DRMM-Zinfandel- Error message received when browsing to Monitor tab at account, site and device level

Incident Report for Datto

Resolved

This incident is now resolved.

Zinfandel Platform is back to operational.

If any new issues with Zinfandel platform are still being experienced, please reach out to our Support team. For any RCA related to this incident, please contact our support team via our support portal. Thank you for your patience and we apologize for the impact on your business.

Posted Mar 04, 2019 - 23:49 UTC

Investigating

We have received reports of users receiving an error message when trying to view the alerts within the Monitor tab and are currently investigating this issue further.

We will provide an update to this incident as soon as there is one available. Our apologies!

Posted Mar 04, 2019 - 23:10 UTC

This incident affected: Datto RMM (Zinfandel (US West)).