Datto Status

SaaS Defense Banners Disabled

Update - We are continuing to investigate this issue.
Jun 17, 15:06 UTC

Investigating - We are currently aware of a problem where SaaS Defense Banners are currently disabled.

Our Engineering team is currently working both independently and in collaboration with the Microsoft team to resolve this issue.

You can monitor the current status of this issue at https://status.datto.com/
Jun 15, 17:39 UTC

Uptime over the past 90 days. View historical uptime.

Datto Login Services Operational

90 days ago

100.0 % uptime

Today

Partner Portal Operational

90 days ago

100.0 % uptime

Today

Datto Store Operational

Product Selector Operational

Check Out Operational

Make a Payment Operational

Subscription Management Operational

Purchase History Operational

Datto Phones Operational

90 days ago

100.0 % uptime

Today

Phone Portal (Contact Center) Operational

90 days ago

100.0 % uptime

Today

Support Phones Operational

Datto Help Center Operational

Ticket Entry Operational

Knowledge Articles Operational

Chat Operational

Datto BCDR Operational

Device Registration Operational

Device Checkin Operational

Backup Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Agent Registration Operational

Backup Operational

Verification Operational

Recovery Operational

Datto Continuity for Microsoft Azure Operational

Device Registration Operational

Device Checkin Operational

Backup Operational

Verification Operational

Recovery Operational

Autotask PSA Operational

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Operational

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection Operational

SaaS Protection Backups Operational

SaaS Protection Console Login Operational

SaaS Protection Seat Management Operational

SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Datto Academy Operational

Datto SaaS Defense Operational

90 days ago

100.0 % uptime

Today

Datto SaaS Defense Portal Login & Dashboards Operational

Datto SaaS Defense Client OnBoarding Operational

Datto SaaS Defense Scanning System Operational

90 days ago

100.0 % uptime

Today

Datto SaaS Defense Lucky Meter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PSA - 2022.1 - Versión principal del PSA - Spanish (Español) Jun 26, 19:00-23:00 UTC

Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2022.1

Propósito: Nos complace anunciar la versión principal de PSA 2022.1

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399
Posted on Jun 13, 21:46 UTC

PSA - 2022.1 - PSA Major Release - German (Deutsch) Jun 26, 19:00-23:00 UTC

Art der Wartung: PSA Major Release

Release-Nummer: 2022.1

Zweck: Bekanntgabe von PSA 2022.1 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399
Posted on Jun 13, 21:46 UTC

Datto RMM - Pinotage (EU1) - 10.8.0 Release Jun 27, 17:00-20:00 UTC

We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm
Posted on Jun 8, 15:23 UTC

Past Incidents

Jun 25, 2022

No incidents reported today.

Jun 24, 2022

PSA - 2022.1.8 Minor Release - AU

Completed - The scheduled maintenance has been completed.
Jun 24, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jun 24, 01:45 UTC

PSA - 2022.1.8 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1

Completed - The scheduled maintenance has been completed.
Jun 24, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 UTC

Jun 23, 2022

RMM - Concord - Delays with audit processing

Resolved - This incident has been resolved.
Jun 23, 22:36 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 21:48 UTC

Identified - Our teams are aware, and working on resolving the current delays in audit processing on the Concord platform

Thank you for your patience, and we apologize for the inconvenience!
Jun 23, 15:23 UTC

Datto RMM - Merlot (EU2) - 10.8.0 Release

Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:00 UTC

Scheduled - We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm
Jun 8, 15:21 UTC

PSA - 2022.1.8 Minor Release - AU

Completed - The scheduled maintenance has been completed.
Jun 23, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 14:00 UTC

RMM - Pinotage - High backlog of Audits waiting to be processed

Resolved - This incident has been resolved.
Jun 23, 15:19 UTC

Update - We are continuing to monitor for any further issues.
Jun 23, 15:19 UTC

Update - We are continuing to monitor for any further issues.
Jun 23, 13:49 UTC

Update - We are continuing to monitor for any further issues.

Audits processed by the platform may still be delayed as the service works through the backlog.
Jun 23, 11:41 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 10:42 UTC

Investigating - Our teams have identified there is a high backlog of Audits waiting to be processed for Datto RMM on Pinotage.

Thank you for your patience!
Jun 23, 10:34 UTC

RMM - Concord - Agent connection issues

Resolved - This incident has been resolved.
Jun 23, 15:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:51 UTC

Identified - Our teams are currently working on resolving agent connection issues to the Concord platform.

