Monitoring - The team have made some adjustments and provided the below update; - Concord’s audit processing is keeping pace with audit submission rate. Audits are working as expected in a timely manner. - Daily audits are expected to run correctly - Root cause analysis will be released when available
May 27, 02:13 UTC
Update - We are continuing to investigate this issue. Merlot Audits should now be processing at a normal rate. Policy pushes on Concord may also be delayed.
May 26, 22:24 UTC
Investigating - Our teams are currently investigating Device Audits not completing for Datto RMM on Concord and Merlot.
We are excited to announce the Datto RMM 10.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our next generation firewall devices.
Impact: Customers can expect one or two brief (up to 5 minute) periods of increased latency and potential service interruption during the maintenance window. Posted on
May 24, 13:50 UTC
Completed -
The scheduled maintenance has been completed.
May 26, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:00 UTC
Scheduled -
We are excited to announce the Datto RMM 10.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 26, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:01 UTC
Scheduled -
A hotfix has been scheduled for platforms on our 10.7.0 release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
May 25, 17:04 UTC
Completed -
The scheduled maintenance has been completed.
May 26, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 08:00 UTC
Scheduled -
We are excited to announce the Datto RMM 10.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 25, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Scheduled -
We are excited to announce the Datto RMM 10.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 23, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 10:00 UTC
Scheduled -
We are excited to announce the Datto RMM 10.7.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 22, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 UTC
Scheduled -
Maintenance on the Datto Store will occur from 4:00PM EDT to 11:00PM EDT on Saturday, May 21. During this time the Store will be unavailable.
May 17, 15:57 UTC
Resolved -
SaaS Defense Partners experienced a service interruption which caused some resellers inability to onboard new clients to SaaS Defense in the US region.
May 17, 16:30 UTC
Completed -
The scheduled maintenance has been completed.
May 16, 01:00 UTC
Update -
Um die Auswirkungen auf Partner zu minimieren, werden wir diese Wartung um zwei Stunden verlängern. Wir gehen davon aus, dass die Auswirkungen auf die Partner minimal sein werden.
May 15, 21:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:01 UTC
Scheduled -
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.
Auswirkung: 1 Kurze (bis zu 15 Minuten) Betriebsstörungen könnten vorkommen.
May 2, 17:00 UTC
Resolved -
This incident has been resolved.
May 13, 13:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 13, 08:27 UTC
Identified -
Our Engineering team is currently working on resolving an issue that caused the Autotask PSA integration to stop functioning in the Datto Workplace and Datto File Protection Manager Portals.
At present, the integration presents users with an error message.