16:30 August 13th, 2019 - 17:30 August 13th, 2019
Device connection instability
A slow down in our data structure server caused large increases in response times to requests. This resulted in some requests to time out, and devices to disconnect.
Low priority traffic was diverted away from our data structure server, affording additional recovery time. As a long term mitigation step, migrations to a data structure with improved failover is expected in 2019.