Update - As we continue to investigate this issue we are preparing a change to reduce the false-positive alerts for network devices. This change, which is scheduled to be rolled out on February 9th, would make it so the monitored network devices are not generating an offline alert as a result of a Network Node being reported offline.
Feb 08, 2023 - 20:35 UTC
Update - We are continuing to investigate this issue.
Feb 08, 2023 - 10:59 UTC
Investigating - Our teams are investigating the root cause, and applying interim infrastructure changes as a response, to current issues with - devices losing their connection to the service, alerting offline, and marking their managed network devices offline if they are network nodes - device pages and activity log data taking a longer then desired time to load
The scheduled maintenance has been completed.
Jan 30, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 15:00 UTC
Maintenance is scheduled for Monday, 1/30/23 from 10am to 5pm EDT, to reboot Application Virtual Machines and KVMs for multiple Pods in USE1. Engineering expects downtime to be less than 7 hours.
Maintenance Type: Application Virtual Machines and KVMs maintenance Affected Node: USE1 (Multiple Pods) Impact: Downtime is expected to be ~30 minutes per machine throughout the 7 hour maintenance window. Backups will be paused, and the UI will be unavailable to users during this time. Any App nodes with exports in progress will be skipped at this time, and patched at a later date.