All Systems Operational
Backups   ? Operational
Partner Portal   ? Operational
Screenshots   ? Operational
Backupify Backups   ? Operational
Backupify SaaS Console Login   ? Operational
Support Phones   ? Operational
Autotask PSA Operational
Limited Release   ? Operational
America East   ? Operational
America East 2   ? Operational
America West   ? Operational
America West 2   ? Operational
UK (English Europe and Asia)   ? Operational
UK 2 (English Europe and Asia)   ? Operational
UK Limited Release   ? Operational
Australia / New Zealand   ? Operational
German (Deutsch)   ? Operational
Spanish (Español)   ? Operational
Pre-Release   ? Operational
Report Data Warehouse   Operational
Datto RMM Operational
Pinotage (EU1)   ? Operational
Merlot (EU2)   ? Operational
Zinfandel (US West)   ? Operational
Concord (US East)   ? Operational
Syrah (APAC)   ? Operational
Autotask Workplace Operational
AU5   ? Operational
CA3   ? Operational
EU2   ? Operational
EU4   ? Operational
EU7   ? Operational
EU16   ? Operational
US1   ? Operational
US6   ? Operational
US15   ? Operational
Autotask Endpoint Backup Operational
US8   ? Operational
EU10   ? Operational
EU11   ? Operational
EU12   ? Operational
AU14   ? Operational
CA13   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance - Sunday January 20, 2019 Jan 20, 20:00-22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 18, 19:53 UTC
Scheduled - On Sunday January 20, 2019 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal and Support Phones are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 18, 19:49 UTC
PSA - UK 1 and 2 (English Europe and Asia) - 2018.3 Major Release Jan 22, 21:00 - Jan 23, 01:00 UTC
This maintenance notice is for our deployment of PSA 2018.3.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Posted on Dec 21, 16:54 UTC
Datto RMM - Zinfandel (US West) - 6.6.0 Release Jan 28, 08:00-11:00 UTC
We are excited to announce the Datto RMM 6.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.6.0 Release Notes are available on the following link:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.6.0.htm
Posted on Jan 14, 19:51 UTC
Datto RMM - Syrah (APAC) - 6.6.0 Release Jan 30, 08:00-11:00 UTC
We are excited to announce the Datto RMM 6.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.6.0 Release Notes are available on the following link:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.6.0.htm
Posted on Jan 14, 19:53 UTC
Datto RMM - Concord (US East) - 6.6.0 Release Jan 31, 08:00-11:00 UTC
We are excited to announce the Datto RMM 6.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.6.0 Release Notes are available on the following link:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.6.0.htm
Posted on Jan 14, 19:55 UTC
Datto RMM - Merlot (EU2) - 6.6.0 Release Jan 31, 18:00-21:00 UTC
We are excited to announce the Datto RMM 6.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.6.0 Release Notes are available on the following link:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.6.0.htm
Posted on Jan 14, 19:56 UTC
PSA - America West - Infrastructure Maintenance Feb 2, 14:00-15:00 UTC
Purpose: We will be performing maintenance to proactively increase customer attachment storage

Impact: During this window, Customers in the AW Zone, will experience a service interruption of up to 30 minutes during this maintenance window where the following will not be available:

· Customer Attachments

· Key Account Icons

· Logos

· Live Report
Posted on Jan 16, 20:33 UTC
Datto RMM - Pinotage (EU1) - 6.6.0 Release Feb 4, 18:00-21:00 UTC
We are excited to announce the Datto RMM 6.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect very brief disconnects of the agent during the update window.

For full details, the Datto RMM 6.6.0 Release Notes are available on the following link:
http://help.aem.autotask.net/en/Content/0HOME/ReleaseNotes/2019/ReleaseNotesDattoRMMv6.6.0.htm
Posted on Jan 14, 19:58 UTC
Past Incidents
Jan 19, 2019

No incidents reported today.

