RMM - Concord - Issues with connecting to devices via the Agent Browser
Incident Report for Datto
Resolved
A fix has been deployed, connecting to devices via the Agent Browser is now fully functional in the Legacy UI.

The User Activity page in the Legacy UI could be impacted as a result of this incident, more information will be communicated in the RCA. The New UI Unified Activity Log continues to be available and fully functional.
Posted Nov 23, 2022 - 08:48 UTC
Identified
The issue has been identified and we are working on a fix.

The User Activity page in the Legacy UI might display an error while we are working on the fix. The New UI Unified Activity Log continues to be available and fully functional.
Posted Nov 22, 2022 - 18:11 UTC
Update
Our teams are currently investigating reports of issues with connecting to devices via the Agent Browser on the Concord platform.

We will provide updates as they become available, thank you for your patience!
Posted Nov 22, 2022 - 16:24 UTC
Investigating
Our teams are currently investigating reports of issues with connecting to devices via the Agent Browser on the Concord platform.

We will provide updates as they become available, thank you for your patience!
Posted Nov 22, 2022 - 15:09 UTC
This incident affected: Datto RMM (Concord (US East)).