RMM - All Platforms - Devices may alert offline when their session is lost in the database
Incident Report for Datto
Investigating
Following our 11.5.0 release partners have started experiencing an increasing amount of false offline alerts on agent-based an agentless managed devices.

Our engineering team has been working on identifying the issue triggers, and deploying code and infrastructure changes in order to mitigate the issue and pave the way to finding the root cause of the issue.

These efforts are ongoing and while progress has been achieved, and the rate of false offline alerts has dropped considerably, the root cause of the issue is still being investigated and a complete resolution is still outstanding.

In order to improve the traceability of our updates regarding this problem, we have retired the previous Datto Status post, and migrated it to the Datto Community Known Issues & Workarounds Blog.

https://community.datto.com/t5/Known-Issues-Workarounds/All-Platforms-Devices-may-alert-offline-when-their-session-is/ba-p/102689

Please follow this Post to keep up to date of our progress.

This incident will also remain active until a resolution is reached, and subscribers will be notified once this post is resolved.
Posted Mar 13, 2023 - 11:42 UTC
This incident affects: Datto RMM (Pinotage (EU1), Merlot (EU2), Zinfandel (US West), Concord (US East), Syrah (APAC), Vidal (US East)).
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