Datto SaaS Protection - 500 errors when accessing SaaS tenants
Incident Report for Datto

Starting intermittently on 8/3/2022 at 17:29 UTC, SaaS Partners experienced a service interruption when accessing any of their SaaS clients, they received a 500 error.  The root cause for this service interruption was a security setting on our firewall that blocked authorization traffic.  Our Engineering team deployed a fix to correct the problem on 8/4/2022 at 14:02 UTC.

Posted Aug 04, 2022 - 19:24 UTC

This incident has been resolved.
Posted Aug 04, 2022 - 15:09 UTC
A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2022 - 14:18 UTC
We are continuing to investigate this issue.
Posted Aug 04, 2022 - 12:02 UTC
We are currently aware of a problem where SaaS Protection Partners are seeing a 500 error when trying to access their SaaS tenants.

Thank you for your patience while we work on this issue.
Posted Aug 04, 2022 - 10:05 UTC
This incident affected: Datto SaaS Protection (SaaS Protection Console Login, SaaS Protection Seat Management).