On January 31st at approximately 12:30 PM GMT, Autotask PSA Partners in the London data center experienced a service interruption that caused a delay in ticket creation via the Incoming Email Processor. 

The root cause for this service interruption was identified to be a service that was unintentionally started, diverting emails to a different data center. 

Our Engineering team deployed a fix to correct the problem on January 31st at approximately 4:30 PM GMT. The service was stopped, and emails were redirected to the correct data center. 

This was a novel scenario related to our migration to a new data center. We conducted a review of our deployment process to prevent this in the future.