Investigating - We are currently experiencing an issue with one of our database systems that is impacting "last ten backup attempts" information. The most recent backup attempt in the last 10 (right most icon) is still accurate. This does not indicate an issue with your actual backups and device notifications of real device issues is operating normally. We are actively addressing the issue and will update this page when it is resolved.
Jan 8, 15:32 UTC
Partner Portal   ? Operational
Backups   ? Operational
Screenshots   ? Operational
Backupify Backups   ? Operational
Backupify SaaS Console Login   ? Operational
Support Phones   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2018

No incidents reported today.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018
Completed - The scheduled maintenance has been completed.
Jan 14, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 16:15 UTC
Scheduled - On Sunday January 15, 2018 EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal and Backupify SaaS Console are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 14, 16:07 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:00 UTC
Scheduled - On Sunday January 14, 2018 from 8:00AM to 10:00AM EDT, we will be performing systems maintenance. Interruptions of service on Partner Portal are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 12, 20:48 UTC
Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Completed - The maintenance has been completed.
Jan 9, 18:21 UTC
In progress - This maintenance is starting now.
Jan 9, 18:00 UTC
Scheduled - Adding features. No anticipated impact to calls.
Jan 8, 17:03 UTC
Jan 7, 2018
Completed - The scheduled maintenance has been completed.
Jan 7, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 UTC
Scheduled - On Sunday January 7, 2018 from 3:00PM to 5:00PM EST, we will be performing systems maintenance. Interruptions of service on Partner Portal and Contact Center are possible but not expected. Completion of the maintenance will be posted on this page.
Jan 5, 19:30 UTC

The EMEA portal at resale.dattobackup.co.uk was inaccessible

Jan 6, 2018

No incidents reported.

Jan 5, 2018
Resolved - Last ten backup attempts are now functioning correctly
Jan 5, 19:58 UTC
Investigating - We are currently experiencing an issue with one of our database systems that is impacting "last ten backup attempts" information. The most recent backup attempt in the last 10 (right most icon) is still accurate. This does not indicate an issue with your actual backups and device notifications of real device issues is operating normally. We are actively addressing the issue and will update this page when it is resolved.
Jan 3, 21:59 UTC
Jan 4, 2018
Resolved - Our engineering team has been closely monitoring this problem. The service has been deemed stable. We are now marking this incident as resolved. If you are still experiencing difficulties, please reach out to our Support Team at 877-455-6015. A post-mortem is forthcoming. Thank you for your patience.
Jan 4, 08:42 UTC
Investigating - We are currently experiencing a disruption in the Backupify SaaS Console. We apologize for any inconvenience. We are investigating the root-cause of the problem and will be updating regularly. Please subscribe to receive these regular updates.
Jan 4, 08:21 UTC