Datto Status - RMM - Concord (US East) - Latency and Agent Connection Interruptions

RMM - Concord (US East) - Latency and Agent Connection Interruptions

Incident Report for Datto

Postmortem

Start and End Date/Time (UTC):

14:30 March 26th, 2020 - 15:30 March 26th, 2020

Platform(s) Affected:

Concord

User Impact:

Device disconnections
Slow-down in Agent Browser functionality

Root Cause

Inability to access the primary data store due to a database software failure

Steps Taken

The database was failed over to the read-replica, and the control channel instances were restarted.

Posted Mar 27, 2020 - 13:04 UTC

Resolved

This incident has been resolved.

Posted Mar 26, 2020 - 15:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 26, 2020 - 15:09 UTC

Investigating

We are currently investigating increased latency and agents displaying as offline. We will update this page within 30 minutes. Thank you for your patience and understanding.

Posted Mar 26, 2020 - 14:52 UTC

This incident affected: Datto RMM (Concord (US East)).