On 16th September 2021 at 20:25 UTC, Datto RMM Partners on the Concord platform experienced a service interruption which caused errors when attempting to connect to a device using Web Remote.
This service interruption was caused by Increased load on a backend server following the 9.9.0 release resulting in transactions getting stuck.
Our Engineering team worked to correct the issue on the problematic problem and the interruption was resolved the same day at 20:40 UTC