In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.3

Purpose: We are excited to announce the PSA 2021.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-3-CAP-Dashboards-new-Contact-UX-MYKI-Password-Insight/ba-p/89884
Investigating - We are currently aware of a problem where our US cluster is experiencing high latency.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
Jan 26, 13:34 UTC
Monitoring - Datto has not assessed any material exposure to the log4j vulnerability that would impact the safe use of Datto products at this time. While we consider our initial response complete, we remain in a state of active monitoring and readiness to respond.
Dec 11, 18:06 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.97 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Under Maintenance
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Under Maintenance
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Operational
Backupify Backups ? Operational
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing a routine maintenance to the Datto Academy on 01/28 starting at 4 p.m. UTC for an estimated 4 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Jan 18, 21:30 UTC
Scheduled Datto Academy Maintenance Jan 29, 23:00 - Jan 30, 03:00 UTC
We will be performing a routine maintenance to the Datto Academy on 01/29 starting at 11 p.m. UTC for an estimated 4 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Jan 18, 21:31 UTC
We are excited to announce the Datto RMM 10.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.3.0.htm
Posted on Jan 17, 15:57 UTC
PSA - EU1 - Database Server Maintenance Jan 31, 21:00 - Feb 1, 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Posted on Jan 18, 18:39 UTC
PSA Deutsch - Datenbankserver-Wartung Jan 31, 21:00 - Feb 1, 01:00 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Jan 18, 18:37 UTC
PSA Deutsch - Datenbankserver-Wartung Feb 1, 21:00 - Feb 2, 01:00 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Jan 18, 18:37 UTC
PSA - EU1 - Database Server Maintenance Feb 1, 21:00 - Feb 2, 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Posted on Jan 18, 18:40 UTC
We are excited to announce the Datto RMM 10.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.3.0.htm
Posted on Jan 17, 15:58 UTC
We are excited to announce the Datto RMM 10.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.3.0.htm
Posted on Jan 17, 15:59 UTC
We are excited to announce the Datto RMM 10.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.3.0.htm
Posted on Jan 17, 16:00 UTC
PSA - EU1 - Database Server Maintenance Feb 3, 21:00 - Feb 4, 01:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Posted on Jan 18, 18:40 UTC
PSA Deutsch - Datenbankserver-Wartung Feb 3, 21:00 - Feb 4, 01:00 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Jan 18, 18:38 UTC
We are excited to announce the Datto RMM 10.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.3.0.htm
Posted on Jan 17, 16:01 UTC
Past Incidents
Jan 26, 2022
Completed - The scheduled maintenance has been completed.
Jan 26, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.3

Purpose: We are excited to announce the PSA 2021.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-3-CAP-Dashboards-new-Contact-UX-MYKI-Password-Insight/ba-p/89884
Jan 11, 14:19 UTC
Jan 25, 2022
Jan 24, 2022
Resolved - This incident has been resolved.
Jan 24, 18:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 14:31 UTC
Investigating - We are currently aware of a problem where local BCDR devices are reporting as not checking in on the Partner Portal.

Please bear in mind devices are still online and taking backups.

Our Engineering team is currently investigating the root cause of this problem.

You can monitor the current status of this issue at https://status.datto.com/
Jan 24, 13:39 UTC
Resolved - This incident has been resolved.
Jan 24, 11:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 10:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 10:13 UTC
Update - We are continuing to investigate this issue.
Jan 24, 10:09 UTC
Investigating - Our teams are currently investigating an issue with Alert Data loading on the New UI on all platforms.

We apologise for the inconvenience and thank you for your patience!
Jan 24, 09:54 UTC
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022
Resolved - This incident has been resolved.
Jan 19, 19:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 19:01 UTC
Investigating - Our teams are currently investigating Web Remote not connecting for Datto RMM on Concord. An update will be posted here within 60 minutes with the status of this investigation.

Thank you for your patience!
Jan 19, 18:47 UTC
Resolved - This incident has been resolved.
Jan 19, 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 17:45 UTC
Investigating - Our teams are currently investigating 504 errors when navigating pages or logging in and delays in alerts for Datto RMM on the Concord platform. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Jan 19, 17:04 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.3

Purpose: We are excited to announce the PSA 2021.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-3-CAP-Dashboards-new-Contact-UX-MYKI-Password-Insight/ba-p/89884
Jan 4, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jan 18, 18:38 UTC
Jan 18, 2022
Resolved - This incident impacting the Datto Store has been resolved.
Jan 18, 17:58 UTC
Update - We are continuing to work on a fix for this issue.
Jan 18, 17:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 18, 17:27 UTC
Investigating - We are currently aware of a problem accessing the Datto Store. Our team is investigating the issue. At this time we do not have an ETA on when a fix will be available.
Jan 18, 15:41 UTC
Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:01 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on 01/17 starting at 10 p.m. UTC for an estimated 1 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Jan 11, 20:36 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:01 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on 01/17 starting at 5 p.m. UTC for an estimated 1 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Jan 11, 20:36 UTC
Resolved - This incident has been resolved.
Jan 17, 15:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 15:04 UTC
Investigating - We are currently investigating the cause of Datto Help Center users not being able to access the Support Chat service.

Our Phone lines are open, and Partners can also submit tickets through the Datto Help Center.

We apologise for the inconvenience!
Jan 17, 14:56 UTC
Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on 01/16 starting at 5 p.m. UTC for an estimated 1 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Jan 11, 20:35 UTC
Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Postmortem - Read details
Jan 19, 20:50 UTC
Resolved - This incident has been resolved.
Jan 12, 21:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 19:34 UTC
Investigating - We are currently aware of a problem where the BCDR Device Remote Web may receive a 500 error upon being launched via the Partner Portal

Our Engineering team is actively investigating this issue.

Currently, there is no ETA on when a permanent resolution will be available but we will provide additional updates as new information is discovered.

You can monitor the current status of this issue at https://status.datto.com/
Jan 12, 18:17 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 UTC
Scheduled - On Tuesday, January 11, 2021 from 9:00PM to 9:30PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services. Completion of the maintenance will be posted on this page.
Jan 11, 22:58 UTC