Datto Status

PSA - 2021.3 Major Release - AU

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:00 UTC

Scheduled - Maintenance Type: PSA Major Release

Release Number: 2021.3

Purpose: We are excited to announce the PSA 2021.3 Major Release

Impact: Partners may be briefly logged out during this window.

Follow the URLs below to our Release Notes!
Release Notes: https://community.datto.com/t5/Release-Notes-Roadmap/2021-3-CAP-Dashboards-new-Contact-UX-MYKI-Password-Insight/ba-p/89884

[SaaS Defense] High latency in US cluster

Investigating - We are currently aware of a problem where our US cluster is experiencing high latency.

Our Engineering team is currently investigating this issue.

Currently, we do not have an ETA on when a fix will be available.

You can monitor the current status of this issue at https://status.datto.com/
Jan 26, 13:34 UTC

Response to Log4j vulnerability

Monitoring - Datto has not assessed any material exposure to the log4j vulnerability that would impact the safe use of Datto products at this time. While we consider our initial response complete, we remain in a state of active monitoring and readiness to respond.
Dec 11, 18:06 UTC

Uptime over the past 90 days. View historical uptime.

Datto Login Services Operational

90 days ago

100.0 % uptime

Today

Partner Portal Operational

90 days ago

99.97 % uptime

Today

Datto Store Operational

Product Selector Operational

Check Out Operational

Make a Payment Operational

Subscription Management Operational

Purchase History Operational

Datto Phones Operational

90 days ago

100.0 % uptime

Today

Phone Portal (Contact Center) Operational

90 days ago

100.0 % uptime

Today

Support Phones Operational

Datto Help Center Operational

Ticket Entry Operational

Knowledge Articles Operational

Chat Operational

Datto BCDR Operational

Device Registration Operational

Device Checkin Operational

Backup Operational

Verification Operational

Off-Site Synchronization Operational

Recovery Operational

Remote Web Operational

Cloud Continuity Operational

Agent Registration Operational

Backup Operational

Verification Operational

Recovery Operational

Datto Continuity for Microsoft Azure Operational

Device Registration Operational

Device Checkin Operational

Backup Operational

Verification Operational

Recovery Operational

Autotask PSA Under Maintenance

Limited Release Operational

America East Operational

America East 2 Operational

America West Operational

America West 2 Operational

UK (United Kingdom) Operational

UK 2 (United Kingdom) Operational

UK Limited Release (United Kingdom) Operational

EU1 (English Europe and Asia) Operational

Australia / New Zealand Under Maintenance

German (Deutsch) Operational

Spanish (Español) Operational

Report Data Warehouse Operational

Datto RMM Operational

Pinotage (EU1) Operational

Merlot (EU2) Operational

Zinfandel (US West) Operational

Concord (US East) Operational

Syrah (APAC) Operational

Datto Workplace Operational

AU5 Operational

CA3 Operational

EU2 Operational

EU4 Operational

EU7 Operational

EU16 Operational

US1 Operational

US6 Operational

US15 Operational

Datto File Protection Operational

US8 Operational

EU10 Operational

EU11 Operational

EU12 Operational

AU14 Operational

CA13 Operational

US9 Operational

Datto SaaS Protection and Backupify Operational

Backupify Backups Operational

Backupify SaaS Console Login Operational

Backupify Seat Management Operational

Backupify SaaS Protection Client Onboarding Operational

Datto Networking Operational

Network Manager Operational

Routers Operational

Switches Operational

Access Points Operational

Managed Power Operational

CloudTrax Operational

Datto Commerce Operational

Web Application Operational

API Operational

Integrations Operational

Datto Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Datto Academy Maintenance Jan 28, 16:00-20:00 UTC

We will be performing a routine maintenance to the Datto Academy on 01/28 starting at 4 p.m. UTC for an estimated 4 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Jan 18, 21:30 UTC

Scheduled Datto Academy Maintenance Jan 29, 23:00 - Jan 30, 03:00 UTC

We will be performing a routine maintenance to the Datto Academy on 01/29 starting at 11 p.m. UTC for an estimated 4 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Posted on Jan 18, 21:31 UTC

Datto RMM - Syrah (APAC) - 10.3.0 Release Jan 31, 10:00-13:00 UTC

We are excited to announce the Datto RMM 10.3.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 10.3.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2022/ReleaseNotesDattoRMMv10.3.0.htm
Posted on Jan 17, 15:57 UTC

PSA - EU1 - Database Server Maintenance Jan 31, 21:00 - Feb 1, 01:00 UTC

Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect 2 brief (up to 5 minute) interruptions in service.
Posted on Jan 18, 18:39 UTC

PSA Deutsch - Datenbankserver-Wartung Jan 31, 21:00 - Feb 1, 01:00 UTC

Auf einigen unserer Datenbankserver wird eine Wartung durchgeführt, damit wir Ihnen den bestmöglichen Service bieten können.

