Increase in Screenshot failures due to 12/10 Windows Patch
Incident Report for Datto
On 12/10/2019 Windows released a patch which changed how boot operations are handled on Windows 7 and Server 2008 R2 machines. Since this release we have observed an increase in screenshot related failures.

A workaround has been developed that will mitigate this problem, please contact Datto Support for further details.

Our engineering teams are working diligently toward a permanent solution.
Posted Jan 07, 2020 - 15:27 UTC
This incident affects: Datto BCDR (Verification).