Start and End Date/Time (UTC):

12:14 September 27th, 2019 - 01:00 September 28th, 2019

Platform(s) Affected:

Merlot

User Impact:

Device disconnections and inability to access the web portal

Underlying Cause:

A degradation in performance of our backend server instance.

Steps Taken:

Some services were temporarily stopped and others were restarted to reduce load. As a long term mitigation step, migrations to a data structure with improved failover is expected in 2019.