Syrah: Unable to resolve an alert on Syrah Platform manually
Incident Report for Datto
The incident has resolved. Our dev ops team were able to resolve the issue whereby a user was unable to resolve an alert manually on Syrah Platform.
Posted 20 days ago. Feb 04, 2019 - 00:58 UTC
We are currently investigating an issue on Syrah platform where a user is manually unable to resolve an alert. The error message generated is similar to:

Alert resolution failed-were sorry but there was a problem processing your request
Please try again and if the problem persists, click on the Help tab for support
ResolveAlerts failed and no fallback available.
Posted 20 days ago. Feb 04, 2019 - 00:36 UTC
This incident affected: Datto RMM (Syrah (APAC)).