Update - We are continuing to investigate this issue.
Jun 17, 15:06 UTC
Investigating - We are currently aware of a problem where SaaS Defense Banners are currently disabled.

Our Engineering team is currently working both independently and in collaboration with the Microsoft team to resolve this issue.

You can monitor the current status of this issue at https://status.datto.com/

Jun 15, 17:39 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2022.1

Propósito: Nos complace anunciar la versión principal de PSA 2022.1

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Siga la URL a continuación para ir a nuestras Notas de la versión:
https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399

Posted on Jun 13, 21:46 UTC
Art der Wartung: PSA Major Release

Release-Nummer: 2022.1

Zweck: Bekanntgabe von PSA 2022.1 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Klicken Sie auf die nachfolgende URL, um zu unseren Versionshinweisen zu gelangen:
https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399

Posted on Jun 13, 21:46 UTC
We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm

Posted on Jun 8, 15:23 UTC
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jun 24, 01:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jun 23, 23:32 UTC
Jun 23, 2022
Resolved - This incident has been resolved.
Jun 23, 22:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 21:48 UTC
Identified - Our teams are aware, and working on resolving the current delays in audit processing on the Concord platform

Thank you for your patience, and we apologize for the inconvenience!

Jun 23, 15:23 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm

Jun 8, 15:21 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jun 22, 18:46 UTC
Resolved - This incident has been resolved.
Jun 23, 15:19 UTC
Update - We are continuing to monitor for any further issues.
Jun 23, 15:19 UTC
Update - We are continuing to monitor for any further issues.
Jun 23, 13:49 UTC
Update - We are continuing to monitor for any further issues.

Audits processed by the platform may still be delayed as the service works through the backlog.

Jun 23, 11:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 10:42 UTC
Investigating - Our teams have identified there is a high backlog of Audits waiting to be processed for Datto RMM on Pinotage.

Thank you for your patience!

Jun 23, 10:34 UTC
Resolved - This incident has been resolved.
Jun 23, 15:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:51 UTC
Identified - Our teams are currently working on resolving agent connection issues to the Concord platform.

Thank you for your patience and we apologise for any inconvenience!

Jun 23, 11:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 13:00 UTC
Scheduled - Maintenance Release 2022.1.8 has been rolled back due to issues found post release.

We will advise when a new timeframe for release has been determined.

Jun 23, 12:50 UTC
Resolved - This incident has been resolved.
Jun 23, 13:52 UTC
Update - We are continuing to monitor for any further issues.
Jun 23, 12:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 11:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 11:45 UTC
Investigating - Our teams are currently investigating Time-based Workflow rules failing to fire
Jun 23, 10:38 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm

Jun 8, 15:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.8

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jun 22, 18:44 UTC
Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 19:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 17:10 UTC
Investigating - Our teams are currently investigating 50x Errors when navigating the platform and attempting to connect via the Agent Browser, for Datto RMM on Zinfandel.

Thank you for your patience!

Jun 22, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm

Jun 8, 15:19 UTC
Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 10.8.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.8.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.8.0.htm

Jun 8, 15:14 UTC
Jun 20, 2022
Resolved - This incident has been resolved.
Jun 20, 15:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 14:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 20, 14:08 UTC
Update - We are continuing to investigate this issue.
Jun 20, 14:07 UTC
Investigating - Our teams are currently investigating long loading times for PSA on the AE2 Zone.

Thank you for your patience!

Jun 20, 13:41 UTC
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Unresolved incident: SaaS Defense Banners Disabled.

Jun 16, 2022
Completed - The scheduled maintenance has been completed.
Jun 16, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect one or two brief (up to 5 minute) interruptions in service.

We apologise for the short notification window for this maintenance.

Jun 16, 17:57 UTC
Resolved - This incident has been resolved.
Jun 16, 17:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 16:23 UTC
Investigating - Our teams are currently investigating an issue where the Workplace and File Protection Manager Portal is not loading information in Cells on the Canadian Datacentre.

Thank you for your patience while we resolve this issue!

Jun 16, 15:48 UTC
Jun 15, 2022
Jun 14, 2022
Completed - The scheduled maintenance has been completed.
Jun 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:02 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect one or two brief (up to 5 minute) interruptions in service.

We apologise for the short notification window for this maintenance.

Jun 14, 17:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 14:01 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.1

Purpose: We are excited to announce the PSA 2022.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399

May 31, 19:54 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.7

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Jun 13, 19:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 19:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2022.1

Purpose: We are excited to announce the PSA 2022.1 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2022-1-Major-Inventory-Improvements-2FA-for-Client-Portal-TaxJar/ba-p/94399

May 31, 19:52 UTC
Jun 13, 2022
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 00:00 UTC
Scheduled - We will be performing a routine maintenance to the Datto Cloud between 06/11 - 06/12 which may involve rebooting Datto Cloud servers.

During this downtime you may experience an impact to systems and services related to Datto Cloud Virtualization, Datto Cloud restore options, and off-site syncing when a server is being rebooted.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

May 31, 18:30 UTC
Jun 12, 2022

No incidents reported.

Jun 11, 2022
Resolved - This incident has been resolved.
Jun 11, 18:24 UTC
Monitoring - A fix has been implemented and we are monitoring results.
Jun 11, 18:12 UTC
Investigating - Our teams are currently investigating API users being unable to connect / Error "Server returned HTTP Response code 503" in our AE2 & AW2 zones.

Thank you for your patience!

Jun 11, 17:44 UTC