In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 09, 2023 - 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Update - As we continue to investigate this issue we are preparing a change to reduce the false-positive alerts for network devices. This change, which is scheduled to be rolled out on February 9th, would make it so the monitored network devices are not generating an offline alert as a result of a Network Node being reported offline.
Feb 08, 2023 - 20:35 UTC
Update - We are continuing to investigate this issue.
Feb 08, 2023 - 10:59 UTC
Investigating - Our teams are investigating the root cause, and applying interim infrastructure changes as a response, to current issues with 
- devices losing their connection to the service, alerting offline, and marking their managed network devices offline if they are network nodes
- device pages and activity log data taking a longer then desired time to load 

For further details please visit the Datto Community:
https://community.datto.com/t5/RMM/RMM-11-5-0-release-related-issues-and-remediation/m-p/101984#M16920 

Thank you for your patience!

Feb 07, 2023 - 10:57 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
99.89 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
99.89 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Under Maintenance
Limited Release ? Under Maintenance
America East ? Under Maintenance
America East 2 ? Under Maintenance
America West ? Under Maintenance
America West 2 ? Under Maintenance
UK (United Kingdom) ? Under Maintenance
UK 2 (United Kingdom) ? Under Maintenance
UK Limited Release (United Kingdom) ? Under Maintenance
EU1 (English Europe and Asia) ? Under Maintenance
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Degraded Performance
Pinotage (EU1) ? Degraded Performance
Merlot (EU2) ? Degraded Performance
Zinfandel (US West) ? Degraded Performance
Concord (US East) ? Degraded Performance
Syrah (APAC) ? Degraded Performance
Vidal (US East) ? Degraded Performance
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PSA - 2022.3.3 Minor Release - AU Feb 9, 2023 15:00-17:00 UTC
Maintenance Type: PSA Minor Release

Release Number: 2022.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Posted on Feb 08, 2023 - 19:59 UTC
Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2022.3.3

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Posted on Feb 08, 2023 - 20:01 UTC
Art der Wartung: PSA Minor Release

Release-Nummer: 2022.3.3

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Posted on Feb 08, 2023 - 20:00 UTC
PSA Deutsch - Datenbankserver-Wartung Feb 9, 2023 21:00-22:00 UTC
Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: ( Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.

Posted on Feb 06, 2023 - 16:50 UTC
PSA - EU1 - Database Server Maintenance Feb 9, 2023 21:00-22:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 5 minutes) during the maintenance window.

Posted on Feb 06, 2023 - 16:48 UTC
PSA - 2023.1 Major Release - LR, UKLR Feb 14, 2023 02:00-05:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2023.1

Purpose: We are excited to announce the PSA 2023.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/Autotask-2023-1-Release-Details/ba-p/101949

Posted on Feb 08, 2023 - 14:28 UTC
Past Incidents
Feb 9, 2023

Unresolved incident: PSA - 2022.3.3 Minor Release - LR, AE, AE2, AW, AW2, UK, UK2, UKLR, EU1.

Feb 8, 2023
Completed - The scheduled maintenance has been completed.
Feb 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption in service (up to 5 minutes) during the maintenance period.

Jan 25, 16:31 UTC
Feb 7, 2023
Resolved - This incident has been resolved.
Feb 7, 15:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 19:57 UTC
Identified - Partial functionality has been restored and normal inbound volume is starting to resume.

Please bear in mind; There are still issues our Engineering team is working through to fully restore service.

You can monitor the current status of this issue at https://status.datto.com/

Feb 6, 18:04 UTC
Investigating - We are currently aware of a problem where our Support team is not receiving inbound calls.

Our Engineering team has been engaged and is actively working to correct the issue.

You can monitor the current status of this issue at https://status.datto.com/

Feb 6, 16:28 UTC
Feb 6, 2023
Completed - The scheduled maintenance has been completed.
Feb 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.5.0.htm

Jan 20, 11:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.5.0.htm

Jan 20, 11:24 UTC
Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023
Completed - The scheduled maintenance has been completed.
Feb 2, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 19:01 UTC
Scheduled - Art der Wartung: General server maintenance.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Feb 1, 21:03 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 19:01 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Propósito: General server maintenance.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Feb 1, 21:04 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 18:01 UTC
Scheduled - We are excited to announce the Datto RMM 11.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.5.0.htm

Jan 20, 11:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Purpose: General server maintenance.

Impact: Partners may be briefly logged out during this window.

Feb 1, 20:52 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 14:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect a brief interruption (up to 5 minutes) in service.

Feb 1, 20:50 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.5.0.htm

Jan 20, 11:24 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Purpose: General server maintenance.

Impact: Partners may be briefly logged out during this window.

Feb 1, 21:01 UTC
Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 21:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 1, 16:20 UTC
Update - We are continuing to work on a fix for this issue.
Feb 1, 16:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 1, 14:28 UTC
Investigating - Our teams are currently investigating offline agents for Datto RMM on our Concord platform.

Thank you for your patience!

Feb 1, 14:11 UTC
Resolved - This incident has been resolved.
Feb 1, 20:11 UTC
Monitoring - A fix has been implemented and we are monitoring results.
Feb 1, 17:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 1, 17:01 UTC
Investigating - Our teams are currently investigating reports of long load times/unresponsive pages for PSA on the AE2 Zone.

Thank you for your patience!

Feb 1, 15:51 UTC
Completed - The scheduled maintenance has been completed.
Feb 1, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.5.0.htm

Jan 20, 11:24 UTC
Jan 31, 2023

No incidents reported.

Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 15:00 UTC
Scheduled - Maintenance is scheduled for Monday, 1/30/23 from 10am to 5pm EDT, to reboot Application Virtual Machines and KVMs for multiple Pods in USE1. Engineering expects downtime to be less than 7 hours.

Maintenance Type: Application Virtual Machines and KVMs maintenance
Affected Node: USE1 (Multiple Pods)
Impact: Downtime is expected to be ~30 minutes per machine throughout the 7 hour maintenance window. Backups will be paused, and the UI will be unavailable to users during this time. Any App nodes with exports in progress will be skipped at this time, and patched at a later date.

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://kb.datto.com/hc/en-us/articles/360000403583-Backupify-Datto-SaaS-Protection-How-do-I-check-where-my-cloud-data-Is-stored

Subscribe to Datto SaaS Protection on the Status Page for up to date information.

Jan 27, 18:41 UTC
Completed - The scheduled maintenance has been completed.
Jan 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 11.5.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 11.5.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv11.5.0.htm

Jan 20, 11:24 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 17:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 16:22 UTC
Investigating - We are currently aware of a problem where the Status Pages in the Partner Portal are experiencing degraded performance.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/

Jan 27, 15:41 UTC
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 19:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2022.3.2

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jan 25, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.3.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jan 25, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 07:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2022.3.2

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jan 25, 20:44 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 02:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.3.2

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jan 25, 20:41 UTC