PSA - UKLR, LON, UK2 - Incoming Email Processing Not Creating Tickets
The incident has been resolved, new emails and emails received during the interruption are now being processed as expected.
Thank you for your patience while this issue was investigated.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Our teams are currently investigating issues with the Incoming Email Processor not processing tickets within our LON zones.
Thank you for your patience!
This incident affected: Autotask PSA (UK (United Kingdom), UK 2 (United Kingdom), UK Limited Release (United Kingdom)).