RMM - Pinotage / Merlot - [False offline status] Under Investigation
Incident Report for Datto
Resolved
This incident has been resolved
Posted 10 days ago. Sep 09, 2019 - 10:03 UTC
Monitoring
The issue has been resolved on both the Merlot and Pinotage platforms.

We will continue to monitor the health and performance of the platforms.
Posted 10 days ago. Sep 09, 2019 - 09:54 UTC
Update
Our teams continue to work diligently on the issues currently impacting the Merlot and Pinotage platforms.

The Pinotage platform has already stabilised and we are monitoring its performance.

We will post updates regularly and if new information is available.

We appreciate your patience and apologise for the inconvenience!
Posted 10 days ago. Sep 09, 2019 - 09:39 UTC
Identified
We have identified the cause of the issue and working hard on resolving it.

We will continue posting updates regularly and as new information becomes available.

We appreciate your patience and apologise for the inconvenience!
Posted 10 days ago. Sep 09, 2019 - 08:52 UTC
Investigating
Our teams are currently investigating device offline alerts despite agents being online for Datto RMM on Pinotage and Merlot. An update will be posted here with the status of this investigation.

Thank you for your patience!
Posted 10 days ago. Sep 09, 2019 - 08:11 UTC
This incident affected: Datto RMM (Pinotage (EU1), Merlot (EU2)).