[PSA ALL ZONES] Time-based Workflow rules failing to fire

Incident Report for Datto

Resolved

This incident has been resolved.

Posted Jun 23, 2022 - 13:52 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 23, 2022 - 12:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 23, 2022 - 11:55 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 23, 2022 - 11:45 UTC

Investigating

Our teams are currently investigating Time-based Workflow rules failing to fire

Posted Jun 23, 2022 - 10:38 UTC

This incident affected: Autotask PSA (Limited Release, America East, America East 2, America West, America West 2, UK Limited Release (United Kingdom), UK (United Kingdom), UK 2 (United Kingdom), EU1 (English Europe and Asia), Australia / New Zealand).