RMM/PSA SSO Users are unable to login- All Platforms
Incident Report for Datto
Resolved
This incident has been resolved.
Posted Sep 14, 2022 - 16:50 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2022 - 14:43 UTC
Investigating
Our teams are currently investigating the issues where RMM/PSA SSO users are unable to login, this is affecting all platforms.

Users encountering the error should reset their credentials and log in to RMM through auth.datto.com.

Thank you for your patience!
Posted Sep 14, 2022 - 13:51 UTC
This incident affected: Datto RMM (Pinotage (EU1), Merlot (EU2), Zinfandel (US West), Concord (US East), Syrah (APAC), Vidal (US East)) and Partner Portal.