The problem causing the delay has been rectified, all emails should be processing in due course. We continue to monitor the service.
Posted Feb 12, 2020 - 09:14 UTC
Our teams are currently investigating reports of email to ticket creation delay for PSA on the London UK zone. The delay is currently estimated at 30 minutes and emails are being processed. Updates will be posted here with the status of this investigation.
Thank you for your patience!
Posted Feb 12, 2020 - 08:55 UTC
This incident affected: Autotask PSA (UK (United Kingdom)).