Datto Status - RMM - Syrah - HTTP 405 when accessing the platform

RMM - Syrah - HTTP 405 when accessing the platform - Under Investigation

Incident Report for Datto

Postmortem

Start and End Date/Time (UTC):

00:35 October 9th, 2019 - 01:10 October 9th, 2019

Platform(s) Affected:

Syrah

User Impact:

Device disconnections and inability to access the web portal.

Underlying Cause:

A degradation in performance of our backend server instance.

Steps Taken:

Some services were temporarily stopped and others were restarted to reduce load. As a long term mitigation step, migrations to a data structure with improved failover is expected in 2019.

Posted Oct 31, 2019 - 13:07 UTC

Resolved

This incident has been resolved.

Posted Oct 09, 2019 - 01:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 09, 2019 - 01:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 09, 2019 - 01:18 UTC

Investigating

Our teams are currently investigating reports of partners receiving an HTTP 405 error when accessing the Syrah Platform. An update will be posted here within 30 minutes with the status of this investigation.

Thank you for your patience!

Posted Oct 09, 2019 - 01:01 UTC

This incident affected: Datto RMM (Syrah (APAC)).