Syrah: Unable to resolve an alert on Syrah Platform manually

Incident Report for Datto

Resolved

The incident has resolved. Our dev ops team were able to resolve the issue whereby a user was unable to resolve an alert manually on Syrah Platform.

Posted Feb 04, 2019 - 00:58 UTC

Investigating

We are currently investigating an issue on Syrah platform where a user is manually unable to resolve an alert. The error message generated is similar to:

Alert resolution failed-were sorry but there was a problem processing your request
Please try again and if the problem persists, click on the Help tab for support
ResolveAlerts failed and no fallback available.
(MonitorController:2589)

Posted Feb 04, 2019 - 00:36 UTC

This incident affected: Datto RMM (Syrah (APAC)).