Datto Status

PSA - 2022.2.8 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2022 - 01:01 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.2.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Uptime over the past 90 days. View historical uptime.

Datto Login Services Operational

90 days ago

99.99 % uptime

Today

Partner Portal Operational

90 days ago

99.95 % uptime

Today

Datto Store Operational

Product Selector Operational

Check Out Operational

Make a Payment Operational

Subscription Management Operational

Purchase History Operational

Datto Phones Operational

90 days ago

100.0 % uptime

Today

Phone Portal (Contact Center) Operational

90 days ago

100.0 % uptime

Today

Support Phones Operational

Datto Help Center Operational

Ticket Entry Operational

Knowledge Articles Operational

Chat Operational

Datto BCDR Operational

Device Registration Operational

Device Checkin Operational

Backup Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Agent Registration Operational

Backup Operational

Verification Operational

Recovery Operational

Datto Continuity for Microsoft Azure Operational

Device Registration Operational

Device Checkin Operational

Backup Operational

Verification Operational

Recovery Operational

Autotask PSA Under Maintenance

Limited Release Under Maintenance

America East Under Maintenance

America East 2 Under Maintenance

America West Under Maintenance

America West 2 Under Maintenance

UK (United Kingdom) Under Maintenance

UK 2 (United Kingdom) Under Maintenance

UK Limited Release (United Kingdom) Under Maintenance

EU1 (English Europe and Asia) Under Maintenance

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Vidal (US East) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection Operational

SaaS Protection Backups Operational

SaaS Protection Console Login Operational

SaaS Protection Seat Management Operational

SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Datto Academy Operational

Datto SaaS Defense Operational

90 days ago

100.0 % uptime

Today

Datto SaaS Defense Portal Login & Dashboards Operational

Datto SaaS Defense Client OnBoarding Operational

Datto SaaS Defense Scanning System Operational

90 days ago

100.0 % uptime

Today

Datto SaaS Defense Lucky Meter Operational

Datto EDR Operational

90 days ago

100.0 % uptime

Today

US Region Operational

90 days ago

100.0 % uptime

Today

Europe Region Operational

90 days ago

100.0 % uptime

Today

APAC Region Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datto RMM - Concord (US East) - 11.4.0 Release Dec 8, 2022 09:00-12:00 UTC

We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm
Posted on Nov 24, 2022 - 10:13 UTC

PSA - 2022.2.8 Minor Release - AU Dec 8, 2022 15:00-17:00 UTC

Maintenance Type: PSA Minor Release

Release Number: 2022.2.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Posted on Dec 07, 2022 - 17:19 UTC

Datto RMM - Merlot (EU2) - 11.4.0 Release Dec 8, 2022 18:00-21:00 UTC

PSA - DE1 / EU1 - Database Server Maintenance Dec 8, 2022 20:00-20:05 UTC

Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 5 minutes of interruption in service during the maintenance period.
Posted on Dec 07, 2022 - 17:43 UTC

PSA - 2022.2 - Versión principal del PSA - Spanish (Español) Dec 11, 2022 20:00 - Dec 12, 2022 00:00 UTC

Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2022.2

Propósito: Nos complace anunciar la versión principal de PSA 2022.2

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm
Posted on Nov 21, 2022 - 20:32 UTC

PSA - 2022.2 - PSA Major Release - German (Deutsch) Dec 11, 2022 20:00 - Dec 12, 2022 00:00 UTC

Art der Wartung: PSA Major Release

Release-Nummer: 2022.2

Zweck: Bekanntgabe von PSA 2022.2 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm
Posted on Nov 21, 2022 - 20:29 UTC

Datto RMM - Vidal (US East) - 11.4.0 Release Dec 12, 2022 09:00-12:00 UTC

Datto RMM - Pinotage (EU1) - 11.4.0 Release Dec 12, 2022 18:00-21:00 UTC

Past Incidents

Dec 8, 2022

Unresolved incident: PSA - 2022.2.8 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1.

