On 21 April 2021 at 11:44am UTC, our Datto Commerce Engineering Team has noticed an issue with the Datto Commerce - Autotask PSA integration.
The issue has impacted the synchronization engine between Datto Commerce and Autotask PSA: preventing Company and Contact/Quote sync.
The Datto Commerce and Autotask PSA Engineering teams have been working on troubleshooting this issue and the root cause has been identified to be in a recently deployed integration code change. This error has resulted in the requests the integration uses to communicate with Autotask PSA to fail.
A fix has been developed and deployed to resolve the issue at 11:40am UTC on 22nd April 2021.