Monitoring - We are currently aware of a problem where AUE customers can experience degraded performance for service backups.


Our Engineering team has identified the issue and deployed a fix.


We are currently monitoring the results.


You can monitor the current status of this issue at https://status.datto.com/

Sep 15, 2023 - 18:58 UTC
Datto Login Services
Operational
90 days ago
100.0 % uptime
Today
Partner Portal
Operational
90 days ago
99.48 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center)
Operational
90 days ago
100.0 % uptime
Today
Support Phones
Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin
Operational
Backup
Operational
Verification
Operational
Off-Site Synchronization
Operational
Recovery
Operational
Remote Web
Operational
Cloud Continuity Operational
Agent Registration
Operational
Backup
Operational
Verification
Operational
Recovery
Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
94.51 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
94.51 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release
Operational
America East
Operational
America East 2
Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West
Operational
America West 2
Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom)
Operational
UK 2 (United Kingdom)
Operational
UK Limited Release (United Kingdom)
Operational
EU1 (English Europe and Asia)
Operational
Australia / New Zealand
Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch)
Operational
Spanish (Español)
Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1)
Operational
Merlot (EU2)
Operational
Zinfandel (US West)
Operational
Concord (US East)
Operational
Syrah (APAC)
Operational
Vidal (US East)
Operational
Datto Workplace Operational
AU5
Operational
CA3
Operational
EU2
Operational
EU4
Operational
EU7
Operational
EU16
Operational
US1
Operational
US6
Operational
US15
Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8
Operational
EU10
Operational
EU11
Operational
EU12
Operational
AU14
Operational
CA13
Operational
US9
Operational
US17
Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
SaaS Protection Backups
Operational
SaaS Protection Console Login
Operational
SaaS Protection Seat Management
Operational
SaaS Protection Client Onboarding
Operational
Datto Networking Operational
Network Manager
Operational
Routers
Operational
Switches
Operational
Access Points
Operational
Managed Power
Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application
Operational
API
Operational
Integrations
Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login
Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection
Operational
90 days ago
100.0 % uptime
Today
Detection Engine
Operational
90 days ago
100.0 % uptime
Today
Notification Engine
Operational
90 days ago
100.0 % uptime
Today
Reporting Engine
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 10 minute) interruption in service.

Posted on Oct 02, 2023 - 15:57 UTC
We will be performing a routine maintenance to Datto SaaS Protection on 10/04/2023 starting at 9:00PM UTC for an estimated 9 hours.


During this downtime you may experience an impact to systems and related services. Backups will be paused and the UI will be unavailable to users during this time.


Hosts:
gbe2-pod-1


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Posted on Oct 03, 2023 - 13:11 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 10 minute) interruption in service.

Posted on Oct 02, 2023 - 15:59 UTC
We are excited to announce the Datto RMM 12.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm

Posted on Sep 28, 2023 - 09:24 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services

Posted on Sep 22, 2023 - 19:08 UTC
PSA - LON, UK2, UKLR - Database Server Maintenance Oct 10, 2023 20:00 - Oct 11, 2023 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Posted on Sep 22, 2023 - 19:09 UTC
We are excited to announce the Datto RMM 12.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm

Posted on Sep 28, 2023 - 09:26 UTC
We are excited to announce the Datto RMM 12.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm

Posted on Sep 28, 2023 - 09:26 UTC
Datto RMM - Merlot (EU2) - 12.4.0 Release Oct 12, 2023 17:00-20:00 UTC
We are excited to announce the Datto RMM 12.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm

Posted on Sep 28, 2023 - 09:27 UTC
We are excited to announce the Datto RMM 12.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm

Posted on Sep 28, 2023 - 09:27 UTC
We are excited to announce the Datto RMM 12.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.4.0.htm

Posted on Sep 28, 2023 - 09:28 UTC
Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023
Resolved - This incident has been resolved.
Oct 3, 15:30 UTC
Update - We are continuing to monitor for any further issues.

Audit processing times are currently high, but measures have been put in place to decrease the time it takes for the processing queue to catch up.

Oct 3, 10:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 10:02 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 09:31 UTC
Investigating - Our teams are currently investigating Legacy UI performance issues for Datto RMM on the Pinotage platform.

Thank you for your patience!

Oct 3, 09:13 UTC
Resolved - This incident has been resolved.
Oct 3, 13:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 20:16 UTC
Investigating - We are currently aware of a problem where backups are not starting on use1-saas-pod8 and des1-saas-pod10/pod13.

Our Engineering team is investigating the problem and is working towards a resolution.

Affected Pods :

1. use1-saas-pod8
2. des1-saas-p10/p13

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

Oct 2, 17:28 UTC
Oct 2, 2023

Unresolved incident: Datto SaaS Protection - Degraded Performance In AUE Region.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Resolved - This incident has been resolved.
Sep 29, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 14:06 UTC
Identified - We are currently aware of a problem where Datto Partner Portal elements are not clickable in the UI.

Our Engineering team has identified the issue and is currently working towards a fix.

We do not have an ETA on when a fix will be deployed.

