On 11/15/2022 at 17:30 UTC, on-prem and Cloud Continuity partners experienced a service interruption while navigating the partner portal including errors while displaying the Recovery Launchpad and the Cloud Continuity Status page. 

The root cause for this service interruption was identified to be a new cloud-API release with changes that denied access to the read-only database in production. The cloud-API release was rolled back to its previous version on 11/15/2022 at 19:37 UTC and that mitigated the issue and service was restored back to normal. The engineering team has since fixed the configuration and introduced a health check to ensure connections have the required access to databases upon new releases.