Investigating - We are currently investigating an issue with the "Executive Threat Report" where the reports are generating without any Alert or Application data.
Jun 06, 2023 - 18:55 UTC
Identified - The problem has been identified. Support has been provided further workarounds to assist with a resolution. Please submit a support case if you are experiencing this issue and our team will be able to assist.
Apr 27, 2023 - 15:15 UTC
Investigating - We are investigating an issue affecting a small percentage of Kaseya customers that may result in a '500 HTTP Error' when attempting to access the Kaseya Store / Billing Portal from the Datto Partner Portal.
The Kaseya Store / Billing Portal is accessible by:
Using a KaseyaOne account, you can access the Kaseya Store / Billing Portal from KaseyaOne to make store purchases; view/download invoices, pay bills and update payment methods.
If you don't have a KaseyaOne account, we can create your account and you will be able to access Kaseya Store / Billing Portal to make store purchases; view/download invoices, pay bills and update payment methods.
Updates will be posted on status.datto.com as we continue to work towards resolving this error condition.
Apr 20, 2023 - 14:03 UTC
Resolved -
This incident has been resolved.
Jun 6, 13:35 UTC
Investigating -
We have received reports of an unknown error being received by team users when attempting to use SMS for multi-factor authentication. We are investigating this issue.
Jun 5, 16:42 UTC
Completed -
The scheduled maintenance has been completed.
May 31, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 17:02 UTC
Scheduled -
Maintenance is scheduled for 5/31/2023 at 5:00 PM UTC, for a certificate rotation. Downtime is expected to be ~2 Hours or less. Backups will be paused, and the UI will be unavailable to users during this time.
Completed -
The scheduled maintenance has been completed.
May 30, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 17:00 UTC
Scheduled -
We are excited to announce the Datto RMM 11.9.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 30, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:00 UTC
Scheduled -
We are excited to announce the Datto RMM 11.9.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 25, 20:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:01 UTC
Scheduled -
We are excited to announce the Datto RMM 11.9.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Resolved -
This incident has been resolved.
May 25, 18:13 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 24, 18:53 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 24, 18:05 UTC
Investigating -
We are currently aware of a problem where Google Seat Management users are not being detected or auto-added after the prior backup run.
Our Engineering team has identified the problem and is working towards a solution.
Currently, we do not have an ETA on when a fix will be available.
Completed -
The scheduled maintenance has been completed.
May 25, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Scheduled -
We are excited to announce the Datto RMM 11.9.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
May 24, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:00 UTC
Scheduled -
We are excited to announce the Datto RMM 11.9.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.