User Impact:
Platform functionality unavailable to partners except alert and monitor metrics as these were still submitted
Root Cause Analysis:
A failure of the AWS Aurora Service in the AP-SOUTHEAST-2 region that Syrah is hosted in, impacting both master and slave databases. As a result, there was a failure in the primary back-end data store.
We continue to invest in projects to improve platform resilience and stability with a focus on providing a reduced service in events such as these (e.g. monitor metrics and alerts).
We apologize for any inconvenience this may have caused.