In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 08, 2022 - 01:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.2.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Datto Login Services ? Operational
90 days ago
99.99 % uptime
Today
Partner Portal ? Operational
90 days ago
99.95 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Under Maintenance
Limited Release ? Under Maintenance
America East ? Under Maintenance
America East 2 ? Under Maintenance
America West ? Under Maintenance
America West 2 ? Under Maintenance
UK (United Kingdom) ? Under Maintenance
UK 2 (United Kingdom) ? Under Maintenance
UK Limited Release (United Kingdom) ? Under Maintenance
EU1 (English Europe and Asia) ? Under Maintenance
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
US Region ? Operational
90 days ago
100.0 % uptime
Today
Europe Region ? Operational
90 days ago
100.0 % uptime
Today
APAC Region ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm

Posted on Nov 24, 2022 - 10:13 UTC
PSA - 2022.2.8 Minor Release - AU Dec 8, 2022 15:00-17:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2022.2.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Posted on Dec 07, 2022 - 17:19 UTC
We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm

Posted on Nov 24, 2022 - 10:13 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 5 minutes of interruption in service during the maintenance period.

Posted on Dec 07, 2022 - 17:43 UTC
PSA - 2022.2 - Versión principal del PSA - Spanish (Español) Dec 11, 2022 20:00 - Dec 12, 2022 00:00 UTC
Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2022.2

Propósito: Nos complace anunciar la versión principal de PSA 2022.2

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm

Posted on Nov 21, 2022 - 20:32 UTC
PSA - 2022.2 - PSA Major Release - German (Deutsch) Dec 11, 2022 20:00 - Dec 12, 2022 00:00 UTC
Art der Wartung: PSA Major Release

Release-Nummer: 2022.2

Zweck: Bekanntgabe von PSA 2022.2 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm

Posted on Nov 21, 2022 - 20:29 UTC
We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm

Posted on Nov 24, 2022 - 10:13 UTC
We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm

Posted on Nov 24, 2022 - 10:13 UTC
Past Incidents
Dec 8, 2022

Unresolved incident: PSA - 2022.2.8 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1.

Dec 7, 2022
Completed - The scheduled maintenance has been completed.
Dec 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm

Nov 24, 10:13 UTC
Dec 6, 2022
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing the quarterly patching of Data Warehouse SQL Servers.

Impact: Warehouses may be unavailable during the maintenance period.

Dec 2, 14:05 UTC
Resolved - This incident has been resolved.
Dec 6, 20:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 19:33 UTC
Update - This issue has been identified and a fix is being implemented.
Dec 6, 18:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 17:03 UTC
Update - We are continuing to investigate this issue.
Dec 6, 17:03 UTC
Investigating - We are currently investigating a time out issue when attempting to connect to Datto Workplace services on Cell 6. This page will be updated as the investigation progresses.
Dec 6, 16:24 UTC
Dec 5, 2022
Resolved - This incident has been resolved.
Dec 5, 14:11 UTC
Monitoring - The hotfix has been developed and has been pushed to the fleet. We expect to see positive improvement within the hour.
Dec 2, 20:26 UTC
Identified - The problem has been identified and a hotfix is currently being developed.

It will take multiple hours to develop and fully QA the hotfix.

We will continue to post updates as new information is discovered.

Dec 2, 18:33 UTC
Update - We are currently aware of a problem where Partners cannot access the Remote Web of Datto BCDR and Networking devices.



Our Engineering team has been engaged and is actively investigating the problem.



You can monitor the current status of this issue at https://status.datto.com/

Dec 2, 15:25 UTC
Update - We are continuing to investigate this issue.
Dec 2, 14:06 UTC
Investigating - We are currently investigating an outage with the remote web for our unified continuity devices.
Dec 2, 13:54 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.4.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.4.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.4.0.htm

Nov 24, 10:12 UTC
Dec 4, 2022
Resolved - This is incident has been resolved. The team are performing an RCA and will release messaging when available.
Dec 4, 23:42 UTC
Monitoring - Engineering have restarted the affected application and are monitoring the results.

An investigation as to the overall cause will follow.

Dec 4, 22:34 UTC
Investigating - We are currently investigating an issue where an error is received when trying to log into the application.

Apologies for the inconvenience, we will provide a further update shortly.

Dec 4, 22:25 UTC
Dec 3, 2022
Completed - The scheduled maintenance has been completed.
Dec 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 01:00 UTC
Scheduled - Maintenance will occur on December 2, 2022 from 8:00PM to 10:00 PM EST. During this time delays may occur with on-boarding of new users, clients, and accounts.
Dec 1, 20:17 UTC
Dec 2, 2022
Dec 1, 2022

No incidents reported.

Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 15:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.2

Purpose: We are excited to announce the PSA 2022.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm

Nov 15, 16:45 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:02 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 1 brief (up to 5 minutes) interruption in service during the maintenance period.

Nov 23, 16:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 30, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.2

Purpose: We are excited to announce the PSA 2022.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm

Nov 15, 16:42 UTC
Nov 29, 2022
Nov 28, 2022
Resolved - This incident has been resolved.
Nov 28, 14:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 18:05 UTC
Investigating - We are currently aware of a problem where DNA Routers are reporting as offline while they are still online and fully functional.

Our Engineering team has been engaged and is actively investigating a fix for this reporting problem

You can monitor the current status of this issue at https://status.datto.com/

Nov 15, 14:46 UTC
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.