User Impact:

Pages in the CSM taking a long time to load

Root Cause Analysis:

Migration of PSA customer accounts over the weekend caused an unexpected increase in load on the Autotask adapters when devices in those accounts came online. As a response, increase capacity was provisioned above the usual scaling amounts.

To mitigate future account migrations, temporary updates to the AT adapters will take place while we investigate the correct connection timeouts.

We apologize for any inconvenience this may have caused.

Kind Regards,
Datto, Inc.