Driver incompatibility identified affecting a small percentage of protected systems
Incident Report for Datto
Update
It has become necessary to adjust our target date for these fixes to Monday, August 19th. Apologies for the delay.
Posted 4 days ago. Aug 14, 2019 - 14:32 UTC
Update
We are now targeting a release date of August 14th for the upcoming fixes.
Posted 9 days ago. Aug 09, 2019 - 19:23 UTC
Identified
We have identified driver issues in some specific scenarios for systems using the Datto Windows Agent versions 2.0.X and 2.1.X. Symptoms of this issue are: high CPU utilization during backups, a recoverable soft lock-up of virtual machines, and exhibiting 0x00000133 (DPC_WATCHDOG_VIOLATION) BSOD errors.

A fix for these issues is in development and expected to be issued in early August. Please contact Support if you are experiencing these issues or have questions.
Posted 20 days ago. Jul 29, 2019 - 20:41 UTC
This incident affects: Datto BCDR (Backups).