Update - We have completed deploying additional infrastructure to all data centers in the impacted US East and international regions. A vast majority of domains are now current on incremental backups, with the domains that received additional infrastructure in the last 24 hours expected to catch up by the end of the coming weekend.

The root cause analysis will be provided once investigations are complete.

Thank you for your patience and understanding. We remain committed to delivering exceptional service and continuous improvement.

May 17, 2024 - 20:01 UTC
Monitoring - All changes have been deployed across our v2 platform and we are monitoring the results.
May 16, 2024 - 18:54 UTC
Update - Our R&D team continues to deploy changes to alleviate backups errors on our v2 platform.


ETA for completion by region :


USE1 (use1-bfyii-xxxx) - 5/13/2024
GBE2 (gbe2-bfyii-xxxx) - 5/17/2024
DES1 (des1-bfyii-xxxx) - 5/17/2024

Please note : Timeline are subject to change

Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/

May 06, 2024 - 20:42 UTC
Update - We are continuing to work on a fix for this issue.
Apr 30, 2024 - 20:07 UTC
Update - We continue to deploy changes that have alleviated backup errors on the following v2 nodes:

use1-bfyii-1297
use1-bfyii-2475
use1-bfyii-2814
use1-bfyii-2162
use1-bfyii-2158
use1-bfyii-2364
use1-bfyii-2825
use1-bfyii-1597
use1-bfyii-1601
use1-bfyii-2597
use1-bfyii-2678
use1-bfyii-2683
use1-bfyii-2690
use1-bfyii-2735
use1-bfyii-2817
use1-bfyii-2818
use1-bfyii-2819
use1-bfyii-2374
use1-bfyii-1802
use1-bfyii-2476
use1-bfyii-1590
use1-bfyii-2298
use1-bfyii-2303
use1-bfyii-2299
use1-bfyii-2300
use1-bfyii-2301
use1-bfyii-2361
use1-bfyii-2378
use1-bfyii-2379
use1-bfyii-2730
use1-bfyii-674
use1-bfyii-1738
use1-bfyii-693
use1-bfyii-1798
use1-bfyii-2377
use1-bfyii-2368
use1-bfyii-2296
use1-bfyii-1665
use1-bfyii-2292
use1-bfyii-1740
use1-bfyii-1745
use1-bfyii-2483
use1-bfyii-1804
use1-bfyii-1811
use1-bfyii-1849
use1-bfyii-2742
use1-bfyii-1925
use1-bfyii-1949
use1-bfyii-2060
use1-bfyii-2367
use1-bfyii-2066
use1-bfyii-2057
use1-bfyii-2304

A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance.

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

Apr 26, 2024 - 19:24 UTC
Update - Changes were deployed beginning on April 18th that have alleviated backup errors on the following nodes:

use1-bfyii-2475
use1-bfyii-2814
use1-bfyii-2162
use1-bfyii-2158
use1-bfyii-2364
use1-bfyii-1601
use1-bfyii-2597
use1-bfyii-2678
use1-bfyii-2683
use1-bfyii-2690
use1-bfyii-2817
use1-bfyii-2818
use1-bfyii-2819
use1-bfyii-1802
use1-bfyii-2476
use1-bfyii-1590
use1-bfyii-2298
use1-bfyii-2303
use1-bfyii-2299
use1-bfyii-2300
use1-bfyii-2301
use1-bfyii-2361
use1-bfyii-2378
use1-bfyii-2730
use1-bfyii-674
use1-bfyii-1738
use1-bfyii-2377
use1-bfyii-2368
use1-bfyii-2296
use1-bfyii-1665
use1-bfyii-2292
use1-bfyii-1740
use1-bfyii-1745
use1-bfyii-2483
use1-bfyii-1804
use1-bfyii-1811
use1-bfyii-1849
use1-bfyii-2742
use1-bfyii-1925
use1-bfyii-1949
use1-bfyii-2060
use1-bfyii-2367
use1-bfyii-2066
use1-bfyii-2057

A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance.

