Update - We are continuing to investigate this issue.
Jul 18, 2024 - 15:15 UTC
Investigating - Our teams are actively investigating a device filter issue whereby the "Global > Software and Site > Software" filters are displaying an error for Datto RMM on Syrah & Zinfandel.

Thank you for your patience!

Jul 18, 2024 - 09:54 UTC
Monitoring - The SaaS Defense R&D team has identified the problem and is actively working to address it.
Jul 17, 2024 - 16:57 UTC
Update - We are continuing to investigate this issue.
Jul 17, 2024 - 14:52 UTC
Update - We are continuing to investigate this issue.
Jul 16, 2024 - 14:00 UTC
Update - The Datto R&D Team continues to investigate this issue.
Jul 15, 2024 - 12:50 UTC
Investigating - We are aware of a problem where SaaS Datto Defense in the Germany region has not been scanning emails since July 5th. All other regions remain operational at this time.

The Datto R&D Team is currently investigating the issue.

Subscribe to the Status Page for up-to-date information at https://status.datto.com/

Jul 12, 2024 - 19:29 UTC
Datto Login Services ? Operational
90 days ago
99.93 % uptime
Today
Partner Portal ? Operational
90 days ago
98.37 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK 3 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Datto Backup for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
100.0 % uptime
Today
Datto Endpoint Backup for PC Operational
90 days ago
99.09 % uptime
Today
Agent Registration Operational
90 days ago
96.37 % uptime
Today
Backup Operational
90 days ago
100.0 % uptime
Today
Verification Operational
90 days ago
100.0 % uptime
Today
Recovery Operational
90 days ago
100.0 % uptime
Today
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Academy Operational
Datto AV Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Partial Outage
90 days ago
96.75 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Partial Outage
90 days ago
96.75 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Backup Operational
90 days ago
93.36 % uptime
Today
Agent Registration Operational
90 days ago
95.68 % uptime
Today
Backup Operational
90 days ago
91.04 % uptime
Today
Endpoint Backup with Disaster Recovery Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Kaseya Quote Manager (Formerly Datto Commerce) Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are excited to announce the Datto RMM 13.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.3.0.htm

Posted on Jul 08, 2024 - 08:53 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Posted on Jul 12, 2024 - 13:59 UTC
PSA - 2024.3 Major Release - LR01, UKLR01 Jul 25, 2024 01:00-06:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2024.3

Purpose: We are excited to announce the PSA 2024.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/ENGLISH/2024.3ReleaseNotes.htm

Posted on Jul 18, 2024 - 09:33 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Posted on Jul 12, 2024 - 14:01 UTC
Past Incidents
Jul 22, 2024
Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.3.0.htm

Jul 8, 08:53 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Jul 12, 13:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.3.0.htm

Jul 8, 08:53 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.3.0.htm

Jul 8, 08:53 UTC
Jul 17, 2024
Resolved - This incident has been resolved.
Jul 17, 18:57 UTC
Monitoring - We have now identified the issue and implemented a fix. Alerts on the Zinfandel platform should now be visible, as well as created and resolved properly. We are continuing to monitor the health of the platform to ensure this issue is fully resolved.
Jul 17, 18:09 UTC
Update - For clarity, alerts may not be viewable, may fail to be raised, and/or may be unable to be resolved. We are continuing to investigate all three of these alert related issues.
Jul 17, 16:23 UTC
Investigating - Our teams are currently investigating alerts that are failing to load on our Zinfandel platform.

Thank you for your patience!

Jul 17, 16:08 UTC
Resolved - This incident has been resolved.
Jul 17, 13:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 12:30 UTC
Identified - This issue has been identified and a fix is being implemented. More information will be provided as it becomes available.
Jul 12, 14:22 UTC
Update - We are aware of a problem where Datto Continuity for Microsoft Azure is experiencing an issue in which some customers may observe issues in performing restores and backups.



The Kaseya R&D Team is currently investigating this issue.



Subscribe to the Kaseya Status Page for up-to-date information athttps://status.datto.com/

Jul 12, 12:54 UTC
Investigating - We are currently investigating.
Jul 12, 01:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.3.0.htm

Jul 8, 08:55 UTC
Jul 16, 2024
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.3.0.htm

Jul 8, 08:54 UTC
Jul 14, 2024
Completed - The scheduled maintenance has been completed.
Jul 14, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 20:30 UTC
Scheduled - We will be performing maintenance to the Datto Backup for Microsoft Azure cloud servers on 7/12/2024 starting at 8:30PM UTC for an estimated 48 hours.


During this downtime you may experience an impact to backups and related services.


Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Jul 12, 20:25 UTC
Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 14:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 13:05 UTC
Identified - We are aware of a problem where the Endpoint Backup status page may fail to display agents and users may experience failures during agent registration.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Jun 21, 17:13 UTC
Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our web servers.

Impact: Partners may be briefly logged out during this window.

Jul 9, 17:19 UTC
Jul 10, 2024

No incidents reported.

Jul 9, 2024
Postmortem - Read details
Jul 10, 19:19 UTC
Resolved - This incident has been resolved.
Jul 9, 17:03 UTC
Update - We are continuing to monitor for any further issues.
Jul 8, 13:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 13:59 UTC
Identified - We are aware of a problem where Datto EDR may unexpectedly isolate certain services/policies.


The Kaseya R&D Team is actively working on a solution for this problem.


To prevent the behavior from occurring you can disable the following rule within Datto EDR
-Endpoint Protection Disable Attempted


If you require assistance with this workaround please engage our Support team by creating a ticket at https://helpdesk.kaseya.com/


Subscribe to the Datto Status Page for up-to-date information at https://status.datto.com/

Jul 8, 13:43 UTC
Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 12:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 18:47 UTC
Identified - We are currently aware of a problem where backups and restores can experience an error on node cae1-bfyii-2136.


Affected Node :

1. cae1-bfyii-2136


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:


https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


The Kaseya R&D Team has identified the issue and is working towards a resolution.


Subscribe to Datto SaaS Protection on the Status Page for up to date information :


https://status.datto.com/

Jun 27, 18:00 UTC
Resolved - The issue was identified and resolved by our teams. Thank you for your patience as we worked hard behind the scenes.
Jul 8, 03:09 UTC
Identified - The issue has been identified and a solution is being implemented.
Jul 8, 01:50 UTC
Investigating - Some customers may be receiving errors when trying to email quotes, inviting contacts, creating a new purchase order or similar actions. Errors seen are "Something went wrong, please try again or contact technical support" or "Server Error”. We are investigating on priority and will have an update as soon as possible.
Jul 8, 00:36 UTC