You can monitor the current status of this issue at https://status.datto.com/

Sep 29, 13:46 UTC
Resolved - This incident has been resolved.
Sep 29, 06:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 16:52 UTC
Update - We are continuing to investigate this issue.
Sep 28, 16:52 UTC
Update - We are continuing to investigate this issue.
Sep 28, 16:16 UTC
Investigating - Our teams are currently investigating reports of 50x errors while navigating and logging in to Datto RMM on the Concord and Merlot platforms.

Thank you for your patience!

Sep 28, 15:55 UTC
Sep 28, 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 20:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 20:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in our Data Warehouse service.

Sep 21, 14:57 UTC
Resolved - This incident has been resolved.
Sep 28, 16:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 09:01 UTC
Investigating - Our teams are currently investigating errors affecting navigation and login to the product for Datto RMM on the Merlot platform.

Thank you for your patience!

Sep 28, 08:49 UTC
Resolved - This incident has been resolved.
Sep 28, 13:27 UTC
Investigating - Emergency Maintenance on node 'gbe2-bfyii-1607' impacting all services

Our Engineering team is actively working to correct the problems on this node and return the services to working order.

You can monitor the current status of this issue at https://status.datto.com/

Sep 22, 19:48 UTC
Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2023.4.7

Purpose: General Maintenance

Impact: Partners may be briefly logged out during this window.

Sep 26, 14:24 UTC
Sep 26, 2023
Completed - The scheduled maintenance has been completed.
Sep 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2023.4.7

Purpose: General Maintenance

Impact: Partners may be briefly logged out during this window.

Sep 26, 14:18 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:01 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2023.4.7

Propósito: Mantenimiento General

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Sep 26, 14:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:01 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2023.4.7

Zweck: Allgemeine Wartung

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Sep 26, 14:21 UTC
Resolved - This incident has been resolved.
Sep 26, 15:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 17:49 UTC
Update - A fix was released that has resolved the problem for a subset of our partners.

We have received additional reports of similar behaviors that our Engineering team is actively working to address.

Partners may be unable to see all of their accounts in Account Selection when logging in with KaseyaOne credentials

As a workaround to this problem you can;
- Log out of the portal
- Navigate to auth.datto.com
- Log in using your authweb credentials instead of the KaseyaOne credentials

Sep 21, 19:15 UTC
Identified - We are aware of an issue impacting some users' ability to log into the partner portal either using the K1 SSO or directly in the Partner Portal.

A subsequent fix is currently being developed but due to an unforeseen issue discovered in QA: the hotfix is delayed.
We are aiming to release it tomorrow the 19th of September.

A workaround is available, however it requires Technical Support intervention: please reach out to Technical Support if impacted by this issue.

Sep 18, 15:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 17:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 12:34 UTC
Investigating - We are currently investigating an issue with the Single SignOn service between the KaseyaOne Portal and the Datto Partner Portal.

Users may receive an error when trying to log in via the KaseyaOne Portal Single SignOn to a Product that authenticates through the Datto Partner Portal.

Direct authentication through the Datto Partner Portal (https://auth.datto.com) continues to be successful for users affected by this issue.

Please reach out to Technical Support if you need assistance with logging in directly through the Datto Partner Portal .

You can also monitor the current status of Kaseya Systems at https://status.kaseya.net/

Sep 13, 10:32 UTC
Resolved - This incident has been resolved.
Sep 26, 11:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 15:00 UTC
Identified - Engineering is currently working on resolving issues with Datto Workplace Online in the US region.

Logging in to and navigating in the product exhibits long loading times; the pages may intermittently time out while loading.
The issue may affect logging in to Datto Workplace Online - authentication requests may time out.

Sep 25, 14:34 UTC
Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 UTC
Scheduled - Einige unserer Datenbankserver werden derzeit gewartet, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: Kunden müssen während des Wartungszeitraums mit drei kurzen Unterbrechungen rechnen.

Sep 11, 18:04 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 3 brief interruptions in service during the maintenance period.

Sep 11, 17:58 UTC
Resolved - This incident has been resolved.
Sep 21, 17:53 UTC
Update - A fix has been deployed to correct the remaining Datto Backup for Microsoft Azure new deployment issues.

We are continuing to monitor the situation to ensure that the fix was successful and no additional problems arise.

Sep 20, 18:02 UTC
Update - Our Teams have identified additional problems with new Agent deployment for Datto Continuity for Microsoft Azure and are continuing to investigate the problem.

The Datto Secure Edge product continues to function as expected

Sep 20, 15:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 13:24 UTC
Investigating - We are currently aware of an Oracle Netsuite outage that is impacting related services.

The services impacted are:
-New purchases of the Datto Secure Edge Product
-Deployment of existing Datto Secure Edge licenses
-New deployments of the Datto Backup for Microsoft Azure agents

Our Engineering team has escalated this problem to our Oracle representatives.

You can monitor the current status of this issue at https://status.datto.com/

Sep 19, 17:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2023.4.7

Purpose: General Maintenance

Impact: Partners may be briefly logged out during this window.

Sep 20, 19:52 UTC
Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 13:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 19:31 UTC
Investigating - We are currently aware of a problem where the Support Phone system is experiencing an outage which may cause inbound calls to fail to connect to a Support representative.


Our Engineering team is currently investigating the problem and working towards a resolution to restore this service.


You can monitor the current status of this issue at https://status.datto.com/

Sep 19, 18:54 UTC