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

Apr 25, 2024 - 19:54 UTC
Update - Changes were deployed beginning on April 18th that have alleviated backup errors on the following nodes:


use1-bfyii-2475
use1-bfyii-2814
use1-bfyii-2158
use1-bfyii-2364
use1-bfyii-1601
use1-bfyii-2597
use1-bfyii-2683
use1-bfyii-2690
use1-bfyii-2817
use1-bfyii-2818
use1-bfyii-1802
use1-bfyii-2476
use1-bfyii-1590
use1-bfyii-2298
use1-bfyii-2303
use1-bfyii-2299
use1-bfyii-2300
use1-bfyii-2301
use1-bfyii-2361
use1-bfyii-2378
use1-bfyii-2730
use1-bfyii-674
use1-bfyii-2377
use1-bfyii-2368
use1-bfyii-2296
use1-bfyii-1665
use1-bfyii-2483
use1-bfyii-1849
use1-bfyii-2742
use1-bfyii-2367


A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance. We expect the deployments for USE to complete by Wednesday, April 24th and for DES and GBE nodes to complete by Friday, April 26th.

Apr 24, 2024 - 19:01 UTC
Update - Changes were deployed beginning on April 18th that have alleviated backup errors on the following nodes:


use1-bfyii-1601
use1-bfyii-1665
use1-bfyii-1802
use1-bfyii-1849
use1-bfyii-2296
use1-bfyii-2298
use1-bfyii-2300
use1-bfyii-2301
use1-bfyii-2303
use1-bfyii-2367
use1-bfyii-2475
use1-bfyii-2597
use1-bfyii-2742
use1-bfyii-2817
use1-bfyii-2818
use1-bfyii-674


A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance. We expect the deployments for USE to complete by Wednesday, April 24th and for DES and GBE nodes to complete by Friday, April 26th.

Apr 23, 2024 - 19:47 UTC
Update - Changes were deployed beginning on April 18th that have alleviated backup errors on the following nodes:


use1-bfyii-2475
use1-bfyii-1601
use1-bfyii-1802
use1-bfyii-2300
use1-bfyii-2301
use1-bfyii-2296
use1-bfyii-1665
use1-bfyii-1849
use1-bfyii-2367


A subset of v2 nodes are still impacted, but additional infrastructure is in the process of being deployed against these nodes to improve performance. We expect the deployments for USE to complete by Wednesday, April 24th and for DES and GBE nodes to complete by Friday, April 26th.

Apr 22, 2024 - 22:05 UTC
Update - Changes were deployed beginning on April 18th that have reduced backup errors on the impacted nodes.

V2 nodes are still impacted, but additional infrastructure is in the process of being deployed against nodes to improve performance. We expect the deployments for USE nodes to complete by early next week and for DES and GBE nodes to complete by next Friday.

Apr 19, 2024 - 19:35 UTC
Identified - We are currently aware of a problem where a subset of Datto SaaS Protection backups will start but never complete on certain V2 nodes. This can also impact exports of affected nodes.

Please note: This is not impacting partners on v3 pods.


Our Engineering team has identified the problem and is working towards a resolution.



Subscribe to Datto SaaS Protection on the Status Page for up to date information.



You can monitor the current status of this issue at https://status.datto.com/

Apr 09, 2024 - 17:48 UTC
Update - We are continuing to monitor for any further issues.
Apr 30, 2024 - 20:07 UTC
Update - We continue to see M365 Exchange backup success rates improve across the fleet and continue to monitor the backlog to ensure re-ingest of M365 Exchange services complete.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.

Apr 26, 2024 - 18:35 UTC
Update - We continue to see improvements in Exchange backup success rates and will continue to monitor progress.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


Subscribe to Datto SaaS Protection on the Status Page for up to date information.


You can monitor the current status of this issue at https://status.datto.com/

Apr 25, 2024 - 18:52 UTC
Monitoring - M365 Exchange backup success rates continue to improve since Microsoft completed the process to pause the reindexing of M365 Exchange mailboxes on Saturday, April 20th.


Our team continues to monitor M365 Exchange backup success rates as we continue to re-ingest this backlog over the coming days.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.

Apr 24, 2024 - 18:23 UTC
Update - We continue to see an improvement in the M365 Exchange backup success rates since Microsoft completed the process to pause reindexing Exchange mailboxes on Saturday, April 20th.


