Datto SaaS Protection - Teams Backup Services Failing On v3 Pods
Identified - The issue has been identified and a fix is being implemented.
Dec 08, 2023 - 15:01 UTC
Update - We are continuing to investigate this issue.
Dec 07, 2023 - 14:11 UTC
Investigating - We are currently aware of a problem where O365 Teams backups can experience errors and fail to process on v3 pod.


Our Engineering team is currently investigating this issue.


Affected Pod/s :

1. v3


Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


Subscribe to Datto SaaS Protection on the Status Page for up to date information.


You can monitor the current status of this issue at https://status.datto.com/
Dec 06, 2023 - 15:41 UTC
Datto BCDR - Off-Site Sync - Assets with custom sync schedules may not replicate their backups offsite
Monitoring - The fix for this issue has been included in the recent OS update. If your device has not updated you may have a banner in the device web interface to initiate the update.

If you are experiencing issues completing the update please engage our support team for assistance.
Dec 06, 2023 - 14:31 UTC
Update - The fix for this problem will be included in the next major OS release scheduled for the end of November.
Nov 10, 2023 - 14:16 UTC
Identified - We have identified the root-cause preventing assets with custom sync schedules from replicating their backups offsite. We are continuing to investigate potential fixes.
Oct 31, 2023 - 19:16 UTC
Investigating - We are currently investigating an issue where assets configured with a custom offsite sync schedule may not replicate their backups offsite. This does not appear to be affecting all assets using a custom sync schedule.
Oct 31, 2023 - 14:59 UTC
RMM - Microsoft 365 Integration: Tenant Sync status changes to Failed
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 2023 - 10:13 UTC
Identified - The R&D Team is working on resolving the following issue with the Microsoft 365 Integration:

Certain Microsoft 365 license levels are not able to return the information the improved integration is requesting. This results in Tenant information previously showing as Synced to change to Failed.
Nov 14, 2023 - 14:37 UTC
Uptime over the past 90 days. View historical uptime.
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
99.45 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Partial Outage
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Partial Outage
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Agent Registration ? Operational
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
98.86 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
98.86 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Major Outage
SaaS Protection Backups ? Major Outage
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PSA - LR, AE01, AE02, AE03, AW01, AW02, AW03, AU1, AU2, ES01 - Database Server Maintenance Dec 9, 2023 13:00-14:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Posted on Nov 30, 2023 - 09:06 UTC
Partner Portal Maintenance Dec 9, 2023 23:00 - Dec 10, 2023 03:00 UTC
Maintenance will occur on Saturday, December 9, 2023 from 6:00PM to 10:00 PM EST. During this time delays may occur with on-boarding of new users, clients, and accounts.
Posted on Dec 06, 2023 - 17:10 UTC
PSA - LR, AE01, AE02, AE03, AW01, AW02, AW03, AU1, AU2, ES01, ES02 - Database Server Maintenance Dec 10, 2023 12:00-16:00 UTC
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.
Posted on Dec 05, 2023 - 14:22 UTC
Datto RMM - Vidal (US East) - 12.6.0 Release Dec 11, 2023 09:00-12:00 UTC
We are excited to announce the Datto RMM 12.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.6.0.htm
Posted on Nov 22, 2023 - 18:41 UTC
Datto SaaS Protection - Node Maintenance For Germany Region Dec 11, 2023 10:00-14:00 UTC
We will be performing a routine maintenance to Datto SaaS Protection on December 11, 2023 starting at 10:00AM UTC for an estimated 4 hours.

Affected Node :

1. des1-bfyii-1241

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod:

https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored

During this downtime you may experience an impact to systems and related services to Backups and UI accessibility.


Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Nov 03, 2023 - 19:24 UTC
Datto RMM - Pinotage (EU1) - 12.6.0 Release Dec 11, 2023 18:00-21:00 UTC
We are excited to announce the Datto RMM 12.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.6.0.htm
Posted on Nov 22, 2023 - 18:41 UTC
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023
Datto SaaS Protection - Application Maintenance For The US East Region
Completed - The scheduled maintenance has been completed.
Dec 8, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on December 8th 2023, starting at 11:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection. No partner impact is expected during this maintenance.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 29, 19:48 UTC
Dec 7, 2023
PSA - EU1, DE1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 21:02 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Nov 30, 09:10 UTC
Datto RMM - Merlot (EU2) - 12.6.0 Release
Completed - The scheduled maintenance has been completed.
Dec 7, 21:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.6.0.htm
Nov 22, 18:41 UTC
PSA - LR, AE01, AE02, AE03, AW01, AW02, AW03, AU01, AU02, ES01, ES02 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.
Dec 5, 13:54 UTC
Datto RMM - Concord (US East) - 12.6.0 Release
Completed - The scheduled maintenance has been completed.
Dec 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.6.0.htm
Nov 22, 18:41 UTC
PSA - 2023.6 Major Release - UK, UK2, EU1
Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.6

Purpose: We are excited to announce the PSA 2023.6 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2023.6ReleaseNotes.htm
Dec 4, 18:40 UTC
Dec 6, 2023
PSA - 2023.6 - Versión principal del PSA - Spanish (Español)
Completed - The scheduled maintenance has been completed.
Dec 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:00 UTC
Scheduled - Tipo de mantenimiento: Versión principal del PSA

Número de la versión: 2023.6

Propósito: Nos complace anunciar la versión principal de PSA 2023.6

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.
Dec 5, 20:57 UTC
PSA - 2023.6 - PSA Major Release - German (Deutsch)
Completed - The scheduled maintenance has been completed.
Dec 6, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:01 UTC
Scheduled - Art der Wartung: PSA Major Release