Jan 18, 2019
Partner Portal Outage
Postmortem - Read details
Jan 19, 00:22 UTC
Resolved - This incident has been resolved.
Jan 18, 21:06 UTC
Update - We have determined the root cause of the issue
Jan 18, 21:06 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Jan 18, 20:46 UTC
Jan 17, 2019
Scheduled Maintenance - Thursday, June 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:30 UTC
Scheduled - On Thursday, June 17, 2019 from 4:30PM to 5:30PM EST, we will be performing systems maintenance. Partial interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 17, 18:52 UTC
Jan 16, 2019
PSA - Australia / New Zealand - 2018.3 Major Release
Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 UTC
Scheduled - This maintenance notice is for our deployment of PSA 2018.3.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Dec 21, 16:51 UTC
PSA - America West 1 and 2 - 2018.3 Major Release
Completed - The scheduled maintenance has been completed.
Jan 16, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 UTC
Scheduled - This maintenance notice is for our deployment of PSA 2018.3.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Dec 21, 16:49 UTC
Jan 15, 2019
Scheduled Maintenance - Tuesday January 15, 2019
Completed - The scheduled maintenance has been completed.
Jan 15, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 01:01 UTC
Scheduled - Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 14, 22:06 UTC
Jan 14, 2019

No incidents reported.

Jan 13, 2019
Partner Portal Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jan 13, 16:01 UTC
Investigating - We are currently experiencing a disruption with the Partner Portal. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Jan 13, 13:56 UTC
Scheduled Maintenance - Sunday January 13, 2019
Completed - The scheduled maintenance has been completed.
Jan 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:00 UTC
Scheduled - On Sunday January 13 from 9:00AM to 11:00AM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal are expected. Completion of the maintenance will be posted on this page.
Jan 11, 22:16 UTC
RMM - All Platforms - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 UTC
Scheduled - We'll be performing maintenance on the Database instances backing all Datto RMM platforms. This maintenance is to improve performance and reliability.

In order to provide you with the best possible service, we will be performing maintenance on this platform.

Impact: Partners can expect that devices will reconnect, and there will be a brief period of slow down in functionality.
Jan 3, 15:37 UTC
Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019
PSA - America East 2 - 2018.3 Major Release
Completed - The scheduled maintenance has been completed.
Jan 9, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 01:30 UTC
Scheduled - This maintenance notice is for the rescheduled deployment of PSA 2018.3 to our America East 2 partners.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Jan 8, 19:55 UTC
Jan 8, 2019
Support Phones Outage
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jan 8, 07:06 UTC
Investigating - Support Phones.partial
Jan 8, 06:20 UTC
PSA - America East 1 and 2 - 2018.3 Major Release
Completed - PLEASE NOTE: This scheduled maintenance has been completed, but only for the AE zone. There was an issue that came up during the release of 2018.3 to the AE2 zone. To ensure that there was no negative impact to our AE2 partners and stay within our scheduled window, we opted to reschedule the AE2 release. Our team is identifying the soonest possible time and date to complete the update. This new date and time will be scheduled and posted here.

We apologize for this change of schedule.
Jan 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 UTC
Scheduled - This maintenance notice is for our deployment of PSA 2018.3.

This release includes a new Client Portal Ticket experience for both Administrators of PSA and end-users of the Client Portal, the ability to have more than one Configuration Item on a Ticket, Thermometer Surveys, and new importers with roll-back features. As with each release, we have included several usability improvements directly from the Ideas Forum on the Community.

Follow the URL below to our 2018.3 Release Information Page for a detailed
list of these great new features and enhancements.

https://www.autotask.net/help/Content/0_RELEASE_NOTES/ReleaseMaterials.htm
Dec 21, 16:42 UTC
Jan 7, 2019

No incidents reported.

Jan 6, 2019
Scheduled Maintenance - Sunday January 6, 2019
Completed - The scheduled maintenance has been completed.
Jan 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 14:01 UTC
Scheduled - Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 4, 21:53 UTC
Jan 5, 2019

No incidents reported.

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