As this backlog is re-ingested over the coming days, the backup success rates will continue to improve.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.

Apr 23, 2024 - 19:25 UTC
Update - On Saturday, April 20th, Microsoft completed the process to pause reindexing Exchange mailboxes – the root cause of this issue - for all Datto SaaS Protection and Backupify customers.


Since the reindexing was paused, we have seen an improvement in the Exchange backup success rate, as the backlog of re-indexed data is re-ingested. As this backlog is re-ingested over the coming days, the backup success rates will continue to improve.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling

Please note : Limit increases are temporary and will need to be applied again as needed.

Apr 22, 2024 - 21:47 UTC
Update - Microsoft has agreed to pause the re-indexing process for all impacted Datto SaaS Protection and Backupify domains. As the SaaS Protection and Backupify products work through the backlog of data that has already been re-indexed, the backup success rates will improve.


The Datto R&D team is continuing to work on mitigations to process through this backlog at a faster rate.


Some domains may still be throttled while the system works through the re-index backlog. The mitigation below can be applied to any domains that are still seeing Exchange backup failures as those domains work through the backlog.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :
https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.

Apr 19, 2024 - 19:18 UTC
Update - Microsoft has confirmed that “significant changes” to their Exchange APIs involved re-indexing certain folders, causing all items in those folders to be re-synchronized and re-ingested by Datto SaaS Protection and Backupify.


Microsoft has stated that this issue is impacting multiple backup vendors.


This issue has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests, which caused a corresponding reduction in backup success rates, particularly for Microsoft Exchange mailboxes.


The queue of data that must be re-ingested is decreasing at a linear rate and customers will see their Exchange backup success rate improve as their re-ingest completes.


We are working directly with Microsoft’s Messaging Product team on a 24x7 basis to reduce the impact of this issue and it has been escalated to a ‘Sev A’ – Microsoft’s top level.


We are also rolling out additional infrastructure to assist in processing the additional data being sent from Microsoft.


Select nodes are being moved to 1 backup per day in an attempt to further reduce the impact of this issue.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling

Please note : Limit increases are temporary and will need to be applied again as needed.

This issue is also impacting some users where backups will start and not complete. A fix for the incomplete backups issue has been identified and is being rolled out incrementally beginning Thursday, April 18 and is expected to complete by April 24th.

Apr 18, 2024 - 15:44 UTC
Update - Microsoft has confirmed that a change to the Microsoft API has caused data to re-ingest for a sub-set of folders within certain users’ Exchange mailboxes and is impacting multiple backup vendors.


This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests, particularly for Microsoft Exchange mailboxes.


As of Tuesday, April 16th, this issue was escalated within Microsoft to a SEV A and the Datto R&D team is working directly with Microsoft engineers on a 24x7 basis to bring the issue to resolution.


In parallel, additional API throttling mitigation changes were deployed on April 16th and backup success rates for both Microsoft Teams and SharePoint backups have now returned to normal levels.


Select nodes are being moved to 1 backup per day in an attempt to further reduce the impact of this issue.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :
https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


This issue is also impacting some users where backups will start and not complete. A fix for the incomplete backups issue has been identified and is being rolled out incrementally beginning Thursday, April 18 and is expected to complete by April 24th.

Apr 17, 2024 - 16:53 UTC
Update - An unexpected change to the Microsoft API has resulted in Datto SaaS Protection and Backupify re-ingesting data for a sub-set of folders within certain users’ Exchange mailboxes. This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests.


This issue has been escalated within Microsoft to a SEV A and the Datto R&D team is working directly with Microsoft engineers on a 24x7 basis to address the issue.


The platform continues to work through the queue of re-ingested data. We anticipate that the API throttling will decrease as the queue of re-ingested data is processed.


In parallel, additional API throttling mitigation changes were deployed on April 16th to improve backup success rates. This change is showing significant improvement in both Microsoft Teams and SharePoint backups, which are expected to return to normal by end of day April 16th.


Select nodes are being moved to 1 backup per day in an attempt to further reduce the impact of this issue.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :
https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


This issue is also impacting some users where backups will start and not complete. A fix for the incomplete backups issue has been identified and is being rolled out incrementally beginning Wednesday, April 17 and is expected to complete by April 24th.

