On January 19th, 2022 at 18:30 UTC, Datto Partners on the Concord platform experienced a service interruption which caused the inability to utilize Web Remote.

The root cause for this service interruption was identified to be an issue with the instances responsible for processing Web Remote requests not being able to consume traffic. We believe this to be a knock on effect of the earlier REST and alerts cluster issues.

The applicable instances were restarted and the service was confirmed to be restored January 19th, 2022 at 19:01 UTC.