In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 11:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - As part of our Alert Retention plan, we will perform maintenance on all platforms.

Expected Impact: There may be a brief period of slow down in functionality.

More information can be found on our Community here: https://community.datto.com/t5/RMM/Important-changes-to-Monitoring-Alerts-and-Metrics/m-p/89638#M22622
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - As part of our Alert Retention plan, we will perform maintenance on all platforms.

Expected Impact: There may be a brief period of slow down in functionality.

More information can be found on our Community here: https://community.datto.com/t5/RMM/Important-changes-to-Monitoring-Alerts-and-Metrics/m-p/89638#M22622
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 03:00 UTC
Scheduled - As part of our Alert Retention plan, we will perform maintenance on all platforms.

Expected Impact: There may be a brief period of slow down in functionality.

More information can be found on our Community here: https://community.datto.com/t5/RMM/Important-changes-to-Monitoring-Alerts-and-Metrics/m-p/89638#M22622
Update - We continue to see steady but slow improvement for the affected accounts in the UK.

The new infrastructure is on site and going through our standard onboarding process. We remain on track to remediate the current situation by the end of next week.

We’ll provide another update by the end of day on Monday along with some additional info early next week on what to expect as we near full remediation of the current situation.
Nov 26, 16:11 UTC
Update - Backup success rates were temporarily disrupted by the unrelated incident communicated earlier today. In general, we continue to see steady but slow improvement in the UK. We are on track with the previously communicated timeline of bringing new infrastructure online to remediate the current situation by the end of next week. We’ll provide more info as we get closer.

We’ll continue to post updates at least every 2 business days. If there’s anything worthy of an interim update we will be sure to provide that.
Nov 24, 20:02 UTC
Update - We are continuing to closely monitor backup success rates and ingest rates in the UK. The last 24 hour backup success rates are right around 99.5%. The changes implemented late last week have had a positive effect on the rate of ingest. The ingest backlog is being steadily reduced. However, there remains a large backlog to work through.

We have additional infrastructure scheduled to be brought online by the end of next week. We expect to return to normal operations within a few days of that new infrastructure.
Nov 22, 22:43 UTC
Update - We are continuing to closely monitor backup success rates and ingest rates in the UK. Last week a change was deployed addressing a long-standing Microsoft API issue which unlocked a large number of SharePoint backups. This temporarily saturated our Azure peering links and caused other backups to lag behind.

We’ve since addressed the networking issue. However, it created a large backlog of new services along with some incremental backups that were missed.

We are iteratively making application changes to increase the throughput of backups. One of the changes we made today is to temporarily reduce backups from 3x/day to 2x/day. This will provide additional backup slots to make progress on the backlog. Again, this is temporary and will revert back as soon we return to normal operations.

Ultimately we need additional infrastructure to permanently resolve the issues. We brought some new infrastructure online today and have more resources already en route to the UK which will come online within the next 2 weeks.

Please know we are treating this with the highest priority.

We’ll continue to post regular updates. If you have any specific questions please open a ticket with Datto Support.
Nov 18, 23:11 UTC
Update - Several configuration changes have been made to increase the number of concurrent Exchange backup runs. Exchange backup success rates are improving although it may be several days before the backlog is eliminated and for backup reports to reflect the improving state. In particular, new customer ingest will be delayed since general priority is given to existing incremental backups. We expect normal operations by the end of the week. If you have a specific concern, please raise a support ticket.
Nov 16, 21:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 13:59 UTC
Investigating - We are currently aware of a problem where environments in the UK are experiencing decreased backup success rates and slow ingest speeds.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
Nov 12, 20:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 16:01 UTC
Scheduled - As part of our Alert Retention plan, we will perform maintenance on all platforms.

Expected Impact: There may be a brief period of slow down in functionality.

More information can be found on our Community here: https://community.datto.com/t5/RMM/Important-changes-to-Monitoring-Alerts-and-Metrics/m-p/89638#M22622
Monitoring - As part of a recent hotfix release, we are currently performing rolling updates that require an application restart.

As a result, a subset of accounts will see a temporary lag in backups today.

Please bear in mind; This is temporary and will resume back to normal levels within the next 24 hours.

