In the pursuit of improving Datto PSA, we released an update on the 15th of July. Due to a misconfiguration, the update had adversely affected email to ticket processing. The result of which was email processing errors and “bounce backs.” As a response we have put additional checks in place to ensure this does not happen again. If you have any questions please feel free to reach out to our support team. We thank you for your patience, understanding and empathize with any problems this may have caused.