RMM - [Pinotage] - Slow performance navigating the product
Monitoring - A fix has been implemented and we're monitoring the platform performance.

Audits may be delayed while the platform is working through the backlog that built up during the course of the incident.
Jun 07, 2023 - 11:58 UTC
Investigating - Our teams are currently investigating latency issues while navigating the product for Datto RMM on Pinotage.

Thank you for your patience!
Jun 07, 2023 - 11:29 UTC
Datto EDR - Executive Threat Report - Reports are generating without any Alert or Application data.
Investigating - We are currently investigating an issue with the "Executive Threat Report" where the reports are generating without any Alert or Application data.
Jun 06, 2023 - 18:55 UTC
Datto Portal - Issues accessing Kaseya Store from Datto Partner Portal
Identified - The problem has been identified. Support has been provided further workarounds to assist with a resolution. Please submit a support case if you are experiencing this issue and our team will be able to assist.
Apr 27, 2023 - 15:15 UTC
Investigating - We are investigating an issue affecting a small percentage of Kaseya customers that may result in a '500 HTTP Error' when attempting to access the Kaseya Store / Billing Portal from the Datto Partner Portal.

The Kaseya Store / Billing Portal is accessible by:

Using a KaseyaOne account, you can access the Kaseya Store / Billing Portal from KaseyaOne to make store purchases; view/download invoices, pay bills and update payment methods.

If you don't have a KaseyaOne account, we can create your account and you will be able to access Kaseya Store / Billing Portal to make store purchases; view/download invoices, pay bills and update payment methods.

Updates will be posted on status.datto.com as we continue to work towards resolving this error condition.
Apr 20, 2023 - 14:03 UTC
Uptime over the past 90 days. View historical uptime.
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.74 % uptime
Today
Datto Store Degraded Performance
Product Selector Degraded Performance
Check Out Degraded Performance
Make a Payment Degraded Performance
Subscription Management Degraded Performance
Purchase History Degraded Performance
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Operational
90 days ago
99.97 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
99.91 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Degraded Performance
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PSA - UK2 - Database Server Maintenance Jun 7, 2023 20:00-20:05 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask may be slow or unresponsive during the maintenance period.
Posted on Jun 06, 2023 - 17:50 UTC
Past Incidents
Jun 7, 2023

Unresolved incident: RMM - [Pinotage] - Slow performance navigating the product.

Jun 6, 2023
PSA - 2023.3 - PSA Major Release - German (Deutsch)
Completed - The scheduled maintenance has been completed.
Jun 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 19:00 UTC
Scheduled - Art der Wartung: PSA Major Release

Release-Nummer: 2023.3

Zweck: Bekanntgabe von PSA 2023.3 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-3-Release-Details/ba-p/103895
Jun 6, 15:47 UTC
PSA - 2023.3 - Versión principal del PSA - Spanish (Español)
Completed - The scheduled maintenance has been completed.
Jun 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 19:00 UTC
Scheduled - Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2023.3

Propósito: Nos complace anunciar la versión principal de PSA 2023.3

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-3-Release-Details/ba-p/103895
Jun 6, 15:48 UTC
SMS Multi-Factor Authentication Errors Reported
Resolved - This incident has been resolved.
Jun 6, 13:35 UTC
Investigating - We have received reports of an unknown error being received by team users when attempting to use SMS for multi-factor authentication. We are investigating this issue.
Jun 5, 16:42 UTC
Jun 5, 2023
Jun 4, 2023
Datto Workplace DataCenter Migration and Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 UTC
Scheduled - We will be undergoing maintenance, and the service will be unavailable during this time.
May 26, 11:31 UTC
Jun 3, 2023
Datto File Protection DataCenter Migration and Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 UTC
Scheduled - We will be undergoing maintenance, and the service will be unavailable during this time.
May 26, 11:29 UTC
Jun 2, 2023

No incidents reported.

Jun 1, 2023
PSA Deutsch - Datenbankserver-Wartung
Completed - The scheduled maintenance has been completed.
Jun 1, 20:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:00 UTC
Scheduled - Auf einigen unserer Datenbankserver werden derzeit Wartungsarbeiten durchgeführt, um Ihnen den bestmöglichen Service bieten zu können.

