Datto Networking Network Manager Checkin Service Outage
Incident Report for Datto
Resolved
This incident has been resolved.
Posted Sep 24, 2021 - 16:42 UTC
Monitoring
A check-in service interruption caused Network Manager devices to miss 1 to 2 check-in cycles (5-10 minutes). Device down alerts were triggered and can be ignored. We apologize for the extraneous emails.
Posted Sep 22, 2021 - 22:31 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 22, 2021 - 21:43 UTC
Update
We are continuing to investigate this issue.
Posted Sep 22, 2021 - 21:42 UTC
Investigating
Datto Networking checkin service is currently unable to process new checkins. Our engineering team is actively working on restoring the service. Device outage emails are from our service interruption not from device outages.
Posted Sep 22, 2021 - 21:42 UTC
This incident affected: Datto Networking (Network Manager, Routers, Switches, Access Points, Managed Power, CloudTrax).
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