Thank you for your patience and we apologise for any inconvenience!
Jun 23, 11:40 UTC

PSA - 2022.1.8 Minor Release - ROLLED BACK

Completed - The scheduled maintenance has been completed.
Jun 23, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 13:00 UTC

Scheduled - Maintenance Release 2022.1.8 has been rolled back due to issues found post release.

We will advise when a new timeframe for release has been determined.
Jun 23, 12:50 UTC

[PSA ALL ZONES] Time-based Workflow rules failing to fire

Resolved - This incident has been resolved.
Jun 23, 13:52 UTC

Update - We are continuing to monitor for any further issues.
Jun 23, 12:06 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:55 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 23, 11:45 UTC

Investigating - Our teams are currently investigating Time-based Workflow rules failing to fire
Jun 23, 10:38 UTC

Datto RMM - Concord (US East) - 10.8.0 Release

Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 UTC

PSA - 2022.1.8 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1

Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 UTC

Jun 22, 2022

RMM - Zinfandel - 50x Errors when navigating platform and connecting via Agent Browser

Resolved - This incident has been resolved.
Jun 22, 19:33 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 17:10 UTC

Investigating - Our teams are currently investigating 50x Errors when navigating the platform and attempting to connect via the Agent Browser, for Datto RMM on Zinfandel.

Thank you for your patience!
Jun 22, 16:43 UTC

Datto RMM - Zinfandel (US West) - 10.8.0 Release

Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 08:00 UTC

Jun 21, 2022

Datto RMM - Syrah (Apac) - 10.8.0 Release

Completed - The scheduled maintenance has been completed.
Jun 21, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 UTC

Jun 20, 2022

PSA - AE2 - Long loading times

Resolved - This incident has been resolved.
Jun 20, 15:17 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 14:29 UTC

Identified - The issue has been identified and a fix is being implemented.
Jun 20, 14:08 UTC

Update - We are continuing to investigate this issue.
Jun 20, 14:07 UTC

Investigating - Our teams are currently investigating long loading times for PSA on the AE2 Zone.

Thank you for your patience!
Jun 20, 13:41 UTC

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Unresolved incident: SaaS Defense Banners Disabled.

Jun 16, 2022

PSA - UK, UK2, UKLR - Emergency Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 20:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 UTC

Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect one or two brief (up to 5 minute) interruptions in service.

We apologise for the short notification window for this maintenance.
Jun 16, 17:57 UTC

Datto Workplace and Datto File Protection - Canadian datacentre - Manager portal is not loading data

Resolved - This incident has been resolved.
Jun 16, 17:57 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 16:23 UTC

Investigating - Our teams are currently investigating an issue where the Workplace and File Protection Manager Portal is not loading information in Cells on the Canadian Datacentre.

Thank you for your patience while we resolve this issue!
Jun 16, 15:48 UTC

Jun 15, 2022

Jun 14, 2022

PSA - UK, UK2, UKLR - Emergency Database Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:02 UTC

PSA - 2022.1 Major Release - AU

Completed - The scheduled maintenance has been completed.
Jun 14, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 14:01 UTC

Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.1

Purpose: We are excited to announce the PSA 2022.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399
May 31, 19:54 UTC

PSA - 2022.1.7 Minor Release - LR, AE, AE2, AW, AW2, UKLR

Completed - The scheduled maintenance has been completed.
Jun 14, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.7

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jun 13, 19:39 UTC

PSA - 2022.1 Major Release - UK, UK2, EU1

Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 19:00 UTC

Jun 13, 2022

Datto Cloud Storage Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 UTC

Scheduled - We will be performing a routine maintenance to the Datto Cloud between 06/11 - 06/12 which may involve rebooting Datto Cloud servers.

During this downtime you may experience an impact to systems and services related to Datto Cloud Virtualization, Datto Cloud restore options, and off-site syncing when a server is being rebooted.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
May 31, 18:30 UTC

Jun 12, 2022

No incidents reported.

Jun 11, 2022

PSA - AE2 & AW2 - API users unable to connect / Error "Server returned HTTP Response code 503"

Resolved - This incident has been resolved.
Jun 11, 18:24 UTC

Monitoring - A fix has been implemented and we are monitoring results.
Jun 11, 18:12 UTC

Investigating - Our teams are currently investigating API users being unable to connect / Error "Server returned HTTP Response code 503" in our AE2 & AW2 zones.

Thank you for your patience!
Jun 11, 17:44 UTC

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