Auswirkung: Autotask ist während der Wartungszeit möglicherweise langsam oder reagiert nicht
May 26, 14:54 UTC
Datto SaaS Protection - Certificate Issue Impacting Backups On use1-Pod7
Resolved - This incident has been resolved.
Jun 1, 16:20 UTC
Identified - We are currently aware of a problem where backups can experience an error on pod7 in the US region.

Our Engineering team has identified the problem and is working towards a resolution.

Currently, we do not have an ETA on when a fix will be available.

Affected Pod :
1. use1-pod7

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/
Jun 1, 13:46 UTC
May 31, 2023
Datto SaaS Protection - Certificate Rotation
Completed - The scheduled maintenance has been completed.
May 31, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 17:02 UTC
Scheduled - Maintenance is scheduled for 5/31/2023 at 5:00 PM UTC, for a certificate rotation. Downtime is expected to be ~2 Hours or less. Backups will be paused, and the UI will be unavailable to users during this time.

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.
May 31, 13:17 UTC
Datto Partner Portal - Missing UI Buttons and Functionality
Resolved - This incident has been resolved.
May 31, 12:53 UTC
Investigating - We are currently aware of a problem where the Partner Portal is not displaying certain UI buttons and functionality.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
May 30, 18:37 UTC
PSA - 2023.3 Major Release - AW zones
Completed - The scheduled maintenance has been completed.
May 31, 06:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.3

Purpose: We are excited to announce the PSA 2023.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-3-Release-Details/ba-p/103895
May 24, 19:06 UTC
May 30, 2023
PSA - 2023.3 Major Release - UK, UK2, EU1
Completed - The scheduled maintenance has been completed.
May 30, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 19:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.3

Purpose: We are excited to announce the PSA 2023.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-3-Release-Details/ba-p/103895
May 24, 19:05 UTC
Datto RMM - Pinotage (EU1) - 11.9.0 Release
Completed - The scheduled maintenance has been completed.
May 30, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.9.0.htm
May 12, 09:53 UTC
RMM - Merlot - Unable to create Jobs
Resolved - This incident has been resolved.
May 30, 18:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 14:43 UTC
Investigating - Our teams are currently investigating the inability to create Jobs in Datto RMM on the Merlot platform.

Thank you for your patience!
May 30, 14:41 UTC
PSA - 2023.3 Major Release - AU
Completed - The scheduled maintenance has been completed.
May 30, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 14:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.3

Purpose: We are excited to announce the PSA 2023.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-3-Release-Details/ba-p/103895
May 24, 19:03 UTC
Datto RMM - Vidal (US East) - 11.9.0 Release
Completed - The scheduled maintenance has been completed.
May 30, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.9.0.htm
May 12, 09:53 UTC
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
PSA - AU01 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask may be slow or unresponsive during the maintenance period.
May 23, 17:28 UTC
PSA - AE02 / AW01/ AW03 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 02:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 02:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask may be slow or unresponsive during the maintenance period.
May 23, 17:25 UTC
May 25, 2023
Datto RMM - Merlot (EU2) - 11.9.0 Release
Completed - The scheduled maintenance has been completed.
May 25, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:01 UTC
Scheduled - We are excited to announce the Datto RMM 11.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.9.0.htm
May 12, 09:53 UTC
Datto SaaS Protection - Auto-add for Google Seat Management is not detecting new users
Resolved - This incident has been resolved.
May 25, 18:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 18:53 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 18:05 UTC
Investigating - We are currently aware of a problem where Google Seat Management users are not being detected or auto-added after the prior backup run.


Our Engineering team has identified the problem and is working towards a solution.


Currently, we do not have an ETA on when a fix will be available.


You can monitor the current status of this issue at https://status.datto.com/
May 24, 14:13 UTC
Datto RMM - Concord (US East) - 11.9.0 Release
Completed - The scheduled maintenance has been completed.
May 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.9.0.htm
May 12, 09:53 UTC
May 24, 2023
PSA - AU01,AU02 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask may be slow or unresponsive during the maintenance period.
May 19, 13:33 UTC
Datto RMM - Zinfandel (US West) - 11.9.0 Release
Completed - The scheduled maintenance has been completed.
May 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.9.0.htm
May 12, 09:53 UTC
PSA - AE01,AE02,AE03,AW01,AW02 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 02:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 02:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 18, 21:08 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask may be slow or unresponsive during the maintenance period.
May 11, 18:58 UTC
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