Syrah: HTTP 503-Service Unavailable when trying to use Agent browser or when browsing to various pages within Datto RMM

Incident Report for Datto

Resolved

This incident is now resolved.

Posted May 28, 2020 - 03:57 UTC

Update

We are continuing to monitor for any further issues.

Posted May 28, 2020 - 03:16 UTC

Monitoring

Our engineers have identified the issue and have implemented the fix.

Syrah web service should be now stable and we expect the problem to be resolved.

We will continue to monitor the results for now.

Posted May 28, 2020 - 03:09 UTC

Investigating

We are currently investigating this issue on Syrah.

HTTP 503-Service Unavailable when trying to use Agent browser or when browsing to various pages within Datto RMM

This page will be updated within the next 30 minutes with more information.

Apologies for any inconvenience caused.

Posted May 28, 2020 - 03:00 UTC

This incident affected: Datto RMM (Syrah (APAC)).