Driver incompatibility identified affecting a small percentage of protected systems
Incident Report for Datto
This incident has been resolved.
Posted Sep 18, 2019 - 14:13 UTC
Datto Windows Agent Version is now available on This update should resolve some of the issues that were experienced in previous driver versions.
Posted Aug 19, 2019 - 18:44 UTC
It has become necessary to adjust our target date for these fixes to Monday, August 19th. Apologies for the delay.
Posted Aug 14, 2019 - 14:32 UTC
We are now targeting a release date of August 14th for the upcoming fixes.
Posted Aug 09, 2019 - 19:23 UTC
We have identified driver issues in some specific scenarios for systems using the Datto Windows Agent versions 2.0.X and 2.1.X. Symptoms of this issue are: high CPU utilization during backups, a recoverable soft lock-up of virtual machines, and exhibiting 0x00000133 (DPC_WATCHDOG_VIOLATION) BSOD errors.

A fix for these issues is in development and expected to be issued in early August. Please contact Support if you are experiencing these issues or have questions.
Posted Jul 29, 2019 - 20:41 UTC
This incident affected: Datto BCDR (Backup).