In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2024 - 16:00 UTC
Scheduled - We will be performing a routine maintenance to Endpoint Backup for PC in the US region on March 19th, 2024 starting at 04:00PM UTC.

During this downtime you may experience an impact to the following systems and related services to Endpoint Backup for PCs:
- Pairing new agents
- Managing inactive agents that have not checked in for 12 months or more

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com.

Mar 18, 2024 16:00 - Mar 29, 2024 16:00 UTC
Datto Login Services ? Operational
90 days ago
99.66 % uptime
Today
Partner Portal ? Operational
90 days ago
98.76 % uptime
Today
Datto Store Operational
Product Selector Operational
Check Out Operational
Make a Payment Operational
Subscription Management Operational
Purchase History Operational
Datto Phones Operational
90 days ago
100.0 % uptime
Today
Phone Portal (Contact Center) ? Operational
90 days ago
100.0 % uptime
Today
Support Phones ? Operational
Datto Help Center Operational
Ticket Entry Operational
Knowledge Articles Operational
Chat Operational
Datto BCDR Operational
Device Registration Operational
Device Checkin ? Operational
Backup ? Operational
Verification ? Operational
Off-Site Synchronization ? Operational
Recovery ? Operational
Remote Web ? Operational
Cloud Continuity Under Maintenance
Agent Registration ? Under Maintenance
Backup ? Operational
Verification ? Operational
Recovery ? Operational
Datto Continuity for Microsoft Azure Operational
90 days ago
100.0 % uptime
Today
Device Registration Operational
Device Checkin Operational
Backup Operational
Verification Operational
Recovery Operational
New Agent Deployment Operational
90 days ago
100.0 % uptime
Today
Autotask PSA Operational
90 days ago
100.0 % uptime
Today
Limited Release ? Operational
America East ? Operational
America East 2 ? Operational
America East 3 Operational
90 days ago
100.0 % uptime
Today
America West ? Operational
America West 2 ? Operational
America West 3 Operational
90 days ago
100.0 % uptime
Today
UK Limited Release (United Kingdom) ? Operational
UK (United Kingdom) ? Operational
UK 2 (United Kingdom) ? Operational
UK 3 (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
EU1 (English Europe and Asia) ? Operational
Australia / New Zealand ? Operational
Australia / New Zealand 2 Operational
90 days ago
100.0 % uptime
Today
German (Deutsch) ? Operational
Spanish (Español) ? Operational
Report Data Warehouse Operational
Datto RMM Operational
Pinotage (EU1) ? Operational
Merlot (EU2) ? Operational
Zinfandel (US West) ? Operational
Concord (US East) ? Operational
Syrah (APAC) ? Operational
Vidal (US East) ? Operational
Datto Workplace Operational
AU5 ? Operational
CA3 ? Operational
EU2 ? Operational
EU4 ? Operational
EU7 ? Operational
EU16 ? Operational
US1 ? Operational
US6 ? Operational
US15 ? Operational
Datto File Protection Operational
90 days ago
100.0 % uptime
Today
US8 ? Operational
EU10 ? Operational
EU11 ? Operational
EU12 ? Operational
AU14 ? Operational
CA13 ? Operational
US9 ? Operational
US17 ? Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Protection Operational
SaaS Protection Backups ? Operational
SaaS Protection Console Login ? Operational
SaaS Protection Seat Management ? Operational
SaaS Protection Client Onboarding ? Operational
Datto Networking Operational
Network Manager ? Operational
Routers ? Operational
Switches ? Operational
Access Points ? Operational
Managed Power ? Operational
CloudTrax Operational
Secure Edge Operational
Datto Commerce Operational
Web Application ? Operational
API ? Operational
Integrations ? Operational
Datto Academy Operational
Datto SaaS Defense Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Portal Login & Dashboards Operational
Datto SaaS Defense Client OnBoarding Operational
Datto SaaS Defense Scanning System Operational
90 days ago
100.0 % uptime
Today
Datto SaaS Defense Lucky Meter Operational
Datto EDR Operational
90 days ago
100.0 % uptime
Today
Datto EDR Login ? Operational
90 days ago
100.0 % uptime
Today
Datto EDR Agent Connection ? Operational
90 days ago
100.0 % uptime
Today
Detection Engine ? Operational
90 days ago
100.0 % uptime
Today
Notification Engine ? Operational
90 days ago
100.0 % uptime
Today
Reporting Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 3 brief interruptions in service.

Posted on Mar 18, 2024 - 14:54 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window. The schedule has been changed due to unforseen circumstances that we are addressing.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:34 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window. The schedule has been changed due to unforseen circumstances that we are addressing.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:33 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window. The schedule has been changed due to unforseen circumstances that we are addressing.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:34 UTC
We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window. The schedule has been changed due to unforseen circumstances that we are addressing.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Posted on Mar 15, 2024 - 10:34 UTC
Past Incidents
Mar 29, 2024
Completed - The scheduled maintenance has been completed.
Mar 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on March 28th 2024, starting at 10:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection .



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Mar 15, 13:31 UTC
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 3 brief interruptions in service.

Mar 18, 14:49 UTC
Resolved - This incident has been resolved.
Mar 28, 19:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 12:49 UTC
Investigating - We are currently investigating this issue.
Mar 26, 20:27 UTC
Resolved - This incident has been resolved.
Mar 28, 18:23 UTC
Update - We are continuing to monitor for any further issues.
Mar 28, 16:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 16:28 UTC
Investigating - Our teams are currently investigating alerts not loading for Datto RMM on our Zinfandel platform.

Thank you for your patience as we work through this issue!

