On September 30, 2021, at 2pm UTC, Cloud Continuity for PC’s and Datto Continuity for Microsoft Azure Partners experienced a service interruption which caused failures to pair new agents, and restore existing agents.
The root cause for this service interruption was caused by the expiration of LetsEncrypt's root certificate.
Our Engineering team deployed a fix to correct the problem on September 30, 2021, at 5:43pm UTC.