Auswirkung: 2 Kurze (bis zu 5 Minuten) Betriebsstörungen könnten vorkommen.
Posted on Jan 18, 18:37 UTC

PSA Deutsch - Datenbankserver-Wartung Feb 1, 21:00 - Feb 2, 01:00 UTC

PSA - EU1 - Database Server Maintenance Feb 1, 21:00 - Feb 2, 01:00 UTC

Datto RMM - Zinfandel (US West) - 10.3.0 Release Feb 2, 09:00-12:00 UTC

Datto RMM - Concord (US East) - 10.3.0 Release Feb 3, 09:00-12:00 UTC

Datto RMM - Merlot (EU2) - 10.3.0 Release Feb 3, 18:00-21:00 UTC

PSA - EU1 - Database Server Maintenance Feb 3, 21:00 - Feb 4, 01:00 UTC

PSA Deutsch - Datenbankserver-Wartung Feb 3, 21:00 - Feb 4, 01:00 UTC

Datto RMM - Pinotage (EU1) - 10.3.0 Release Feb 7, 18:00-21:00 UTC

Past Incidents

Jan 26, 2022

PSA - 2021.3 Major Release - UK, UK2, EU1

Completed - The scheduled maintenance has been completed.
Jan 26, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 20:00 UTC

Jan 25, 2022

Jan 24, 2022

BCDR Devices Reporting as Not Checking In

Resolved - This incident has been resolved.
Jan 24, 18:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 14:31 UTC

Investigating - We are currently aware of a problem where local BCDR devices are reporting as not checking in on the Partner Portal.

Please bear in mind devices are still online and taking backups.

Our Engineering team is currently investigating the root cause of this problem.

You can monitor the current status of this issue at https://status.datto.com/
Jan 24, 13:39 UTC

RMM - All platforms- Alert Data is failing to load on the New UI

Resolved - This incident has been resolved.
Jan 24, 11:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 10:27 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 24, 10:13 UTC

Update - We are continuing to investigate this issue.
Jan 24, 10:09 UTC

Investigating - Our teams are currently investigating an issue with Alert Data loading on the New UI on all platforms.

We apologise for the inconvenience and thank you for your patience!
Jan 24, 09:54 UTC

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

RMM - Concord - Web Remote not connecting

Resolved - This incident has been resolved.
Jan 19, 19:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 19:01 UTC

Investigating - Our teams are currently investigating Web Remote not connecting for Datto RMM on Concord. An update will be posted here within 60 minutes with the status of this investigation.

Thank you for your patience!
Jan 19, 18:47 UTC

RMM - Concord - 504 Errors When Logging In/Navigating and Delays In Alerts

Resolved - This incident has been resolved.
Jan 19, 17:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 17:45 UTC

Investigating - Our teams are currently investigating 504 errors when navigating pages or logging in and delays in alerts for Datto RMM on the Concord platform. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!
Jan 19, 17:04 UTC

PSA - 2021.3 Major Release - AW, AW2

Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:00 UTC

PSA - 2021.3.3 Minor Release - LR, AE, AE2, UKLR

Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 UTC

Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2021.3.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://success.autotask.net/t5/Release-Notes-Roadmap/PSA-Minor-Release-Info/ba-p/59256#M756
Jan 18, 18:38 UTC

Jan 18, 2022

Datto Store Unavailable

Resolved - This incident impacting the Datto Store has been resolved.
Jan 18, 17:58 UTC

Update - We are continuing to work on a fix for this issue.
Jan 18, 17:27 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 18, 17:27 UTC

Investigating - We are currently aware of a problem accessing the Datto Store. Our team is investigating the issue. At this time we do not have an ETA on when a fix will be available.
Jan 18, 15:41 UTC

Jan 17, 2022

Scheduled Datto Academy Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:01 UTC

Scheduled - We will be performing a routine maintenance to the Datto Academy on 01/17 starting at 10 p.m. UTC for an estimated 1 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Jan 11, 20:36 UTC

Scheduled Datto Academy Maintenance

Completed - The scheduled maintenance has been completed.
Jan 17, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:01 UTC

Scheduled - We will be performing a routine maintenance to the Datto Academy on 01/17 starting at 5 p.m. UTC for an estimated 1 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Jan 11, 20:36 UTC

Datto Support Chat - Chat service unavailable

Resolved - This incident has been resolved.
Jan 17, 15:52 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 15:04 UTC

Investigating - We are currently investigating the cause of Datto Help Center users not being able to access the Support Chat service.

Our Phone lines are open, and Partners can also submit tickets through the Datto Help Center.

We apologise for the inconvenience!
Jan 17, 14:56 UTC

Jan 16, 2022

Scheduled Datto Academy Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 UTC

Scheduled - We will be performing a routine maintenance to the Datto Academy on 01/16 starting at 5 p.m. UTC for an estimated 1 hours

During this downtime you may experience an impact to systems and related services to the Datto Academy.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com
Jan 11, 20:35 UTC

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

BCDR Device Remote Web not Loading

Postmortem - Read details
Jan 19, 20:50 UTC

Resolved - This incident has been resolved.
Jan 12, 21:14 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 19:34 UTC

Investigating - We are currently aware of a problem where the BCDR Device Remote Web may receive a 500 error upon being launched via the Partner Portal

Our Engineering team is actively investigating this issue.

Currently, there is no ETA on when a permanent resolution will be available but we will provide additional updates as new information is discovered.

You can monitor the current status of this issue at https://status.datto.com/
Jan 12, 18:17 UTC

Database Maintenance for Datto Login Services

Completed - The scheduled maintenance has been completed.
Jan 12, 02:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 UTC

Scheduled - On Tuesday, January 11, 2021 from 9:00PM to 9:30PM EST, we will be performing database maintenance. It is possible but not expected that there will be interruptions of service in Datto Login Services. Completion of the maintenance will be posted on this page.
Jan 11, 22:58 UTC

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