Minor Service Outage
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
90 days ago
100.0 % uptime
Today
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
90 days ago
100.0 % uptime
Today
Datto Workplace Partial Outage
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Partial Outage
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PSA - 2022.2 Major Release - LR, UKLR Oct 11, 2022 01:00-04:00 UTC
Maintenance Type: PSA Major Release

Release Number: 2022.2

Purpose: We are excited to announce the PSA 2022.2 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2022.2ReleaseNotes.htm

Posted on Sep 27, 2022 - 16:41 UTC
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 00:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.15

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Sep 28, 18:24 UTC
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2022.1.15

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Sep 28, 18:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2022.1.15

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Sep 28, 18:22 UTC
Completed - The scheduled maintenance has been completed.
Sep 29, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 16:02 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.15

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Sep 29, 15:59 UTC
Completed - The scheduled maintenance has been completed.
Sep 29, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2022.1.15

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756

Sep 28, 18:21 UTC
Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 14:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 13:01 UTC
Investigating - Datto Networking Products experienced a service disruption with our AP check-in service between approximately 9:00 PM and 11:00 PM Eastern time, where the check-ins were not completed as expected.

During this time period, you may have received false alerts notifying you of APs that were offline, or missing check-ins.
Currently, engineering is looking into a service disruption with our router check-in service that began at approximately 9:00 PM Eastern time.

This issue was believed to be resolved by 11:00 PM Eastern time, however we are still receiving occasional reports that the D200 Router Series is still sending these false reports.

Our engineering team is aware of the issue, and working towards a resolution.

Both of these outages should not cause any disruption to the end user - they are errors in the reporting service only.

Sep 23, 14:35 UTC
Sep 26, 2022
Resolved - A fix has been implemented, and jobs are processing as expected.

This incident has been resolved. We thank you for your patience.

Sep 26, 05:33 UTC
Monitoring - A fix has been implemented, and jobs are processing as expected.

We thank you for your patience.

Sep 26, 05:28 UTC
Identified - The issue has been identified, and jobs should be starting to process.
Sep 26, 05:20 UTC
Investigating - Our teams are currently investigating jobs not running for Datto RMM on Concord.

Thank you for your patience!

Sep 26, 03:28 UTC
Sep 25, 2022
Resolved - This incident has been resolved.
Sep 25, 13:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 12:18 UTC
Investigating - The team is currently investigating false offline alerts on Concord
Sep 25, 10:35 UTC
Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 21:06 UTC
Scheduled - Maintenance on the Datto Store will occur from 12:00AM EDT to 2:30AM EDT on Saturday, September 24. During this time the Store will be unavailable.
Sep 20, 21:01 UTC
Sep 23, 2022
Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 UTC
Scheduled - Purpose:
Autotask PSA is renewing its security certificates for Autotask.net and Autotask.com
This renewal means we need to replace the old certificate with a new one.

Impact:
When navigating from Autotask to the Datto Help Center or to the Datto Community, this may not be operational during the maintenance period and a login error will be received.

If Support is needed during the maintenance period, please contact Support at the following telephone numbers:
US +1 (833) 832-4780
Canada +1 (833) 832-4780
EMEA +44 (0) 118 402 9609
APAC +61 (02) 8015 6826

Community Post:
https://community.datto.com/t5/Release-Notes-Roadmap/Possible-Community-amp-Help-Center-Access-Interruption/ba-p/98709

Sep 20, 18:13 UTC
Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:00 UTC
Scheduled - Maintenance Notice: Datto's Remote Web service will undergo maintenance on Wednesday, September 21st beginning at 5PM Eastern. Users may experience interruption in Remote Web until 6PM Eastern.
Sep 20, 14:42 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022
Completed - The scheduled maintenance has been completed.
Sep 19, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 UTC
Scheduled - Please be advised that Datto is performing routine cloud maintenance that will require the reboot of cloud servers (nodes) used to provide off site recovery for BCDR partners. This activity is currently scheduled for September 17th-18th.

To limit the impact, this maintenance will occur in stages. The expected impact for a single device will be less than 30 minutes.

During this period, there will be two primary impacts:

Disruption of all active cloud virtualizations - all clients running cloud VMs on impacted systems will be be powered down during the maintenance window/reboot of the node.


Temporary pause in data replicating to Datto cloud - all data offsiting activity will be paused for affected devices and will be automatically resumed once maintenance has ended. Your offsite activity will automatically resume once maintenance is performed and the nodes are back online.

Aug 9, 18:46 UTC
Sep 18, 2022

No incidents reported.