RMM - Concord - Webremote unable to connect to devices - Under Investigation
Incident Report for Datto
Postmortem

On 22-October-2021 at 14:46 UTC, Datto RMM Partners on the Concord platform experienced a service interruption which caused Web Remote to show errors during use.

The root cause for this service interruption was identified to be the failure to consume incoming transactions by a backend server.

Our Engineering team restarted the problem server and this restored the service by 14:51 UTC on the same day.

Posted Nov 03, 2021 - 10:23 UTC
Resolved
This incident has been resolved.
Posted Oct 22, 2021 - 16:40 UTC
Update
We are continuing to monitor for any further issues.
Posted Oct 22, 2021 - 16:39 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2021 - 15:17 UTC
Update
We are continuing to investigate this issue.
Posted Oct 22, 2021 - 15:16 UTC
Update
We are continuing to investigate this issue.
Posted Oct 22, 2021 - 14:57 UTC
Investigating
Our teams are currently investigating issues impacting both Webremote not being able to connect to devices as well as jobs for Datto RMM on Concord. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Posted Oct 22, 2021 - 14:56 UTC
This incident affected: Datto RMM (Concord (US East)).
← Current Status Powered by Atlassian Statuspage