Datto RMM - Zinfandel Platform - Agents Not Connecting To Platform
Incident Report for Datto
Resolved
This incident has been resolved.
Posted May 16, 2024 - 15:52 UTC
Monitoring
A fix has been put in place, and the Zinfandel Platform has been taken out of Maintenance Mode. We are monitoring the fix to ensure resolution of this issue.
Posted May 15, 2024 - 18:31 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 15, 2024 - 17:00 UTC
Update
We have updated the title of this incident to "Agents Not Connecting To Platform". We have placed the Zinfandel Platform into a Maintenance Mode to help mitigate the false offline alerts that might be generated. Devices may cycle between online and offline as we investigate this issue.

Thank you for your patience.
Posted May 15, 2024 - 16:09 UTC
Investigating
Our teams are currently investigating reports of False Offline Alerts for Datto RMM on our Zinfandel Platform.

Thank you for your patience!
Posted May 15, 2024 - 15:08 UTC
This incident affected: Datto RMM (Zinfandel (US West)).