Monitoring - The fix for this issue has been included in the recent OS update. If your device has not updated you may have a banner in the device web interface to initiate the update.
If you are experiencing issues completing the update please engage our support team for assistance.
Dec 06, 2023 - 14:31 UTC
Update - The fix for this problem will be included in the next major OS release scheduled for the end of November.
Nov 10, 2023 - 14:16 UTC
Identified - We have identified the root-cause preventing assets with custom sync schedules from replicating their backups offsite. We are continuing to investigate potential fixes.
Oct 31, 2023 - 19:16 UTC
Investigating - We are currently investigating an issue where assets configured with a custom offsite sync schedule may not replicate their backups offsite. This does not appear to be affecting all assets using a custom sync schedule.
Oct 31, 2023 - 14:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 2023 - 10:13 UTC
Identified - The R&D Team is working on resolving the following issue with the Microsoft 365 Integration:
Certain Microsoft 365 license levels are not able to return the information the improved integration is requesting. This results in Tenant information previously showing as Synced to change to Failed.
Nov 14, 2023 - 14:37 UTC
Maintenance will occur on Saturday, December 9, 2023 from 6:00PM to 10:00 PM EST. During this time delays may occur with on-boarding of new users, clients, and accounts. Posted on
Dec 06, 2023 - 17:10 UTC
We are excited to announce the Datto RMM 12.6.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
We are excited to announce the Datto RMM 12.6.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
Dec 8, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 02:00 UTC
Scheduled -
We will be performing a routine maintenance to Datto SaaS Protection on December 8th 2023, starting at 11:00PM UTC for an estimated 8 hours.
During this downtime you may experience an impact to systems and related services to Datto SaaS Protection. No partner impact is expected during this maintenance.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 29, 19:48 UTC
Completed -
The scheduled maintenance has been completed.
Dec 7, 21:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:00 UTC
Scheduled -
We are excited to announce the Datto RMM 12.6.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
Dec 7, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:00 UTC
Scheduled -
We are excited to announce the Datto RMM 12.6.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
Dec 6, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 09:00 UTC
Scheduled -
We are excited to announce the Datto RMM 12.6.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Completed -
The scheduled maintenance has been completed.
Dec 6, 07:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 UTC
Scheduled -
We will be performing a routine maintenance to Datto SaaS Protection on December 5th 2023, starting at 11:00PM UTC for an estimated 8 hours.
During this downtime you may experience an impact to systems and related services to Datto SaaS Protection. No partner impact is expected during this maintenance.
Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 29, 19:23 UTC
Resolved -
This incident has been resolved, and Network Discovery is now functional.
Dec 4, 23:02 UTC
Investigating -
Our teams are currently investigating a problem with the New UI Network Discovery for Datto RMM on Syrah after the 12.6 update. During this time the Network Discovery page is not reliably returning network topology data, resulting in erroneous data results.
We apologize for the inconvenience and thank you for your patience!
Dec 4, 20:45 UTC
Completed -
The scheduled maintenance has been completed.
Dec 4, 13:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 UTC
Scheduled -
We are excited to announce the Datto RMM 12.6.0 Release.
Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.
Resolved -
This incident has been resolved.
Nov 30, 20:50 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 30, 14:37 UTC
Identified -
We are currently aware of a problem where Datto SaaS Protection users receive a '500 Internal Server Error' when attempting to access their account.
Please note, Datto SaaS Protection backups are not impacted by this service interruption.
Our Engineering team has identified the issue and is working towards a resolution.
Currently there is no workaround that our Support team can apply. SaaS Protection is experiencing increased throttling from Microsoft and we are applying configuration changes to remediate the issue.
Subscribe to Datto SaaS Protection on the Status Page for up to date information.
Nov 27, 19:01 UTC