Apr 16, 2024 - 17:26 UTC
Update - An unexpected change to the Microsoft API has resulted in Datto SaaS Protection and Backupify re-ingesting data for a sub-set of folders within certain users’ Exchange mailboxes. This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests.


Over the weekend, the platform continued to work through the queue of re-ingested data. We anticipate that the API throttling will decrease as the queue of re-ingested data is processed.


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


This issue is also impacting some V2 users where backups will start and not complete. A fix for the incomplete backups issue on V2 has been identified and is being rolled out beginning Monday, April 15 and the rollout is expected to complete by mid-week.

Apr 15, 2024 - 14:21 UTC
Identified - An unexpected change to the Microsoft API has resulted in Datto SaaS Protection and Backupify re-ingesting data for a sub-set of folders within certain users’ Exchange mailboxes. This has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests.


The impact is a reduction in backup success rates for the users experiencing this issue.


We are actively working with Microsoft to resolve this problem.


Mitigation :
The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling

Please note : Limit increases are temporary and will need to be applied again as needed.

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

You can monitor the current status of this issue at https://status.datto.com/

Apr 12, 2024 - 18:00 UTC
Investigating - We are currently aware of a problem where a subset of Datto SaaS Protection users can experience a M365 Exchange failure due to error "ExchangeServerBusyError".


Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit :


https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling


Please note : Limit increases are temporary and will need to be applied again as needed.


Our Engineering team is currently investigating the problem and working with Microsoft towards a resolution.


Subscribe to Datto SaaS Protection on the Status Page for up to date information.


You can monitor the current status of this issue at https://status.datto.com/

Apr 10, 2024 - 15:27 UTC
Datto Login Services ? Operational
90 days ago
99.93 % uptime
Today
Partner Portal ? Operational
90 days ago
99.04 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK 3 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are excited to announce the Datto RMM 13.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.1.0.htm

Posted on May 15, 2024 - 09:33 UTC
We are excited to announce the Datto RMM 13.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.1.0.htm

Posted on May 15, 2024 - 09:34 UTC
Datto RMM - Merlot (EU2) - 13.1.0 Release May 23, 2024 17:00-20:00 UTC
We are excited to announce the Datto RMM 13.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.1.0.htm

Posted on May 15, 2024 - 09:34 UTC
We are excited to announce the Datto RMM 13.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.1.0.htm

Posted on May 15, 2024 - 09:35 UTC
We are excited to announce the Datto RMM 13.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.1.0.htm

Posted on May 15, 2024 - 09:30 UTC
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 13.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 13.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv13.1.0.htm

May 15, 09:32 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 13:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:36 UTC
Resolved - This incident has been resolved.
May 17, 09:19 UTC
Identified - Our teams are working on resolving an issue that may cause intermittent issues with loading data related to Alerts in the Web Application on the Pinotage (EU1) platform.

The issue can be mitigated by refreshing the page in the web browser, and our teams are also monitoring the infrastructure to respond and resolve issues rapidly while working on deploying the fix later this week.

May 15, 09:41 UTC
Completed - The scheduled maintenance has been completed.
May 17, 02:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:35 UTC
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:33 UTC
Postmortem - Read details
May 20, 15:22 UTC
Resolved - This incident has been resolved.
May 16, 16:07 UTC
Update - Our Engineering team have pushed a fix for this issue and we are currently monitoring.

We sincerely apologize for any inconvenience caused by this.

Thank you for your patience!

May 16, 09:32 UTC
Monitoring - Our Engineering team have pushed a fix for this issue and we are currently monitoring.

We sincerely apologize for any inconvenience caused by this.

Thank you for your patience!

May 16, 09:31 UTC
Identified - Our Engineering team have identified the issue and are working to implement a fix.
May 16, 08:29 UTC
Investigating - We are currently aware of an issue where logins via auth.datto.com are returning 50x errors.

Our Engineering team are actively investigating the issue.

