RMM - Merlot - Unable to use agent browser to connect to remote devices.
Incident Report for Datto
Postmortem

Start and End Date/Time (UTC):

5:44 February 19th, 2020 - 7:15 February 19th, 2020

Platform(s) Affected:

Merlot

User Impact:

Unable to connect to devices using the Agent Browser

Steps Taken

As part of our 8.0.0 release we are migrating to Redis Clustering to improve platform reliability.

Posted Feb 26, 2020 - 16:21 UTC
Resolved
This incident has now been resolved, apologies for any inconvenience caused.
Posted Feb 19, 2020 - 07:15 UTC
Investigating
We are currently investigating reports of being unable to connect to remote devices using agent browser. We will update this status page within 30 minutes.
Posted Feb 19, 2020 - 05:44 UTC
This incident affected: Datto RMM (Merlot (EU2)).
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