PSA - CLEP email to ticket creation delays - Under Investigation
Incident Report for Datto
Resolved
This incident has been resolved.

We know how important the PSA application is to your business and apologize for the impact this issue had.
Posted 13 days ago. Oct 09, 2019 - 10:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results. Please kindly note that all emails will be processed, however, it may take some time as we are working through the backlog.
Posted 13 days ago. Oct 09, 2019 - 10:23 UTC
Investigating
Our teams are currently investigating email to ticket creation delays for PSA on EU1 and DE1. An update will be posted here as we progress with this investigation.

Thank you for your patience!
Posted 13 days ago. Oct 09, 2019 - 10:00 UTC
This incident affected: Autotask PSA (EU1 (English Europe and Asia), German (Deutsch)).