Mar 28, 15:57 UTC
Resolved - This incident has been resolved.
Mar 28, 18:23 UTC
Monitoring - Our Engineering team have implemented a fix and we are currently monitoring the results.
Mar 28, 16:56 UTC
Investigating - Our teams are currently investigating an issue where the Agent installer for Datto RMM produces an error when attempting download using the "Download Agent" button or using the installation command method on Pinotage.

Thank you for your patience!

Mar 28, 13:39 UTC
Resolved - This incident has been resolved.
Mar 28, 16:47 UTC
Monitoring - Our Teams are currently working on resolving the root cause of the issues experienced on the Syrah (APAC) Platform following the 12.9.0 Release.

Temporary measures are in place and the service is stable. Ware monitoring the health of the platform to take action if we detect any problems while we work on a permanent solution.

Mar 27, 10:03 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 08:00 UTC
Scheduled - As a result of an issue found in the 12.9 Release version, we have made the decision to delay the deployment on the remaining platforms.
Our Teams are working on a hotfix for this issue and we are reassessing the deployment schedule based on the progress.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Mar 27, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Mar 15, 10:33 UTC
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: Customers can expect up to 3 brief interruptions in service.

Mar 18, 14:46 UTC
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on March 26th 2024, starting at 10:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection .



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Mar 15, 13:29 UTC
Mar 26, 2024
Resolved - This incident has been resolved.
Mar 26, 20:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 12:35 UTC
Identified - We are currently aware of a problem where Datto SaaS Protection users can experience M365 Teams backup failures due to Microsoft throttling in the Canadian region.



Our Engineering team has identified the problem and is working towards a resolution.




Subscribe to Datto SaaS Protection on the Status Page for up to date information.



You can monitor the current status of this issue at https://status.datto.com/

Mar 25, 14:19 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 18:00 UTC
Scheduled - Maintenance Type: PSA Maintenance Work

Purpose: Server Maintenance

Impact: Partners may be briefly logged out during this window.

Mar 26, 17:10 UTC
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:00 UTC
Scheduled - We are excited to announce the Datto RMM 12.9.0 Release.

Please Note: This is a full Platform and Agent feature release and therefore partners should expect disconnection of the agent during the update window.

For full details, the Datto RMM 12.9.0 Release Notes are available on the following link:
https://rmm.datto.com/help/en/Content/0HOME/ReleaseNotes/2024/ReleaseNotesDattoRMMv12.9.0.htm

Mar 15, 10:33 UTC
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection on March 21, 2024 starting at 5:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection .



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Mar 15, 13:33 UTC
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Purpose: Server Maintenance

Impact: Partners may be briefly logged out during this window.

Mar 21, 18:54 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 14:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.1.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 20, 17:08 UTC
Resolved - This incident has been resolved.
Mar 21, 15:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 16:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 15:47 UTC
Update - We are continuing to investigate this issue.
Mar 20, 15:35 UTC
Investigating - Our teams are currently investigating reports of errors while navigating the UI for Datto RMM on Vidal.

Thank you for your patience!

Mar 20, 14:19 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.1.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 20, 17:05 UTC
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 UTC
Scheduled - Maintenance Type: PSA Minor Release

Release Number: 2024.1.3

Purpose: This is a Minor Release deployment which includes bug fixes.

Impact: Partners may be briefly logged out during this window.

Link to the list of Tickets fixed with this release:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 20, 17:03 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:01 UTC
Scheduled - Tipo de mantenimiento: Versión secundaria del PSA

Número de la versión: 2024.1.3

Propósito: Esta es la implementación de una versión secundaria que incluye correcciones de errores.

Impacto: Es posible que se cierre brevemente la sesión de los socios durante esta ventana.

Vínculo a la lista de tickets corregidos con esta versión:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 20, 17:07 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:01 UTC
Scheduled - Art der Wartung: PSA Minor Release

Release-Nummer: 2024.1.3

Zweck: Hiermit wird ein Minor Release bereitgestellt, das Fehlerbehebungen beinhaltet.

Auswirkungen: Eventuell werden Kunden in diesem Zeitraum kurzzeitig abgemeldet.

Link zu der Liste der Tickets, die in dieser Version behoben wurden:
https://community.kaseya.com/help-learning/discussion/comment/196153#Comment_196153

Mar 20, 17:06 UTC
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection in the Australia region on March 19th 2024, starting at 2:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Mar 8, 13:49 UTC
Mar 18, 2024
Resolved - Thank you for your patience, this incident has been resolved.

Our Developers were able to push a fix which has resolved the behavior. However, as part of that fix, it does require that you log out of any existing Autotask instances. Once you are logged out, please log back into Autotask as normal.

Mar 18, 14:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 14:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 13:55 UTC
Investigating - Our teams are currently investigating resources within the LR01 zone experiencing intermittent logouts from Autotask PSA with the message "You are about to exceed the maximum number of active logins associated with this user account."

Thank you for your patience!

Mar 18, 12:13 UTC
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 11:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 12:32 UTC
Identified - We are currently working on resolving issues with logging into Workplace Online and Workplace Manager when the user is subject to 2-factor authentication on the Canadian region of Datto Workplace.

For Workplace, navigating directly to https://ca.workplace.datto.com/login should allow the user to login successfully.
For File Protection, navigating directly to https://ca.fileprotection.datto.com/login should allow the user to login successfully.

Mar 13, 18:01 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 19:00 UTC
Scheduled - We will be performing a routine maintenance to Datto SaaS Protection in the Germany region on March 14th 2024, starting at 7:00PM UTC for an estimated 8 hours.



During this downtime you may experience an impact to systems and related services to Datto SaaS Protection.



Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.datto.com

Mar 8, 13:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:00 UTC
Scheduled - Purpose: In order to provide you with the best possible service, we will be performing maintenance on some of our database servers.

Impact: There is no expected impact to our services.

Mar 11, 13:58 UTC