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 UTC
Scheduled - Migrating Contact Center UI. No anticipated impact to calls.
Nov 7, 21:58 UTC
Nov 10, 2019
Scheduled Maintenance - Sunday November 10, 2019
Completed - The scheduled maintenance has been completed.
Nov 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 14:00 UTC
Scheduled - On Sunday November 10, 2019 from 9:00AM to 11:00AM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal, Backupify SaaS Console Login and Support Phones are possible but not expected. Completion of the maintenance will be posted on this page.
Nov 8, 23:41 UTC
Nov 9, 2019

No incidents reported.

Nov 8, 2019
D200 Router Outage
Resolved - This incident has been resolved.
Nov 8, 23:41 UTC
Monitoring - We are investigating an issue where D200 Routers have been reported to not be checking in with our monitoring servers. Please bear in mind that during this time these devices were still operational and routing internet traffic.

A fix has been implemented and we are monitoring the results.
Nov 8, 15:12 UTC
Nov 7, 2019

No incidents reported.

Nov 6, 2019
PSA - America East 2 - 2019.3 Major Release
Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2019.3

Purpose: We are proud to announce our 2019.3 Release!

Impact: There is no expected impact to customers during this window.

Follow the URL below to our Release Notes!
https://success.autotask.net/t5/Release-Notes-Roadmap/2019-3-Configuration-Item-UI-External-Quote-Approvals-AD-Contact/ba-p/54822
Oct 22, 13:12 UTC
Nov 5, 2019
Partner Portal Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Nov 5, 13:25 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Nov 5, 13:06 UTC
RMM - MERLOT - Backlog of Ticket Creation from Alerts Identified
Resolved - This incident has been resolved and the backlog has been cleared
Nov 5, 09:14 UTC
Identified - The platform is working through a backlog of tickets to be created from alerts. To assist with clearing the backlog we have assigned more resources to the platform.

Partners may see tickets retroactively raised from alerts that have already been resolved on the platform.

Thank you for your patience!
Nov 5, 08:26 UTC
Nov 4, 2019
Datto RMM - Pinotage (EU1) - 7.7.0 Release
Completed - The scheduled maintenance has been completed.
Nov 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 7.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 7.7.0 Release Notes are available on the following link:
https://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv7.7.0.htm
Oct 18, 12:46 UTC
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