The fix for this issue has been included in the recent OS update. If your device has not updated you may have a banner in the device web interface to initiate the update.
If you are experiencing issues completing the update please engage our support team for assistance.
Posted Dec 06, 2023 - 14:31 UTC
The fix for this problem will be included in the next major OS release scheduled for the end of November.
Posted Nov 10, 2023 - 14:16 UTC
We have identified the root-cause preventing assets with custom sync schedules from replicating their backups offsite. We are continuing to investigate potential fixes.
Posted Oct 31, 2023 - 19:16 UTC
We are currently investigating an issue where assets configured with a custom offsite sync schedule may not replicate their backups offsite. This does not appear to be affecting all assets using a custom sync schedule.
Posted Oct 31, 2023 - 14:59 UTC
This incident affects: Datto BCDR (Off-Site Synchronization).