PSA - UKLR, LON, UK2 - Incoming Email Processing Not Creating Tickets
Incident Report for Datto
Resolved
The incident has been resolved, new emails and emails received during the interruption are now being processed as expected.

Thank you for your patience while this issue was investigated.
Posted Jan 31, 2024 - 17:23 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 31, 2024 - 16:46 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 31, 2024 - 15:51 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 31, 2024 - 14:18 UTC
Investigating
Our teams are currently investigating issues with the Incoming Email Processor not processing tickets within our LON zones.

Thank you for your patience!
Posted Jan 31, 2024 - 13:32 UTC
This incident affected: Autotask PSA (UK (United Kingdom), UK 2 (United Kingdom), UK Limited Release (United Kingdom)).