Dec 7, 2022

Datto RMM - Zinfandel (US West) - 11.4.0 Release

Completed - The scheduled maintenance has been completed.
Dec 7, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:00 UTC

Scheduled - We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm
Nov 24, 10:13 UTC

Dec 6, 2022

PSA - All Zones - Data Warehouse Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing the quarterly patching of Data Warehouse SQL Servers.

Impact: Warehouses may be unavailable during the maintenance period.
Dec 2, 14:05 UTC

Reports of Time Out Errors When Attempting to Access Datto Workplace Online

Resolved - This incident has been resolved.
Dec 6, 20:20 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 19:33 UTC

Update - This issue has been identified and a fix is being implemented.
Dec 6, 18:25 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 6, 17:03 UTC

Update - We are continuing to investigate this issue.
Dec 6, 17:03 UTC

Investigating - We are currently investigating a time out issue when attempting to connect to Datto Workplace services on Cell 6. This page will be updated as the investigation progresses.
Dec 6, 16:24 UTC

Dec 5, 2022

Unified Continuity - BCDR Device Remote Web Outage

Resolved - This incident has been resolved.
Dec 5, 14:11 UTC

Monitoring - The hotfix has been developed and has been pushed to the fleet. We expect to see positive improvement within the hour.
Dec 2, 20:26 UTC

Identified - The problem has been identified and a hotfix is currently being developed.

It will take multiple hours to develop and fully QA the hotfix.

We will continue to post updates as new information is discovered.
Dec 2, 18:33 UTC

Update - We are currently aware of a problem where Partners cannot access the Remote Web of Datto BCDR and Networking devices.

Our Engineering team has been engaged and is actively investigating the problem.

You can monitor the current status of this issue at https://status.datto.com/
Dec 2, 15:25 UTC

Update - We are continuing to investigate this issue.
Dec 2, 14:06 UTC

Investigating - We are currently investigating an outage with the remote web for our unified continuity devices.
Dec 2, 13:54 UTC

Datto RMM - Syrah (APAC) - 11.4.0 Release

Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 UTC

Dec 4, 2022

Datto Commerce - Error received when trying to log into the application

Resolved - This is incident has been resolved. The team are performing an RCA and will release messaging when available.
Dec 4, 23:42 UTC

Monitoring - Engineering have restarted the affected application and are monitoring the results.

An investigation as to the overall cause will follow.
Dec 4, 22:34 UTC

Investigating - We are currently investigating an issue where an error is received when trying to log into the application.

Apologies for the inconvenience, we will provide a further update shortly.
Dec 4, 22:25 UTC

Dec 3, 2022

Partner Portal maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 01:00 UTC

Scheduled - Maintenance will occur on December 2, 2022 from 8:00PM to 10:00 PM EST. During this time delays may occur with on-boarding of new users, clients, and accounts.
Dec 1, 20:17 UTC

Dec 2, 2022

Dec 1, 2022

No incidents reported.

Nov 30, 2022

PSA - 2022.2 Major Release - AU

Completed - The scheduled maintenance has been completed.
Nov 30, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC

Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.2

Purpose: We are excited to announce the PSA 2022.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm
Nov 15, 16:45 UTC

PSA - AE2/AW/ES - Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 03:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:02 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 5 minutes) interruption in service during the maintenance period.
Nov 23, 16:26 UTC

PSA - 2022.2 Major Release - UK, UK2, EU1

Completed - The scheduled maintenance has been completed.
Nov 30, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 UTC

Nov 29, 2022

Nov 28, 2022

DNAs Reporting as Offline but are still Online and Functional

Resolved - This incident has been resolved.
Nov 28, 14:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 18:05 UTC

Investigating - We are currently aware of a problem where DNA Routers are reporting as offline while they are still online and fully functional.

Our Engineering team has been engaged and is actively investigating a fix for this reporting problem

You can monitor the current status of this issue at https://status.datto.com/
Nov 15, 14:46 UTC

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

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