Release-Nummer: 2023.6

Zweck: Bekanntgabe von PSA 2023.6 Major Release

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.
Dec 5, 20:56 UTC
PSA - LON, UK2, UKLR - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Nov 30, 09:07 UTC
PSA - 2023.6 Major Release - AU
Completed - The scheduled maintenance has been completed.
Dec 6, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 15:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.6

Purpose: We are excited to announce the PSA 2023.6 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2023.6ReleaseNotes.htm
Dec 4, 18:42 UTC
PSA - AU01 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 14:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 14:01 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:23 UTC
Datto RMM - Zinfandel (US West) - 12.6.0 Release
Completed - The scheduled maintenance has been completed.
Dec 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 09:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.6.0.htm
Nov 22, 18:41 UTC
PSA - 2023.6 Major Release - AW zones
Completed - The scheduled maintenance has been completed.
Dec 6, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.6

Purpose: We are excited to announce the PSA 2023.6 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2023.6ReleaseNotes.htm
Dec 4, 18:37 UTC
Datto SaaS Protection - Application Maintenance For Canada East Region
Completed - The scheduled maintenance has been completed.
Dec 6, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on December 5th 2023, starting at 11:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection. No partner impact is expected during this maintenance.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 29, 19:23 UTC
PSA - AE01, AE02, AE03, AW01, AW02, AW03 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 03:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 03:02 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:22 UTC
Dec 5, 2023
PSA - EU1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:21 UTC
PSA - AU01, AU02 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 14:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:19 UTC
PSA - AE01, AE02, AE03, AW01, AW02, LR01 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 03:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:19 UTC
Dec 4, 2023
RMM - Syrah - New UI Network Discovery page is not loading data reliably
Resolved - This incident has been resolved, and Network Discovery is now functional.
Dec 4, 23:02 UTC
Investigating - Our teams are currently investigating a problem with the New UI Network Discovery for Datto RMM on Syrah after the 12.6 update. During this time the Network Discovery page is not reliably returning network topology data, resulting in erroneous data results.

We apologize for the inconvenience and thank you for your patience!
Dec 4, 20:45 UTC
PSA - EU1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:17 UTC
Datto RMM - Syrah (APAC) - 12.6.0 Release
Completed - The scheduled maintenance has been completed.
Dec 4, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.6.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.6.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2023/ReleaseNotesDattoRMMv12.6.0.htm
Nov 22, 18:41 UTC
Dec 3, 2023

No incidents reported.

Dec 2, 2023
PSA - EU1, DE1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.
Nov 27, 15:33 UTC
Dec 1, 2023
PSA - AU01 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 14:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Oct 11, 12:14 UTC
PSA - AE01, AE02, AW01, AW02, AW03 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 03:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:06 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Dec 1, 03:00 UTC
Nov 30, 2023
PSA - DE1, EU1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 21:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:04 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Nov 30, 21:00 UTC
Datto SaaS Protection - "500 Internal Server Error" when attempting to access SaaS Protection account
Postmortem - Read details
Nov 30, 20:51 UTC
Resolved - This incident has been resolved.
Nov 30, 20:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 14:37 UTC
Identified - We are currently aware of a problem where Datto SaaS Protection users receive a '500 Internal Server Error' when attempting to access their account.


Please note, Datto SaaS Protection backups are not impacted by this service interruption.


Our Engineering team has identified the issue and is working towards a resolution.


You can monitor the current status of this issue at https://status.datto.com/
Nov 30, 14:18 UTC
PSA - AU01 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:03 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Nov 30, 14:00 UTC
PSA - AE01, AE02, AW01, AW02, ES01, LR - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 03:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:03 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Nov 30, 03:00 UTC
Nov 29, 2023
PSA - DE1, EU1 - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:02 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect brief interruptions in service.
Nov 29, 21:00 UTC
Datto SaaS Protection - M365 Teams Backups Throttled In Canada East Region
Postmortem - Read details
Nov 30, 21:21 UTC
Resolved - This incident has been resolved.
Nov 29, 14:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 21:32 UTC
Identified - We are aware of an issue where M365 Teams services can fail to backup on pod "cae1-saas-p1" in the Canada East region.



Affected Pod :

1. cae1-saas-p1

Unsure of which node or pod you are on? We have a Knowledge Base article to walk you through determining your node or pod: https://saasprotection.datto.com/help/M365/Content/Troubleshooting/General/KB3600004035831.html?Highlight=how%20do%20I%20check%20where%20my%20cloud%20data%20is%20stored


Currently there is no workaround that our Support team can apply. SaaS Protection is experiencing increased throttling from Microsoft and we are applying configuration changes to remediate the issue.



Subscribe to Datto SaaS Protection on the Status Page for up to date information.
Nov 27, 19:01 UTC
PSA - 2023.6 Major Release - AE
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 UTC
Scheduled - Maintenance Type: PSA Major Release

Release Number: 2023.6

Purpose: We are excited to announce the PSA 2023.6 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://psa.datto.com/releasenotes/Content/BY_RELEASE_NUMBER/2023.6ReleaseNotes.htm
Nov 28, 18:52 UTC
PSA - 2023.6.1 Minor Release - LR, UKLR
Completed - The scheduled maintenance has been completed.
Nov 29, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2023.6.1

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153
Nov 28, 19:06 UTC
Nov 28, 2023
PSA - All Zones - Database Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Data Warehouses may be unavailable during maintenance period.
Nov 28, 19:00 UTC
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

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