Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 03:29 UTC
Update - We are continuing to investigate this issue.
Jun 17, 15:06 UTC
Investigating - We are currently aware of a problem where SaaS Defense Banners are currently disabled.

Our Engineering team is currently working both independently and in collaboration with the Microsoft team to resolve this issue.

You can monitor the current status of this issue at https://status.datto.com/

Jun 15, 17:39 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
90 days ago
100.0 % uptime
Today
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
90 days ago
100.0 % uptime
Today
Datto Workplace Partial Outage
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Partial Outage
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are excited to announce the Datto RMM 11.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.0.0.htm

Posted on Aug 8, 16:53 UTC
We are excited to announce the Datto RMM 11.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.0.0.htm

Posted on Aug 8, 16:58 UTC
We are excited to announce the Datto RMM 11.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.0.0.htm

Posted on Aug 8, 16:58 UTC
We are excited to announce the Datto RMM 11.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.0.0.htm

Posted on Aug 8, 16:59 UTC
We are excited to announce the Datto RMM 11.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.0.0.htm

Posted on Aug 8, 16:57 UTC
We are excited to announce the Datto RMM 11.0.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.0.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv11.0.0.htm

Posted on Aug 8, 17:00 UTC
Past Incidents
Aug 8, 2022
Resolved - On 08/08/2022 at 15:59:59 UTC, CC4PC Partners with agents on the cloud device use1-dtc-server-302577, experienced a service interruption which caused them to not able to access their backup data and hence not able to run partner virtualizations or perform screenshot verifications. The issue was resolved with a reboot of the cloud device.
Aug 8, 16:00 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 21:32 UTC
Identified - Our engineering team is working with Facebook to resolve an issue with configuration of new Facebook WiFi splash pages.
Jul 13, 17:24 UTC
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 21:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 19:15 UTC
Scheduled - Maintenance Type: Server Maintenance Work

Impact: Partners may be briefly logged out during this window.

Aug 4, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 14:01 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.11

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Aug 3, 15:12 UTC
Postmortem - Read details
Aug 4, 19:24 UTC
Resolved - This incident has been resolved.
Aug 4, 15:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 14:18 UTC
Update - We are continuing to investigate this issue.
Aug 4, 12:02 UTC
Investigating - We are currently aware of a problem where SaaS Protection Partners are seeing a 500 error when trying to access their SaaS tenants.

Thank you for your patience while we work on this issue.

Aug 4, 10:05 UTC
Resolved - This incident has been resolved.
Aug 4, 09:13 UTC
Monitoring - The issue has been identified and a fix was implemented. Our team noted: access is restored.

Thank you for your patience, and we apologize for any inconvenience!

Aug 4, 08:42 UTC
Investigating - Our teams are aware, and working on resolving the login error when accessing help.datto.com.

Thank you for your patience, and we apologize for the inconvenience!

Aug 4, 06:50 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:30 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.11

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Aug 3, 15:11 UTC
Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 20:01 UTC
Scheduled - Maintenance Type: Server Maintenance Work

Impact: Partners may be briefly logged out during this window.

Aug 3, 19:50 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:16 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.11

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Aug 3, 15:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2022.1.11

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Aug 3, 15:06 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2022.1.11

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Aug 3, 15:05 UTC
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - This incident has been resolved.
Jul 29, 09:50 UTC
Update - We are continuing to investigate this issue.
Jul 29, 09:49 UTC
Investigating - We are receiving reports from partners that there is a maintenance message being displayed in the UI while there isn't maintenance ongoing.

We are currently investigating.

Thank you for your patience!

Jul 29, 09:41 UTC
Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 22:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 16:31 UTC
Identified - Our teams are currently working on an issue that may cause false offline alerts to be triggered for devices on the Concord platform

Thank you for your patience while we work on resolving this issue!

Jul 28, 15:26 UTC
Postmortem - Read details
Jul 29, 15:09 UTC
Resolved - This incident has been resolved.
Jul 28, 20:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 16:37 UTC
Identified - Engineering has identified the root cause of the issue and is currently working on identifying a fix. We will provide additional updates once available.
Jul 27, 16:45 UTC
Update - We are continuing to investigate this issue.
Jul 25, 18:41 UTC
Investigating - As of 9:30am EDT, emergency maintenance is underway for node des1-bfyii-2638. Downtime is unknown at this time.

Maintenance Type: Emergency Node Maintenance
Affected Node: des1-bfyii-2638
Impact: Backups are paused, and the UI is unavailable to users during this time.

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://help.datto.com/s/article/KB3600004035831

Jul 25, 14:45 UTC
Jul 27, 2022
Jul 26, 2022
Completed - The scheduled maintenance has been completed.
Jul 26, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:00 UTC
Scheduled - We will be performing a routine maintenance to auth.datto.com on 7/26/22 starting at 9:00 PM UTC for an estimated 2 hour.

During this downtime you may experience an impact to logins for most services.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Jul 26, 19:21 UTC
Jul 25, 2022
Completed - The scheduled maintenance has been completed.
Jul 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:01 UTC
Scheduled - We are excited to announce the Datto RMM 10.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.9.0.htm

Jul 5, 12:36 UTC