Please follow https://status.datto.com/ for additional updates
Nov 24, 17:26 UTC
Datto Login Services ? Operational
90 days ago
100.0 % uptime
Today
Partner Portal ? Operational
90 days ago
100.0 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Backup ? Operational
Device ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Operational
Backup ? Operational
Recovery ? Operational
Agent ? Operational
Verification ? Operational
Autotask PSA Operational
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America West ? Operational
America West 2 ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK Limited Release (United Kingdom) ? Operational
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Under Maintenance
Pinotage (EU1) ? Under Maintenance
Merlot (EU2) ? Under Maintenance
Zinfandel (US West) ? Under Maintenance
Concord (US East) ? Under Maintenance
Syrah (APAC) ? Under Maintenance
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
Datto SaaS Protection and Backupify Degraded Performance
Backupify Backups ? Degraded Performance
Backupify SaaS Console Login ? Operational
Backupify Seat Management Operational
Backupify SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Datto Academy Maintenance Nov 28, 15:00-19:00 UTC
We will be performing a routine maintenance to the Datto Academy on 11/28 starting at 3 p.m. UTC for an estimated 4 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Nov 23, 13:18 UTC
We are excited to announce the Datto RMM 10.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.2.0.htm
Posted on Nov 24, 13:38 UTC
We are excited to announce the Datto RMM 10.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.2.0.htm
Posted on Nov 24, 13:38 UTC
We are excited to announce the Datto RMM 10.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.2.0.htm
Posted on Nov 24, 13:38 UTC
We are excited to announce the Datto RMM 10.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.2.0.htm
Posted on Nov 24, 13:38 UTC
Datto BCDR Cloud Maintenance Dec 11, 00:00 - Dec 13, 00:30 UTC
We will be performing a routine maintenance to The Datto BCDR Cloud between 12/11/21 and 12/12/21

During this window there may be multiple interruptions but expect each interruption to last roughly thirty minutes to hour.

During this downtime you may experience an impact to systems and related services to Off-Site Sync, Virtualizations, and Restores.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Nov 23, 18:52 UTC
We are excited to announce the Datto RMM 10.2.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.2.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.2.0.htm
Posted on Nov 24, 13:38 UTC
Past Incidents
Nov 27, 2021

Unresolved incidents: RMM - Zinfandel (US West) - Alert Retention Maintenance, RMM - Concord (US East) - Alert Retention Maintenance, RMM - Merlot/Pinotage (EU2/EU1) - Alert Retention Maintenance.

Nov 26, 2021
Resolved - This incident has been resolved.
Nov 26, 20:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 18:27 UTC
Investigating - Our teams are currently investigating an issue with some desktop agents not maintaining connection with the service for Datto Workplace on EU2.

Thank you for your patience!
Nov 26, 17:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 16:01 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on 11/26 starting at 4 p.m. UTC for an estimated 4 hours.

During this downtime you may experience an impact to systems and related services to the Datto Academy

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 23, 13:17 UTC
Nov 25, 2021

No incidents reported.

Nov 24, 2021

Unresolved incident: SaaS Application Rolling Updates.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 01:02 UTC
Scheduled - Maintenance Type: PSA Minor Release

Purpose: This is a Minor Release deployment which includes general maintenance.

Impact: Partners may be briefly logged out during this window.
Nov 18, 17:15 UTC
Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:03 UTC
Scheduled - On Sunday, November 21, 2021 from 3:00PM to 5:00PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal and the Backupify SaaS Console. Completion of the maintenance will be posted on this page.
Nov 20, 18:29 UTC
Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 22:50 UTC
Monitoring - Our teams are currently investigating a 502 error when entering the new UI for Datto RMM on Concord. A fix has been implemented and we are monitoring the results.

Thank you for your patience!
Nov 17, 18:56 UTC
Nov 16, 2021
Completed - The scheduled maintenance has been completed.
Nov 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:01 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on November 16th starting at 4 p.m. for an estimated 2 hours.

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 10, 14:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 18:01 UTC
Scheduled - We are excited to announce the Datto RMM 10.1.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.1.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2021/ReleaseNotesDattoRMMv10.1.0.htm
Oct 28, 12:02 UTC
Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:30 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on November 15th starting at 9:30 p.m. for an estimated 2 hours.

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 10, 14:24 UTC
Nov 14, 2021
Completed - The scheduled maintenance has been completed.
Nov 14, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 UTC
Scheduled - We will be performing a routine maintenance to the Datto Academy on November 14th starting at 5 p.m. for an estimated 2 hours.

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Nov 10, 14:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:30 UTC
Scheduled - On Sunday, November 14, 2021 from 10:30PM to 11:30PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service on Partner Portal. Completion of the maintenance will be posted on this page.
Nov 13, 04:18 UTC
Nov 13, 2021

No incidents reported.