May 16, 08:04 UTC
Resolved - This incident has been resolved.
May 16, 15:52 UTC
Monitoring - A fix has been put in place, and the Zinfandel Platform has been taken out of Maintenance Mode. We are monitoring the fix to ensure resolution of this issue.
May 15, 18:31 UTC
Identified - The issue has been identified and a fix is being implemented.
May 15, 17:00 UTC
Update - We have updated the title of this incident to "Agents Not Connecting To Platform". We have placed the Zinfandel Platform into a Maintenance Mode to help mitigate the false offline alerts that might be generated. Devices may cycle between online and offline as we investigate this issue.

Thank you for your patience.

May 15, 16:09 UTC
Investigating - Our teams are currently investigating reports of False Offline Alerts for Datto RMM on our Zinfandel Platform.

Thank you for your patience!

May 15, 15:08 UTC
Completed - The scheduled maintenance has been completed.
May 16, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 13:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:32 UTC
Completed - The scheduled maintenance has been completed.
May 16, 02:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:31 UTC
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:29 UTC
Completed - The scheduled maintenance has been completed.
May 15, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 15, 18:28 UTC
Completed - The scheduled maintenance has been completed.
May 15, 02:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 11, 16:59 UTC
May 14, 2024
Resolved - This incident has been resolved.
May 14, 20:25 UTC
Monitoring - Our teams are investigating reports of false offline alerts for Datto RMM on our Zinfandel Platform. A fix has been put in place, and devices should be appearing as online again shortly. We are currently monitoring the progress of this fix.

Thank you for your patience!

May 14, 18:44 UTC
Completed - The scheduled maintenance has been completed.
May 14, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 11, 16:57 UTC
Completed - The scheduled maintenance has been completed.
May 14, 13:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 13:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 11, 16:55 UTC
Completed - The scheduled maintenance has been completed.
May 14, 02:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 11, 16:36 UTC
May 13, 2024
Completed - The scheduled maintenance has been completed.
May 13, 20:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Autotask PSA may be slow or unresponsive during the maintenance period.

Apr 11, 14:52 UTC
May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 UTC
Scheduled - We will be performing a routine maintenance to Endpoint Backup for PC in the AU region on May 10th, 2024 starting at 04:00PM UTC.

During this downtime you may experience an impact to the following systems and related services to Endpoint Backup for PCs:
- Pairing new agents

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com.

May 10, 15:53 UTC
May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 18:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance of the Data Warehouse SQL servers.

Impact: The Data Warehouse may be unavailable during the maintenance period.

Apr 11, 14:49 UTC
Resolved - This incident has been resolved.
May 10, 12:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 16:10 UTC
Identified - The issue has been identified and a fix is being implemented.
May 9, 13:49 UTC
Investigating - We are currently aware of a problem where partners may receive an HTTP ERROR 500 when attempting to download VPN credentials for D200 devices


Our Engineering team has been engaged and is actively working on fixing this problem.


You can monitor the current status of this issue at https://status.datto.com/

May 9, 13:43 UTC
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.2.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/63021/psa-minor-release-post/p2

May 8, 15:39 UTC
Completed - The scheduled maintenance has been completed.
May 9, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 9, 10:42 UTC
Scheduled - We will be performing a routine database maintenance on the Syrah (APAC) platform of Datto RMM on 9th May starting at 14:00 UTC for an estimated 30 minutes.

Expected Impact: users may experience a brief period during the maintenance where the Web Application responds slowly or is inaccessible.

May 9, 10:42 UTC
Completed - The scheduled maintenance has been completed.
May 9, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.2.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/63021/psa-minor-release-post/p2

May 8, 15:37 UTC
Completed - The scheduled maintenance has been completed.
May 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2024.2.1

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/63021/psa-minor-release-post/

May 8, 15:42 UTC
Completed - The scheduled maintenance has been completed.
May 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2024.2.1

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/63021/psa-minor-release-post/

May 8, 15:43 UTC
Completed - The scheduled maintenance has been completed.
May 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.2.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/63021/psa-minor-release-post/p2

May 8, 15:34 UTC
May 8, 2024
Resolved - This incident has been resolved.
May 8, 17:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 15:18 UTC
Update - We are continuing to investigate this issue.
May 8, 15:10 UTC
Investigating - Our teams are currently investigating reports of intermittent errors occurring in the New UI on the Vidal platform.

Thank you for your patience while we work to resolve this as soon as possible.

May 8, 14:56 UTC