Update - Delays with initial and incremental backups for Exchange/SharePoint services on the use1-saas-p2 pod have been resolved.

Our Engineering team has identified the root cause for the use1-saas-p3 pod, and the ETA for resolution is March 30th, 2023.

Affected Pods : pod use1-saas-p3

Impact : Customers on use1-saas-p3 may experience delays in receiving initial and incremental backups for their Exchange services.

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/

Mar 24, 2023 - 12:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 2023 - 13:01 UTC
Investigating - We are currently aware of a problem where customers on use1-saas-p2 and use1-saas-p3 may experience large delays in receiving initial and incremental backups for their Exchange/SharePoint services.

Our Engineering team is currently investigating this issue. Currently, we do not have an ETA on when a fix will be available.

Affected Pods :
1. pod use1-saas-p2
2. pod use1-saas-p3

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

Mar 09, 2023 - 15:27 UTC
Investigating - Following our 11.5.0 release partners have started experiencing an increasing amount of false offline alerts on agent-based an agentless managed devices.

Our engineering team has been working on identifying the issue triggers, and deploying code and infrastructure changes in order to mitigate the issue and pave the way to finding the root cause of the issue.

These efforts are ongoing and while progress has been achieved, and the rate of false offline alerts has dropped considerably, the root cause of the issue is still being investigated and a complete resolution is still outstanding.

In order to improve the traceability of our updates regarding this problem, we have retired the previous Datto Status post, and migrated it to the Datto Community Known Issues & Workarounds Blog.

https://community.datto.com/t5/Known-Issues-Workarounds/All-Platforms-Devices-may-alert-offline-when-their-session-is/ba-p/102689

Please follow this Post to keep up to date of our progress.

This incident will also remain active until a resolution is reached, and subscribers will be notified once this post is resolved.

Mar 13, 2023 - 11:42 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
99.89 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
99.89 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Degraded Performance
SaaS Protection Backups ? Degraded Performance
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are excited to announce the Datto RMM 11.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm

Posted on Mar 23, 2023 - 09:14 UTC
Datto RMM - Merlot (EU2) - 11.7.0 Release Mar 30, 2023 17:00-20:00 UTC
We are excited to announce the Datto RMM 11.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm

Posted on Mar 23, 2023 - 09:14 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on Performance Dashboards and the Data Warehouse.

Impact: During the maintenance window, Performance Dashboards and the Data Warehouse and will not update. Both will be updated immediately after the maintenance has been completed.

Posted on Mar 29, 2023 - 12:37 UTC
We are excited to announce the Datto RMM 11.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm

Posted on Mar 23, 2023 - 09:14 UTC
We are excited to announce the Datto RMM 11.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm

Posted on Mar 23, 2023 - 09:14 UTC
Past Incidents
Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm

Mar 23, 09:14 UTC
Completed - The scheduled maintenance has been completed.
Mar 29, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2023.1.5

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Mar 28, 20:01 UTC
Mar 28, 2023

No incidents reported.

Mar 27, 2023
Completed - The scheduled maintenance has been completed.
Mar 27, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.7.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.7.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.7.0.htm

Mar 23, 09:14 UTC
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: [Datto SaaS Protection] Large delays in receiving initial and incremental backups for Exchange/SharePoint services on use1-saas-p2 and use1-saas-p3.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Mar 21, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 14:01 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.1

Purpose: We are excited to announce the PSA 2023.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-1-Release-Details/ba-p/101949

Mar 14, 16:36 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.1

Purpose: We are excited to announce the PSA 2023.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-1-Release-Details/ba-p/101949

Mar 14, 16:33 UTC
Mar 21, 2023
Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect Autotask PSA to be slow or unresponsive during the maintenance period.

Mar 9, 16:10 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:01 UTC
Scheduled - Zweck: Um Ihnen den bestmöglichen Service zu bieten, führen wir Wartungsarbeiten an einigen unserer Datenbankserver durch.

Auswirkung: Kunden können damit rechnen, dass Autotask PSA während des Wartungszeitraums langsam ist oder nicht reagiert.

Mar 9, 16:11 UTC
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect Autotask PSA to be slow or unresponsive during the maintenance period.

Mar 9, 16:07 UTC
Mar 15, 2023
Completed - The scheduled maintenance has been completed.
Mar 15, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect Autotask PSA to be slow or unresponsive during the maintenance period.

Mar 9, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 UTC
Scheduled - Zweck: Um Ihnen den bestmöglichen Service zu bieten, führen wir Wartungsarbeiten an einigen unserer Datenbankserver durch.

Auswirkung: Kunden können damit rechnen, dass Autotask PSA während des Wartungszeitraums langsam ist oder nicht reagiert.

Mar 9, 16:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.1

Purpose: We are excited to announce the PSA 2023.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-1-Release-Details/ba-p/101949

Mar 14, 16:27 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2023.1.4

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Mar 14, 16:29 UTC